This company has committed fraud against my deceased father for nearly 2 years while he suffered…read morefrom dementia. My 80 year old mother has been trying for months to resolve this fraud, but they refuse. I have called customer service about 5 times, and the people I have talked with have been both rude and are not knowledgeable. They are now attempting to basically extort my 80 year-old, widowed mother saying she must pay nearly $300 for a phone she has never had. I strongly suspect someone has hijacked this account, but no one at Verizon, at this location or at the customer service center phone number cares. I strongly advise anyone to choose any other service provider than Verizon. Yes, we are escalating this case legally, and I have called an attorney and discussed it by phone. We will be progressing to next steps legally shortly. But this is a lot of stress for an 80 year-old woman who can't help but blame herself for this fraud, as if she did something wrong, and who is upset that now her children have to be involved in helping her. I estimate the possible fraud here is in excess of $1000.00 for the widow of an Army Veteran on a fixed income. Personally I would be ashamed to even walk by a Verizon store, much less work in one. This company is a blight on the East Tennessee Community. UPDATE due to response of Verizon below: The response is, of course a total PR lie. I contacted the email address as requested in the response, and 6 days later no one from Verizon has replied to me. Further, Verizon continues to harass my elderly mother with calls, even though they have been informed that her husband is dead, and not to call again. I have retained an attorney and we are moving forward with legal action, which is of course costing me money. PLEASE listen to me, DO NOT use Verizon. There are many choices. Do not make the wrong one.

Been with Verizon since cell phones came out! The company has taken a steep BASE jump down in…read moredecline in the last year maybe two. I read another review from a Ryan P about his elderly mother and Verizon extorting her. I TOTALLY believe it at the end of the day after countless hours wasted on days that pile up I mean 6-8 hours I have spent trying to resolve the issues the thievery it boils down to them trying to wear you out and give up...I think I am one person ....what of the families with children oh my the money draining out of their account must be more like the force of a recent flood. They certainly did me the moment I had large sums of money in my account it all took shape they billed deceitfully such as the begining and end of EACH month so it could be explained as running into the next month or flexible billing days. even the thank you for payments would be thought to be a second reminder .... BUT ...no. They straight up billed me mostv$400 a month I am one person one phone line . Now they still bill me $375 a month and I have not had service w them in 4 months. They even admitt their mistakes and do zero to fix any of them. The bills won't even include details when I try to login into my disconnected account I'm told I don't have permission that I'm not an owner or manager or my own singular account. This store told me if I came back they would call the police for trespassing because I insisted the store was located in the Marketplace shopping area. it even says that on the huge Steel archways when you enter the shopping area. How can you admit to charging me for a disconnected account which was really just number change...for over a year? And not fix? Absolutely ludicrous

have you ever driven by an airport and seen all the private jets? guess what? a good many of them…read morebelong to Comcast/Xfinity Corp. guess who pays for them? we do! how about some decent customer service instead of asking how we like their excellent service. who marketed that scenario? they take my money immediately, but the flip side they are the worst at providing assistance to correct their broken system. is itnot cheaper to hire someone in India to read a SCRIP than to repair or replace a broken cable? must be!

Comcast is the worst. Service is OK but pricey. YOU CAN NEVER GET A PERSON ON PHONE TO SPEAK TO…read more Ots line they male it as hard as possible to speak with someone when you have cable or internet or billing issues. Stay away from Comcast xfinity.

This company has no concept of customer service. Sorry excuse for service and overcharge. I am…read moreamazed that the incompetent FCC allows them to operate. It is unconscionable to keep someone on hold for 50 minuted while repeatedly running a recording that says how much they value my business. Cut the crap and provide good service or shut down!

Internet device spotty at best. Goes out even when no raí ir storms. The will not extend fiber past…read morejust the first house our block. The rest of the people living in our street are just stuck with bad internet

We where guaranteed 3mbs upload speed for $50 a month. We are not getting anywhere close to that. I…read moream not even able to complete college classes. When calling tech support I kid you not this person began laughing at me then stated he was happy because today was his birthday but then changed his story that his birthday was yesterday. Worst customer service. Worst person to ever speak on the phone with. Messenger pigeon would be a better service.

Horrible service. You will waste at a minimum 45 minutes with Chat and at the end of that, your…read moreproblem will not be resolved. I've had enough of this run around and extremely poor customer service. Today's "customer service" was the last straw. I'm going to Spectrum tomorrow. I don't think Century Link even deserves 1 star.