No respect for peoples time No show no call no response Terrible automated system No way to view properly. If I was the owner I would be very upset at why my property has not been rented read more

Brickleys Property Solutions has been easy and efficient to work with. The staff is kind and they are always willing to work with you. Highly recommend checking them out! read more

The process of renting our home went smoother than expected. It took some time, but we were so excited to get into our new rental home! Jason was a big help with any questions we had. Unfortunately the AC was not in working condition the day we moved in, and we were not notified. However, we understand things happen and Brickleys has been so helpful during the process of getting it fixed. Both Tara and Jason have been such a big help making the process smooth. Appreciate all you do! read more

Audrey is fast and efficient. Made renewing my lease simple and fair. Great app that allows for easy payments and ease of document reviews.

The overall process was a little tedious & time consuming, but everyone we dealt with at Brickleys were very nice.

They really have made this a great experience. Any situation is handled very quickly and contacting is very simple

I can't say working with Brickley's Property Solutions has been a totally negative experience, but it's not exactly a positive one either. As an applicant, I felt that the communication was lacking and at times, the conduct was unprofessional. Even as far along as we were in the application process (and hundreds of dollars in application/pet screening fees) they stilled archived our application for not responding promptly, and moved onto another applicant. We were notified AFTER the fact and weren't given any sort of notice. Thankfully, the other applicant backed out, and we were able to reopen our application, which was a quick fix. The move-in was fast and very easy. As a tenant, I don't have many complaints. The house wasn't in the best condition when we arrived (bugs/dirt everywhere), but any maintenance issues we've had since moving in have been taken care of in under a week from making the request, which is amazing. Also, Jason is a sweetie-pie and I appreciate him so much! read more

With this property manager, there's definitely some room for growth, but also some things that are done well. As a resident, we really don't have any complaints, any maintenance issues we've had thus far were resolved in under a week, and our move-in process was very well-organized. As an applicant, however, communication and professionalism are definitely things that could be worked on, especially as it pertains to transparency during the application process. If you are applying for a property with Brickley's, MAKE SURE you are responding to their requests for documentation IMMEDIATELY. If someone else responds before you, no matter how far you are in the application, they WILL proceed with that applicant instead and archive your application. Apparently you only have a 48-hour window to respond, which is not something that was shared with us until after our application was archived. Thankfully, the other applicant withdrew, and we ended up getting the property we wanted. Also, Jason is an absolute saint. His patience and understanding are really appreciated, and he always makes sure to take care of your concerns right away. read more

Very strict for no reason. We can verify $13,000 monthly income for a property that is $2500, yet because one our co-applicants has their name on a mortgage, DESPITE THE FACT THAT THEY DON'T PAY THE RENT because the ex-spouse is while waiting for it to get sold, we're not meeting 2x rent for BOTH properties. Literally losing an easy situation because they can't look at context and be reasonable. Waste of time and money. Don't submit applications if through this property manager. read more

First-time renter and I'm so glad I chose to go with Brickleys! Brandy was such a reliable and essential part in getting our application processed and approved. The application was easy to follow, highlighted important deadlines, and emails were delivered in a timely & manageable manner. From start to finish, our application cycle lasted around 2 weeks! Very fast & easy! read more

With a credit score in the 820s, a clean background report, no eviction history, and an income exceeding $200,000, we were astounded when Brickley's flatly refused to even let us complete an application due to a lack of prior rental history. Their rigid policy, demanding previous landlord and rental information, regardless of income and many other qualifying factors, feels not only shortsighted but downright discriminatory. Brittany confirmed this is their absurd policy when I called. She told us we need a cosigner lol. It's baffling that they'd rather leave the property empty than consider highly qualified renters. While it may not be illegal, it's certainly an unethical practice. Perhaps they'll eventually find renters who are willing to fabricate references just to meet their flawed risk model. Update: The fact the property remains unrented after being listed for over 90 days is a real disservice to both the property owner (their client) and the many potential renters who are being excluded by Brickley's discriminatory "risk model". We've decided to buy a home sooner than we expected but I feel terrible for anyone that has fewer options and that are forced to work with these horrible property management companies like Brickley's. read more

