I have never bought a bike from this shop, but I use them whenever I need service. If you walk in…read morethe door, don't expect someone to rush up to you and try to start selling you the most expensive product in the shop. Except someone to greet you and try to find out what brought you in today and how they can help. I have always walked away from this shop with the opinion that they wanted me to be happy with the bike I have now, rather than be happy with the bike they are selling. In other words, I have a lot of respect for their business model and will continue to use this shop whenever I need something bike related. They have been performing tune ups on my bike for over three years now, and I have always been happy with their work.

Bought my first road bike from Arnold's over three years ago. Was not pressured whatsoever to…read morepurchase a more expensive bike and ended up getting exactly what I needed. Back in the area three years later and they remembered me purchasing the bike. Knowledgeable, friendly, and quality work. A good business to support.

Santa did not properly assemble a bike for our 7 year old granddaughter and even though the bike…read morewas not purchased at James Bros., they checked the bike over, fixed it and it was ready the same day. Santa cannot thank the guys @Jamesbros enough for their cheerful, professional service and He highly recommends them for all of your biking needs!

Coolest bike shop in Alabama. Great service, and helpful staff. Plus you can't beat 6 beers on…read moredraft and a number in a can, in a bike shop. How cool right?

I have used them about 5 times and had nothing but good results. Friendly staff and willing to…read moretalk to about my repair and gave me tips on how to keep my equipment maintained to avoid having to come to the shop

The first person you meet when you walk into a business is generally the best chance you have a a…read morefirst impression. The woman behind the counter here literally made me wish I had never walked into this place of business. I happily will not be going back and would rather pay a higher price to have equipment fixed than deal with someone with this kind of attitude. S A pause to let somebody finish talking could actually get you a customer for life. This time you are losing a potential customer and when I get asked about this business you can bet family will not here a good response. I will admit the older gentleman that helped me when I got back was a much nicer individual, but that first greeting was horrible. Please hire quality staff that are capable of listening to the customer!! UPDATE!! FYI the other reviews that are posted under not recomended are spot on! If I had seen those on YELP before going I would have never gone to this buisness! Make sure and read YELP'S not recomended reviews!

My 38 yr old bike, still in good shape, just needed a tweek with new gears and cables. They were…read morevery knowledgeable and recycled older parts. (Which also Keep the price down.) she works like a charm! Cycling almost daily now. Thanks!

Only gave them one star because I couldn't figure out how to give them zero…read more They refused to pump up the tires, tighten the pedals, and adjust the brakes on my brand new Pedago City Commuter because it was an E-bike and they "just don't want to get into those". I could not get the person there to tell me whether they were afraid of some kind of liability or whether they just had no respect for E-bikes and folks like me who need the occasional assist of an electric motor. I got the distinct impression that it was the later since I was only asking for basic mechanical inspection and set-up. They don't seem to understand the concept that you are not liable if you are in no way negligent. That leaves two possibilities; they are either incompetent or rudely biased against what they see as something less than a "real bicycle". Since I've had no problem with their service in the past, I'm guessing it must be their bias. I didn't know that there were bicycle-nazi's in town, but now I do. Keep in mind that this is a shop that I have done exclusive if not frequent business with since the 1980's. I purchased my road bike from them many years ago and to date they have done all the service on my bicycles. Worst customer support, empathy, and biased policies I have experienced in a business that is supposed to support people in their hobby of bicycling. They will never get another dime of my money and I will go out of my way to send people to other shops in the area such as James Bro.s Bikes who had no problem whatsoever helping me tune my bike up. They were very friendly, professional, and said they love E-bikes and were more than happy to work on them. Funny, I didn't even know that there was another shop in town, until I was treated so poorly. I guess I should thank them for forcing me to find a real bike shop that actually cares about customer support. Maybe that is worth one star.

[This is written from the perspective of someone who's not a current bike rider but may be looking…read moreto change that!] James Bros. has a lot of bicycles for sale, a lot of Specialized ones and other brands too. The bikes start around $400 and they go up up up from there. Besides bikes, they've got an assortment of accessories and gear. Check out the Jame Bros. Facebook page for info about sales and such. The staff were polite and happy to answer all sorts of questions and didn't hound or hassle you as you browsed. Perusing the website, there's info about local rides, bike rentals, and service options. There is a public restroom! Always a plus. It's in the back, to the left. Tidy too. Parking isn't a problem in this small shopping center. Look for James Bros. to the right of Kinnucan's.

I love the bike I rented from here. The staff was really knowledgeable and helped me load it on my…read morejeep. They also recommended bike trails for me.

I first purchased a Trek Bicycle 35 years ago after reading an article and rankings by the world's…read moretop monthly publication on all things that are useful for the average person. This highly informative and regarded magazine reports the Number One Hybrid Bicycle was the Trek 720 hybrid bicycle. Trek Bicycle Auburn has provided all my bicycle accessories, gear and repairs on this 35 year old Trek 720 bicycle to this day. Highly recommended for anyone looking for bicycle related services and still drive 47 miles to get the best possible experience offered to me today.

I have been going to this bike shop since I moved here almost 2 years ago and while I have left…read moregreat reviews before, I need to praise them again!! This morning I set out for a bike ride and my tire blew! Got home and found my tire was toast! I tried to change it out myself to no avail so I drove to Trek Bicycle Auburn. They weren't going to open til noon (they were having a demo day) but welcomed me in (about 10:30) , not only did they have tires in stock, they had my bike done in a few hours. What started out as an awful day turned out to be an awesome day!!! Ben and Jen, you have no idea how much I appreciate your consistent top notch customer service! So glad I found them!

Got sent here by my friend who comes a lot. Came with a fairly difficult repair which I could 100%…read morenot do at home. Got there around 3:30 and they had me out and running within an hour. I assumed I was gonna have to leave it for multiple days but they were awesome. I didn't catch the guy's name who helped me but he was the younger of the three in there.

Very friendly and helpful! I went in for a couple tune ups on some older bikes, and these guys were…read moregreat answering my questions and helping me get what I needed.