Always a good place to get my car serviced. The routine 6,000 mile oil change and tire Rotation. And if you keep up with my Yelps you will know that I gotten a oil change July, Aug and now Sept. 18,000 miles in 3 months. The more I say I will slow down on the miles. I seem to get more. It is OK. So, now I'm walking the dealer lot to see what cars or suv's will be auditioning for my new 2026 vehicle I'll be getting. Bowling and me like traveling and if it is 19 hrs or less. I am driving. Mar 2026, I'm thinking to drive to my Reno tournament (approximately 40 hrs drive). It's a thought only right now. B.W. Kia service dept has yet to do me wrong. I'm never sitting past an hour. Nor have I had to complain when they've done any work on my car. Kelly is the friendliest service representative ever. She keeps me updated to how far along the tech is. And even letting me know my car is being washed. But listen up. This Kia has one of the best snacks. You can actually make it a healthy meal if you here to long. All the water you need/ want/ desire to keep hydrated. Thanks Bridgewater Kia read more

I've called Bridgewater Kia about 7 or 8 times today, because I'm seeking a new car loan and I don't remember the terms of my extended coverage or GAAP coverage. I was told I needed to speak to the finance department. Fine. Calls to voice mail. Receptionist forwarding me to that phone. Left messages. No reply. It takes a lot to get me to do something like this, but Bridgewater Kia managed to push me over the edge. Do not buy a car here. After the sale, you may never get to speak to anyone anymore. read more

Reasons to stay away from this dealership: PREDATORY FEES, BAIT AND SWITCH TACTICS, HORRENDOUS CUSTOMER SERVICE, EXCESSIVE DOCUMENTATION FEE, EXCESSIVE FEES IN GENERAL. On January 2, 2026, I arrived around 5pm to look at a 2024 Toyota Camry SE with about 1860 miles. I was helped by a sales associate, Edwin Negrin. Edwin is an interesting character, he focused this sale by pushing many fees such as, window etch fee, lo-jack type of device (sorry, I forgot the name of the device), doc fee (which I understand, every dealer does this). Some breakdown - the lojack-type device was around 1500$ which Edwin said could not be taken off and when why it can't be taken off, he had no response other than saying he's only a sales guy and not a mechanic. He couldn't explain the window etch fee (300$). The doc fee (800$). I told Edwin the price that I liked to pay and he inquired about financing or cash, I told him I can do either depending on the deal that they give us but I want to make sure that there are no pre-payment penalty that I can pay the car off the next day. He said, all the finance companies that the dealership does business with does not have pre-payment penalties. When I asked about why these fees aren't listed on the price online, he showed us the listing of the car on their website and scrolled down all the way to the bottom which had the disclaimer portion. Extremely predatory behavior; using an umbrella statement to do this. I told Edwin that I am refusing to pay for the lo-jack alternative device; many dealers attempt to do this. I then asked to speak with a sales manager. In comes another interesting individual by the name of "Vinny Ferraro" which Vinny refused to tell me his name initially and never told me his last name (found out from Edwin). Vinny now introduces another fee called the PRE-INSPECTION DELIVERY FEE in the amount of 895$ which Edwin never told us about. This individual was extremely obnoxious and berating to me and another individual who accompanied me to this dealership. He would not let me or my friend talk and when asked about the fees, he would divert our questions with more questions and polarizing statements. He talked over us every step of the way in the conversation. When he left, Edwin would not give his name initially but did at the end. Vinny during the time when he was "talking" to us, offered the vehicle at X price which after a long back and forth, I agreed upon if I would finance the car. So then we agreed upon a price with Edwin after much back and forth and getting ready to start the financing process after filling out their other forms on our phones. Along this whole process, Edwin wanted us to go online and give him a five-star review which is ridiculous to ask of your customer who isn't even a customer yet). So, now comes in a new issue with the pre-payment penalty, Danny - another sales manager stated that there is a pre-payment penalty for the first 6 months. For me, it made no sense to finance and pay more in interest then the discount they were giving me for financing even for a lower price. My person that I was with, and I were led done the wrong path regarding the financing and lied to by Edwin the sales person. Ignorance of the rules that your own company or other companies that you use to finance is NOT AN EXCUSE. Edwin was so pushy, he kept on wanting me to give himself a 5-star review on google right there and then and kept persisting through the end. Edwin is not an honorable person as he lied to us, he kept complaining through the process that he is only making 66$ off this deal. Vinny is also not an honorable person; he displayed narcissistic type of behavior as he did not want to listen during the conversation, he cut me off when I was asking about the fees and other questions and he also cut off the individual that I was with. He (Vinny) just wanted to hear himself talk and was extremely aggressive. Full disclosure - in the end, I did end up buying it because I didn't want to go through this again. I ADVISE YOU TO STAY AWAY. DO NOT GO TO THIS DEALERSHIP AT ALL read more

