My father was in his early nineties when he started using the Bright star home care. He had an excellent policy long term care policy, so you would think everything should go smoothly. However, that was far from the truth. The salesman Todd was very good about painting a rosy picture, but quickly failed us. Not only did my father have to wait the usual time when a new company starts ,but he had to deal with numerous delays to be paid for his services from bright star.
Bright star never submitted his bills so he could get reimbursed. They were of course prompt to collect any money due to them. They used many stalling tactics when it came to my father being paid the amount that was due to him. It got so bad that we had to involve a lawyer because they refused to submit his bills for reimbursement. Todd was very aggressive salesman, he never looked out for our best interest, he was after the dollar.
Sadly, the stress was too great for my father and he had his third stroke. This left him with long term effects and we almost lost him. I would never recommend a company that was more interested in becoming profitable at the expense of its clients. If you value your family member I would highly suggest that you go elsewhere. This company should be renamed Dim Star. read more