I'm so glad we found this company. We recently moved out here on military orders and had limited time to find a rental home. First off, We used a couple other companies at first that we found through Zillow and did a few showings. We were pretty disappointed. We were running g into issues left and right with communication issues first, and then we would go do a tour and the house would be absolutely disgusting. Then we found Brickley. Right off the bat, the homes on thier website looked night and day nicer than what Zillow was offering and we found a couple that were not on Zillow at all. One to include the perfect house. The right one. We applied immediately and started the process. This company is very thorough in thier application process and it did take just under week to get a lease written up. In that week, we checked out a few other homes through Brickley and I must say, they actually looked like all the pictures showed, unlike other companies that used old photos and didn't show the true nature of the home. Every single house we looked at through Brickley was nice. But overall we got the only one that really stood put above the rest. Thank you Brandy for making this a pleasant experience and for following up with us in a timely fashion when we emailed. I definitley reccomend this company if anyone needs a rental in the Albuquerque area. read more

Through the whole entire process, we experienced great customer service. They were super helpful answering any questions for me and my fiancé, and found the perfect home for our family to rent would recommend them to anyone looking to rent or buy homes. read more

I had zero problems setting up a lease with Brickley's - and Brandy was great to work with. Kind, knowledgeable and quick - it was a pleasure. Their payment website is fantastic, too. read more

Brickley's Property Solutions - Reception area - Property Management Near Me - Albuquerque, New Mexico

My roommate and I are currently renting a house through Brickley's. The application process went smoothly and was fast. Communication with them has always been very good with short response times, which is great when you have questions that need to be answered promptly. I think they are very professional as a company and we were happy to deal with them. The house we are renting is older so it has its occasional issues, but it is very easy to make a work order through their portal to get something fixed. It is still early on in our leasing contract, so I will make it a point to return to do a review update when we move out read more

terrible company me and my family are trying to move into this 3 bedroom house and was already at the screen process just to get pushed back for another application when we were already in that process of background checks now back to square one would not recommend this place very rude read more

The process of looking for a house in this market can be daunting, but Brandy helped us through it by answering all of our questions promptly and giving us all the information we needed to make an informed decision. We would definitely recommend this company! read more

I am renting a house through Brickleys. The application process is very complicated and seems competitive. You are not considered "in line" until the owner has reviewed your application and selected you for a further background check. They give you very short response times for all communications and it creates a lot of unnecessary stress. However, due to this the renting process is very quick-- less than one week! Our leasing agent, Brandy, was unbelievably amazing. She provided very detailed and timely responses for all instructions and next steps. Give her a raise! read more

Brickley's did a thorough job taking us through the entire process to rent a home. Although in my opinion the process was a little too arduous. I have worked with other management companies that don't require as much information. We are in our new rental home and are very happy. read more

I scheduled a viewing for a property, drove all the way out to the property and did what the instructions said to view it. The text said it would send me a code to get inside to view the property and never did even after I text the 8 digit lockbox code that I was supposed to. I wasted my time and gas and could not call Brickleys to help since it was on the weekend and they were closed (even though they say you can schedule 7 days a week). My husband even got off early to see it. This pace is VERY unprofessional even though they seem to be so strict on their website with their tenants. Thanks a lot, Brickleys, you wasted my time and money! I won't be going back! read more

Unfortunately there seems to be an incredible lack of basic intelligence here. It seems that Brandy is a script reader, so if there is something out of her usual framework, she won't know how to help you. Ultimately, it seems that fair housing practices are not in practice either, so I wouldn't waste your time or application fee. read more

