In 2017 I developed an infection in my lower spine and I couldn't walk and I was in horrible pain,…read moreI spent 10 days in pomona valley Hospital, then I was in Country Oaks Care Center for 6 weeks, they treated me very well there, when I left there after 6 weeks I was walking again, they are very professional and pleasant, I would recommend them any day, Thank you Country Oaks Care Center for taking good care of me, God bless you all.

Country oaks care center is an amazing convalescent facility. My son has been in 13 facilities and…read morecountry oaks is the best

If you are looking for a nursing/rehabilitation center for a loved one Trellis Chino seems to be a…read moregreat place. We had to find a place fast for my mother in law after her surgery and Trellis kindly accommodated her and our family. New facility, literally walking distance to Chino Valley Medical Hospital. Safe neighborhood, easy access location - very close to the 60 freeway. Facility is big and very clean, nurses are attentive and rehabilitation center looks excellent. Daily rehabilitation with patients and very good food service. My mother in law has her own private suite room with a window and the bathroom that is very big. So far she is very happy in this place and I definitely recommend. Date of visit March 2023

DO NOT TRUST THIS FACILITY WITH YOUR LOVED ONE. If your…read moreloved one needs professional medical care after a hospital stay, please think very carefully before choosing this facility. While the building looks nice and the rooms are private, that is where the positives end. In our experience, the medical oversight was deeply concerning. The physician refused to adjust treatment plans despite clear and ongoing signs of decline. Even as our loved one showed both objective and obvious symptoms worsening over time, no meaningful changes were made. There appeared to be a lack of proper assessments, and when serious issues were identified -- primarily because family members insisted on testing -- there was little urgency or corrective action. Staff did not consistently follow orders and did not seem to recognize signs of medical decline. Concerns raised by family were often minimized. For three days we requested that our loved one be transferred to the ER due to significant changes in mental status and severe migraine symptoms. The physician refused. When EMS was finally called, emergency personnel immediately recognized the seriousness of her condition. We had to sign a waiver to transfer her to a hospital 20 minutes away because she was considered unstable -- yet staff at the facility continued to say she was "fine." Within days of transfer, her condition deteriorated to the point where she could not speak or swallow and became nearly unresponsive. We were preparing funeral arrangements. She later described experiencing severe hallucinations and believing she was in hell. It was profoundly traumatic for her and our entire family. We also discovered she was not receiving the correct dosage of a critical medication that had been ordered by her previous facility. This likely contributed significantly to her decline. Had we left her there even one more day, we firmly believe she would not have survived. Our loved one had none of these issues prior to admission to this facility, and since receiving proper hospital care and being restored to her previous treatment plan, these issues have resolved. We will be filing formal complaints with the appropriate medical and licensing boards. In our opinion, this facility is not equipped to safely manage medically complex post-acute patients. If your loved one only needs stable rehabilitation, it may be adequate. But if they require close medical monitoring, I strongly urge you to consider other options. Our family went through an avoidable nightmare. Please advocate aggressively for your loved ones.

My father suffered a severe stroke that left him unable to walk and greatly affected his memory …read more The team at PVCC provided excellent care for 6 months. My father is now able to walk again with the therapy that was provided. During all my visits , phone calls , emails and multiple meetings to aide my father the entire team proved themselves kind, professional and very patient towards my dad and my family. Thank you again Itzel

My family had a very difficult experience with Pomona Vista Rehabilitation Center. My mother was…read moreplaced there following hospitalization and required very specific medical care, including strict dietary restrictions related to a feeding tube and recent surgery. Unfortunately, there were serious communication and care concerns during her stay. Despite repeated efforts to inform staff about her medical restrictions, she was given food that she was not supposed to have. This led to complications, including her feeding tube becoming dislodged and requiring an emergency hospital visit. Even after the hospital provided updated instructions, it felt like important information was still not being clearly documented or followed. In addition to the medical concerns, it was very difficult to get timely responses from staff, and we often felt that our concerns were not taken seriously. This created a great deal of stress and worry for our family during an already challenging time. We ultimately requested a transfer to another facility closer to home so we could better advocate for her care. I strongly encourage families to stay very involved, ask detailed questions, and closely monitor care plans if their loved one is placed here. I am sharing this experience so that other families can be informed and prepared.

0 stars would be a great rating for a facility like this. Besides being not caring at all about…read morepatients they did this to my mom. She was on a puree diet and a nurse put a whole burger in front of her at lunch time came back an hour later only to psychologically torture her. Nothing is done here for a patients wellness. The physical therapist might not show up for

I was a patient for 8 weeks And it was the best experience I ever had. The Nurses.( Amy Jose…read morePatricia and Priscilla ) We're very knowledgeable in regards to my case. They took care of me with all the TLC they all had wonderful attitudes and most important they had a great sense of humor. The C N A's We're also wonderful. With smiling faces promptness helpfulness. Great attitude comes with it as well. I had a wonderful experience. My healing process of my severe surgery to my foot made it more pleasant. Then ever Doctor Cruz. The wound Doctor was also very helpful knowledgeable and had a great sense of humor even though he would come really late at night. Busy man. The? Food was made with lots of heart. However, the one upside down thing I have is they need to have a menu for diabetics. Unfortunately, I was not able to eat many. Parts of the meal because they were carbs. However, I was able to substitute it with salad. And with no problem, they would bring it to me promptly. Other than that, this facility is a wonderful place. It's clean and a happy vibe that makes your healing Process. A little more pleasant. I want to thank all of the staff that interacted with me. And made me feel special. Thank you to all..