This place gives BAD car dealers a bad name. Every cheap ruse you can imagine is par for the course here -- untrained and unhelpful staff, predatory pricing, bait-and-switch tactics, intentionally long delays, blatant lies, you name it. Everything you need to know about a car is easily available online, but these creeps act as if they can fool you, and the day after you walk out they'll call you, apologize and beg you to come back in as if nothing happened. There are two other Kia dealerships nearby that listen to you, respect you and your time, and beat their prices hands down. No need to have to put up with these clowns. read more

I have bought many new cars over the years - usually every 3 or 4 years I will do so. This was what I planned on doing tonight. Visited this dealer this evening with my daughter & was amazed as no one offered any help. We walked around the lot - passed at least 2 or 3 salespersons while outside - & was never offered any assistance. We then entered the showroom - walked around & still offered no help . We didn't even get a Hello - (Funny Walmart & Home Depot do this to everyone. As we exited the building - there was an older salesperson w gray hair on one side of the door & on the opposite side of the door was a female salesperson - neither one could take a second to ask if we needed help. If this is how they treat someone looking to buy - I can imagine how rude they must be after a purchase is made. I'll just take my business elsewhere. read more

Bad car dealer be warned will try to charge you thousand in fees and bully you staff followed me out even tried to fight me after calling them out about their bs fees. If I could leave negative stats I would read more

Bridgewater Kia - Staff followed me and even try to fight me. - Auto Repair Near Me - Bridgewater, New Jersey

I have been going here for the last 4 years since buying my car here! The service I got the other day was god awful! I decided to wait for the first time while my car got a simple oil change and tire rotation, a service that should be 45 minutes I waited there almost 2 and a half hours!!! I have a mechanic in my family and was told that waiting that long is ridiculous which I agree. I was told that I needed spark plugs ($400) I personally just replaced them, so that proves they didn't even check them, along with them trying to get me to pay 1300 dollars for other services I did NOT need! While sitting there for 2 and a half hours I see people come and go. People who even came after me! I then got up and went to the desk and said I need my car back I've been here for 2 and a half hours. They proceeded to tell me that my car was not ready and they didn't have my keys yet... meanwhile my car was right outside, and the keys were on the desk. So I will not be returning to bridgewater Kia location. read more

I purchased my 2025 Kia K5 GT-Line from Nick at Kia Bridgewater. The purchasing process was smooth, and the vehicle performed well during the test drive and immediately after purchase. However, within less than 3,000 miles, I needed to bring in the vehicle due to a problematic Kia Access update that caused all remote commands to fail. After that visit, I was not informed that I would need to reconfigure all vehicle profiles and re-pair all connected devices; I chose to overlook this since it is a reprogramming issue that can be addressed later. Today, 4/22/25, I had another service visit that was particularly frustrating and unprofessional. After owning the vehicle for approximately one and a half months, I noticed a high-pitched air/whistling sound coming from near the driver's side door at speeds of 45 mph or higher. This noise is audible to myself and other passengers, including my children, my 90-year-old father-in-law, and my wife. It diminishes the overall comfort and enjoyment of the vehicle. I would not have initiated service for this issue if it were not significantly disruptive, especially since my wife's 2022 Telluride Nightfall Edition does not exhibit this problem. Service staff examined the vehicle and asked me to wait about an hour. Upon returning, I was informed that there was no issue--everything appeared to be sealed and in order, and no noise was detected. I was firm in stating the noise was quite noticeable regularly and specifically during quiet moments without music or conversation, and it causes headaches during longer drives. The service manager, Bob, insisted there was no noise and took a test drive; during this, the vehicle was traveling at 50-55 mph on the highway, and despite my hearing the whistling clearly from the passenger seat, he claimed not to hear anything. This lack of acknowledgment of a consistent, noticeable noise was disappointing, especially given that multiple passengers of varying ages also perceive it. I also discussed the issue with the sales staff who sold the vehicle, but I received little acknowledgment or assistance. I advise prospective buyers to be cautious when purchasing vehicles here, as they may encounter new cars with noises or minor defects that the dealership will either overlook or deny as issues. *Note* It may be related to manufacturing or defect as it seems to happen on K5 and other model vehicles a simple google result will display others having similar if not exact same issues. https://www.facebook.com/groups/KIAK5/posts/1124751542033140/ - Last year model but same noise. https://www.k5owners.com/threads/2024-k5-window-whistling-sound.3292/ - Same issue other contributor said his is fine and they are not all like this. https://www.reddit.com/r/KiaK5/comments/o7lafp/drivers_door_wind_noise_65mph_anyone_have_this/?rdt=47518 - Multiple people stating the same with their K5 or even Optima read more

