big time issues with their instrument repair department and owner. made my sons brass instrument worse by failing to do basic things most handy people would never mess up, then the owner proceeded to tell me how great his people were. Go to Volkweins instead read more

Took my daughter's high school flute to be looked at and repaired so that her daughter can now learn to play the flute. We live in the south hills and the local vendor wanted $400 and two months to fix up the flute. Brighton Music Center in the north hills phoned about two weeks after we brought it in and gave us an estimate. We were informed the flute pads contained mites so all the pads had to be replaced and the case interior was no longer useable. Another week went by and it was finished and ready for pick up. The total cost for replacing all the pads and a new Gator Pro case was still less than $400. I recommend them highly and worth the drive if you don't live close by. read more

We were interested in purchasing an instrument after many years of renting. The staff was very helpful in selecting items within our price range and arranging them for a test run. When we needed to purchase a music book for school, they were out of stock, but were able to quickly get the item in stock within a week. Love that we have access to a local business like this for our music needs. read more

If you need anything music or guitar related, then this is the best shop north of Pittsburgh. Can't recommend them enough and have had several guitars serviced there. Even bought a couple too. They know their stuff when it comes to repairs and maintenance, and they also are very accommodating for specific things you need like picks, string, etc. If they don't have it, they will get it for you and if it's something you frequently need then they'll keep it in stock as often as you need it. The staff is always friendly, the owner and instrument service employees are top notch. They can answer nearly any question and are well informed on many things. Since moving to the area from another state, they have become my go-to music shop for anything I need. Always a fan of local business, and this shop certainly has what you need or at worse case can get it. Give them a try next time you need anything music related. read more

I visited the store, 1/13/23, and worked with Matt to find a new mallet for the metal bowls I play. It was a lovely shopping experience because Matt worked with me until we found the best and proper mallet. He opened the packaging and selected ones for us to try. After listening to each, he made the decision on which mallet to select next to try. Most importantly, I needed his "ear" to tell me how he was experiencing the sounds. It was the combination of his experience and mine that helped me select the appropriate product. He is warm, friendly, and shares an honest opinion. read more

Brad and the team at Brighton Music center handled an estate sale for us this past fall. Brad handled my brother's beloved drums with such care. he found wonderful homes for most of his equipment. Brad had excellent communication skills, he was well organized; we were in control of what prices to accept (all fair) . He kept us updated every step of the way. I can't express how wonderful this experience was at a really difficult personal time for our family. HIGHY recommend! read more

I brought my brand new $1800 Telecaster Elite in to get set up and they scratched the finish and chipped the paint. They also didn't set my guitar up right, and I had to take it somewhere else to have it fixed because I no longer trusted Brighton to fix it without damaging it more. One thing that bothered me was that I was told by the owner that you can't really avoid scratching a guitar when restringing it. I don't agree with this. I think that's indicative of hasty work. Plus, I have locking tuners on my guitar and so it just made for a really poor excuse. Also, they both acted like the chip in the paint magically appeared out of nowhere which was even more upsetting. They both had poor attitudes about the incident and made a lot of excuses. It stung to be treated with that amount of disrespect. Ultimately I regret bringing my guitar here. read more

In June I bought an alto saxophone from Brighton Music Center and could not be happier with it. Brad gave me personal service which was greatly appreciated and the price was very reasonable. They really know their stuff. I remember Brighton Music from when I was a kid and went to their store in New Brighton. Very fond memories from that time, and now that I have returned to playing sax again, I'm very happy that they are still in the area. Thanks guys. It's difficult to find a music store that isn't just into guitars and keyboards. They have it all! read more

Excellent choice for any instrument needs. In spite of the covid supply chain issues they still maintain a really good stock of products. Their services for instrument repairs/maintenance are quality. Their employees really know their stuff, and they go out of their way to help you while avoiding charging whenever possible. Couldn't recommend them enough, if you need a new guitar or band rental/purchase then definitely stop in at Brighton Music Center. read more

The selection at Brighton Music Center is very good, and their used and new gear is solid and reasonably priced. Their guitar tech and repair is very good too. The reason I am leaving a low rating is due to customer service. They had their guitar strings section shut down due to Covid--totally understandable. The last time I was in the store, it was open to customers. I have a health condition (autoimmune disease) that messes with my vision sometimes. I *accidentally went into the marked off section because I did not see the small sign posted there. The man behind the counter berated me, insulted me, and embarrassed me in front of another customer. A little understanding during this time goes a long way. If a small business wants to stay in business during these times, customer service, cordial behavior, kindness and a bit of empathy is mandatory. I will be taking my business to another small music shop. I could have bought my guitar strings online for cheaper. All I was trying to do (literally) is support my local music store. read more

Asked for piano lessons, got no response. Feels like a "I'll teach your children scales" kind of operation. Betting that serious musicians need not apply. read more