I was at my wits end with my dog, Reggie. I was really considering getting rid of him. He was jumping all over people, chewing everything, and jumping on counters. Kimberly took him in for 3 weeks and turned everything around. Reggie came back a much more obedient and happy dog. We have been able to enjoy him so much more and now he feels like a part of our family. He is so much better! If we get another dog in the future we will definitely go to her for further training. Kimberly was so easy going, she addressed all of our concerns, gave us frequent updates, and she continues to check in with us to see how Reggie is doing. read more

I had a very disappointing experience with Kimberly from Brightstar Canine Training during my dog Lilo's board-and-train program. The first day started off fine. I reached out for an update and received a photo and message saying Lilo was nervous but doing okay. After that, communication became extremely poor. I repeatedly had to reach out myself just to get any information about my dog, and many times I received no response at all. Kimberly explained that an internet pole near her home was down, which made communication difficult, but as a dog owner paying a significant amount of money for a board-and-train program, I still expected consistent updates and communication about my dog's wellbeing and progress. What was most frustrating was that I never received clear information about what training was actually being done with Lilo. I received very few updates, mostly just photos, and there was little to no explanation about the training methods, progress, or follow-up plan. The lack of communication caused me over a week of stress and worry wondering if my dog was okay. Unfortunately, after bringing Lilo home, I also noticed behavioral changes that were concerning to me. She came back significantly more nervous and reactive than before the program, barking at nearly every sound and appearing much more anxious overall. In the end, I decided to pull Lilo from the program early. Spending around $1,500 for an experience that left me anxious, uninformed, and concerned about my dog's behavior afterward was incredibly disappointing. I believe communication, transparency, and proper follow-up are extremely important when someone is trusting you with their pet, and unfortunately that was not my experience here. read more

've had several bad experiences with this trainer. She has been incredibly unresponsive. Several times while boarding my dogs I couldn't get a simple reply when I texted. I contacted her about training and heard nothing. Moved on and months later met with her again to set up long term training. She agreed to this and then 100% ghosted me. We planned to meet biweekly and she never replied after I gave her a week to contact me and come up with a training plan. She gave herself a five star review saying she goes above and beyond for her clients but her unprofessional way of managing her business is enough for me to no longer use her. I am so apppalled that she fell off the radar countless times and doesn't provide follow up leaving me high and dry. I will not recommend her due to this. She is very expensive compared to seasoned trainers who charge the same or less and provide a full training plan and are excited to earn your business. Look elsewhere. read more

Agree with all of the other reviews about poor communication skills. I emailed and texted about boarding my dog here. After an initial response email, I never heard anything back from her. Completely unprofessional. My dog is a member of the family and my time is valuable. I'm not wasting any more time on BrightStar Canine. Moving on to a better run business. read more

I will never board my dog here again. My husband and I boarded our 6 month old husky Jax for a week during our honeymoon. I checked in with Kim about mid week to see how he was doing, her response was he was doing great and having fun. The afternoon we returned home my husband went to get Jax, and called me as soon as he picked him up and told me that Jax has a huge wound on the side of his neck. This was caused by an allergic reaction to a bark collar Kim used, without any consent from either of us to use it, and there is no mention of a bark collar anywhere in the contract. What IS in the contract is that we would be contacted immediately if there was any sort of medical concern. In conjunction she tried to clean and treat the wound without any authorization or input from us about what we'd like to do. She had initially told my husband it happened the first day he was there, but got mixed up and later told me it was the day before we picked him up. Now, not only did we pay $320 to board Jax, we paid $140 for his visit to the vet the following day. The vet gave Jax some medications, but a couple of days later his wound looked worse. Because of where the wound was we could not put a cone on to prevent the itching, nor his collar because it would rub. He required strict supervision for nearly two weeks on top of pills twice a day. Coming home to that after our honeymoon was a nightmare. Even though the contract does say the owner is responsible for vet bills, I felt that her breach of the contract and the use of the bark collar would persuade her to reimburse for the vet bill. I emailed Kim on June 21, and didn't hear anything. I emailed her again on July 2, didn't hear anything. I text her on July 3, didn't hear anything. Text again on Thursday July 5, and she asked me to resend my email. She told me she would respond by the end of the day Monday July 9. 7pm on Monday I hadn't heard from her, so I text her again and finally got an answer after two and a half weeks. Kim told me she would only pay half, which is certainly better than nothing, but this never would have been an issue if she had stayed within the guidelines of her own contract, which I would thoroughly read if you're even considering boarding a dog here. read more