Outstanding Company Call back was promptly returned within a few hours, set time to come to house , on time, pleasant, quality of work was outstanding, repaired my fireplace, I would highly recommended Fireplace Guys Great job read more

Hired The Fireplace Guys to inspect two gas fireplaces at their price of $300 each. What was included was unclear, but Derek gave pushback when I asked for clarification. It was a red flag. Jason showed up over a month ago, and the glass in one shattered during the process. I've been calling in an effort to get a repair, and Derek answered a few weeks ago and was beyond rude. They have not answered calls since. It's been a while since I've encountered such an unpleasant and unprofessional business. I don't recommend The Fireplace Guys. read more

I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous phone calls?????????? How about referring me to someone who could help????? read more

Show up On time. Pilot replaced and cleaned up the burner. Very professional. They left the place clean.

Excellent service. They made it easy to schedule an appointment. They showed up on time. They were clean, put down a covering in front of the fireplace that all their tools fit on. They didn't talk too much, they didn't want to run and use my bathroom (like many other repair people seem to want to do), they didn't go in and out of the house a million times, and they didn't smoke/stink! They left the room as clean as it was when they arrived. They didn't break my stuff. And most importantly, they serviced, tuned, and fixed my two gas fireplaces better than they were working when I had them originally installed 10 years ago (by some other company). I had a really good experience, and I am so happy to have found them. AND YOU WILL BE TOO! Thank you so much FIREPLACE GUYS! read more

The Fireplace Guys - Basement gas fireplace - Fireplace Services Near Me

Had them come to clean my gas fireplace. I called them on a Friday. They showed up midday Sunday. The technician was pleasant and did his job with no issues. read more

Derek arrived on time, fixed the problem and did a full clean of my fireplace. Highly recommended.

Excellent Service Couldn't recommend these folks anymore. Quick scheduling, arrived on time, gas fireplace fixed and serviced in under 45min. Knowledgeable and friendly. read more

The Fireplace Guys are prompt, and efficient. The repair man, Lucas, was very knowledgeable and he called 30 minutes ahead and arrived on time. He introduced himself as he came in, and he left his shoes by the door. He put down 2 drop cloths in front of the fireplace and on the hearth, then he brought in a commercial vacuum cleaner and he proceeded to analyze the problem. He cleaned it and replaced 2 generators and made the pilot stable and reliable. He warned me that if I lose or damage the remote, the fireplace will need to be replaced, because you can't get the remotes anymore. This fireplace only works by remote. He also said I should have a carbon monoxide detector in that part of the room for safety. All in all a very pleasant experience and I recommend The Fireplace Guys. read more

The Fireplace Guys - The fireplace is working properly again! - Fireplace Services Near Me

Tried 3 times over 4 days and never got a call back. So what other score than a 1.0 could I give. Disappointed, at least they could have returned the call with we are not interested. read more

We have a 15-20 yr old gas ventless fireplace. It had never been serviced in all those years, so it was long overdue for something to go wrong. Right from the beginning, the fireplace always gave off a kind of nasty smell. Not a gas smell, but something I couldn't identify. I thought it was because it was new, but the smell never went away. I never liked using it because of that, but my wife just loves having the extra warmth. This year, the pilot flame kept going out and Google searches only revealed that it could be that some part had failed. It was pretty dusty inside, so I tried cleaning it myself. The problem persisted, so I used Yelp to find these guys and made an appointment within a day or so. They quoted a service fee of $295 which seemed like a lot, but hey... after all these years it seemed worth it. The service rep arrived at the beginning of the time-window that they gave me when I scheduled the service.++ He was very polite and personable++. He removed his shoes before entering the main part of the house.++ He did an impressively thorough vacuum cleaning of the entire fireplace and surrounding empty spaces. ++ After he was done cleaning it, it worked flawlessly. I mean to say that it worked Better Than When it was NEW. +++ He was able to get the job done without needing any additional parts. +++ Finally, there is NO MORE BAD SMELL +++++++++ **Did you know that you should keep the pilot burning year-round? Otherwise, little spiders make their nests inside the pilot tube and can cause lots of problems just like the one that I had. I think that if you have gas fireplaces in your home, you would be making a mistake to call anybody other than The Fireplace Guys. read more

We asked for an inspection of the gas fireplace in our newly purchased home with no inspection history. They came quickly, provided great service, and went above and beyond, checking the roof exhaust and all. Happily recommend. read more

our fireplace stayed on for 2 days and smoke started coming out of vent outside and it stained the sidings. The technician arrived on time, cleaned the fireplace and re-arranged the logs. Turns out the logs have to be placed in the position which the manufacturer recommends. otherwise the gas will not burn properly and it creates smoke. Once he cleaned the fireplace and rearranged the logs, everything worked perfect. read more

