My mom spent about 2 months at CMCC. This facility is filled with caring cnas and lvns at nursing…read morestation 2. They have worked here for a long time and know what they are doing. The RN evaluator is also caring, friendly and very capable. If family is involved and communicates they are willing to work with you for the care of the patient. The housekeeping staff is friendly and kind and always want to help. My mom needed doctor appointments and transportation and this was all arranged by the hardworking social worker. She handles the care meetings and coordinates care as if she was a case manager. She handles the hair salon and even additional nursing attention as needed. She walks around and checks in on patients. At discharge she handled all the needed items for home care and worked hard to advocate for my mom. Admission staff was awesome. They were very welcoming and made sure she had coverage with her insurance. They are great to work with. The doctor that oversees the facility was not easy to communicate to in part due to her availability. She is a full time doctor seeing patients in her office during the day. She made an effort to call back after hours but my own schedule also got in the way. It would be best if the doc attended the care meetings upon admission so goals and care can be discussed clearly. It was difficult to pinpoint care plans. Staff would send message to doc that family want to discuss care and it was hard to receive info back quickly or at all. Maybe if the doc was present at limited but fixed hours on site it would help. PT/OT was good and made an honest and persistent effort to assist recovery. It helps if family is involved and asks questions regularly. My mom was independent prior to her medical issue so the goal was set to return her as close to that as possible. You have to make it known to them where she was before very clearly. Otherwise she may be released too early and becomes a fall risk. The food staff is very nice and concerned. They made an effort to give her Greek yogurt often for her digestion. The food is otherwise not very tasty or presentable and comes from the main facility. I'm sure the quality in Claremjnt Manor assisted living is better than in the rehab unit. My mom ate mostly in her room and so could not ask for extra items from the kitchen as those in the dining room. The dining room was filled with behabing persons that need assistance eating and this was hard to see for her to see while eating. She is a social person otherwise. I would definitely recommend this facility. They have helped her recover through 4 events in the past year and a half. No place is perfect but Claremont manor care center does a great job. They want to help and truly care. We are lucky to have them in Claremont.

I would like to thank the entire team at Claremont Manor Care Center for the care they provided my…read moremom while she was there nearly 2 years. It gives me comfort knowing that she was well cared for and loved by many of the staff members that provided care to her.

I would never trust this place with my family again. My godfather was placed here for a 10-day…read morecourse of IV. Our experience with the nursing supervisor, Jamie, is disturbing. I'm the patient's translator and god-daughter (he does not speak English). Whenever we raised basic concerns like nausea or belly pain, Jamie dismissed them ("he never told us that"), gaslit, or shifted blame ("it's the previous hospital's fault"). When we asked questions about treatment, Jamie responds with personal defensiveness, saying things like "I do so much for this family and now you ask this," or "I don't like the way you're talking to me," -- without addressing the actual symptoms . (she seems unable to tell legitimate patient needs from attacks against her) When I called about patient's pain, Jamie guilt-tripped me for not knowing his medical history ("so you don't know what meds he was taking, and you're complaining?") -- when SHE failed to read the patient's file, which clearly states the pain medication's name. She later escalated by complaining about my advocacy to the patient's POA, which created fear that raising concerns might lead to worse care. This is disturbing. Jamie placed the patient in a power dynamic he never asked for. Advocating for a loved one should not result in fear. I hope this review can be a warning to others. Communication and accountability are not optional. I doubt this facility can provide this.

My mother in law was there for 6 weeks, they treated her very well and new her by name. She was…read morehappy there and was never bored. The physical therapy was great! They had a lot of patience with her and were very caring.

Today I had the privilege, i'm pretty a very amazing person today at Claremont Heights post acute…read morecare. When you drive by or enter the building, there's nothing glamorous about it. I see a lot of work as they're trying to make improvements. For a visitors, employees, and residence of this facility. I had a question where my friend was located at. They were very quick to look in the computer and guide you which way to walk closer to the room. Smiles on each of the workers. For they truly care of what type of care they give to each resident that lives there. They work with post acute patients that come out of the hospital. Claremont Heights provides physical therapy so the residence can be more independent so they can go home quicker. The beautiful activity room was wonderful to see as this is a heart of each residence, getting better and stronger and feeling loved. They provide the medication each residents needs. The check-in kiosks is so easy to understand and use. Once you walk in the lobby, the staff is very happy that you were there very kind and always has a smile on their face. The only downfall I noticed is the facility. Some rooms have cracked in the ceiling and in the wall. There needs to be a custodian team to keep the rooms swept and cleaned to whether you'll find trash on the ground. To all the nurses that work there the CNA's that work there the kitchen crew that works there. I am so thankful that every resident has a smile on their face, knowing they are safe and well loved. There are vending machines and some courtyards so the residence can buy their favorite snacks. The roses and the colors of the gardening are just so beautiful. It feels like you were at home. When you walk into the lobby, there is music being played. And there is a TV screen and it shows the most amazing colors of every season like a picture window.

