0 Star Review - Absolutely Disappointed and Betrayed…read more I wish I could write a positive review, but after my experience, I feel deeply compelled to share my story and warn others. I drove over 32 hours with my 2-year-old, believing I was going to receive the dental treatment I had dreamed of for years. I had heard such glowing testimonials on Instagram, and I trusted that I would receive not just good care, but a humane and ethical approach to something so important. Sadly, from the moment I completed my treatment on July 4th, everything went horribly wrong. I have not stopped crying ever since. My pain, both physical and emotional, has been overwhelming. Here's what went wrong: Lack of Personal Care and Communication Dr. Kenny was never the one performing the procedures on me. Instead, other staff members did the work while he would only come in occasionally to "check" the progress. I felt like I was a test subject, with him merely analyzing whether things "looked good" and giving vague comments like "Do it like this next time" or "You did it quickly this time." I paid for a professional service, not to be treated like an experiment. Aesthetic Problems The crowns are misaligned. The central teeth are not symmetrical, and the shapes of the crowns are noticeably different from side to side. The harmony of my smile is completely destroyed. Bite Issues My bite is completely off. I can only chew with two back teeth, and this has caused severe jaw pain, making me dependent on medication. False Promises and Rushed Procedures I was told Dr. Kenny would be my treating doctor, but this was not the case. I was rushed through the procedures and felt like I was bothering them, even though I made a significant effort to be there. Missing Crown and No Follow-up I paid for 10 crowns but only received 9. When I pointed this out, Dr. Kenny admitted to the mistake but offered no real solution--just a promise of a refund for the missing crown. However, he never followed through. I never received the money, nor did he respond to any of my attempts at communication. Disrespectful Attitude When I voiced my concerns about the gaps and misalignment, the response was, "It is what it is, I'm not going to change anything." That statement alone left me feeling disrespected and discarded. Poor Craftsmanship One of my teeth ended up being squared off, much smaller than the others, and looked completely disproportionate. It was as if no care or attention was given to how natural teeth should look. Today, instead of having the beautiful smile I had longed for, I am left with pain, frustration, and embarrassment. I feel like I've been taken advantage of, and now I'm forced to seek another professional to fix what was done, even though I can't afford it due to the debts I incurred for this treatment. If I don't receive a satisfactory resolution, I'll be forced to pursue legal action. This experience has been nothing short of a nightmare, and I wouldn't wish it on anyone. I am heartbroken that what was supposed to be a life-changing experience turned into an emotional and financial burden. I hope others carefully consider all options before trusting Dr. Kenny and this clinic with their care.

RUN FROM THIS MAN. This place should be called NEVER SMILE AGAIN dental because that's what he's…read moredone to me & many others. I hope this protects others from the nightmare I've experienced with this man's "care." Kenny Wilstead (I refuse to call him doctor) ruined my life. I have 13 root canals because of his work & didn't have that when I wen't to him. I had a crossbite that I communicated to him before & he told me he could fix that. Crossbites CAN'T be fixed with crowns it's against the standard of care. IT'S A JAW/BONE ISSUE. I asked for veneers, he convinced me of crowns & that he could fix my bite. He said it would last 20 years but clearly hasn't. Not once did he refer me for surgery or orthodontics, which I would have wanted to do & IS the only thing that can fix crossbites. When he did my teeth my lip blew up & his daughter called her dad in front of me saying "it was bad the worst she'd seen." He said "he would come when he wanted to" but I had a scheduled appointment..when he got there to "fix" my bite he was frustrated that he had to fix it. No one wants a frustrated dentist working on them. I was in pain after he did my work & told him. He called me in the middle of the night & told me it was normal to be in pain & sometimes it could take weeks/months to heal with all my mouth has been through. To just take Tylenol. The sensitivity to food, biting, & hot/cold is unbearable. This was a dream moment for me that I've waited for my whole life but everything felt off. People told me they could see my teeth through my crowns & anytime a dentist saw me they were mortified that this was done to me. Every dentist has told me I should have never been touched by him & it was against the standard of care. I, as a patient, wanted the standard of care for my dream moment. I never communicated I didn't want braces/surgery nor was it given as an option. I wish it was an option. He'll tell you "patients don't want to go through braces or surgeries anymore" but the truth is MANY of us were lied to & not communicated to about the standard of care. MANY of us wanted these things. MANY of us were told something could be fixed this way when in reality, it made us sick. He acts like he's God & tells you he can do anything. This man is a butcher. He is NO doctor & never deserved a dental license. He has COUNTLESS patients sick right now. Many are stuck paying $1000's more to fix what he broke & struggling to afford it. His dentistry is cheap because he cuts corners & it's not functional longterm or done correctly. Please do not let any of his daughters or staff shave your teeth down. It is against the law if they aren't a dentist. I wouldn't even let this man shave your teeth down. Dentists around the world have given free care to his patients that's how bad his dental care is known to be. This was my absolute dream & I thought I was going to the best. He isn't the best, he's the WORST. Doing this in one day is insane. I cry everyday because of this man. This took my life away, drowned me in debt, & put me in the darkest place. I'm facing potentially having my teeth removed & it's unaffordable. I'm still in pain. Patients have had to have their teeth removed because of his negligent care. A REAL dentist that cares about you wouldn't do this/convince you of this knowing the aftermath. This fast-tracks you to implants & dentures. He left open margins & spacing on my smile. My mouth is dry. A real dentist cares about your longterm health. Please look Dr Kenny smiles up on social media. There are stories of other victims. Please protect yourself from this man. He does not care about the lives he's ruined as he continues to due so daily. Dentists take an oath to do no harm, yet he does it daily. Look up his license. Social media is fake. Everything you see on his account is FAKE. He has left 100's in immense pain without a care in the world. He does not follow the standard of care dentists are taught in dental school! If you're a woman don't come here alone! RUN! There is nothing like your real teeth. It feels like you're wearing a mouthguard 24/7. Do not listen to him when he says it feels like your natural teeth. I spend my nights tossing/turning/crying awake all night. Do not listen to him. This man gets off on shaving people's teeth down. He tells you "you have to lose something, to gain something" He tells you that "he is the reason you're pretty." He is a sick man. This should only be done if medically necessary. Dentist are supposed to save teeth. I would give anything in the world to have my real smile back. I would sell my soul to the devil & do the most unthinkable things that is how much this has taken my life away. I will grieve & cry over this the rest of my life. Crowns fail. Dentures fail. Implants fail. Keep your real teeth. I will never be the same. WE ALL DESERVED A DENTIST THAT CARED! THIS ONE DOES NOT. I've never felt so scared.

