Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

So far so good. I just recently purchased a Kamado Joe (not from them), but all my accessories…read more Denise, has provided great customer support. I've gotten a variety of wood. Kind of upset I've found this store, because all I've done is buy stuff. Think I'm good for a while, but I've enjoyed my shopping experiences thus far. They have stuff for all the frills, but if you need things for your Kamado Joe this is your headquarters.

We called Issac out to our home for a check up on our chimney after the 2026 ice storm to see if…read morethere was any damage to our chimney. Our fireplace was on during one of the coldest day's and heard popping and vibration noises in the chimney and turned it off. After Isaac arrived to inspect our chimney inside our fireplace, in the attic and on top of our roof, he determined everything looked securely connected with no issues. He determined since it was so cold and the heat from having the fireplace on was only expansion noises. We felt very comfortable with him showing us that everything was still in place and we had no problem moving forward. He was very, professional and reassuring that we will definitely use him again for any future issues. Will also give his name to our friends and family if they need a reliable and experienced chimney professional. We Highly recommend Isaac.

Truly professional. Solved our problem really quickly. Easy communication and very friendly. We…read morewill definitely be using this company for our servicing moving forward.

We appreciate you sending your polite text out to our property to perform services needed on our…read morefireplace that was neglected. Your staff was polite, professional, and extremely clean.

It looks like the completion of our fireplace installation will go into the third week. The owners…read moreclaim that due to hurricane Helene getting the materials will again be delayed. I find that baffling considering the manufacturers of the tile being installed on our fireplace are right here in Dallas. We're also waiting on the warranty, box and manual for the fireplace they brought to our home wrapped in a blanket! The owners of this business are not to be trusted. Buyer beware!

Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on…read moretime. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money!

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after…read morethe job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business.

Very happy with the service - did all of the things you expect:…read more1. Communicate well 2. Show up on time 3. Efficient and complete work 4. Estimate and price matched Extremely happy with their work!

Mark came out and sweeped/cleaned my fireplace, he was really nice and professional, did excellent…read morework and was reasonably priced. I would definitely use him again and highly recommend hiring him.

Great selection and great value. We bought a teal table set and complete patio set. Great quality…read morestuff that is holding up well. Customer service and delivery service was great too.

I bought pool furniture from them with a 10 year warranty....Two years later the fabric came…read moreloose.... They tell me the frame has a 10 year warranty but the fabric only has a one years warranty. They had fixed the same issue the year before on one of the chairs. a year later the other chair had the same issue...That's when they said it was out of warranty and tried to hood wink me by saying it was out of warranty....First of all I should have never bought from them because they pulled the same crap on me 5 years before. I had bought pool chairs with a life time warranty from them 10 years beforehand a claim but they could not find any record of me buying them because they said they purged their files...... I believe the outlet of their was located right off of Interstate 35 E is gone....I believe they may have possibly merge with the Grapevine store...Bottom line....Make them put in writing the warranty... Oh also beware of all their bogus "SALE" items.....They say this is normally $600.00 but on sale for $175.00...... When it falls apart one day after having it for a year they tell you its out of warranty for the fabric.....Screw'em!

I use Sullivan every year to make sure we're safe and to insure a good draw, as much wood as we burnread more

Absolutely amazing customer service! Luke goes above and beyond and has been very helpful in…read moreproviding knowledge and expertise. He's always available to answer any questions and is very reasonable. I would recommend this company all chimney needs. It helps that he's friendly, reasonable and accommodating too.

Everyone one was super knowledgeable. The product is great. The installation person was also very…read moreknowledgeable.

Added a gas bar and rocks to our fire place …read more Staff was grand explained the process and offered a reasonable install price of $150. The installer was even better. I would have put more gravel, but that's easy for me to do

Tom came today to give me an inspection of the outside of our fireplace. He gave me very detailed…read moreinformation on how the fireplace would be repaired. He was very knowledgeable, professional, and a very pleasant young man. Thank you Tom. Gertrude

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude…read moreexcellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with!

From the time I walked in the door, I was greeted warmly and the educating began about gas logs…read more There are a number of options available vented, vent-free, etc. The staff will explain the entire process and possess so much knowledge they can tell the size of a fireplace from a picture. The pricing is given up front with no up sales just plain great customer service. The installation was on-time and seamless. They provide a demonstration and explanation pf how to maintain the equipment. Highly recommend this business!

They have a showroom where you can see various styles and colors, that's great. The people in the…read moreoffice not very friendly. My first visit I was handed brochures and rushed out the door. He just wanted to get back to his ball game. The salesman came out and provided a quote, he was very knowledgeable and friendly but because I was having brick work done, he said he would have to come back out and re-measure. So when I am ready he suggested I go in the office and look at glass door colors. I did, the lady wasn't friendly either, handed me some samples to look at but couldnt answer any questions about products they sale. I left, after reading other reviews I a decided to keep looking.