Dr. Mitchell is an excellent dentist, but unfortunately the same cannot be said for the front…read moreoffice and billing staff at his new office. I really wanted to overlook those issues and continue bringing my family here, but when there are problems almost every time we visit, it becomes too stressful. If you're a new patient, my advice is to verify that the office has confirmed they are in-network with your insurance BEFORE your appointment--even if your insurance company lists them as in-network. The office says they verify insurance the day before your visit and will contact you if they don't accept it. Naturally, you assume everything is fine if you never hear from them and no one mentions anything at check-in. However, in our experience, they sometimes verify your insurance while you're already there, only to tell you at checkout that they don't accept your insurance and that you're responsible for the full balance. In all fairness for this instance, the balance was finally written off after I complained about it. The same applies if you're having anything beyond a routine cleaning. Make sure they've verified whether the procedure is covered by your insurance BEFORE treatment begins. I repeatedly expressed my concerns and was always reassured that things would improve, but issues continued to happen. The office considers it a courtesy if they don't collect payment at checkout and offer various payment options to make your payment. I don't see that as accommodating when the situation could have been avoided with proper insurance verification beforehand. In one instance when my husband was given the "courtesy" to not pay at checkout, the moment he left his appointment, I received a text with photos of his invoice, the balance due, and a payment link. I was also told that because the insurance policy is in my name, I am responsible for his bill and I will be sent to collections if the bill is not paid, which I found frustrating. I understand mistakes happen, and I know times are difficult for many families. That's exactly why clear communication and accurate insurance verification are so important. Unfortunately, I was told I am the only one having these issues with the office, even though they kept occurring. It's disappointing because Dr. Mitchell is a great dentist. Sadly, the ongoing problems with the front office and billing have outweighed the quality of the dental care for my family. I'll be relieved once this final bill is paid and we can move on.

My first time. Thank God for a real dental practice. Lovely new clean professional office. Nice…read morefront desk gal. My appt was at 2:00p. Hygienists took me at 2:05p. Amy was pleasant, thorough and informative with suggestions and options for future treatments. I met with Dr. Miller who gave me a complete checkup and suggestions. Very pleasant. I know I can trust him. My insurance covered my cleaning 100%. By the time I was leaving The insurance gal had already researched my plan and any cost to me for what I needed done. I was covered 100%. They didn't try to rip me off. She was extremely knowledgeable. What a relief to have found an honest professional dental practice. I immediately called my girlfriend and told her this is where you want to make an appointment. I'm so happy the journey to find a reputable dentist is over. Thank you!

Honestly such an easy and pleasant dental experience! Really pleasant staff all around. Was in and…read moreout easily and offered amenities the entire time, like really from the second I entered the building. Was given a cute little gift for being a first time customer. They even went over the plan for the days treatment with me, which I've never experienced anywhere ever. 10/10 experience, customer service, and dental care. Would recommend this practice to anyone in area

Hmm... where to start…read more The woman at the front desk, I believe her name was Rachel, was extremely rude when giving me the quote for a temporary crown. While I was signing the paperwork, she snatched it out of my hands, made a copy, and practically threw the copy back at me. After my root canal, I went to Dr. Smith for a temporary crown and what I was told would be a minor repair to a broken filling. The entire procedure took nearly three hours, and I left in more pain than I had after the root canal itself. My mouth was sore for almost two weeks afterward. When I returned for the permanent crown, I was told the appointment would take 30-45 minutes at most. Instead, I was in the dental chair for two hours. After the crown was placed, my teeth were cemented together to the point that I couldn't floss between them. I'm also pregnant, so while I understood the need for one X-ray, they ended up taking four and still could not remove all of the cement between my teeth. They asked me to return in 2-3 weeks, but at this point I will not be going back. I now have to see another dentist to correct the issue. Additionally, while trying to remove the cement, the dentist flossed so aggressively against my gums and the side of my mouth that it left my mouth extremely irritated and even caused a scar on the outside of my mouth. Overall, this was one of the worst dental experiences I've ever had.

