have you ever driven by an airport and seen all the private jets? guess what? a good many of them belong to Comcast/Xfinity Corp. guess who pays for them? we do! how about some decent customer service instead of asking how we like their excellent service. who marketed that scenario? they take my money immediately, but the flip side they are the worst at providing assistance to correct their broken system. is itnot cheaper to hire someone in India to read a SCRIP than to repair or replace a broken cable? must be! read more

Comcast is the worst. Service is OK but pricey. YOU CAN NEVER GET A PERSON ON PHONE TO SPEAK TO. Ots line they male it as hard as possible to speak with someone when you have cable or internet or billing issues. Stay away from Comcast xfinity. read more

They have 4 computers to pay at and they always have either one or two open. There are huge lines and slow employees like they don't care that people have other things to do . The employees are dry and inconsiderate. They need new employees and new management. The only place to pay this bill others than by phone. I hate this place so much. If you go always plan to be there at 20 minor more. So plan your day wisely. I come here every month and its the most uncomfortable place ever . If you are able to not have Comcast , Dont get it . Everyone that is a customer complains constantly in line and the employees wonder why . Please Comcast actually do something for your customers and hurry the crap up . Thank you . read more

Comcast Service Center - Where is the help ??? - Internet Service Providers Near Me - Gray, Tennessee

I had my cable through Comcast for 2 years while in college at ETSU. I felt they ripped me off simply because I was a college student. I told my installer "I need to know what my monthly payments will be because I'm a college student on a budget." He told me "19.99 per month" (I only had internet, no cable). It was never ever ever that cheap! By the end of my contract my bill was $100 dollars for slow internet! They started putting a "data limit" on my account and would charge me extra if I went over my GB. They didn't even warn me about the change. I have never had internet that had a data limit before. However, the people in the Comcast office were nice when I told them I wanted to cancel my services. They were a bit pushy when I told them I was not interested in transferring my services after I moved. Will not get cable through Comcast/xfinity again. read more

Techs are great, but getting things set up is a real chore. They try to use tech to fix problems, takes forever to reach a real person. They had set up an appt, then never showed finally reached them and after talking to three different people I found they really had never scheduled it. Horrible customer service... Wonderful field service!! read more

Comcast did a schedule maintenance 3 weeks ago, which took 11 hours, WiFi, cable and internet has been down more then it has been up. I am ready to rip out your equipment and throw it away because it is garbage. I hate that I can't talk to a live person when I call and all the recording does is tell me to reset my equipment. I can reset my equipment in my sleep because I have done so many times over the past three weeks. Oh, by the way, don't call customers trying to sell them upgrades when your products don't work. I fell for your last upgrade, X1, it cost me $11 more a month and there is no difference in my service, so no, I won't be buying another upgrade from you. I am paying $148 a month, that's way to much for the quality of service I am receiving. From the looks of the other reviews you guys are not doing very well. read more

I don't recommend anyone to get Century Link After being a customer of theirs for years the company has went downhill and I don't believe it will ever be good. Dealing 3 years with an issue of no internet and no phone line when it rains they still have not fixed the problem. Then we inquired about dropping them and getting Comcast, so they came out. We are 230 feet from the road and they want over 3000 dollars for the install. Comcast is a highway robbery. It is sad when business in service for the public will take advantage of people. So I will never recommend Century Link and or Comcast. read more

I can't even give this company any stars! If I could I wouldn't even select one star because they are not even good enough for one!This is the worst service I have ever had with any type of company. They tell you one thing and do another. Their customer service team has no idea what they are doing! This company has no integrity! If you are looking for an internet provider look elsewhere this company will take your money but never actually come by to do the instal and give you what you paid for!!!! read more

I wouldn't even give them one star!! I lay $102 for cable and Internet and I didn't even want cable! I have never used it at all!

I am new to the area. I went out of town for a few days and returned to find out cable was out. After spending more than an hour on 2 chats (I was disconnected from the first one), I found out a service technician needs to come out. It is Saturday evening and the earliest the technician can come is on Wednesday. This seems like an inordinate amount of time to wait. I would not recommend this company. read more

Sorry, their price goes up after each month.Stays out and takes for ever for repair.When call about service or repair you will never get anyone local their over seas or maybe lucky and can understand a word or two.Sorry.Ho any way but comcast read more

Comcast charges ridiculous prices and sent me ane box that I Don't need f!?!? and is charging me for it

Avoid doing business with them. They are thieves and then when you catch them they say "Finance won't let us refund the money we stole from you. It's just our policy". From a 20 year customer who's had it with the degradation of service. Try to get a straight answer. They just laugh at you. AVOID!!!! read more

The worst service in the history of man kind. Have cancelled several appointments for repair and then don't let us know. Suggest if they schedule any thing do not take time out of your day, call during the time they are supposed to be there then make them confirm and agree to pay you if they don't show... read more

This is a horrible company to do business with. This is the Comcast store located in Johnson City TN. First like many others have already said, they are short staffed on quality help. My own experience with them as a new customer has been rotten to say the least. First time I was there I received used equipment as new. Had to go back to exchange the equipment for better usage. Three trips to this local store to set up TV and Internet and three different prices and packages. ON 10.30.2018 I went back and got their triple play package that was to run me 120.46 per month on a two year contract. I have been waiting on a bill from them since then and I finally received my FIRST BILL on 12/31/2018 and it was in the amount of 390.34 and a note saying that they were going to stop my service if this wasn't paid by 12/31/2018. This bill was mailed out by them on 12/25/2018 Christmas day. As to how, what or why this bill is so high, I have no idea at all. It should be 240.92. I picked up this equipment at the store and hooked up everything myself to avoid the 60.00 service charge for a tech to hook it up. I have called them about this bill and couldn't reach anyone outside of the annoying phone answering system instead of talking to a LIVE PERSON. Tried calling XFINITY at 1-800- 934-6489 also to no advantage of mine. All I can say to anyone reading this posting is to really check around for a much better cable company to do business with. read more