Very professional!!!!…read more From the engagement with the staff that makes coming in very enjoyable, and to the comfort they provided for me as well! The staff and everyone I'd interacted with were very patient with me and would ask if I had any concerns, questions pertaining to how I'd feel about my teeth and the appearances--within those regards. Also, they'd inform me along the way why the procedure would be the way 'specifically' for my case. Additionally, when I would have questions brought up to them, they would explain even the anatomy-side of things of how the jaw or teeth actually would function and behave--to give me a thorough perspective from an orthodontic and a 'dental-professional' point of view; thus, I'll have a much better clarity about my procedure, being done for me. To now mention in comparison with the pricing options that is offered through them--compared to other offices, from what I can recall, the pricing here was outstanding and more affordable! I believe it is really worth looking into them when weighing out and seeking options for looking into anything in terms of orthodontic services. My mom who allowed me to have my treatment here had also recommended this place with a family friend, and their child is also receiving the same treatment I had. I hope that this reflection would be a similar experience broadly! Shoutout to the Miss Ladies'!!!~ I'll miss y'all! -- Sky Hans Ngo

Really love coming here and get my cleanings done with Dr.steve. Really recommend coming hereread more

Took very good care of me during my visit super nice and listen to everything I told them about my…read moreteeth , and also was very gentle knowing my teeth is very sensitive.. Desk receptionist is also very nice and helpful! 100% recommend !

I had an excellent experience with Trucare where they saved a tooth that had decay close to the…read morenerve. Dr. Cao provided clear explanations throughout the process. I was impressed by the care, use of technology, and results. I am now with another dentist after recently moving away from Garland, and I very much miss the experience I had with Trucare!

I had gone in mid June for an evaluation & xrays. Which didn't cost me anything…read more I knew I had a tooth that was going to need pulling & remaking my partial lower denture. Had a little snaffu on today's visit. Due to my Doctor giving different directions than we normally do when I have a procedure with my blood thinners. Finally got the corrected directions & authorization fax to Brident & was able to get the cleaning & tooth extracted. Will post again when I get my permanent partial as the immediate one is quite thin.

My daughter had an appointment at 4 p.m. to see the pediatrician, but it took over an hour to be…read moreseen. Two people who arrived after us were called to be seen before us. When we finally got called to go to the back, we were only seen for about four minutes. What's the point of an appointment if we won't be seen at the exact time? This location is very small and limited space as well. Not kid friendly. Only great thing is that dr and MA's were sweet and kind.

Dr. J is da man! He told me what needed to be done and prioritized it in order. Everyone there was…read morefriendly and professional

It's been 3 months to get a full set of dentures. Twice in one day I was asked to come back for a…read moredenture wax fitting, the first one wasn't good enough. After 2 weeks my lower denture came back from the lab, then I had to wait 2 more weeks for an appointment to see how they fit. They didn't so another two to four weeks to try again. Going on 4 months to get a new set of dentures. Ridicules.

