My mother in law was sent here for rehab & It was very disappointing to see how dirty, smelly &…read moredisorganized this place is. The third floor had rooms with 3 or 2 patients per room & obviously not enough staff to take care of everyone. Most of the nurses & aids were courteous & helpful whenever they were approached. Others would turn the other way & ignore you. It was heartbreaking to see some of the residents in such poor conditions.

After reading the reviews from 2021 and 2022 I was afraid to send my brother to the Grove. However…read morewhen I went to see for myself, I was pleasantly surprised. I noticed the staff and the treatment of the patients. I did not see any dirt or disorganization. I dropped by at various times and call in the middle of the night. They call me for medical consent or consultations and even assist him with calling me whenever he asks. The staff treats my brother and myself with dignity and respect.

The nurses and CNA's are helpful. the social workers are also kind and helpful. The problem is…read moremanagement, Patty in particular! She has a horrible attitude problem and speaks very nasty to the families. I told her she had a bad attitude and instead of apologizing she denied it and got even more short with me. In the process now of moving my mother out of there.

Working with the Social Worker Heather made care coordination so seamless. She is friendly,…read moreapproachable and knowledgeable. Highly recommend this facility for excellent communication.

Highly recommend Wisdom Eldercare for anyone seeking extra support for their loved one. Gina was…read morequick to respond to my outreach, sensitive to our family's needs, and extremely informative. She offers a great network of experienced caregivers and her service is very communicative and reliable.

Wisdom Eldercare provided caretaker services to my wife and myself. for a period of three plus…read moremonths at the end of my wife's battle with Lewy Body Dementia. At the end of this period my wife had became consumed by fear and anxiety, becoming combative and defiant in many ways. Kaneisha (along with Khamari and others) were timely, and so patient and generous in their dealings with my wife Ingrid during this challenging time. Their kindness was so valuable at a most difficult time. The CEO, Gina, was very professional, responsive and compassionate during the whole process - from her initial visit to us at a rehab center to the kind and caring words after my wife had passed away. Their overall service was excellent. I would not hesitate to recommend them.

I reinjured my knee while running on the prairie path, and my doctor ordered physical therapy,…read morewhich I reluctantly agreed to do. Happy to report the sessions vastly exceeded my expectations. Lauren G is super knowledgeable and deployed some excellent treatment including "needling" which was truly effective. She also is very respectful of time and makes sure you get a lot out of each session. Considering how low my expectations were going in, I was really impressed with the professionalism there.

We've been to nearly every PT center around Elmhurst for various injuries and our best experience…read morewas by far at NovaCare. Our son is an athlete and tore his ACL during a rough soccer tackle. After reconstruction, he went to see Mickey and the Mikes 2 or 3 times a week. They were kind and fun and didn't let him cheat. They did the right amount of pushing. They were encouraging and rebuilt him mentally as well as physically. It has been less than a year since reconstruction and our guy earned a HUGE personal record by running a 4:46 mile. I STRONGLY believe this was in large part due to the perfect trifecta of a top-notch surgeon, the best PT, and Coach Kern. I honestly worried we would never see him compete again, but to witness him come back even stronger is surreal. THANK YOU.

The hospital, Northwestern, called IMC Illinois Medi-Car without my knowledge, and it turned out…read morethat their service is not covered by Medicare. They sent the bill to none existing address and reported me to a collection agency soon after. I spent hours on the phone with them to fix my current address, and I was told that they will remove me from collection. I paid the bill, but they never bothered to remove me! What a mess! Stay away from this company!

I wish I could give negative stars because of how awful this company is. I was literally forced to…read moreuse this service by North Shore Skokie Hospital after I had surgery for a broken ankle. I waited almost 6 HOURS for the ride to show up. The van was filthy and the driver was incredibly unprofessional and didn't even help me get up 5 stairs at my home - I had to text someone to help me. He just left me there. DO NOT EVER use this company - it is a scam and being treated so horribly is not worth the insane amount of money they change for the ride, which I was told would be $30 and it ended up being $100, so I was lied to.

The longer my loved one is here the worse it Gets. I feel the staffing could be More attentive to…read morethe Residents in need, this would avoid any complaints. cameras should be an Option in each room for both management and family members to view. The schedules need to be more consistant and customer service is most important. Don't expect a call back anytime soon unless it has something to do with new residency.