Thank you for took care of my father 2 years ago!…read more However, grief is a funny thing. When I received the news that my father had passed, the first thing I was told after that was I need to be there instantly! Excuse me! I live in hacienda heights, and I had to go to West Covina to go pick up my mother. I could not be there instantly I told the male nurse over the phone. You need to train your staff to speak in a more sensitive way. Especially after a bad news had given to the family. "I am so sorry your dad has passed, however; we do have policy the body has to be removed in x amount of the hours. Please drive safely to get here asap when you can." This was the way, your staff should have spoken to me, 2 years ago. I did not complaint before because I was in total shock! Do Not take advantage of people's grief and depression again! Train your staff better! Thank you!!!!

My father suffered a severe stroke that left him unable to walk and greatly affected his memory …read more The team at PVCC provided excellent care for 6 months. My father is now able to walk again with the therapy that was provided. During all my visits , phone calls , emails and multiple meetings to aide my father the entire team proved themselves kind, professional and very patient towards my dad and my family. Thank you again Itzel

My family had a very difficult experience with Pomona Vista Rehabilitation Center. My mother was…read moreplaced there following hospitalization and required very specific medical care, including strict dietary restrictions related to a feeding tube and recent surgery. Unfortunately, there were serious communication and care concerns during her stay. Despite repeated efforts to inform staff about her medical restrictions, she was given food that she was not supposed to have. This led to complications, including her feeding tube becoming dislodged and requiring an emergency hospital visit. Even after the hospital provided updated instructions, it felt like important information was still not being clearly documented or followed. In addition to the medical concerns, it was very difficult to get timely responses from staff, and we often felt that our concerns were not taken seriously. This created a great deal of stress and worry for our family during an already challenging time. We ultimately requested a transfer to another facility closer to home so we could better advocate for her care. I strongly encourage families to stay very involved, ask detailed questions, and closely monitor care plans if their loved one is placed here. I am sharing this experience so that other families can be informed and prepared.

This rehab facility is horrible. It is not rehab at all. My mother became sick within this…read morefacility because of their poor care. My mother was sent here to strengthen the bacteria balance in her gut. She was forced to wear a diaper and was not permitted to use the toilet, and she is not incontinent. She would tell them I have to go to the bathroom and they'd say well then go in the diaper and I'll come right back and change you, and they wouldn't be back for hours leaving her to sit in her own waste. The food she was served was so bad sometimes she did not know what she was eating, but she had to eat because she was so hungry. I sent her food from Instacart so that she would have some healthy food to eat in her room. They would limit her water so that she would not urinate which resulted in delirium. She called me in the middle night and her mouth was so dry. I could hear her lips sticking together because they were refusing to give her water. They ignore the call lights. They would leave her in her poopy diaper for hours at a time, causing her to get UTIs. The delirium that she acquired at this place from their inadequate care was so bad that my California family thought that she was in her end times and was going to leave her there. When I called the office and kindly asked them to change her diaper for three hours to change one diaper, they hung up on me. I heard the nurses with unkind angry yelling tones yelling at my mother while I was on the phone and they did not know the phone was open. I texted the management of the facility trying to get my mother help and 90% of the time they ignored me. When company is there or they know the phone is open they are not hostile but as soon as there's no one around, they are. I've already called Ombudsman's to check out this facility. It should not exist; It is that bad. I drove 1800 miles to rescue my mom from this facility two weeks ago. The emotional abuse is one of the hardest hurdles to help her over. Do not take any loved ones to this facility. I will be reporting them to anyone who will listen. My son sent this up accurately when he said "that facility is nothing more than a pound for old people."

Would never send a loved one there. beyond the lies and staffing shortages and bad experiencesread more

They have a great chef... Joanne Ochoa..... We just had a delicious Father's Day lunch.. The best…read moreever!!