Angels hospice has been taking care of my father for the last 5 weeks. I just wanted to say they…read moreare the kindest, most professional organization to help families during this trying time. From the administrators to the RNs to the CNAs, all have been caring and professional. They not only make my father feel comfortable but they also make us as the family feel just as comforted. If you are looking for a top notch hospice company, look no further than Angels. Special thanks to Carisa and Sonia for the care you have provided to my father!

Angel's Hospice has been an amazing company that my Assisted Living community uses for our…read moreresidents. We often give several choices for families to choose from, but families tend to always pick Angel's. They have extremely kind, passionate and patient staff. I have not had one bad interaction with the Angel's hospice staff. They take amazing care of my residents (we usually have 6+ residents on their services). The families are also so appreciative of how well informed they are and the care their loved one receives. I strongly recommend Angel's Hospice as an 18 year professional working in this field.

If you're looking for compassionate, reliable, and professional care for your loved ones in…read moreSouthern California, I highly recommend Brio Home Health Services. Their team truly goes above and beyond to provide personalized care while treating every patient with dignity, kindness, and respect. The nurses, therapists, and staff are knowledgeable, attentive, and genuinely care about helping patients recover safely and comfortably at home. Their communication with families is excellent, making the entire process smooth and reassuring. Thank you, Brio Home Health Services, for your dedication and commitment to providing exceptional home health care. Your compassion truly makes a difference in the lives of the families you serve. Highly recommended!

I am pleased to write this review and highly recommend this agency. Brio has been my Home Health…read moreprovider for about 2 years -- and counting. The visiting nurses are Sheryl and Crystal, and what a team they are! They are professional, patient, accessible and attentive. These ladies take excellent care of me: I have time-consuming woundcare needs; they put me at ease and never rush our visits. This professionalism and customer service-oriented practice extend to Brio's office staff as well. Emma, Edgar and Lisa -- to name just a few -- have been friendly, pleasant and very responsive to my inquiries and concerns. They are quick to find solutions, whatever the problem. If you need a Home Health provider, I would recommend Brio, without hesitation.

I would never trust this place with my family again. My godfather was placed here for a 10-day…read morecourse of IV. Our experience with the nursing supervisor, Jamie, is disturbing. I'm the patient's translator and god-daughter (he does not speak English). Whenever we raised basic concerns like nausea or belly pain, Jamie dismissed them ("he never told us that"), gaslit, or shifted blame ("it's the previous hospital's fault"). When we asked questions about treatment, Jamie responds with personal defensiveness, saying things like "I do so much for this family and now you ask this," or "I don't like the way you're talking to me," -- without addressing the actual symptoms . (she seems unable to tell legitimate patient needs from attacks against her) When I called about patient's pain, Jamie guilt-tripped me for not knowing his medical history ("so you don't know what meds he was taking, and you're complaining?") -- when SHE failed to read the patient's file, which clearly states the pain medication's name. She later escalated by complaining about my advocacy to the patient's POA, which created fear that raising concerns might lead to worse care. This is disturbing. Jamie placed the patient in a power dynamic he never asked for. Advocating for a loved one should not result in fear. I hope this review can be a warning to others. Communication and accountability are not optional. I doubt this facility can provide this.

Excellent staff providing great care and updates of treatment. Facility appears clean and…read moremaintained. It is a well managed operation. Our elderly father was transferred to this facility after a brief hospital stay to complete the treatment and physical therapy care.

Thank you for took care of my father 2 years ago!…read more However, grief is a funny thing. When I received the news that my father had passed, the first thing I was told after that was I need to be there instantly! Excuse me! I live in hacienda heights, and I had to go to West Covina to go pick up my mother. I could not be there instantly I told the male nurse over the phone. You need to train your staff to speak in a more sensitive way. Especially after a bad news had given to the family. "I am so sorry your dad has passed, however; we do have policy the body has to be removed in x amount of the hours. Please drive safely to get here asap when you can." This was the way, your staff should have spoken to me, 2 years ago. I did not complaint before because I was in total shock! Do Not take advantage of people's grief and depression again! Train your staff better! Thank you!!!!

Today I had the privilege, i'm pretty a very amazing person today at Claremont Heights post acute…read morecare. When you drive by or enter the building, there's nothing glamorous about it. I see a lot of work as they're trying to make improvements. For a visitors, employees, and residence of this facility. I had a question where my friend was located at. They were very quick to look in the computer and guide you which way to walk closer to the room. Smiles on each of the workers. For they truly care of what type of care they give to each resident that lives there. They work with post acute patients that come out of the hospital. Claremont Heights provides physical therapy so the residence can be more independent so they can go home quicker. The beautiful activity room was wonderful to see as this is a heart of each residence, getting better and stronger and feeling loved. They provide the medication each residents needs. The check-in kiosks is so easy to understand and use. Once you walk in the lobby, the staff is very happy that you were there very kind and always has a smile on their face. The only downfall I noticed is the facility. Some rooms have cracked in the ceiling and in the wall. There needs to be a custodian team to keep the rooms swept and cleaned to whether you'll find trash on the ground. To all the nurses that work there the CNA's that work there the kitchen crew that works there. I am so thankful that every resident has a smile on their face, knowing they are safe and well loved. There are vending machines and some courtyards so the residence can buy their favorite snacks. The roses and the colors of the gardening are just so beautiful. It feels like you were at home. When you walk into the lobby, there is music being played. And there is a TV screen and it shows the most amazing colors of every season like a picture window.