Leasing was very expensive and now I'm being hounded by texts, phone calls, letters and e-mails as my lease comes to a close! I probably will not use them again. read more

Shady business practices. Thought they would be different with the positive reviews on other platforms but nope. Advertised deal online only to jack up the "market price" adjustment which was only a thing a few years ago. No other dealer pretends that the price these days is above MSRP for a mass vehicle so check any other Kia in your area first before going here. Completely wasted my morning driving back and forth. Beware and make sure to price shop so you don't believe their fake pricing scheme. read more

Trust me on this stay away of this place. Very deceptive practices when purchasing a vehicle. They will they will add thousands of dollars onto the price and tell you it's normal. I was shopping around before this and trust me. It's not normal. It's just a deceptive practice in my opinion. read more

AVOID this dealership at ALL costs. They notoriously use predatory practices (false advertising, $8-10K mark up on "mandatory fees" that aren't real anywhere else or optional, high interest rates for near perfect credit, and prey on folks in desperate situations). Recently visited as part of an ongoing quality assurance investigation based on customer complaints. Bridgewater Kia failed in every aspect: ethics, transparency, cost to value ratio, and alignment with brand (Kia Motors) mission. AVOID at ALL costs. read more

This dealership is absolutely amazing they give out crazy deals way better than other dealerships.... Hooked me up on an insane price for my new car. Go there, they'll take care of you, you won't regret it. read more

Very disappointed on Bridgewater Kia's service center. Charged me $199 for a diagnostic fee and their diagnosis wasn't even close to being correct. Probably the worst service center I have even been to. Asked them to fix a recall and they never did. I would try and find another facility at all cost. Only thing they did correctly was wash the vehicle. read more

Hunter provided great service. No one really likes buying a car, but he made my experiences so fun and easy. I will only buy from Bridgewater Kia because of him. Before coming here I went to global in north Plainfield and I was completely ignored. Bridgewater kia made me feel like I was part of a family!! read more

Found a used car online that I liked. Read the description and set up a test drive. Car didn't have any of the features listed on the website. Was handed a spec sheet that was different. Thousands of bogus fees added although to their credit they were willing to knock some off but still to start out with those fees in there was a joke. I walked away. read more

My Kia broke down near Bridgewater Kia and had it towed to the service department. I was so glad that it was near Bridgewater Kia because I purchased the car from there and they treated me so well when I bought the car, I felt that the service department would be the same. I was correct, and they found the car engine had seized. They didn't stop from there and went above and beyond by calling the manufacturer which intern decided to replace an install a brand new engine for free. Thank you, Bridgewater Kia for going above and beyond. read more

PREDATORY PRICING BUYER BEWARE. Just as others have written, they will advertise one price, and then tell you it is normal to add on almost $8,000 in fees (yes you read that correctly!). They quickly removed the paperwork which detailed the breakdown of the fees after I declined the car. Complete waste of time. Give your money to an honest dealership. No idea how a place like this can be in business in 2025. read more

