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    Brian Harris BMW

    2.6 (53 reviews)
    Open 7:00 am - 7:00 pm
    Updated 1 month ago

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    I recently had my car incorrectly diagnosed at BMW. My experience was deeply disappointing. The service department was unequally unhelpful; my car had a persistent issue with the brake system / wheel speed sensor. After previous explaining that the sensor was replaced by your part ordered from another car dealership close by, they proceed to guess the issues wrong. Furthermore of that issue, when returning to pick up my vehicle; my vehicle was left abandoned and a full diagnosis wasn't performed. I have an attached pictures. They didn't have the audacity of putting air in my tires not reassembling what they pulled about. They had enough time. I expected transparency and professionalism but received dismissiveness. I'm sharing so others can be cautious. Klint was definitely sweet and very professional. As a direct result of lack of communication I was forced to get a rental car and reschedule appointments for my elderly grandma. It seem like all they was doing was babysitting my car when I refused the $6,000 brake module system service. I have emailed corporate and GM manger. Brett Bagley and Richard Martian. Are the people employed there certified or not? Ridiculous. Previous review was deleted.

    Me fed up sitting in the lobby
    Whitney B.

    I can't say that I've ever had a positive experience. They have terrible customer service and take forever even with a scheduled appointment. Expect to have your car here for a full workday with no loaner but an unreliable shuttle service if you have work or errands ...please have the decency to call me if my car is going to be in your care for longer than the time you gave me and please call me when my car is ready.. bc they don't do that here. Now Tammy told me 10:30 my car would be ready. It's 11:30 and I had to wake what's going on and she told me another hour ..never a good experience

    2018 440i Gran Coupe in Sunset Orange

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    6 months ago

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    19 days ago

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    9 months ago

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    1 month ago

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    4 months ago

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    1 year ago

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    6 months ago

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    6 months ago

    Don't send your 82 year old Mom to this place for service. Very disappointed with these people. All the unnecessary ad ons. Won't be back.

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    3 years ago

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    Matt T.

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    2 years ago

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    Matt T.

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    2 years ago

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    Matt T.

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    2 years ago

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    Matt T.

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    6 years ago

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    Matt T.

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    6 years ago

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    Matt T.

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    3 years ago

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    4 years ago

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    Matt T.

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    3 years ago

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    3 years ago

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    3 years ago

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    Matt T.

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    2 years ago

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    Matt T.

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    8 years ago

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    Matt T.

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    6 years ago

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    Matt T.

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    7 years ago

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    Matt T.

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    5 years ago

    Liars..... Take forever on my car and don't want to give loaner... they make up things

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    Matt T.

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    15 years ago

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    5 years ago

    Literally waited 4 hours to take 1 tire change with appointment. Dammmmit. I should grab me some Mercedes or audi, or porches. Dammmit.

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    Matt T.

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    8 years ago

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    Matt T.

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    8 years ago

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    10 years ago

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    8 years ago

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    Matt T.

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    8 years ago

    Neal Coll assisted me in getting the best deal on my new 330i. We ordered a build and his team had it to me within 6 weeks!

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    Matt T.

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    9 years ago

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    Matt T.

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    8 years ago

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    Matt T.

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    9 years ago

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    Matt T.

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    5 years ago

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    Matt T.

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    7 years ago

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    Matt T.

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    10 years ago

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    11 years ago

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    Matt T.

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    10 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Brian Harris BMW

    Review Highlights - Brian Harris BMW

    Josh Kinsley and Jason Breaux both stayed a good bit after the dealership closed without a twitch of complaint.

    Mentioned in 4 reviews

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    Brian Harris BMW - car_dealers - Updated June 2026

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