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    Brickman's Ace Hardware Lower East Side

    3.9 (94 reviews)
    Open 7:30 am - 8:00 pm

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    I bought small desktop fan from this store then flew out of town for 6 weeks. (Maybe it was $40???? I do not know because I did not even look at the receipt). When I returned to town yesterday I decided to return it and get a larger floor model on AMAZON. I go to the store...they said no returns on fan. FINE. That is their policy, which they said is due to people buying, using and returning. I look at them and say nothing....proceed to look for something else in the store... NOW. They way the old man said all this to me was NOT FINE. RUDE. This guy should not be in front of any customers- he should be put in the deep back, or downstairs, far away from paying customers. Anyway- I return home to open the fan since I am stuck with it- and I open it and it totally looks used or damaged. See pictures. I walk back to the store to tell show him the irony of not accepting fan returns (he said because people could use them and then return them)- because they clearly sold me a damaged or used fan. He yells at me- they did not sell me that fan in that condition. I shop at this place all the time before this. THEY MOST CERTAINLY SOLD ME THIS SCUFFED UP FAN. I tell him I am not even asking for anything. I am just returning to show him the irony of the store policy. He again yells at me that they ABSOLUTELY DID NOT SELL ME THIS FAN. THEY ABSOLUTELY DID SELL ME THIS FAN IN THIS CONDITION. AND WHEN I RETURNED IT, IT HAD BEEN OPENED FOR THE FIRST TIME FOR ALL OF 5-10 MINUTES. ENOUGH TIME FOR ME TO OPEN IT AND ROUNDTRIP BACK TO THIS STORE. As much as I shop in this place and as much as I have spent here. I assure you- this was not worth losing this customer over the accusation that I lied about this fan. I will take my business elsewhere from here forward. I left the fan with them. This is how much this was NOT about the money. It was the principle. The poor product quality. The accusation that I lied. AND THE HORRIBLE CUSTOMER SERVICE. 0/10. Go to another location, where they treat customers with respect and don't accuse frequent customers of lying. No one should be spending their hard earned money to be talked to or treated so disrespectfully.

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    2 years ago

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    Store O.

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    2 years ago

    Stopped in to get a key copied on a Sunday afternoon; service was quick and professional, excellent price- the key works, no complaints!

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    Store O.

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    2 years ago

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    Store O.

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    9 months ago

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    Store O.

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    2 years ago

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    Store O.

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    3 years ago

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    2 years ago

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    Store O.

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    2 years ago

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    Store O.

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    4 years ago

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    2 years ago

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    5 years ago

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    Photo of Austin W.
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    2 years ago

    Very friendly service, had a product that proved defective and they didnt hassle me at all for the refund.

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    Store O.

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    2 years ago

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    6 years ago

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    3 years ago

    The help is friendly, and willing to assist! Purchase was brought to the car. He was wonderful. Even offered drinking water!

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    4 years ago

    Friendly staff who can answer any of your questions. Will be back again! Definitely recommend.

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    4 years ago

    This place is clean and the staff is really nice and helpful. Definitely a great neighborhood hardware store!

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    16 years ago

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    5 years ago

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    6 years ago

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    4 years ago

    Super helpful and nice! Does get busy after 5pm. Standard prices overall great local hardware store

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    6 years ago

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    7 years ago

    This is a good hardware store. The staff will help you find what you need, because the place is a bit of a maze.

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    4 years ago

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    4 years ago

    Simply honor your hours. If you say you close at 8p, then close at 8p. I showed up at 7:48 to get some AAA and got turned away.

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    5 years ago

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    9 years ago

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    11 years ago

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    14 years ago

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    6 years ago

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    14 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    5 years ago

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    16 years ago

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    Page 1 of 3

    Ask the Community - Brickman's Ace Hardware Lower East Side

    Review Highlights - Brickman's Ace Hardware Lower East Side

    Nice neighborhood hardware store with a friendly and knowledgeable staff.

    Mentioned in 3 reviews

    Read more highlights

    Brickman's Ace Hardware Lower East Side - hardware - Updated July 2026

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