Massive Packet Loss - Hop 2 - Unusable Internet - 2 Techs Already…read moreThursday, 9/18 at approx. 3:30 the internet went out and Xfinity Assistant said was area wide with restoration soon. Later reported resolved at 4:10, but we were still without internet. Neighbors were also out. We contacted Xfinity through the assistant and chat and went through about 2.5 hours of troubleshooting across 3 different contacts. We set an appointment for Sunday 9/21. First appointment the tech verified the signal past the pole serving us and neighbors was dead, so ran a temp line and scheduled the contracted company for burying in conduit. Internet was fine until Saturday, 9/27 when we experienced frequent disconnects and unusable internet once again. Went through all the cruddy Xfiinity Assistant stuff again and scheduled an appointment for this morning. Explained the issues and showed the PingPlotter data - he didn't even know what it was or how I 'could have any such data that shows information on their encrypted system'. I explained how it can help to identify network issues and how it helped identify a small neighborhood issue in our area about a year ago. He seemed unconvinced and said I was using an unknown, unreliable way to show info - but that's neither here nor there. A while after he left we started having the same issue from about 10:35 - 11:25 am. I had a Comcast Business email for the service at my business for an outage, so I assumed it could be related. After the restoration email from the Comcast Business, our home connection seemed stable the remainder of the day. When I started working this morning, the issue is worse than ever as shown here: I work from home in addition to my business location and this is severely impacting my ability to efficiently run my business. Seeking resolution without having to once again suffer through the terrible customer service / troubleshooting through the app, chat and phone.

Where to start. We have 2 modems, one for my work, one for his man cave outside. We've always had…read more2 modems for years. Last year, they turned mine off. Called, they said they do random checks and thought it was an error, turned it back on. Four months later, same thing, this year same thing, 4 months later same thing. This time after 2 hours they said we can only rent one from them, go buy our own and it would save us the rental fee, so he did, gave them the info to register it and they did. 7 weeks later they turned it off during my work hours. He had to go through trying to see the microscopic modem info. Another 2 hours and they tell us we have to PAY them to keep the modem registered!!! I hate these people, ready to switch to DSL.

We had a great experience with John from Image Communications. He listened patiently by phone as…read morewe described our need for reliable internet in a remote wooded area. He arrived on time and completed the work the same day. We are completely satisfied with the Viasat system he installed.

From the owner: Over 34 years of Legendary Customer Service in the Telecommunications, satellite TV, and Internet…read morefield.

Have been a satisfied, loyal customer for 16 years. Contacted customer service in an attempt to…read morelower our bill (currently $158/mo) and eliminating channels that we don't watch. Our first rep changed our package which lowered our monthly bill and she confirmed that the channels that we wanted would still be available. After the phone conversation ended we discovered ALL of the channels that we specifically asked her about were unavailable. Called back. Got a different rep. Went through the entire explanation of what had just occurred. Couldn't get any satisfaction or explanation. Asked to speak to a supervisor who could not have been more uncaring or uninterested in trying to keep a customer. Encouraged him to review the phone recordings (you are recorded each time you call) to help prevent this problem from happening to another customer. According to the supervisor, our only option was to take us back to our previous package at $158/mo. We have an appointment for Xfinity to take over our services at the end of this month and will be disconnecting our DirecTV. You guys just lost years of business from a faithful customer because your customer service sucks!

Stay away! They have the worst customer service. Your call will be transferred to Bangkok or some…read moreother 5th world country with no results anyway. There is NO CUSTOMER SUPPORT WHATSOEVER. Their updated interface is horrible, the program guide is impossible to read if your not standing in front of the tv like it's 1965. The bill gets higher and higher and the service gets crappier and crappier. Get DISH TV and save yourself the money and aggravation bc in the end, Direct TV will rip you off and spit you out!

My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

My family moved to Tennessee three years ago. Spectrum is the service most used in our area. We…read morehave been very pleased with our internet and cell service. In the last month I have visited the Spectrum Farragut Kingston Pike office twice. On my first visited I returned an extended wi-fi box , I was very pleased with the prompt service I received. Yesterday I went back to the same office because my cell phone was not holding a charge. My phone is now holding a charge and working and overall working very well. On both visits I dealt with Cash. He was extremely professional and seemed to really care about at my satisfaction. I was very impressed with Cash and would highly recommend him to assist you with your Spectrum account.

Spectrum can not provide reliable service for any given length of time . 35 yrs with other cable…read morecompanies, and Spectrum has been down more times in 2 yrs than all other companies 33 yrs combined. See screenshot of their quality below

Charter internet goes out for multiple hours at a time, multiple times per week, sometimes even…read moremultiple times per day.

The store is consistently "understaffed". The only reason for the 2nd star is that the person who…read moreended up helping us was fantastic. And keeping people stick in the store for over an hour but no longer having a public restroom is cruel.

Hi Ryan, if you still check your revie. I am so sorry for what you went thru! And believe me, I…read moreknow exactly what you went through! I have been through HELL since June 2025, since my husband's mother got caught up in a Facebook romance with a white trash toothless CRIMINAL! I have been all the way to Executive, Verizon Fraud Supervisor told me Fraud doesn't handle my issues- ESIM SWAPPING PORT FORWARD PINEAPPLE SPOOFING, UNAUTHORIZED ACCESS AND ACCOUNT CHANGES ( at least 9 that I know of) , Impersonating my husband IN THE STORE WE ALWAYS GO TO!!! My husband looks like VIN Diesel from the 1st movie. Slim shady(hacker) impersonated my husband over the phone and cut off our autopay. My husband is a 100% Disabled Combat Veteran, 82nd Airborne Infantry. He doesn't make calls, especially business related- I do it. We have advised Verizon many times to put a note on our account that NO ONE but my husband and I can make changes to our account. And if someone tries, we are to be notified. SO how is this POS going in the store saying he is my husband and doing whatever he wants? UNAUTHORIZED UPGRADES ON BOTH OUR PHONES, (5 on my phone, 2 on my iPad, a MDM installed in my phone , my camera turned into a 24/7 front back live audio & video stream), my husband's iPhone upgraded 2x and a payment agreement added. My phone is barely functioning because SS has complete control over it. We are both having SPOOFING on our devices, FRAUD, THEFT, IDENTITY THEFT , HARRASSMENT, STALKING , TARGETING, TAMPERING WITH INTERNET AND CELLULAR SERVICE, products, providers- we BARELY get the 2 smallest bars for signal! I have shown them physical, screenshot and photographic evidence - they still Don't Care! The ESIM SWAPPING happened at least 2x a week, leaving me without phone service, I got tired of them not doing anything, so I don't even report it anymore. They won't help with Apple or IOS ISSUES, just tell me to wipe and factory reset my phone! I gave them the names, account number, email address of the CRIMINAL, still didn't care! NONE OF THE PROVIDERS OR APP COMPANIES WILL DO ANYTHING, BBB, FCC, FTC, IC3, CPB, POLICE, STATE DISTRICT ATTORNEY GENERAL, DHS, SECRET SERVICE, TBI, THP, POLITICIANS, FBI! NONE OF THEM WILL DO ANYTHING!! Attorneys won't help without a court case, Police won't even take a report , not even after that MF Impersonated a Police Officer using my daddy's name!! If ANYONE sees this and has any information for what I can do to fix this mess, please reply! Over a year and ongoing , I can't do it anymore Susan Franks