I WOULDN'T RECOMMEND THIS JOB TO ANYBODY & if I could give 0 stars I would ..... the dsd…read moremicromanages her CNAS , she's very out there about the people she fires or who leave, she puts their business out there during huddles for everyone to know . She definitely gives a lot of priority to her people and you will understand what I mean if you ever work here..... she gave the OK to the Night Shift CNA to take pictures of solid residents to send to her as "proof " , and all that shift does is take pictures and complain which that's HIPPA , yet they sleep through the shift and according to some of the residents, they only get changed once during the night...... the work environment is very hostile , they're on you about pagers and walkies , I worked at Bayshire in San Dimas , it's about the same vibe of this place AND IT IS SO MUCH BETTER , WE NEVER HAD TO CARRY PAGERS OR WALKIES & it is non hostile ...... if you ever work here you'll leave this place feeling super burnt out & depressed , not to mention their " attendance policy" it's horrible, she let people leave early because of "their kids " but I witnessed young girls being really sick, throwing up with fevers and she would give them verbal warnings for trying to leave home early , please think twice about working here not to mention they didn't have a DON and as far as I'm aware they still don't.... So you're putting your families lives in the hands of a facility who can't even get a grip..... don't work here & if u do u were warned .

My grandmother was under the care of Calstro Hospice for just over a week and in that time frame…read moreeveryone was absolutely amazing. We had an amazing experience. As a RN myself it was the first time dealing with Hospice and seeing the ins/outs. They truly made sure we had all our needs met and made sure my grandmother was comfortable, they went above and beyond. Erika our social worker was absolutely so amazing! Peter the LVN was great! And also her shower aide Marisella was truly an angel. My grandma opened her eyes at the sound of her voice moments before she passed. It's those connections and that true love of what you do that makes a difference. I saw that with this entire team. Our family thanks you!

I cannot think this company enough. From the time my mother needed hospice until she passed.They…read morewere there for me every step of the way.Honestly, it was amazing.The quality of nursing I got from them. I will be so grateful the rest of my life.

DO NOT TRUST THIS FACILITY WITH YOUR LOVED ONE. If your…read moreloved one needs professional medical care after a hospital stay, please think very carefully before choosing this facility. While the building looks nice and the rooms are private, that is where the positives end. In our experience, the medical oversight was deeply concerning. The physician refused to adjust treatment plans despite clear and ongoing signs of decline. Even as our loved one showed both objective and obvious symptoms worsening over time, no meaningful changes were made. There appeared to be a lack of proper assessments, and when serious issues were identified -- primarily because family members insisted on testing -- there was little urgency or corrective action. Staff did not consistently follow orders and did not seem to recognize signs of medical decline. Concerns raised by family were often minimized. For three days we requested that our loved one be transferred to the ER due to significant changes in mental status and severe migraine symptoms. The physician refused. When EMS was finally called, emergency personnel immediately recognized the seriousness of her condition. We had to sign a waiver to transfer her to a hospital 20 minutes away because she was considered unstable -- yet staff at the facility continued to say she was "fine." Within days of transfer, her condition deteriorated to the point where she could not speak or swallow and became nearly unresponsive. We were preparing funeral arrangements. She later described experiencing severe hallucinations and believing she was in hell. It was profoundly traumatic for her and our entire family. We also discovered she was not receiving the correct dosage of a critical medication that had been ordered by her previous facility. This likely contributed significantly to her decline. Had we left her there even one more day, we firmly believe she would not have survived. Our loved one had none of these issues prior to admission to this facility, and since receiving proper hospital care and being restored to her previous treatment plan, these issues have resolved. We will be filing formal complaints with the appropriate medical and licensing boards. In our opinion, this facility is not equipped to safely manage medically complex post-acute patients. If your loved one only needs stable rehabilitation, it may be adequate. But if they require close medical monitoring, I strongly urge you to consider other options. Our family went through an avoidable nightmare. Please advocate aggressively for your loved ones.

Stop allowing students and employees to park in your parking lot in all of the front spots,…read moreincluding handicap spots & not using a handicap placard (after coming here for a while, you start to learn who's car is who's). When we come to visit my family member, I'm often unable to find any parking, including any handicap spots (I have a placard, and the cars in these spots never have one displayed). I see employees and students lingering in their cars in the parking lots. They should be in the overflow lot across the street. Today I was unable to visit my family member, because the parking lot was completely full of students and employees. To add: the receptionist is often not present, and technically anyone can make their way into this place & go anywhere they want, making it seem unsafe for our elderly family members who reside here. Do better