Went in on a friday around 4, didnt leave untill after 9. All that time for a used car we were paying cash for. But they were determined that we take car home that night, sign some BS contract that if we dont return next day with certified bank check they will charge us like $380 a month. So they said they needed to run credit which we didnt want them to do since we are buying cash. Again with a BS story that its procedure and its a "SOFT" pull. Long story short 3-4 weeks later now, i have recieved my 5th bank denial for the car and it is ruining my perfect credit. They are slick scumbags. Wait till i go there and confront them. Probably the short, fat, bald, juiceball, manager, with his t-shirt sleeves all rolled up, will try and be a hero and probably threaten me. Big Mistake BRO if your reading this. DO NOT GO THERE FOR ANYTHING!!!!! read more

First time here! They told me 1.5 hours, and were spot on. You can see the tech work on your vehicle. Bonus points, I'm a plus size woman (very very plus size) so usually going to new places is annoying bc the chairs sometimes suck. These chairs are plus size friendly and comfy! I know most ppl don't think about that but I do! read more

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2.5 stars hahaha this place is worst,ZERO stars! Read my reviews I'm fair reviewer. Service department is horrible! Hey buddy put your sandwich down I been here 2 hours and 15 minutes for a simple oil change and tire rotation, when I walk in office then you tell me my car is ready! Then I start car and it smoking and you tell me it's because we washed your car??? Oh ok so wash water is different from rain water cause the car don't smoke after rain! Ok tough guy don't like that so he gets sarcastic cause his chicken parm sandwich getting cold,,hahahaha there are also tough guys in somerset county buddy so take your attitude back to Staten Island cause you just met Nicky Newark,,step off before it gets real ugly!!!! Wait it gets better oil stains all over my driveway, yup you guessed it drain oil plug not tightened. So I gotta tighten drain plug, check oil filter and wipe it down! PLUS tack on 3% fee for using credit card!! Mcdonalds don't even charge for credit cars!!! I hope someone responds to this I would love to speak to supervisor and tell him I want my $160 back! Cause I had to finish you job!!! Stay away from this place take my word 2.5 stars is a joke,,place is horrible!!!! read more

They will say anything to get you in the door and then bait and switch. Lying about the vehicle being available and then it somehow sells and is off the lot in less than a half hour. They are the typical scum dealership that give car dealers a bad name. read more

Karen Mateo was a good salesperson. She made the car buying process so much easier. If you go to Bridgewater Kia i recommend you go to Karen Mateo. read more

Sold me a certified pre owned vehicle that they never inspected before selling to me. Car only had 11,000 miles. Luckily, for me the issues happened before the 90 day window. They never changed the oil or any basic service. They did rectify the situation but they need to get better organized. read more

I have been going to Bridgewater KIA for years. Their service department is excellent. The service manager, Bob, is so knowledgeable and helpful. The service desk personal are knowledgeable and friendly, especially Taylor. I would not buy a car anywhere else, nor would I have mine serviced anywhere else. Karen W. read more

They are absolu terrible to say the least. I really needed a cae and I had a contract on a K6 which was used and certified and still over the MSRP. Once I a, ready to sign there were over $2000 in additional charges and I walked out. What BS and what a POS move especially after I was will to pay the high Price. I actually rented a car and then bought a 2020 Honda accord from Joyce Honda and what a nice car way better than the Kia and the people were very nice and most of all HONEST unlike this deale. read more

This KIA dealership and their staff are in simple terms, garbage. I placed an inquiry online to possibly buy online and got an amazing out the door price ($48k+) for a 2024 Kia carnival SX. Then Nichole calls me the next day and says oh we won't honor that price, It's actually $3000 more, We mark those cars up. I ask to speak to the manager and ended up speaking to Vinny, who is your typical sleazeball salesman/manager, he wasted my time to brag about his dealership and how his dealership is the greatest in the region and would not honor the price online. I don't care about what you're advertising your dealership as. Be a company of your word and honor the price available to online shoppers and sell the car. I ended up going to a different state and buying my car and I saved $6000. I have a LOT of family in NJ and will 100% tell them to avoid this place at all costs. read more

