My experience was similar to Jim's review. Our mother moved in with us and we were trying to figure…read moreout her schedule and let Jackie - the owner - know we would need to adjust her schedule as we got things sorted out. She said that was not a problem and promised us that she was just a phone call away. We left that meeting very hopeful. We rarely could get her on the phone after that day and her scheduling team had a big issue following through with requests for a schedule change. I even emailed them a proposed schedule using the email on their website. They never got it and didn't know where my email went; they assumed it went directly to Jackie but weren't sure... When I did finally get ahold of Jackie (calling the number on the invoice) she promised us twice she'd get a schedule to us by the end of the day. She didn't. Nearly a week passed with us asking her a second time to provide an update -- again she promised she'd get back to us by EOD. She never did and never even contacted us to say she needed more time. It was just *silence.* When we let them know we were terminating our service, Jackie was defensive and confused. It was a truly wild experience. I'm giving them two stars because the person they did set us up with for a few days each week was good. She just didn't have bandwidth -- and I don't think Pink Angels is staffed to be anywhere as flexible or accommodating as they promised.

If only it were possible to give lower than a one-star review. I don't know where to start; the…read moreservice was deplorably bad. My first clue should have been when the company owner, Jackie, showed up at our house driving a Maserati. At our first meeting, I was promised the moon and the stars; I was told the schedule is as flexible as I needed it; if I needed anything, Jackie is only a phone call or text away 24/7. After that meeting, I was never able to speak with Jackie again. Instead, she has a staff of family members who incompetently complete all of her work. When I would ask to talk with Jackie, I'd get the excuse that she was too busy or in a meeting. When returning my calls, they would consistently call my mom direct, which did nothing but confuse her; when I expressed my dissatisfaction with the service I was receiving, they canceled on me altogether with no notice at 4p on a Friday. I was left caring for my terminal mother until I could find another care provider. Palos Hospital's hospice service recommended Pink Angels, and I accepted their recommendation without question; well, lesson learned. I've reached out to the hospital to let them know about our experience and ensure they never recommend them again. We went with a company called Home Instead, and they were the most caring and compassionate people I've ever encountered. I wish I had gone with them in the first place.

Called many agencies to find care for my father. After speaking to Brad, I knew I found the right…read morefit! They took care of everything, and kept in constant communication with me if there were any issues. Highly recommend them!

I am writing to thank Agnes Scurek, caregiver employed through Home Instead in Palos Heights, Il.,…read morefor her superior services in every realm from caring for my husband with early onset dementia to her delicious cooking, to her immaculate cleaning. We consider ourselves blessed and grateful to be in her caring hands. Five plus stars!!!!!

Waited an hour and a half for an appointment. I ended up just leaving. Avoid this place at all…read morecosts! Extremely unprofessional

We visited the Neurology department and was blown away from the minute we walked in the door. The…read moreprofessionalism and kindness displayed made us feel at ease. Dr Ramos took the time with my Mom explained things to her so could understand at her age that means a lot

My Father was sent here for rehabilitation now he has dementia. He was sent here to get a little…read morestronger. He was to do rehab everyday however, it was not done. They told us my dad had behavioral problems on one occasion, we found out later that was all a lie. One good thing is he had no fall while at the facility. Everytime we came my father was soiled a few times we ourselves showed him changed linen and cleaned room. He wasn't giving water when we wasn't there, we know this because day of discharge he was hospitalized for dehydration he had a seizure which the dehydration triggered this. If you send your loved one make sure you to make your presents known and stay on top of the staff. Off the experience I would not let my loved one go here again.

DO NOT SEND ANYONE THERE!! They lied about how she was doing in rehab and sent her home, unable to…read morewalk. Someone there stold her debt card and charged 300+ worth of charges on it. I could go on but I've made my point. STAY AWAY FROM THERE!!!

