My first & only experience with Hoskins Ford was excellent! Last month (November 2025) my wife's 2018 Escape needed a new battery = was dead in the driveway... It would not start with jumper cables. To my surprise, replacing an Escape battery is far more difficult than it should be & definitely not a job for the average 'do it yourselfer'... Whoever designed the Escape, really 'dropped the ball' with the location of the battery! I was looking to pay for a tow truck to drop the car off with a mechanic... Luckily, I found out online that the nearby Hoskins Ford dealership (in Coatesville, PA) offered a mobile repair service. I stopped by on my way home and the Hoskins Service Manager Steve Cooke, and the entire service department were super friendly & accommodating. Steve quoted a fair price for the new battery & the mobile install. The mobile repair price was the same as if I had the car towed to the dealership = win, win!!! The tech, Josh Patrick, pulled up my driveway the following evening with his mobile repair van & replaced the battery (& took the old one with him) in less than 45 minutes. Very impressive, considering it was pitch black (5:00 pm) & the ridiculous number of screws & parts that have to be removed just to access the battery in an Escape. Josh was very professional and answered all of my 'dumb' questions pleasantly & thoroughly = did not make me feel stupid for asking... These guys are great & I highly recommend them... I have found my new auto service center / mobile service center!!! - Jeff Downingtown, PA read more

Great repair shop. Nick and Abby always go above and beyond to help. I have been using them for years to service multipliers cars. Thanks as always. read more

You know all those nightmare stories about car dealerships and buying a car? Well, do your poor anxiety ridden stomach a favor - go to Brian Hoskins Ford and deal with Ed Kovatch or "Diamond" Dave. Honestly, this was a great experience. From the moment I walked in the dealership, everyone was welcoming and helpful. They looked out for my best interests - financially, as well as my safety - and made sure i was completely satisfied with my new Ford Escape. I can't say enough good things about this dealership. They've got a customer for life and I couldn't be more grateful, satisfied or happy with the entire experience. read more

Hoskins insists on creating service appointments for me despite telling them - twice - that I don't appreciate this practice and that I want them to stop. Also, I've been subjected to the "one price at check-in and a higher price at check-out" routine. Avoid. read more

I only used the parts department to do my own brakes shocks spark plugs oil filters air cleaners and other EZ car/truck stuff. .. The parts department is great . I always got the right part I asked for . They made sure they got it right by checking the vin. When I call on the phone they answer and help and are never in a hurry to get you off the phone until the right part you are looking for is found .. Thumbs up 5 stars parts Department..... read more

Everything takes so long here, my 9:30am scheduled oil change and tire rotation took 2 hours.

Was looking for a low mileage AWD fully loaded vehicle that had air conditioned seats, and under 20,000, and was disappointed at a dealer in Chester Springs. The choice was a 2017 Lincoln MKX with 98000 miles in Chester Springs, or needing to try a dealer in NJ, but Kayla Cosgrove at Brian Hoskins Ford called me early as I was about to head to Jersey, and she said there was a 2016 Lincoln MKX with about 45000 miles for under 20,000, and it has air conditioned seats! Went over there and loved the car. Joe Demarino the manager saw the tires were worn and replaced all 4 at no extra charge. Getting my handicapped tag transferred by Scot Shandler at Brian Hoskins Ford was simple, and easy, and the title came within 2 weeks. Great place to find good car deals and friendly local dealer feeling everywhere on their lot and showroom. Kayla Cosgrove took the time to search inventory and got us a set of wheels my son with autism got excited to ride shotgun beside me at the wheel. Its also fun to drive! read more

Really tired with run around Ford and ford dealer Hoskins Ford are giving me. A month ago my mechanic noted a transmission leak left side half shaft seal. He also gave me TSB 16-0023 where ford acknowledges the have a problem with this seal. I told Hoskins ford which said they were going to charge me a $120 to investigate and it may cost more although they couldn't give me an estimate on what they know is a known defect and what to do about it. Did I mention my car has only 58,000 miles on it. I contacted ford who thought it might be covered since I wasn't too far pass warranty. And to stay in touch with my service rep at Hoskins, who told me that they were still going to charge me 120 to find out what is wrong with their known defect. Contacting ford again they said they were going to add more to my case and keep in touch with service. I have contacted them twice via their web service and have heard nothing. So I contacted ford saying I haven't heard back from Hoskins Ford. And now they aren't responding. So they obviously sell crappy products which they try to make money off their known defects. And as far as customer service, they go mute when you want their defect fix. So quality is job one has gone out the window and customer service went with it. That includes Hoskins ford in Thorndale Pa. read more