We came in to look at a CPO Telluride. This was our 4th dealership we went to. Our salesman Nicolas Colella was amazing. So patient, friendly, informative and not pushy or aggressive at all. Dealership atmosphere was so nice and friendly. Alot of nice vehicles to chose from. Nicolas made the whole process of buying a vehicle simple & easy. I would highly recommend coming in and asking for him! read more

Stay away from this dealership almost $4000 is dealer fees on a 10 year old car. Charged for all reconditioning then wanted above Kelly blue book. Then they talked to us like we were stupid when saying it was not worth that. Never going there again! read more

I had a terrible experience with this dealer, stay away, until they change their ways on how they treat people. I made an offer for a used car that was within 96% of their already inflated asking price and this is how they responded. read from bottom to top. Ashley.James@sales.bridgewaterkia.com What a sarcastic response Ashely. You really do not know how to treat people properly. I hope your dealer's Karma comes back to haunt Bridgewater Kia. There are plenty of other cars out there with sellers who are not as stuck up and disrespectful as all of you appear to be. I responded to your car ad online and made a very good cash offer, when no one else has made a better offer or at all, yet you treat me, for no reason like dirt. I am certain you will not sell this car for more. Shame on you and the horrible culture at Bridgewater Kia. I shall delight and posting a review in due course for all to see. Your attitude is a reason why car dealers still generally have a rotten reputation. Paul Drake -----Original Message----- From: "Ashley James" Ashley.James@sales.bridgewaterkia.com Sent: Thursday, February 10, 2022 11:09am To: "Paul Drake" Subject: Re: Offer The right buyer will come along, Have a lovely day.  On Tuesday, February 8, 2022 at 2:32 PM, Paul Drake wrote: Very arrogant response from your dealer. "Will Pass" is the same as saying, get lost.It's this sort of disrespectful belated communication is why the public continues to have distain for sales and management in your industry.Not even a counter, wow. It's not like your selling the crown jewels.I am certain you have not had any offers as good as mine and yet, you are holding out for something better on a depreciating asset to your balance sheet.Paul Drake On Feb 8, 2022 at 10:15 AM, Jimmy Kirchner wrote:Hi Paul Thank you for the offer. The dealer said they will pass on it. Appreciate the inquiry. Jim Kirchner read more

Bridgewater Kia, Findern Ave. I just purchased a 2025 Seltos, Aladdin was my sales person and he was great. He was very patient and easy to talk to. He answered all my questions, even those I should have thought of. He even helped me return my renal car. The Kia is a great vehicle and Aladdin it's you sales person @Bridgewater Kia. 7/23/2024 read more

Avoid this dealership. I agree with one of the other commentators. Scumbag dealership that gives car dealers a bad name. We had called about ordering a Kia Carnival and were told that you have to buy what is on the lot. We found out that was a complete lie but figured maybe we just got one bad apple so decided to visit to place an order. This time we asked to place an order and Michael informed us there would be an $8000 charge above list because the vehicle is in high demand. We had just gotten a quote at another dealer for the MSRP without bullshit charges and probably could have negotiated a discount but weren't ready to buy at the time. We immediately walked out of the dealership. If they are this dishonest in sales, I can't imagine how they screw their customers in service. read more

Just a standard Jersey car dealership that adds fees and hides the truth. I had a client go in to look and possibly buy a Kia Telluride. When they said they wanted it but wanted to pay cash the price ballooned $1500. So you only get the internet price if you finance though them with a very high rate. I would not be surprised if they had add on fees on top of that. but we did not find out as we walked out immediatelydiately. read more

