I am giving 2 stars instead of one because I did not experience an actual appointment there. My 2 stars is based on the receptionist. Being a receptionist myself, I expect a lot customer service wise. I went online looked up Dentist in the area, and TruCare seemed to have good reviews, so I figured I would try it out.
-I scheduled an appt. online for Friday, July 10th at 5 pm.
-The next day (the 7th at 9 am) I get a voice mail from Rose who seemed very nice, just asking me to give a call back to get the number for my insurance. I was at work so I was unable to answer her call, then I forgot to call back later on.
-On the 9th at 9am I got another missed call and voice mail from Rose. I felt horrible and called her back right away. I gave her my insurance phone number and we rescheduled my appt to Tuesday the 14th at 12pm because I got called to work on Friday. A few hours later she sent a detailed email that went over what I my insurance cover, which I was happy with her quick response.
-On Friday the 10th, at 7 am, I got a confirmation email for my appt on Tuesday at 12 pm. I confirmed it.
-At 3 pm I get a voice mail from Vanessa asking for me to give a call back so she can get my insurance information from me and to confirm my (should be canceled) appt for that day, the 10th at 4:30 pm.(This is where things start to go down hill.)
-Then at 3:16 pm the I get an email from Vanessa saying that my appt was in a few hours, at 4:45 pm(how does this time keep changing???), and that I needed to call back to give insurance information.
-I call back shortly to find out what is going on. I speak to Vanessa, and explain that the other receptionist has already handled everything. She has rescheduled and confirmed my appt for 12 pm on Tuesday, she got and confirmed my insurance information, and that I have even gotten 2 different emails confirming all of this. Vanessa seemed confused and sounded like she did not know what to do, she just said that that receptionist was not there today. She then tried to get my insurance information again, and I told her they already had it. She looks and finds it. Then she tried, again, to confirm my appt for that afternoon at 4:30 pm, and again, I explained that we rescheduled it to Tuesday at 12 pm(how many times do I need to repeat myself?). She remains dumbfounded on the phone and says "okay.... how about we scheduled an appt for Tuesday at 2 pm."
................ARE YOU KIDDING ME?!
At this point I AGAIN remind her I already have made an appt for Tuesday at 12 and have confirmed it via phone and email. There is no need to change the time or anything. (I'm guessing the 12pm was booked and she didn't want to tell me that)
Silence for a moment.
She tries the 2 pm again. I just say whatever okay. 2pm.
She was very unpleasant, and by the end of the call I so disappointed about how there is apparently no communication between the CSRs there. So I told her if it is this much trouble just to make an appt, just cancel it. If they are that unorganized in the front, I would hate to see how unorganized they are in the back where they work on their patients.
All I got in reply was a quick "okay, have a good day, bye". read more