Do not recommend using their services. Brought my 2019 F250 to Brian Hoskins for service. Expected OEM prices, no issue. Authorized the service manager Kevin to perform all scheduled maintenance. He changed the fuel filter, a 30,000 mile task at 18000 miles and charging me $210. Lie to me directly, twice, about the service interval. They were asked on three separate visits to fix the 7 pin trailer connection, this should be corrected under warranty. This issue is still not resolved I was charged for diagnostics. I was treated very rudely for even questioning the charges. Not going back! Very poor Ford representative. New Ford Bronco, maybe not? read more

Bought a used car from them and just received terrible service, my sales guys was named Michael. Great before I bought the car, then when the sale was made I received very poor service as he had no incentive to give good service after he figured it wouldn't change his commission. They charged me $10 for a temporary plate then forgot to give it to me. I sent the exact amount requested to them by wire and they complained that there bank charged them $20 to accept a wire transfer and wanted me to pay it after the fact... I can go on. Sounds like silly things and yet you would think they would do the basics... they don't! My advice: buy elsewhere, they are a mickey mouse organization only concerned about the immediate sales and commission. read more

Bought a new car from them, it was a demo car. I was told they were going to give me money off it since it had a lot of miles on it for a new car. I also received the x-plan. When I came down to the final price sheet, it didn't have the discount for the demo car. The sales manager wasn't going to tell me they weren't giving me the demo car price until I asked about it because i had the x-plan. After taking the car home I noticed the car had multiple scratches and stain in the interior. Also trash was left in the car from the dealers driving it around. Terrible sales experience don't appreciate being lied to. Don't recommend that dealership. read more

Service department is a joke! I can not say enough bad things about this dealerships service Dept. Absolutely horrible. They try to sell you these service plans and I never buy them. Salesman asks why, well, because your service departments are horrible. They keep the vehicle for a much longer time than a private mechanic, they charge insane prices, and they can't seem to get things right. I can't even get them to fix issues on a brand new vehicle let alone honor an extended warranty! I realize I'm just one person but my wife just bought a Ford from another dealership and I'm ordering another truck this year and will certainly be from another dealership! read more

I went in to have my car checked for a vibrating noise. After waiting 90 minutes i was told that it was probably the heat shield and wasn't a problem as they get loose and vibrate. Then he proceeded to tell me I needed brakes all around and my license plate light was out. Brakes all around and bulb = $650. I said I'd have to wait until I got paid. I went immediately to AAA and had my brakes checked. No problem with them passing inspection but I may need them in 10,000 miles depending on my driving habits. read more

Brian Hoskins Ford's service department is amazing. They are reliable, honest, and affordable for the quality work that they provide. I would highly recommend getting your vehicle serviced here. The service staff is friendly and willing to help in anyway possible. read more

Have dealt with Ed & Bob in the sales team for years now. We went in for a used car for our 19 year old son and walked out with a 2012 used Focus and 2 2014's - a Fusion and an Escape (traded a 2010 Escape and 2013 F150). In the process, we lowered our monthly car payments $140 and I suspect significantly dropped our monthly gas expenses. They have always taken very good care of us. Ask for Ed or Bob - they will take care of you. read more

I own a construction business I have bought several vehicles including 3 this year. I always get great pricing and service. Joe is always available. Thanks read more

Only giving two stars because the kind gentleman who spoke to us for a few moments was nice. However, if you're going here, make sure you get there before the general managers friends do and he hands them over the car you drove an hour to see. Had an appt. to test drive a car, drive far, and then was told the GM had friends who wanted to test drive the car first. When they returned they decided they wanted it. Nice move. Would never go back. Ever. Super tacky read more