I only write reviews when I've had a really bad experience...cuz who has the time? (Apologies to the good places out there.) Bridgewater Kia inspired me again. TLDR: I'd avoid this place -- rotten culture in an already rotten industry. Don't believe me? I'm seeing some other rough reviews populating the sidebar as I write this. Backstory... My wife and I were looking into buying a Kia Telluride. (For what it's worth, we are no longer looking. With demand high, supply low and prices through the roof, it's definitely not worth it at this moment. People are paying upward of 10k above sticker. Not us.) I spoke with Chris Koptyra, who, per his email signature, is the manager there. He told me the price over the phone, which was not unreasonable for the market -- he was just one of many I'd already called. When I asked if there were any dealer fees, he said, "nothing big." He then remarked how his dealership doesn't do mark-ups, and how he can't understand why others do that. I then asked for everything in writing, based on his assurance it wouldn't be much higher. When he sent it, he had tacked on $1600! A $600 dollar document fee (NY is limited to $75 but dealers in NJ can do what they want), and a $1000 LOJACK fee. We hadn't asked for LOJACK. He wrote, "let me know if you have any questions." So I wrote back: "Can you send me a breakdown of the fees and remove LOJACK?" I never heard back. Presumably he felt he could get some other sucker, given the demand. I followed up a couple of times by phone and email. Nothing. I called the dealership and they said he was at his desk, but he didn't pick up when they transferred. I then decided to simply call another agent. I got RJ. I didn't mention my dealings with Chris, but assumed it might get to him if he's the manager. RJ gave me a slightly different price. When I asked for it in writing, I added: "we don't want LOJACK." He said, "we never put LOJACK on vehicles unless asked." He called back 5 minutes later and said, "my manager just told me that we have to put LOJACK on this vehicle because it's in high demand and that's how we can make money." For real? Yeah, for real -- he said that. I'm paraphrasing a bit perhaps...but that was the unquestionable clear gist of what was stated. I then never heard back from him. A word about car dealerships (for the sake of venting perhaps): I made a lot of calls to a lot of places, about several different vehicles, new and used. The broad array of ways these folks advertise and then sneak in arbitrary costs is mind-boggling and disturbing. There's definitely a bad culture in this industry, which, of course, it's already notorious for. I just hadn't lived it yet! The lack of transparency in pricing in this industry as a whole is pretty disturbing. I can only assume it's systemic, as opposed to bad apples. Presumably the tricks of the trade have been proven to extract more money from customers (bait and switch), and are probably taught by managers who feel intense pressure from corporate, and that pressure is pushed on down the line. But it's sooooo inefficient and frustrating -- not to mention borderline straight up dishonest -- from a customer standpoint. Back to Bridgewater... Despite all that, the worst treatment in one of the worst industries unquestionably came from Bridgewater Kia, which didn't have the decency to even call back (2 times!) after already wasting my time with sneaky advertising, misrepresentations and a lack of follow-up. The vehicle may be hot, and Chris and his crew may be able to milk some suckers to bring home more bacon, but not treating customers with a basic level of courtesy -- injuring one's own reputation and one's own business -- also makes them suckers, at least in my book. Again, I'd avoid this place. read more

I went to Bridgewater KIA (previously Kemper KIA), to purchase a 2023 Sportage, because I've been using them to service my Soul since 2016. Their service department is run by Bob Dempsey (previously Kemper KIA) who picks the best mechanics. We all spend a couple of hours buying a car but the rest of the time we spend in the service department. I traded in two cars for a good price, with a NON-PUSHY Salesperson and got a car that is a dream. I'm a firm believer in giving credit where credit is due. Check out the other guys and by all means check out Bridgewater KIA. read more

waited for months for a kia forte to come in it finally did and I was then told that the Costco auto prog was no longer being accepted and on top of that there was a price adjustment of an additional $3900.00!!! went to Toyota instead. I have bought two cars from kia in the past but I'm done with them now. read more

Sad how they take your information over their website, run your credit and never call you lol sad place and horrible customer service. Get that 93k Mercedes benz off your lot smh you don't know what y'all doing with that. Stick to the Kia's people but looking at the rest of the comments y'all can't do that either. Disrespectful to the game of sales. read more

Went to look at a used car and did a test drive with salesman Kyle. Kyle was friendly, patient, and not pushy at all. He knew the car inside and out, and was a pleasure even just to talk with. I'll keep Bridgewater Kia in mind in the future just because of how great he was to deal with. read more

"The dealership that time forgot" If purchasing a car from Oklahoma in the 1950s is your thing,this is your place! Absolute joke. This place looks more like a hunting lodge than a car dealership. Terrible customer service - did not have the cars ready or prepped, did not have cars we came there for. -I can't even give their customer service a bad score cause the person who we spoke to left before we got there. read more

Nick Colella was very friendly and helpful. Great hospitality! Thank you Nick for making this purchase smooth. I never had a wonderful dealer experience like this one. Ever! read more