The 5 star reviews are over 4 years old. Ask around if you…read moretake a tour- and not just those that can get around on their own to common areas. I have a friend staying here for rehab. They are older, spent time in the hospital and are now here. They cannot get around themselves and we have tried to be there to help as much as possible, taking them into the general area for meals, getting them dressed. The rehab is going well but the other care has a lot to be desired. I've recently has surgery on my shoulder so I cannot help move or push a wheelchair. If I ask for help, no one has time. I stepped out for lunch hoping that that would prompt someone to take the opportunity to get them in a wheelchair and go into lunch. Nope- food tray to the room. This poor person will not be out of the bed today because no one has time and i physically can't do it. Do better... being under staffed is a country wide problem, but lack of care is not excusable. I'm hoping my friend gets home soon!

I had a total knee replacement and needed to go to a rehab facility. I decided to go to Park…read morePlace and couldn't be happier. Everyone was exceptional and I had the best care ever. The nurses/CNA were very helpful and never made me feel like I was bothering them. The therapist were great and they pushed me but not to the point of horrible pain. I would highly recommend this establishment.

I moved my father into this facility today. I've been responsible for his care for four years, and…read morewe've had a lot of hospital stays, rehab centers, assisted living, in-home care, on and on and on. If you're in the same situation, you'll relate. I checked my dad in there straight from a post-hospital rehab center today. There are chunks of concrete falling off the retainer wall; there's a train line literally across the street; the furniture is chipped, warped and damaged. BUT...we're veterans at this kind of thing now and I can tell you that I have NEVER seen such friendly, supportive staff; never seen such welcoming, happy residents; never seen such a warm, caring, compassionate environment. Knowing my dad, in two weeks the complaints will start, but I have never seen him so HAPPY anywhere in all these years. It was heart warming and beautiful. I'd rather have good staff and nice people than fancy decor.

I have finally escaped this terrible place! That should be enough to turn you off but I could write…read morean essay on the violations of my Rights and poor health care. DO NOT SEND ANYONE TO THIS PLACE! Unless you want them to come out worse than when they arrived. Possibly losing limbs due to their assistant director of nursing.

The nurses and CNA's are helpful. the social workers are also kind and helpful. The problem is…read moremanagement, Patty in particular! She has a horrible attitude problem and speaks very nasty to the families. I told her she had a bad attitude and instead of apologizing she denied it and got even more short with me. In the process now of moving my mother out of there.

Working with the Social Worker Heather made care coordination so seamless. She is friendly,…read moreapproachable and knowledgeable. Highly recommend this facility for excellent communication.

My mother in law was sent here for rehab & It was very disappointing to see how dirty, smelly &…read moredisorganized this place is. The third floor had rooms with 3 or 2 patients per room & obviously not enough staff to take care of everyone. Most of the nurses & aids were courteous & helpful whenever they were approached. Others would turn the other way & ignore you. It was heartbreaking to see some of the residents in such poor conditions.

After reading the reviews from 2021 and 2022 I was afraid to send my brother to the Grove. However…read morewhen I went to see for myself, I was pleasantly surprised. I noticed the staff and the treatment of the patients. I did not see any dirt or disorganization. I dropped by at various times and call in the middle of the night. They call me for medical consent or consultations and even assist him with calling me whenever he asks. The staff treats my brother and myself with dignity and respect.

I have to update my review of Bella Terra. After my post about being unhappy with my family…read moremember's situation, a few people have reached out to me to rectify the issue. As soon as the right people were informed of the phone issue, it was resolved. Not only did they move my family member to a new room, they followed up with several phone calls to me. I appreciate the quick response. Thank you Bella Tera for fixing the problem. Thank you for also taking good care of my family member. Your therapies are helping him be more mobile than he has been in the past year or so. Thanks again for everything.

Don't bring your loved ones here. My mother came there from glen oaks hospital which is horrible…read moretoo and they didn't treat her with oxygen when needed didn't tell us she had a blood clot and her blood pressure was 170 over 80 when we asked to check it. The nurse responded oh the machine is broke I think. So we asked to transfer her to Alexian bros. They begged us to leave her they said she ok. So when she got to Alexian she was diagnosed with blood clot in lung now and put in ICU. Horrible place they don't bath unless you tell them. She was in the same clothes the next day. Just don't!