Horrible service - bought two cars from the dealer, the last car has had many problems and they would never help! Pleaded with the sales associate who checked with their manager for me to borrow a car so I could go to work while they check the engine light and was denied. read more

Brian Hoskins is the BEST dealership I have ever been to, its like a small family. It doesn't even matter that its a Ford dealership they have all kinds of cars. I was super happy with my experience with Ed & Mike i'd recommend them to anyone! read more

Just pulled out of here and was looking at Ford Raptors. Salesman was very uninterested and rude. He first came out and went right back in without saying two words to us. He came out again after another associate coming in saw us and sent him back out. We told him we were interested in a Raptor and wanted to see how they drive. We did mention we saw one we liked in orange somewhere else online but wanted to see how they drive. Without even offering to find us an orange one, he said we could not test drive if we weren't interested in the one on the lot. I called him salesman of the year and we left. Heard horror stories of this dealership before and I guess they were correct! Driving to the next closest dealership as I type this! read more

Was looking for a 2012 Ford Flex Titanium Ecoboost. Only found 2 in the whole US that fit the options that I wanted. Contacted this dealer about one that they had. They had a Demo model with about 5000 miles for sale. Dealer was very difficult to work with, took days to respond to questions (Buying a car sight unseen there were many questions we had since we couldn't see or test drive car). Finaly gave a fair offer to the dealer based on research and what Kelly Blue Book stated car was worth, and this was the response I got from the general manager: Good Morning. I am the General Manager of this store and when I am asked what my very best number is for a vehicle by someone that lives 2500 miles away, the last thing I would do is give anything but my very best price. You asked how much it would cost to transport the vehicle to California, you asked how much taxes and tag fees would be and you asked if I could include extended warranty coverage to cover the 4000 miles or so that are on the vehicle. I gave you all the information you requested, they are my very best numbers, if they are not acceptable I understand, but please don't make an insulting offer after you asked me for my best price. I thank you for your time and apologize for not sending this sooner; we have been very busy with the Black Friday event and yesterdays Sale. Sincerely, Ed Kovatch General Manager Brian Hoskins Ford This was not an insulting offer (just look at Kelly Blue Book). We gave the same offer to the other dealer with the same car and they negotiated with us and we are very happy with them. I would not reccomend this dealer for anyone purchasing from them due to their unfriendlyness. read more

Came in for a repair estimate, told the service writer what to look for. Estamite was very high and I know approximately what the job is worth, told them they were high.They immediately got their backs up. Tried to hold me there by not giving me the key to my car. Then they tried to charge me for the estimate, we'll that didn't happen ,and I recommend anyone and everyone to stay far away from this dealer. read more

Employees surfing the internet, service with a grumble--if they could make a worse impression on customers, it would take some creativity. My own story involves taking a rough running '06 F150 taken in for service. Ford has a known issue with spark plugs for that year and model. There are some four class action lawsuits, so the issue is quite real. Basically, the plugs crack when removing. Ford even has a special tool to deal with the issue, which is tantamount to an admitting they have a design problem. My replacement plugs ended up costing $1,000 dollars. Worse, the next day, when the truck STILL ran rough, they cited a new issue (Bank VCT?), and said it was pure coincidence that it broke while they were replacing the spark plugs. That somewhat strains credulity, to say the least. They then proceeded to charge me an additional $650 to repair that! Of course, Ford Corporate, does not get involved in workmanship issues, so I am hosed. I would discourage anyone from purchasing a vehicle through Brian Hoskins Ford. read more

This place is an absolute joke! Took my vehicle in for servicing and they wanted to charge me $30 to connect a hose that they unconnected during a servicing for a recall that was issued. The hose was under the dang firewall and they insisted someone else worked on it and unplugged it yet we only had it a year and they are the only ones to work on it! The internet sales manager Mike is a joke as well. Sold my dad a lemon. Spoke to someone at the dealership and they assured me my dad qualified for a brand new escape yet when we got to the dealership they had a 2013 model sitting there with none of the features he wanted. They told him he couldnt get the new car and that he didnt qualify for their sale they had going on either. My poor dad bought the car because he needed one and every since it has constantly been in for repairs. I will never go to this place again. They are as shady as a used car salesman! read more