I rarely leave negative reviews, but I believe patients deserve transparency when it comes to…read morehealthcare experiences. I underwent treatment at this practice that included a root canal and crown placement. After the procedure, I continued experiencing ongoing tenderness and discomfort around the tooth and outer gum area. During a follow-up visit on 3/18, my concerns were acknowledged, but I was advised to "wait it out" because healing could take up to six months or longer. Unfortunately, my symptoms continued to worsen. I ultimately sought a second opinion from another dentist with over 25 years of experience, including updated X-rays and examination findings. I was informed that the crown was not seated properly against the tooth margins, leaving space where food was becoming trapped around the crown. This explained the persistent irritation and discomfort I had repeatedly expressed concerns about. What made the experience even more concerning was that after attempting to advocate for myself regarding the ongoing pain, incomplete billing concerns, and unresolved treatment issues, I was ultimately dismissed from the practice rather than provided with a meaningful resolution plan. As a result, I am now in the position of having to pay a second provider to correct work that was never properly completed the first time. Patients trust dental professionals not only to perform procedures correctly, but also to take patient concerns seriously when something does not feel right during recovery. In my experience, that trust was not honored here. I strongly encourage future patients to seek second opinions if persistent pain or gum irritation is dismissed as "normal healing," especially after major dental work.

their service is very good very helpful staff…read moreTook care of my implants and teeth cleaning I highly recommend them

Excellent staff - friendly, knowledgeable and caring. Dr Swiger is the best dentist I've ever…read moreworked with

Every day, I look in the mirror and am thankful for Dr Swiger and staff for the great job you did…read moreon my teeth! Youre the best. John Fanning

Dr Ian Sturn is great. I've been going here since I was a kid, and it's usually pretty frictionless…read moreonce you get back there. I've had cleanings, x-rays, a filling, and pretty soon, a composite filling on a peg lateral incisor. The front desk attendants have changed frequently and aren't always the nicest or most helpful, but the dentists are very helpful and explain what they're doing pretty clearly. They also explain extra options you might be interested in without trying to upsell you. It's also very affordable if you're paying out of pocket.

I had a pretty bad tooth ache with some sensitivity to cold. Met Dr Sturn and found him to be a…read morevery competent dentist who did not tell me I needed thousands of dollars in dental work. Instead he explained my tooth will eventually need to be removed/replaced and offered a referral. In the mean time he filled the cavity, prescribed some antibiotics and motrin. I was eeen quickly and he completed the work quickly. The young lady in the front office was very nice, polite, and attentive. I'm glad this is not a "chain/franchise" dentist. My experience with Byrd Dental (former dentist) was horrible with them proposing tens of thousands of dollars.

Been like family since I started coming here. My whole family comes here. Super convenient and…read morewalking distance from my Home. 57 years running without a cavity and the staff and techs here take great care to keep that rolling. Highly recommend!!

Great experience with Dr. Jenkins. Professional, kind, and made the whole process easy. Highly…read morerecommend!

Wow!!!! BEST Dentist experience,.....yet...lol…read more I have to be a little reserved in my review...it's come back to bite me before. This was an initial consultation @ 7 am. Went Great! Dr. Patel was spot on. Great attitude... perfect smile and eyes that would make me hand him my wallet!!! I left the consolation with an open spot to come back at 9:30 for an exam. Went up to the chick fil a and they called me about 8:45 and said come on back. I went back in for round 2. I was scared out my mind. Haven't been to the dentist in well over 8 yrs!!!!! I meet up with the Goddess know simply as Ms. Pam or Patt...can't remember.......ohhhhh what a woman though..... Her voice could melt butter....so calm, soothing and reassuring.... I was still hella tense!!!!!!, but she made me feel like I was lying in bed at home. I ABSOLUTELY HATE POKING AND PRODDING in my mouth,....BUT,....Ms. Pam and Dr. Patel did it with such ease and reassurance. Overall I've got to have about 3-4 visits to clean and fix and repair everything that is wrong with my mouth, (shame on me....I'm completely embarrassed and Totally ashamed)...but I'll keep you all updated! So far..a 5!!!

I have been coming here for years, and I have not had any problems until recently. I think the…read morepractice has gotten so big, that the staff members just don't care. My most recent visit was a horrible experience for me. When checking in, I had to update my history. One question on there asked me to select issues or concerns I had more questions about, so I did. However, that was never addressed during my visit. The hygienist was initially nice, but I don't think she showed much compassion or concern. When taking my Xrays, she kept shoving the piece so far back in my throat that it was causing me to gag. I kept having to adjust it, which I could tell was irritating her. I then told her she's pushing it way too far back, and I can't help that I have gag reflexes. Then when she went to clean my teeth, she let the suction rest on my tongue, and when I tried to hold it, she said "no just let it rest there." So she starts cleaning my teeth, and water was splashing everywhere. After the water started splashing in my nose, I had had enough. I informed her that no other dental hygienist at that practice ever had water splashing on me like that. In the middle of her cleaning, the doctor walks in. He's pleasant as always, but he walks in asking her what type of chair/stool she likes better. Had a whole conversation which I feel like was not important to discuss in front of the patient. I also hate the fact that he came in the middle of cleaning instead of once it was over like he normally does. I want to ensure the hygienist did a good job. At any rate, the hygienist (Cara? Sarah?) continued cleaning and she actually scraped my gum a few times while removing plaque from my teeth. I squirmed in the chair so she could tell it hurt, but she didn't do anything about it. Lastly, she says "it looks like your fluoride is covered today." So she finished up and walked me to the front and said I was good to go. I went to the restroom, and when I got back, the receptionist said "I know she said you're good to go, but you actually owe for the fluoride. It looks like you had an $18 credit on your account but you still owe $17." I explained several times that the hygienist said it was covered, and she said "I know but she was looking at it wrong." Well that's NOT my problem. I told her that I hear what she's saying, but fluoride is optional. So I wouldn't have even gotten it. She finally said she would just "scrap the fee." I then walked out. Also, why did I even have a credit on my account? So they are overcharging people, but they never even notified me that I was being over charged. I still do not know why I had a credit on my account. So customers BEWARE! Overall horrible experience.

