I had an unexpected refrigerator failure at home that caused me to lose a large amount of food,…read moreincluding items I had recently purchased from Costco. Even though this wasn't Costco's fault, I reached out to explain what had happened. To my surprise, the manager showed incredible kindness and empathy and offered to replace the Costco items I had lost. This level of customer service is exactly why I continue to shop at Costco. They treated me with compassion, made a stressful situation so much easier, and truly went above and beyond my expectations. I'm incredibly grateful for their generosity and professionalism. Thank you to the manager and the entire team for turning a frustrating experience into a positive one. You've earned a customer for life!

Ruptured my achilles tendon and would love to shop at this Costco because the offer electric…read morehandicap chairs but their staff never brings them in on a regular basis and every time I have come in the last 30 day I sit n wait till my husband walks out and gets one... so frustrating

The location is in a good spot because there is a lot of traffic but that also makes it difficult…read moreif you need to turn left to leave. The man who works in the morning is speedy when ringing things up but he doesn't push the button for credit card sales before he starts bagging so you end up having to re-run your card because the card reader times out. The store has a wide variety of drinks and snacks.

The lady that works there is EXTREMELY RUDE. I will never go back and she needs to be fired…read more She's sarcastic and condescending. She was working Thursday July 20 around 4:30 pm. She chased me right out of store after being extremely rude when I asked her why my card wouldn't work. As in the pump screen was spinning around. She asked me what pump and I told her what my car looked like and she said so what.

I will be straight forward here because either you love what I say or hate it. This place has the…read moreworst sanitation practice I have ever seen. The only reason I don't post a pic is because it will go against Yelp policy. The bathroom was very disgusting and very unsanitary dam the EPA came to mind when I saw that toilet. How can you a well respected establishment let yourself go below the standards? That is all. Chief Failing is ok not doing anything at all is a failure for life.

If your debit card happens to be your only method of payment and the chip on it has been acting up,…read moredon't come here! This is the only place that you can't swipe your card if the chip isn't reading that I've seen in the Metro Detroit/Ann Arbor area. When you ask the female manager if there's another option such as the card number being manually entered so you can buy your iced tea and road snacks at the ONLY STOP YOU HAVE TIME TO MAKE before a 4.5 hour road trip for refreshments, she'll scoff at you and treat you like a criminal. "No if the chip won't work you can't buy your stuff. It's for security reasons." Hmmm, pretty sure my randomly assigned pin number that even I have problems remembering some days is secure enough, ma'am. No, you right....my brightest ambition in life is to steal someone's credit card and personal info and risk jailtime for a canned snowberry tea and some beef jerky. Get it together, Shell. SMH.

When driving eastbound on I96 I always look over at the sign with the per gallon price, and it's…read morealways ASTRONOMICALLY higher than the standard price. The GasBuddy app doesn't even list this station, and if I owned the station I wouldn't want anyone knowing how much I was over charging either.

I recently moved and this BP is the closest fueling station & convenience store to me now…read more I had filled my car here; I had stopped in here for snacks. But when I needed quarters as I had to recently adjust to using coin operated laundry machines. My first cycle, I thought I had enough, started a wash cycle, and didn't have enough to dry them. I practically had to beg for the clerk (a young girl) to break some bills of mine.... I had just moved into an apartment after a recent breakup and STILL paying off the $4,000 washer/ dryer I've grown accustomed to using. Now I have to beg for quarters? Never felt more like a man being kicked while they were down. She mentioned the owner's policy and having, and she could break a couple bills if I said I was using the change for the air machine... BOTTOM LINE: - Charging money for air is illegal. - When I was in there as a customer before buying snacks her boyfriend (assuming) would be in there by the counter watching videos on his phone as max volume. There was a line of guests she had to ask him to turn it down, in return he just made jokes about why it was loud... I understand good help is hard to find. you have to let the kid clerk have her friends hang out with her during her shift. But the bottom line is the service I received was poor. Didn't take me long to figure out the level of service to expect from this place. I now will get my fuel, and snacks and anything else from anywhere but here.

Just your average 7-11. The Slurpee machines were all up and running. They had hot food on the…read moregrill. The clerk was friendly enough. They have a nice selection of snacks and beverages. I don't understand the cup sizing these days. All of the cups are plastic. There is a sign that medium slurped are $1 with your reward account, but O have no idea which slurpee is the medium because they cited the cups and they all look like the same size. They do have a nice variety of slurpee flavors. Some regular, low calorie, fruity, etc. All of the customers were wearing masks. That was a good feeling. Hand sanitizer was available as well. Store wasn't dirty. All in all, good place.

Typical 7-11. Thanks for being open. Plexiglass at cashier…read more 8 slurpee flavors. Overall good selection. Nice people working there.