Courteous and professional. You stay in your vehicle while the oil is being replaced. They use…read moreonly full synthetic oil. My wife's Volvo wagon had a bulge on the inside of the front tire which could have ruptured and they pointed it out to me. Decent, reliable, old school shop!

Brought in a 2009 Charger for an oil & filter change, and the oil filter was never even replaced! I…read morewonder if they even changed the oil? I changed it myself yesterday, dont trust this shop!

I have been bringing my vehicles for service at Nelsons for years as do 2 of my daughters now. The…read moreservice is always great, best tire prices in town. No runaround, just the facts and fair prices on service work.

I have used this garage to fix my vehicles for about 7-8 years. and will continue to do so. They…read morehave always been above board and honest with me. I WOULD recommend this shop.

I had called b and b for towing of my vehicle in sheffield vt I missed an deer and went off the…read moreroad so I called these guys and I had to pay $380 something in meantime I got a ride now anyone that knows that area knows service is horrible so I noticed that I had a missed call and when I called back the driver said he couldn't find my car ? Um it wasn't down in a ditch so ok.. figured if they couldn't find it then I would be charged mileage for there time NOPE they took it all!!!! And no refund crazy cause I went down to get it later that day and no way you could miss it ! When I called they didn't call back so I decided to drive down and when I got there they then said that they had sent out 2 drivers ???? Wtf do they need 2 for? Unreal honestly I was shocked that they wouldn't give me something back I wouldn't have mind to pay for just the inconvenience but this is ridiculous!!!!

We were traveling to the area and got a little off track on a mountain Road. There was a thin…read morelayer of ice and the roads were a mess. My husband has been having medical issues this year (a brain tumor, I know TMI, but I couldn't count on his usual unwavering help...) We were so far off the beaten track I was worried... B&B sent Jessie - thank GOD!!! He was so efficient and versed and had us out in no time. Our car was not up to the challenge so he loaded it up and took us to our house! What an Angel, and they were very fairly priced. Thank you B&B and Jessie - you made us feel safe and got us home quick!

My daughter's truck fan would run for several minutes after shutting it off. She brought it to…read morethese lying thieves and each time they didn't fix it, and there was something else wrong with it that wasn't a problem before. The second time she got it back it was leaking oil and smoking like crazy... It was not doing that when she brought it in. The fan problem was a simple fix of a new thermostat and they couldn't even figure it out the first 2 visits. The last visit they finally figured it out, but it was smoking and leaking oil when she picked it up this time. So she brought it back to have them right their wrong. Apparently their mechanic broke something on the motor while troubleshooting... Again! They overused the truck while test driving it....I guess it's ok to joyride in the customers rigs while having the rig in their care for two plus week both times they were supposed to be fixing it... And didn't. This is unacceptable any way you look at it. Now they're telling her truck has a broken spacer on the engine causing the oil leak. This was NOT a problem before their mechanic broke it. They won't admit their mistakes and it's going to cost so much to fix, my daughter already paid them $2400, she can't afford to get it worked on by anyone else, and it's not usable the way it is. Sorry for the rant, but this is so wrong that I felt everyone needs to know what kind of business they run. It really looks like they break things while fixing the original problem, so customers have to keep going back and wasting more time and $$$. So, don't let this happen to you!! Unfortunately this is an old trick by mechanics to make more $$$ at the customers expense. If you go to a mechanic for one simple problem to be fixed, you shouldn't have more problems when you pick it up after supposedly being fixed in the first place. Since they won't own up to their mess up, we are reporting them to the better business bureau and warning everyone we know that they are not trustworthy and they are rude with customers they have screwed over

After losing our mechanic of many years, my wife and I were still looking for a new auto repair…read moreshop when the battery died while I was running errands. Being a one-car family, I was stranded & called Mt. View. I was soon on the road again with a new battery. Not long after that, the shop was very helpful when a major repair was needed. David & team are easy to work with, very good at what they do, affordable and honest.

I was traveling from Connecticut to go camping in vermont at ricker pond state park on the way my…read moreexhaust system fell to the ground since it was a Sunday I drove to the park the staff at the park said to contact Groton garage on Monday morning I contacted Tim the owner of the garage he said to call him later in the day at 4 pm I brought my van in and by 5 pm I was all set I can not say enough about the great service I received from Tim he was very friendly and professional thanks to Tim my trip turned out great

Brought My 2003 Land Rover Discover into Tim at Groton Garage to have the head gaskets repaired…read more Tim charged me $1600. This is a vehicle that is driven about 5000 miles per year. My husband drives this truck to work 3 miles from our home. About 6000 miles after Tim did the head gasket job is they are blown. I contacted Tim to get some info about what could be done. I asked him how many miles this job should have lasted. He explained that on a subaru a head gasket job would last 80,000 miles. He was unwilling to stand by his work and told me that he won't even look at my vehicle. He explained to me that he has stepped away from working on engines. Please Please beware this mechanic is charging for work that is not getting done. He is a complete hack! Utterly disgusted with unrepeatable people Like TIM SPOONER! I'm guessing that he doesn't do engine repair any more because he's completely incompetent!

Excellent customer service and great prices.fast realiable. Brakes tires, oil change, inspectionread more

My power steering appeared to be broken as I could not easily steer my Lexus GX470. Mark…read moreinvestigated and determined the problem was the steering wheel shaft needed lubrication. He lubed it and sent me on my way with minimal cost. Very honest shop I use for all of my vehicles. Highly recommended.

Best Auto repair business! Clean waiting room, reasonably priced, exceptionally nice employees and…read moreowner!!!

My son and I are reliant on our wood stove in Vermont winters, which has a large glass front to…read moreallow for radiant energy and to watch the fire (like a big tv screen into the fire). When I shut the door in a hurry a log split the glass and the nice people at this PG location cut a piece of the pyro glass (a definite upgrade) for a small cost and it was ready that day. They expedited it without a charge which was a lifesaver for us. Anyway, very friendly, understanding staff there and good quality materials of course.

I recently bought a house early July and in the closing agreement 4 windows were to be replaced. I…read morehave tried multiple times to get in touch with Portland glass in Littleton. Finally I had someone come to my house and replace 3 of the 4 windows and then write on the windows "do not use/do not open" because when he was doing the work a part broke, this is fine, it happens .. BUT to not hear from anyone from the company for weeks (In the summer) and when I call over and over I get sent to a voicemail or a women answers and says please hold before you can even talk and then sit anywhere from 10 minutes and up is absolutely ridiculous and unprofessional. When I finally did get to talk to someone she told me the window for my kitchen was damaged in transit and they have no information on when it will be in(no one called me to tell me this) she said she would get some information and call me back... never got a call back. I've now been on hold again for 15 minutes, to have someone answer and say someone had Covid and they are taking precautions. This has nothing to do with making a phone call out to just give some information I understand being short staffed but to not reach back out to your customers or inform them of what will happening with products that have been paid for to just sit for months/weeks with no call back is absurd. I'm not typically a person to give a bad review but all i asked for was a phone call or email even if the install couldn't be done and i couldn't even get that! I wont personally ever be dealing with them again.