Atlanta Family Dentistry is awesome! From the staff and especially Dr Cheng who handled "ALL" my…read moredental needs from pulling a tooth, and root canals. She's very honest and very detailed and most importantly she's the best dentist I've experienced. And as for cleaning teeth, Miss Patricia is a very skilled dental hygienist. She's gentle, personable and the best dental hygienist I've found! I've been to quite a few dental offices and met quite a few dentists but I highly recommend Atlanta Family Dentistry to maintain all your dental needs. You won't be disappointed!!!

I was debating whether to give the visit two or three stars. I was going to give it three stars…read morebecause it was an average dental cleaning but what made me take down one star is that the dental office charges every patient a fee even if you have insurance (more on that later). I called other dentists in Atlanta and there are some with high ratings and new technology that do not charge an office fee. Before going to the dental cleaning I received several messages through email, text and call asking me to confirm my appointment. I confirmed my appt via a click of a button through an email and also again through text message. I would have appreciated only being "pinged" once to confirm. Then I received a call the day before asking me to provide my dental information by noon, which I had already emailed them the day before. When I got to the office, I was seen promptly. I mentioned to one of the staff that I had my records sent over a couple of days ago. They said they couldn't find them and asked why I would need to have my records sent. I just thought it was part of the process and that the dentist would be interested in my history and prior x-rays. They told me the dentist will be doing new x-rays so not to worry about the records not being found in their inbox. The x-ray process took about 10 minutes. That's when I started noticing that some of the technology/atmosphere is a little more outdated than I am used to. Just things like the chairs, and the overall ambience, but nothing was technically wrong with it. Also worth noting that my previous dentist usually takes my blood pressure before the cleaning and provides mouthwash. There wasn't any of that here. When the x-rays were done I wasn't communicated with about what the next steps would be. I was sitting there for about five minutes and didn't really know what to expect or what/who was coming next. I was also unsure of who my hygienist would be. Also the chair was not in a comfortable position for my back, but there was no staff around to tell so I kind of propped myself up while I was waiting for the next person to come presumably. After a few minutes, the dentist came over and said that she would be doing my cleaning. The cleaning was really a no-frills cleaning. My previous dentist (in a different state) had really new technology like noninvasive tools that can sense where cavities might be forming and they also have a screen on the ceiling above the chair. The cleaning here was a bit messy. I had water dripping all the way behind my neck and when I left I had spots of toothpaste on my face. I also didn't really feel like it was rinsed enough and I felt leftover toothpaste granules. Minor note, but I wasn't given an option of what toothpaste I wanted either. When the cleaning was over I went to the front and this is probably the biggest reason why I had to give it two stars instead of three. There is a $10 charge and it wasn't explained what that charge is for. This charge is for every single patient apparently. This is definitely not OK in my book given that insurance should pay for the entire cleaning. I understand that perhaps they needed to charge for Covid protocols (just a guess). The lack of explanation about the charge at the end did not feel good as a patient. I asked them if this was a co-pay because there should not be a co-pay. They simply said that it's an office charge. I should have really probed that more but I just paid and let it go and decided I won't be back. The staff were friendly so that was positive. But I definitely think that I am looking for a higher quality dental experience. My last dentist would spend time with patients for an hour, but here I was in and out pretty quickly. Also this is minor, but this office does not give out free toothbrushes or floss, or at least I didn't get anything and it wasn't offered to me. I think better communication, a more thorough exam, interest in my dental history, and of course not having any extra charge at the end would have really made it a better experience. I wouldn't say this is a bad dental clinic by any means but I just think it is more for patients who aren't looking to establish a dental "home" but those seeking an infrequent cleaning/procedure.