Tried to charge me 2000$ dollars for a job worth 200$. Wanted to change my whole computer system even though there was nothing wrong with it. Stay AWAY , not the first time they have tried to over charge me. Never again. They make most their money off of repairs, not selling cars. My car works even better now that I had experienced mechanic work on it vs this dealership read more

IF I COULD GIVE NO STARS I WOULD!! This place is TERRIBLE! I dropped my car off to be serviced. They had it for over 24 hours for an inspection and an oil change. They forgot to do the oil change. No apologies. No credit. Nothing. My husband's truck was in there for scheduled maintenance as well.....went to start it up and the oil filter wasn't put on correctly and popped off and was spilling out all over my son's daycare's parking lot....this place refuses to take responsibility. NEVER EVER EVER AGAIN. DO NOT GO HERE!!! read more

Great dealership to buy from. I bought a new Explorer from them and loved the great deal that I received from them, that I went back and bought a Raptor 3 weeks later. I got an amazing deal on both vehicles. I even recommended them to a friend, who went in there and bought an F-150 from them the same day because of the tremendous deal. read more

I just purchased a 2015 mustang gt premium, love the car! One month before the mustang purchase, my wife and I purchased a 2015 escape from Hoskins, not including many other cars and suvs throughout the years because of the service and most of all, the pricing! We don't even shop around at other dealers, when we want to buy, we go directly to Brian Hoskins because we know we are getting the best DEAL! Thank you Ed, Joe and John, Bill and Joanne Davis read more

If you are looking for a dealership that provides honesty and above and beyond customer service, look no further than Brian Hoskins Ford. Ed Kovatch treated me with the utmost courtesy and respect and worked tirelessly over the course of several days to find a vehicle within my budget. I had originally visited the dealership in January and Ed reached out to me in May for the Memorial Day Sales Event, stating that he had something in mind for me. The fact that Ed cared enough to remember me and genuinely wanted to help me find a vehicle speaks volumes to not only the fine character of this gentleman, but also to the values of Brian Hoskins Ford. Ed asked Michael Ciarlone to complete the sale and he is just as sweet and caring as Ed. It is easy to see that Brian Hoskins Ford is a family and they make you feel part of the family as soon as you walk in the door. read more

Went to this dealership looking for a vehicle to pull a recently acquired camper. Searched the internet and found a vehicle that we liked at this dealership. Drove to the dealership, looked at vehicle and decided it fit what we needed - except that it wasn't what we thought or led to believe. We advised the salesman that we needed a 4WD. The salesman didn't say it wasn't, but didn't confirm that it was either. Once we realized, after we purchased it (silly us for not thoroughly checking) that it was not the vehicle we expected we did further research to find the vehicle was way overpriced for a 2WD. As it stands right now, the dealership made out richly, to the tune of about $7000 at our expense. Tried calling to discuss; no return calls. When we first went it not the showroom, the manager stated "its all about relationship building." Yep until after the signatures are in place. Steer clear! read more

As far as the service guy kevin goes he took care of everything the best he could in my opinion. As far as fixing my truck totally after already "fixing the problem" numerous times (which was paint related) the manager blew me off for 3 months after his bodyshop guy decided not to show up for a meeting. Then reached out once which I explained we had a death in the family and now wasnt a good time. Never heard from him again and needless to say the truck is STILL not fixed right... Will never do business with them again EVER!! read more

Drove an hour and a half away to purchase unseen what I thought was a brand new ford. When I arrived, the salesman who new I was coming a day in advance showed me the truck. I couldn't believe it. It looked like somebody drove it through a corn field, absolutely filthy. The interior wasn't any better, mud & dirt on the carpet with no floor mats, scratches in the bed, a 120 miles on odo and the new car smell was non existent. They also of course lowballed me on my trade. The salesman said this is common, Yea, OK. When I'm putting out 50G's on a new vehicle it better be a brand new one. read more