This is for Bridgeway independent living. The good…read more.. Caring staff Beautiful campus Nice apartments Nice dining My parents said that moving the was the best thing they could have done. The bad... You must have an attorney review the contract before you commit the large deposit. For my parents, there I was no way to get the deposit returned until their exact unit was re rented. This did not happen until about 5 years after they vacated their apartment, and three years after my mother passed. There was a lot of follow up needed to help make sure this occurred . For whatever reason, Bridgeway could not rent the unit. They had over 20 vacant apartments for years. They also requested that we pay for apartment improvements out of the deposit, which we did, even though they held those funds with no interest paid for 17 years. This was a very sour ending for what could have been a excellent experience.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

Without hesitation-- would I recommend this Elmhurst Atletico! 111 w Third st. I have been treated…read morehere for about 3 years on separate occasions as I have multiple chronic issues. Hip replacement, neck and spine issues, knee replacement. I return here because of the professional, knowledgeable and competent staff. ANYONE -who has had to recover from an injury, surgery or chronic ailments knows how vulnerable you can feel in rehab. Which is why it is so important to feel welcomed, safe, and respected. The front desk staff greets me every time with a friendly smile! Thank you Rachel and Justin Kate Jesse and Jessica ! They provide Excellent customer service! These guys are really nice, hard working and completely organized! I get text messages a day ahead of my appointments, and ( for those of us who have not been cleared to drive) the girls set up the taxi appointments for me, to and from Atletico! One less think to worry about as I heal. ‍ The Physical therapists give a complete assessment on your first visit-to set up goals and a treatment plan. Bria is a thoughtful,friendly and an extremely skilled PT. She took her time with me, to answer my questions evaluate where I hurt. She was patient and understood my pain .. as a team they gauge my progress each step of the way to give me the best possible outcome. I have had the pleasure of working with Jessika- so friendly and super smart! Exercises are explained thoroughly-and adjustments are made to challenge me when needed, and taper when I need to slow down. The team here... at Elmhurst ...all work well together but also with every age group...., the very young, teen AND college kids, middle-ish (like me) to the brave but sometimes fragile senior patients. Thank you to my rehabilitation team/Family. I appreciate you all...Lora P.

I had my first major surgery July 11. When my doctor told me I could start physical therapy I…read morechose Atheletico in Elmhurst. I just finished my 5th PT appointment of my 6-8 weeks and I am so HAPPY I choose Athletico. Many of of therapists have their masters and have managed other Athleticos in Chicago. Everyone has been courteous, understanding and professional. I am very impressed.

Positives: The facility is nice and peaceful, depending on what other families are there…read more Nursing/PCN staff was mostly compassionate and kind. My mother-in-law was brought in on Mother's Day. We were originally told she was only approved for 14 days of hospice, no mention on what would happen if it took longer than 14 days. It took a week to hear from social worker regarding her situation because social worker was out of town. no on-site chaplain, but one was available upon request. Social worker promised support with FMLA and a note for work, never received either. My husband was promised bereavement/mental health support, but only after she passed. it's been over a week and nothing. We have to track down the social worker to do her job. The last week of her stay, several loud families were visiting patients in the hospice house, with no enforcement of rules, rowdy guests, or inappropriate behaviors after we were told the teenagers in our party need to be on good behavior. The last few days of her stay, visitors, nurses and staff were talking loudly outside of her room about their personal lives. Completely inappropriate. Have had to ask staff several times for pain meds for MIL, she would be moaning and saying "ow" - nobody would check on her. Would tell staff at desk to get her more meds, they said I had to tell the nurse in a closed-door office. Why is it so hard to identify who is actually providing care? We were told by staff to plan funeral arrangements and they would contact our provider. After she passed, we were told she was a coroner's case and had to go to the Cook County Medical Examiner. We were NOT told this and have no record of this conversation or procedures (but a handout with funeral homes/crematoriums). Staff insisted they told us she was a coroner's case. We have no record. She passed on Memorial Day, the nurse on-site was unprepared for this and kept us at the hospice after she passed to talk to coroner. Did not release us, PCN staff told me it was okay to clean out her fridge and go home. We did not know we would have to talk to the cops, nobody told us that anyone who is seen for a fall and passes within 1 year has to go to the ME. No clue what to expect. More trauma after a traumatic day. We have now had to contact the funeral home on our own and hope they transport my MIL from Cook County to their facility without incident. This has been botched from the get-go. No continuity in training, communication, or actual support for families. The social worker here does not care about the families at all.

My loved one was sent here and they're wonderful. Staff is so kind and never once had to bother…read morethem for any care. Always on it. highly recommended.