These guys are awesome! Compassionate and caring. They are really caring, understanding, and if…read morefinances are an issue they have awesome options for payment plans. The whole office from front to back are exceptional.

Looking for a new dentist who will take Humana HMO. My last dentist took me to the cleaners and the…read morework they did do was subpar. I like the fact that it appears to be a woman dentist, is close to my home and has great ratings on YELP.

Terrible experience with a business that seems to be preoccupied with something else (do not ask me…read morewhat)!They need better focus on the matters at hand and since one of their dentists messed up a crown that one of her 'other' dentists allegedly repaired! Dr. BETH WILLIAMSON-the owner attempted to repair the issue, but could not. I'm going to a better reviewed dentist in Rockwall!

Came back after I had a deep clean in the past year and as usual, everything was exceptional. Had a…read morewonderful experience again this time with Teresa (hygienist). She was very attentive to me and definitely carefully and patiently worked on my periodontal cleaning. I'm not very good when it comes to taking care of my teeth but she was really positive and motivating. Gave me all the important information to keep my gums strong and healthy. Really appreciate it and am going to take her advice. Thanks for the wonderful treatment today.

I wish I could give this office "no stars"!! The Dr told me…read moreI 100% needed two root canals, two crowns, he need to cut my gums to make the crown fit, and one tooth pulled. I know I needed a lot of work done but that sounded extreme. Got a 2nd opinion and the Dr looked at me like I was crazy when suggested all the Hue said needed to be done. She advised I only needed two crowns. Also, my tooth didn't need to be pulled. "I want to do everything possible to save your teeth and I'm sure you don't need a root canal. She gave me two crowns only! Don't come here!!!! He'll try to do as much work as possible to code as much as possible on your insurance!! He doesn't care about how pain he'll dish out!

I haven't been to the dentist in years due to a fear of dental work. Everyone that works here that…read moreI dealt with was super polite and made sure I was completely comfortable. Before my procedure they gave me several options and the prices so I could decide how I wanted to proceed instead of just forcing a way they want just for money. I had a root canal done and there was little to no pain during the work being done. I can definitely see this place as my regular dentist even though it's over a half an hour away from my home, it's worth the drive. Thanks again to everyone at Dr Tran's office for the help!

The absolute BEST dentists and office staff in Texas! They greet everyone with a smile, a…read morehandshake and a positive attitude. The dentists are extremely good, they take their time and pain is NOT an option. I cracked my back molar and they worked me in immediately. I wasn't their patient when I called, just needed an emergency appointment, but I am now! Never going anywhere else. Thank You

Can't say enough about the friendly staff. Very clean and posch waiting area with free drinks. This…read moredentist office is well-managed and well staffed. I appreciated Dr Kerbel's manner and his dental expertise. I've had my teeth cleaned twice here and I'm a very happy dental patient. You will not regret coming to this dental office. You got a love the massage chairs and the TVs in the ceilings. Teeth cleanings were never so relaxing!! Update 6/2017 I went for a third cleaning and Dr.Kerbel had asked me if one of my teeth bothered me because he noticed the filling seem to be loose and at the time I said no it was fine. A month later I did notice when I was eating something but it seemed a little sensitive so I called them back to see if he could fix that filling. The receptionist told me that he would have to do x-rays again even though he had just me seen me a month ago and I had x-rays from a year ago when I first got there. I don't have dental insurance and although I understand Dr.Kerbel wants to be thorough it just seemed like a lot of extensive testing when he's already communicated to me that he felt like the filling was loose. The receptionist made it sound like he felt that since I was complaining about the tooth something much bigger could be going on which I think is a huge leap when I told them I just had a little sensitivity not major pain. So honestly I'm a little skeptical and because I communicated that ; they offered to do additional x-rays for free but I'm going to get a second opinion because I just felt like they want to do more than is necessary and it is quite expensive even though they have a very luxurious office. Furthermore I sent my fiancé there because of my initial teeth cleanings. He ended up getting seven sealants on his teeth due to Dr.Kerbel's recommendation. Now he has more sensitivity to those teeth and he regrets having it done. He was also told by the office that his insurance would cover the treatments and then after he had it done the office then stated it would not be covered and he had to pay out of pocket. I find that inexcusable and I believe if the office makes that kind of error they should pay for it since they misspoke and Jeff was misled. 11/5/17 I have had to block their office from calling me. It seems Connie keeps calling me wanting me to change this review but she is part of the reason for my negative experience in the first place. They really need to stop badgering me and I am definitely not interested in returning for any more treatments. Please stop calling me and understand I do not want to rehash things.