I asked for the earliest service possible today- I was given a 7:30am appointment and told them I'd drop my car the night before so it'd be ready for them ASAP. At 10:00 I was told my car was just being taken back. When I questioned the time (I was told by person setting up appointment it would only take 30 minutes) I was told by the rude and demeaning woman who called that if you "drop" your car they have the day to complete it. She also argued with me about what I was told two weeks ago for the service department (they said I had 30 days to return to pass emissions) and she said I had to pay for everything again, which wasn't true. I never received a call that my car was ready and I didn't want to deal with the "customer service" woman again so after 1pm I had my husband call and my car had been sitting ready. I'll NEVER do service here again. They already lost my husband's business, but since we are local I continued to use them. I love my Edge, so I'll stick with Ford, but I'll go back to Sloan in Downingtown, where I got my first Edge and they were never rude. read more

Mistakes happen in life. That's human nature and can easily be positively corrected. When a business makes a mistake it is not wise to blame the customer for your mistake. My last 3 cars came from this dealership but after I received a call blaming me for their mistake (which was an easy correction and has been corrected) this vehicle will definitely be my last. Robert's crass tone and accusation on the phone ruined my first brand new car buying experience. You received a 2 here. Can't wait for that email survey I was told about. I see 1's in Hoskins future. Poor and pathetic. I'm done with this dealership read more

I'm not sure why the ratings for Brian Hoskins are so low on Yelp. Every time I've been here the staff have been friendly and helpful. When I bought the car I didn't feel pressured and the sales guy was very helpful. When the car has been in for service I've never felt like anyone tries to sell me things I don't need. Once they needed to keep my car longer than expected so they gave me a loaner for free. Sometimes getting a service appointment can be tough but I figure it's a good thing they are busy and people want to use their services. I haven't had any negative experience with this dealership or their service department. read more

No stars! While fixing my car they broke my windshield and refused to pay to have it fixed. The owner was completely rude and wouldn't take responsibility. Do NOTgo there for purchases or repairs! read more

Over the years I have leased 5 Exployer's and purchased a pre-owned Escape for my wife. The sales staff has always been top shelf and the service for the vehicles are always fair and accommodating. They treat my entire family as 'family"! I could not be anymore satisfied. Brian Hoskin Ford is where we go to not only get the best vehicle and deal but where we can trust we are getting the best service! read more

I've had a great experience working with this dealership to get my car. The salesman, Brian, was very friendly and approachable. I bought my first car ever here and felt like I was treated fairly and with respect. I've looked around at other dealerships for different makes before choosing my ford, and none of them were as genuine. There was an issue with the car I ordered, as I got a focus ST which I can assume aren't ordered fairly often. The issue was that my order was placed and ford accepted it, then a few days later said they moved on to the next year model and couldn't produce the car I wanted. This is not the dealerships fault, however, I simply thought it was worth mentioning because they worked with me to find me a car. I had to compromise on the color only because I wanted a painstakingly specific set of options, so there was a slim chance of ever finding the exact car I was going to order. Everything I wanted is the same except the color of the vehicle. This isn't a large deal to me, and was an issue with ford rather than the dealership, so I won't be deducting any stars for it. I got an amazing car and am very happy with my experience. I'd recommend this dealership to anyone considering purchasing a vehicle. read more

Brian Hoskins Ford - Auto Repair Near Me - Coatesville, Pennsylvania

I try & buy local if things are apple to apple. I am pleased with the dealership overall. (I received a comparable price from Fred Beans) Michael the internet manager stepped in on my sale and made an acceptable deal with me & my wife. I've used their service department in the past and contrary to some of the reviews, I like the service manager; Very straight forward. I love my 2016 Ford Edge. They are a Family run business. No dealership is perfect, but if you are in the Western Chester County area, I'd give them a shot. Ask for Michael C. read more

I have just purchased my third SUV from Brian Hoskins Ford and again, the service I received from Ed Kovatch and the rest of the team exceeded expectations. Each time I go into the dealership whether it is for service or to buy a car, I am treated as a valued customer. Up front, Ed knew my needs were complex, and he worked hard to find me a car that would fit my lifestyle and stayed within my budget. I had the pleasure of working with the new Finance Manager, Scott Shandler, and my sales person for the second time, Roger Scheiderman. Both gentlemen seamlessly handled the transaction without a hitch. I have Proudly referred many people to Brian Hoskins Ford and everyone has thanked me. I highly recommend this dealership to anyone who is looking for service or to purchase a new or used vehicle. read more