Massive Packet Loss - Hop 2 - Unusable Internet - 2 Techs Already…read moreThursday, 9/18 at approx. 3:30 the internet went out and Xfinity Assistant said was area wide with restoration soon. Later reported resolved at 4:10, but we were still without internet. Neighbors were also out. We contacted Xfinity through the assistant and chat and went through about 2.5 hours of troubleshooting across 3 different contacts. We set an appointment for Sunday 9/21. First appointment the tech verified the signal past the pole serving us and neighbors was dead, so ran a temp line and scheduled the contracted company for burying in conduit. Internet was fine until Saturday, 9/27 when we experienced frequent disconnects and unusable internet once again. Went through all the cruddy Xfiinity Assistant stuff again and scheduled an appointment for this morning. Explained the issues and showed the PingPlotter data - he didn't even know what it was or how I 'could have any such data that shows information on their encrypted system'. I explained how it can help to identify network issues and how it helped identify a small neighborhood issue in our area about a year ago. He seemed unconvinced and said I was using an unknown, unreliable way to show info - but that's neither here nor there. A while after he left we started having the same issue from about 10:35 - 11:25 am. I had a Comcast Business email for the service at my business for an outage, so I assumed it could be related. After the restoration email from the Comcast Business, our home connection seemed stable the remainder of the day. When I started working this morning, the issue is worse than ever as shown here: I work from home in addition to my business location and this is severely impacting my ability to efficiently run my business. Seeking resolution without having to once again suffer through the terrible customer service / troubleshooting through the app, chat and phone.

This company has no concept of customer service. Sorry excuse for service and overcharge. I am…read moreamazed that the incompetent FCC allows them to operate. It is unconscionable to keep someone on hold for 50 minuted while repeatedly running a recording that says how much they value my business. Cut the crap and provide good service or shut down!

Internet device spotty at best. Goes out even when no raí ir storms. The will not extend fiber past…read morejust the first house our block. The rest of the people living in our street are just stuck with bad internet

Have been a satisfied, loyal customer for 16 years. Contacted customer service in an attempt to…read morelower our bill (currently $158/mo) and eliminating channels that we don't watch. Our first rep changed our package which lowered our monthly bill and she confirmed that the channels that we wanted would still be available. After the phone conversation ended we discovered ALL of the channels that we specifically asked her about were unavailable. Called back. Got a different rep. Went through the entire explanation of what had just occurred. Couldn't get any satisfaction or explanation. Asked to speak to a supervisor who could not have been more uncaring or uninterested in trying to keep a customer. Encouraged him to review the phone recordings (you are recorded each time you call) to help prevent this problem from happening to another customer. According to the supervisor, our only option was to take us back to our previous package at $158/mo. We have an appointment for Xfinity to take over our services at the end of this month and will be disconnecting our DirecTV. You guys just lost years of business from a faithful customer because your customer service sucks!

Stay away! They have the worst customer service. Your call will be transferred to Bangkok or some…read moreother 5th world country with no results anyway. There is NO CUSTOMER SUPPORT WHATSOEVER. Their updated interface is horrible, the program guide is impossible to read if your not standing in front of the tv like it's 1965. The bill gets higher and higher and the service gets crappier and crappier. Get DISH TV and save yourself the money and aggravation bc in the end, Direct TV will rip you off and spit you out!

Folks, believe all of the ONE STAR reviews. Charter service, or lack thereof, is HORRIBLE in the…read moreArden area. Call, lose half day of work, tech comes, issue not at house, work order for service crew placed, service crew arrives don't fix issue, does NOT test to see if issue is fixed, marks service call as complete, drives away. Call, lose half day of work, tech comes, issue not at house, work order for service crew... Rinse and repeat for two years. Charter is horrible and the price continues to increase. Offer $25 service credit and have to have special approval for that large amount. Charter is horrible.

No bars of cellphone service for 10 days!!! Charter blames Verizon. Verizon blames Charter. I…read morecan only contact people if I'm at least 4 miles from my house! Not one tech rep has been able to help! I live in an area where only 4G is available, surrounded by mountains with 5G, so "Sorry, come back when our specialist is in. He'll be here in 3 days." "Maybe he can help you then." If you can avoid both Charter Spectrum and Verizon, I highly recommend seeking service elsewhere. I'm paying about $180 per month for just 1 cellphone, 1 TV and internet!!! They should rename their Customer Service Dept 'Customer Disappointment 24/7' and their Technical Support Dept 'What Tech?!'

Where to start. We have 2 modems, one for my work, one for his man cave outside. We've always had…read more2 modems for years. Last year, they turned mine off. Called, they said they do random checks and thought it was an error, turned it back on. Four months later, same thing, this year same thing, 4 months later same thing. This time after 2 hours they said we can only rent one from them, go buy our own and it would save us the rental fee, so he did, gave them the info to register it and they did. 7 weeks later they turned it off during my work hours. He had to go through trying to see the microscopic modem info. Another 2 hours and they tell us we have to PAY them to keep the modem registered!!! I hate these people, ready to switch to DSL.

Aaron's is a good company. They did a good job with hooking up my satellite and were there in a…read moretimely manner. However Directv is awful. They now have become just like Verizon and Comcast in that they don't give you that much for how much money you pay and you never pay what they say you're going to be charged. They give you some nice, FAIR number and then tack on all these little charges that really add up to a lot. It's sad being as my family has had Directv for a decade and a half that after I cancel they raided my account 13 days before the bill has always been paid and left me with absolutely nothing for my family, literally. I've paid them every month for years and now they act like I'm evading paying them when it wasn't even time to pay the bill yet. Greedy! P.S. Aaron's, if you don't want this Yelp post on your business then tell the cowards at corporate to set up a Yelp account and stop putting their crap off on the little man.

From the owner: Aaron's Satellites is an authorized DISH Satellite television Retailer specializing in Satellite…read moretelevision and Internet. We are your local choice for DISH service. We are dedicated to serving the local community of Damascus, VA. DISH is the best choice for value, technology and customer service. Call or stop by today.