Short version: DID NOT GET DRESS/might be a scam…read more Long version: Ordered a bridesmaids dress with 3-4 day shipping, my order was confirmed, waited the max 7-10 never received. Emailed for tracking # so I could be there to receive the dress since their tracking app doesn't work. No response. Over the course of a month left several emails, social media messages (instagram & facebook), & tried to leave voicemails on the phone # listed on facebook. No one ever replied, I never got a tracking number, and NEVER GOT MY DRESS. Ended up disputing it with the credit card company. I understand that it might be a small business & orders could take longer, but I think the lack of contact sucked. I'd leave zero stars if yelp would let me.

Okay so, this is gonna be a long one…read more TLDR; not a scam but do not trust the shipping time, it's much longer than advertised. Initially, I had left 2 other reviews indicating this place being a scam, however THEY ARE NOT and I have since edited them to reflect accurately. With that being said; I initially purchased my dress on 8/31/24. This was advertised with a delivery time of no more than 10 days. (It was probably shorter than that but I can't remember now). This dress was intended to be a last minute bridesmaid dress but the delivery time was supposed to give more than enough time, however, that was not the case. I was 1 of 5/6 bridesmaids who purchased this dress, all of us different dates of arrival and different shipping and delivery locations. At one point, 1 bridesmaid had this dressed shipped from Poland. Mine was shipped from Florida. Still not too sure what was going on with that. When reaching out to customer service, the person I spoke with was kind and respectful, but another bridesmaid received rude responses to the effect of "too bad you didn't tell me this was for a wedding". (IMHO if you advertise something it should be honored) but this was not my direct experience. Maybe they have multiple people working this line, maybe it's just one person, who knows. Anyway, my dress didn't arrive in the Seattle area until the 23rd, 2 days after the wedding I was in and 4 days after i flew out of state to attend. I REALLY REALLY wanted to wear this dress. It would've been a dream! That being said, 2 bridesmaids DID receive the dress and wore it to the wedding and it was GORGEOUS. I am not mad at the price, the dress is worth it, my only issue is the advertised shipping time and the lack of ... everything customer service. I'm assuming this is a start up site and so my heart is able to give way to human error, such as delayed response times and things, but the advertised shipment is an absolute need for change. The retailer does not provide accurate shipping and tracking info which should be changed due to the price people pay for the merchandise. Again, I am reviewing my experience, the stress of the purchase is what tanked my experience. Otherwise the product itself, I am satisfied with. To the shipper, you're doing great in regards to advertisement and product, that alone should boost your brand but the other stuff I've mentioned please take into consideration for consumers. Lastly, while the air takes custom measurements, ours were not custom. They were standard cut sizes. The site does state that they do not process refunds for those with tailored measurements. This added into the issue because when I requested a refund, the seller said they could not do so because the dress was shipped. They were unable to confirm in any capacity that this was true.