Poor care!!! My mom has been at this location for three months and the care quality is poor…read moreespecially during the first shift. They are not attentive to her bathroom needs and are rude towards her when she uses the call light for assistance expressing to her that she's limited to every 3 hours. This has caused my mom to risk falling by her attempting to go to the bathroom on her own even though the nurse that puts her at risk. Unacceptable care because of this. She shouldn't have to wait if she has to go number 2 nor have to wait on the toilet for assistance at times over a half hour.

The executive staff was the most unfriendly, even downright obnoxious. We tried to get help for…read moreour loved one already placed and the Director on down were cold as ice. They wouldn't budge treated us in an abrasive manner. Best to stay away from this place.

All the bad reviews are true. Please do not place your loved ones here, my grandpa was placed here…read morefor a short term he was hospice so we knew we wouldn't be here long and gave the place a chance despite the bad reviews, because of the location. Rounds were barely ever done, hours went by and nobody would come in to reposition or check his pain. We would constantly have to go out and ask, sometimes they couldn't find or see the orders for the medications that we knew were already acknowledged and approved by the hospice team. They weren't proactive about his constant fevers unless brought up by us. My grandfather was very fortune to have family by his side around the clock to advocate for him.But it's terrifying for any patient that can't communicate or advocate for themselves. We had about 3 good nurses, one aide in particular always had an attitude when being asked for help.

We had to place my dad in this facility for memory care/skilled nursing because it was one of the…read moreonly options that accepted Medicaid spend-down at the time. Unfortunately, our experience there was very difficult. The memory care unit is rundown and always had an unpleasant smell. My dad frequently expressed that he did not feel well cared for, and during visits, he often looked unwell and not like himself. The overall impression we had was that care was inconsistent. Food quality was also a concern. Meals often appeared the same day to day and were not very appealing. We also had concerns about his medications and felt there may have been periods where he was overly sedated, although we cannot confirm that. Communication was another major challenge. It was often difficult to reach staff by phone, and responses were inconsistent. When we began searching for a different facility, we did not receive any assistance, even after multiple requests for help finding Medicaid-accepting options, and ultimately had to do all of the research ourselves. That said, we understand how demanding caregiving work is and that staff are likely overworked. However, we feel strongly that elderly residents deserve consistent, compassionate, and attentive care. Once we were able to move my dad to another facility, we saw a significant and immediate improvement in his condition and overall well-being.

My father was only supposed to be at this facility for 100 days while I could find him a new…read moreresidence with a private room. They have done everything in their power to drag this on and keep him there to make money off of him disguised as "safety". I get told by staff, social workers, doctors, "one more day", "we sent the paperwork", "you will have it tomorrow". My father can leave but only if it's a place they approve and sign off on. Two months have gone by, no list, no signature, no phone calls. They are causing strain within two grieving families, sadness and confusion with my fathers grandchildren, ruining the holidays for his two families that had plans to visit him at his new residence. Causing him financial strain that he doesn't fully understand. They have lost all of his clothes, other residents are able to come in his space and take his things. This facility has made me lose all hope, what they are doing is beyond confusing, my emails and phone calls go nowhere. I don't know how some of the staff at this building sleep at night. Many times during this whole process I thought maybe I wasn't helping enough, I wasn't available enough, I was a bad daughter. I'm on my knees at Christmas with nothing left to give, nothing to show for my 3 months of work. Everything came down to a single doctors signature and he refused to sign. I cried all night, and I couldn't sleep thinking this was all my fault. This place has created the worst year of my families life that we can never get back. They are going to reply to this review with a response "we take this very seriously please call us at blah blah blah". NO! you call me cowards!!!

Neglect for my brother-in-law. Now responding to his daughters who are in charge of his care…read more They've been trying to get him out of there for 2 months and they've been non-responsive. They've purchased him several hundred dollars of new clothes that are missing. When he was admitted to the hospital for pneumonia he was wearing someone else's clothes and the place claims not to know where his things are.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

Horrible take ur self somewhere else! The wait is super…read morelong... I understand if they have patients but when they don't have anyone in the lobby how do have to wait for 45 minutes... But when the girls in the front talking for 30 minutes about house hunting with the people in the back I understand that's why they don't have time for the patients. Horrible

My mother was ill. I recently brought her to this immediate care. My mother and I were very happy…read morewith the service. We were able to get an appointment right away . The medical assistant as well as the physician assistant Anum Haq were top notch and very pleasant!