I was extremely impressed! I called The Fireplace Guys after being screwed over by another company that did not show up. The Fireplace Guys made me an appointment for the next day, showed up exactly on time and made my repair quickly. They were careful with my floors and cleaned up after themselves. I am a Realtor who makes referrals for my clients all the time and from now on; this is who I will refer for any fireplace needs. read more

We are ready for fireplace season thanks to The Fireplace Guys! I was able to get an appointment quickly and they notified me ten minutes before their arrival time. Our older fireplace needed routine servicing and we wanted a new remote control. The Fireplace Guys respected our space by taking off their shoes, laying down a drop cloth, and wearing a mask. Now our fireplace looks amazing and we are ready to enjoy our fire once again. A+ read more

The Fireplace Guys - Fireplace clean with new sand and Ember Glow! - Fireplace Services Near Me

The Fireplace Guys are awesome! Our home's former owners had installed a gas stove fireplace in the basement a long time ago. We hadn't ever used it and we wanted to get it completely checked out as we prepare to rent our home out soon. I called about a week ago and left a voicemail and they quickly called me back to discuss what we needed and were able to schedule an appointment for this morning to come take a look. The technician arrived at the time they stated and was very nice and incredibly knowledgable. He pointed out that we were missing the remote but that that on/off switch could be used instead. After taking the unit apart to inspect it and looking at the overall install, he quickly noticed that the initial install didn't have proper clearance around the exhaust vents and that we couldn't (and shouldn't) use it without that. He talked with me about what the clearance regulations are and gave us some options for what we could do to bring it into compliance if we wanted to. And also talked about what it would take to just remove it entirely. So, that was already 5 stars with just all of that helpful information! And then, on top of all of that, the technician said that there would be no charge for the visit! So, I'd give them 10 stars if I could and I appreciate that they evaluated the unit on the house. read more

They came on time and fixed the problem and Lucas was very helpful and courteous. What's there not to like? read more

They were fantastic! They came to my condo neat and clean and maintained my gas fireplace which the previous owners did not take care of. Very professional and on time. They are my go to and I have been giving their name out to my clients! Thank you fireplace guys! read more

Charged a fortune, fireplace didn't work again a week later and they have yet to return my numerous phone calls. Stay away!

Did a great job completely dissembling, cleaning, and maintaining my gas fireplace. Had some problems with it lighting before - this is an 8 year old unit - and after their visit today it works literally like brand new now. Will definitely be doing annual maintenance with them in the future. read more

The Fireplace Guys - Mendota gas fireplace serviced by The Fireplace Guys. - Fireplace Services Near Me

Responsive,very efficient, friendly and left the place spotless after fixing the problem.highly recommend them

Awesome shop! called on Tues arrived on Thursday on time, did a through cleaning and service on my stove. Could not be more pleased they will be my go-to people for service from now on. cannot say enough about how good they are. Very fair prices. read more

It is a busy time, and these guys only reply to phone calls every 2-3 days. What is worse is that as part of their routine maintenance, that they did not correctly service my Heatilator fireplaces (they blocked the airducts which caused the flame to miss the thermocouple and the pilot would go out) and I had to call in the authorized Heatilator service people who saw and corrected the same mistake on all of my units. After reading Derek's response, all I can say is that after his company came, the fireplace stopped working, and after th Heatilator guys came, it worked. read more

The fireplace in our loft apartment had not been serviced in several years. It is the only source of heat in the loft, so when I could not get the pilot light to stay on, I called the Fireplace Guys. Derek was very prompt in calling me back, and Jason came today to service the fireplace. He was very thorough and very professional. He did a thorough cleaning of the fireplace and got the pilot light to stay on. He also made sure that it worked properly with the Nest thermostat that controls it. read more

The Fireplace guys are simply awesome. Derek is a fantastic business owner. All the communication I had with him were very professional. I wanted to replace two fireplaces with gas insert. I know nothing about fireplaces and Derek was able to answer all of my questions about the different options i could choose. When his team came out they were very well prepared and very courteous. I would recommend them to anyone. read more

The Fireplace Guys - Fireplace Services Near Me

$295 to put a battery in that was in wrong & vacuum. How do people live with themselves? I'm disgusted....

Perfect service, prompt and price as estimated. Hard to find a good fireplace company these days. 11/10 would recommend.