Do yourself a favor and totally skip renting from this company. I'm extremely upset and making this review because, I believe her name is Rachael, hung up on me when I called to complain to her that our swamp cooler has not been turned on yet and it's been over a month and a half since we made the FIRST maintenance order. We had someone come a week ago today to switch it over but the maintenance man couldn't find the water line so the switch over never happened. No one ever followed up with us when it would be switched over and it's a week later and it's nearly 80° in the house. My parents, who live here, are elderly with health issues. This is ridiculous beyond belief. This company should realize you need to prioritize and COMPLETE the maintenance request. Not just come over, not complete it, not follow up with your tenants and what? Wait for one of us to pass out from a heat stroke??? Absolutely RIDICULOUS. This is shameful. Rachael kept saying to me "there are a lot of rentals trying to get the switch over". Yes, I understand that. But have ALL of your rentals put in a maintenance order since APRIL 5th for it??? Highly doubt it. And then when I asked about them leasing a window AC unit I asked if I could get two and she said they only rent out one to each house, but since ours is a two-story "maybe" we could get two. If this was last month, sure. 1 unit. No problem. But this is 1.5 MONTHS LATER after our initial request to get it switched over! You SHOULD give us two for this ridiculous and dangerous inconvenience that could land someone in the hospital because it's so hot. Now obviously we have utilized fans in the house, bought some as well, keep the shades drawn the whole day. We do everything in our power to keep this place as cool as possible, but it's IMPOSSIBLE. I'm so upset with this company and I can't believe you treat your customers this way. We pay $1900 a month for this. Btw, I never yelled at Rachael, I did not curse at her. But I was stern and the tone of my voice was very upset, but I never yelled or insulted her or cursed at her. I can't believe she hung up on me. Ridiculous. You would also be cantankerous if you haven't slept right in weeks because you're constantly hot and uncomfortable. I also have 2 young children living here, 2 &9 and it's very dangerous and uncomfortable to try sleep when it's 80° in the house, even with fans blasting. This company should be ashamed themselves and their employees for treating their customers this way. read more

Brickley's Property Solutions - Screenshot of proof of us trying to get our swamp cooler turned on since April 5th. It is now May 18th and almost 80° in the house. - Property Management Near Me - Albuquerque, New Mexico

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Honestly I've seen a lot of property management companies not care about their tenants via friends and family. This, being only the second we have (personally) dealt with, I can say they've been pretty great. Yes they'll charge you if you're a minute late in rent (wouldn't you?) lol, but they're so kind to speak to, they get things done QUICK, I've never had to wait to have my swamp cooler turned on or bugs sprayed for. I Can honestly say it's been a far better experience than I contemplated. I did NOT want to deal with a rental agency, but doing so has taken a lot of stress off of my plate and I'm thankful for that. We had our swamp coolers serviced last week and Tony was just awesome. So kind, patient and understanding. I think if you're going to choose a rental company, this is the one you want to deal with. read more

Brickley's Property Solutions - Halloween decorating - Property Management Near Me - Albuquerque, New Mexico

Rented a property from Brickleys. The house walk through process was really easy. All of the coordination was through text messaging and viewing the house was easy. The application process was very proficient. We worked with Brandy and she was very responsive and helpful with us. We get to move in our house in less than a week from Viewing and applying! read more

Probably the worst customer service I've ever received from a company that is not a cable company or an airline. The process is quite the scam which I will be reporting to the state of New Mexico and city of Albuquerque. They collect multiple applications, sometimes in more than one set of applicants, have them each pay a $40 application fee then ignore information that is provided to them. I've never seen such an unethical business model. read more

Leasing a home through Brickleys has been a great experience. The staff communicate well and answer any questions you may have about the home itself or the process of leasing a home. They've made this process easy durning a stressful time. Will definitely recommend Bricklyes Property Solutions to any one looking to rent a home. read more

Shady, unethical and most likely illegal business practices. Though I was told by a member of the Brinkley's team I was the first to apply for a rental house I learned they kept accepting applicants for the purpose of starting a bidding war (though a set rental price was pre-established). I have lost trust in this company. read more

Unprofessional staff was my first impression. I asked a question and was met with a flat canned response that didn't answer my question. This isn't where I would lease from at all. Basic professionalism is the bare minimum. read more