Kristie really impressed me with her knowledge of the various types of Vertigo and her procedures…read morefor diagnosing which one I had. I could not have done the therapy without her. She is extremely knowledgeable, well-trained, and able to explain clearly why she is doing what she prescribes. The facility is pleasant, the equipment is plentiful and varied and the is friendly.

The workers are very nice and understanding and patient, they help me a huge amount with rehabbing…read moremy knees and I wouldn't have been able to do it without them. They do things that i never thought would affect that area but it has made it significantly better and I couldn't be happier.

My experience with Premier has been nothing short of perfect, from my very first visit. I am…read morecurrently in physical therapy for a back & neck injury sustained from a rear-end collision. From Dr. Ahmed, to the receptionist/assistant/etc., Sondas, to the physical therapist, Cody, I am completely satisfied with every visit. The office culture is relaxed and friendly, which contributes significantly to visits that leave you looking forward to the next. Although I am optimistically looking forward to a full recovery and no further P.T., I would not only return with zero hesitation, should the need present itself, but I will also recommend them to anyone I meet that could benefit from their services.

Very nice people, very nice facility. I would return to this location if I needed physical therapy…read moreagain.

I'm writing this review to warn families who may be considering placing a loved one in this…read morefacility. What my family experienced was heartbreaking, unsafe, and completely unacceptable. During my elderly mother's stay at the Sunrise Senior Living Community in Palos Hills, IL., we encountered repeated instances of neglect, unsanitary conditions, and gross mismanagement. She was found multiple times in the middle of the night unattended -- once placed on a urine-soaked couch with furniture positioned around her, and another time sitting stiffly upright in a chair, without socks or shoes, as if she were a display. When questioned, staff gave conflicting and inadequate explanations. We also witnessed a persistent ant infestation in her room, which staff failed to address despite multiple reports. The situation grew so bad that we had to demand a room change after three weeks of inaction. Even then, the Executive Director initially resisted our request, only to later offer another room at the same rate -- raising serious concerns about honesty and integrity. My mother was confined to a wheelchair for nearly four weeks due to an undiagnosed urinary tract infection -- something the Director of Nursing completely overlooked. Despite visible signs of physical decline, it was our family -- not the staff -- who suggested that she be tested. She tested positive immediately. Within 36 hours of leaving this facility, my mother was walking again. This level of incompetence and indifference is inexcusable. She also sustained an injury that went untreated. When asked about it, the staff simply said "she fell," without offering any further explanation or medical follow-up. The wound worsened over time and scabbed without care. The facility itself is not secure -- I was able to enter after hours on multiple occasions without being stopped, questioned, or asked for ID. This lack of oversight puts all residents at risk. To make matters worse, several of my mother's personal belongings -- including clothing -- were stolen during her time at the facility. Despite repeated requests, these items were never returned, and we've received no accountability or reimbursement to date. Sunrise personnel also stole her mattresses and bedspring. We were forced to file a police report to have this matter addressed. SMH Throughout this ordeal, communication was inconsistent and unprofessional. I requested all contact be conducted via email or certified letter, but staff -- including the Executive Director -- repeatedly disregarded this, continuing to call me directly despite clear boundaries being set. She was actually calling me from 3-4 different phone numbers. Very immature as you can see. We have filed formal complaints with state authorities and law enforcement. I strongly urge families to conduct extensive research and consider this experience before entrusting your loved one to this facility. What we endured has taken a heavy emotional toll -- one no family should ever have to go through. I included a pic of my mom. unattended, laying on a urine saturated couch, restricted by two chars serving as barriers at 12 am. Made a surprise visit and this is where I found her....trust me, you never want to experience anything like this. Came back the following night and found the same. 'EVERTHING THAT GLITTERS ISN'T GOLD' Don't be fooled by the dog and pony show, do your research

My Relative is at Sunrise and he loves it there. The food is great and there are activities if you…read morewant to participate. The Staff is efficient and always calls me and gives me updates. Terrin is an asset to Sunrise. During the holidays throughout the year they have family acctivities which we join in when we can. It's like a big happy family there and they treat you like that!