Submitted form on-line and called and despite their "we will get back to right away", no return call or email. (It's been about 2 months).

Fantastic service. Took care to protect his workspace, worked quietly and diligently, cleaned everything inside and out. Will definitely have them back for regular service. Honest and professional. read more

What a breath of fresh air to find a business that responds quickly, comes out on a Sunday because they're so booked, does a great job efficiently and is thoroughly professional. Wouldn't hesitate to use them in the future. read more

Amazing service. My gas fireplace insert was noisy and not functioning properly. Had another repair company here last year, and the repairman was not only rude but failed to diagnose the problem. The Fireplace Guys were here today, and he was not only courteous and helpful but had the fan replaced and the insert working in no time. Highly recommend. read more

Second time around with these guys and they were even better. My gas fireplace was shutting off arbitrarily. Called them. They came at agreed time. Assessed the problem. Cleaned up. About a week later they sent an estimate for a part that needed to be replaced. I asked them one question; took them a little while to answer. They called me!, set up another visit. Came on time. Added the part that was needed and nothing more. And only after all that did they bill me for everything. read more

Had our gas fireplace cleaned today. This is a good company . They had good communication with us. Man that came out to house , was knowledgeable , skilled .Also very nice and courteous. Did a good neat job cleaning fireplace and diagnosing problems . I would recommend them!!! read more

Awful. Just awful. Took over a week for these guys to return my phone call to schedule an estimate. Finally called back... at 9pm. When I commented on the late nIght call, the guy immediately started to complain about how he's overworked. Ooooookay. They finally showed up to look at our fireplace - we wanted to replace our gas log set with an insert. Almost two months later and I still haven't gotten the quote. I'd recommend Natick Fireplace (or any other fireplace company) over these guys 10/10 times. read more

Called to have our gas fireplace serviced and cleaned. Return call was received that same day. Service man arrived on time, very pleasant and knowledgeable. I will call them again when we need another servicing. Highly recommended. read more

Easy to schedule, did the job well, stuck to the estimated price. They fixed our gas fireplace, cleaned it, explained the nuances of its operation. Recommended! read more

When Derek came our gas fireplace was working although not well. When he left it was clean but not in working order. We finally got an estimate 6 days later for almost $2500. My neighbor who is a fireman and chimney sweep was able to do minor repairs to the cap and clear a vent for a few hundred dollars which is less than I paid for the cleaning. I do not feel this company is a good value and on the level. read more

Took a few days for them to return my call. However, once they did, they were able to arrange for a visit a few days later. Jason showed up promptly within the window of time promised, after texting a warning that he was ten minutes away. Upon arrival, he used some sort of canine magic to calm our unusually anxious dog, then got right to work on fixing the fireplace. Gave me some pointers for future use (essentially - call them for maintenance instead of trying to do it myself....). Pleasant experience all around. Glad I was patient and waited for the call back, as I almost tried a different provider. We'll use these guys again. read more

It was really difficult trying to get someone on the phone. If you send them a message via here or their website then you get an automated response to call them. However, every time I called it would go to voicemail and it would take days to get a response. If I missed the return call then I had to start all over. Eventually we connected and scheduled a time to have them come out to service my gas fireplace, which he said would be $250. The fireplace came with the house and I was looking to get it serviced for the first time since we moved in 5 years ago. We've turned it on less than a dozen times but it works. He showed up with one other guy and they were nice enough to take off their boots and use a drop cloth. I heard them banging around for about 30 mins then called me down to say I need to replace it. He said it's rusting. Yes, there's some surface rust on the inside most likely due to condensation. I asked if he did anything else (actually clean or service it) and he said no, that we shouldn't use it and it needs to be replaced. He would have to rip it out and change the vent. Basically saying I'd have to pay $7,000+ to replace it. He went outside to check the vent and showed me a picture saying that's where the water was getting in because water is coming off the roof. There's no way water is getting in. He kept everything off, removed the wool embers, and didn't even put the logs back into place. I've read that it's common for gas fireplaces to rust inside if the pilot light doesn't stay on or there's a bad gasket letting cold air in but instead of checking these things and service it like I asked he wanted more $$ to just rip it out. I asked for a quote to replace it out of curiosity but he never sent one and it's been months. In response to Derek, I know I have the right company because my security camera has a picture of you and your truck including the same name and phone number of your company. I have no idea why you don't have me in your records. I also have a receipt from you. read more

The Fireplace Guys - Fireplace Services Near Me

They were reliable and helpful with servicing a gas fireplace. They also provided an estimate for future service needs. Highly recommended