We used Brickley's to help us rent out my mother's house. They came to the house and explained their services. They show the house and screen potential renters and then handle collecting rent and repairs. If a repair is needed they give you the option of doing it yourself or they will take care of it. Basically the same as any other property manager, but I gave them 5 stars because of the outstanding staff, and the reasonable monthly fee. read more

We had various accommodations that they worked with and found us a phenomenal property to rent! They were all so helpful and understanding. Would 100% recommend this company and their entire team! read more

My family rented a beautiful home from Brickleys but it had major plumbing issues. They sent a plumber multiple times and almost every time they came, something new went wrong. We had to get TWO water audits before Brickleys hired leak detection. After that, we found out that we had had an ongoing major leak for more than 10 months! They finally provided a credit but it did not compensate for the 10 months of inflated water bills, or numerous inconveniences we had to face. In addition, we inquired about renewing the lease two months in advance and they waited a month before letting us know the owners wanted to sell the property. Then when we moved, they deducted $700 from our security deposit that should have only cost about $300. I DO NOT TRUST THEIR MANAGEMENT and I highly suggest you look elsewhere to rent a property or for a company to manage your house. In addition to this review, we filed a complaint with the BBB. read more

My wife and and I are both health care providers, RN and MD respectively. We needed a home to begin an assignment at a hospital in ABQ. Brandi "held on" to our application for weeks with all supporting documents having been submitted and repeatedly told us the homes we viewed and wanted had been magically rented within hours of confirming! Either they are scamming for fees as suggested by other reviewers or are in gross violation of the Fair Housing Act! read more

My roommates and I have recently started a lease on a house with Brickley's, and they have been wonderful. Brandi has been helping us sign our lease, go over documents, and every step of the process has been so easy. Everything online has been really straightforward and smooth, and visiting in person was very pleasant as well. Brickley's comes highly recommended! read more

Great experience with the staff at Brickley's. They have been a big help as I move into the new property. Thank you!

My family and I were looking into renting a home for a very long time but never found the right one, we find found the perfect home with Brickley's and from start to finish the process literally took two days! The staff at Brickleys we're amazing and then my health took a turn which interrupted move in plans and Brickley's accommodated all my requests at short notice! My family and I couldn't be more thankful for a great rental company and staff. read more

I have moved alot given my current job, and Brickleys has been one of the easiest and most efficient property management companies that I have worked with. Brandy has mad the entire process easy, answering questions whenever we asked, and getting us moved in in a very timely manner. read more

We recently moved in. Getting approved for a home was a long process which was hard when we came from out of state to find housing and applied right after seeing the house and had to leave the state still not knowing if we secured the house. As for the office the staff is nice and helpful. Some stuff didn't work in our house when we moved in and our mail box key and garage door opener was a mess but we love our house. read more

Edit: After calling to confirm the leasing agent would be available during the lunch hour to provide signed lease and keys, the leasing agent was "on lunch" upon arrival and I had to wait over 30 minutes for her to arrive, despite paying all the fees for move-in a few days earlier. Multiple issues with the home upon move-in resulting in time/energy wasted on waiting for their vendors to arrive more than an hour late to scheduled timeframes. read more

Brickley's has been by far the best property management company I have ever worked with in finding a rental property. Unfortunately, we were required to move out of our last rental quickly due to homeowners wanting to move back in and asking us to break our lease so they can go back to residing there ASAP... Brandy at Brickley's was quick and concise with every form of communication, making the move much more at ease and organized. This whole process happened within a 12 day time frame. Thank you , we love our new home ! read more

I applied for a unit, which was advertised for 2 days on their website for $950. After I submitted my application the posted rent suddenly increased by $100 to $1050. I got nervous and read some reviews of Brickley's; it turns out this has happened to others! See the Google reviews for more details. At best, they are sloppy or incompetent. At worst, they know exactly what they are doing and are either discriminating against applicants they don't want or they are con artists using a classic bait and switch. They are super friendly, nice and prompt. They tried to explain their "error" when I confronted them. It was a big waste of my time and money. Maybe they just like collecting all those $2 showing fees?? It would have been nice for them to offer a refund since it was their "error" not mine. read more