I made my selection online and ordered it to be shipped to the Seattle location. Everything went well, and the ring was even delivered a day earlier than expected. The service was wonderful when I came in to pick up the ring. My fiance (she said yes btw) and I went back a week later to get the ring resized and even then the service was great. We may even come back here for our weddings bands! read more

I'm extremely disappointed with my experience with Brilliant Earth. I want to be fair and say that the customer service we received in the store was good. Unfortunately, everything that happened after we sent my fiancée's ring out to be resized was unacceptable. The resizing process took approximately six weeks. During that time, we received three separate emails rescheduling the expected completion date because the ring still wasn't ready. This wasn't just an ordinary piece of jewelry we were waiting for--this was my fiancée's ring, and because of these delays, we did not have her ring available for our wedding. Brilliant Earth offered us a loaner ring, but given the importance and sentimental value of the occasion, I did not feel that a loaner was an adequate solution. You purchase an engagement/wedding ring expecting the actual ring you chose together to be there for one of the most important days of your life. I understand that delays can happen, but six weeks and three separate reschedules without being able to have the ring back in time for our wedding was extremely disappointing. For a company selling jewelry connected to major life events, I expected much better planning, communication, and accountability. read more

My partner and I dropped by to view engagement rings. This was just a browse and learn about diamonds and to view the styles in person vs online. We had a 50 minute consultation and while it was insightful to learn about the 4 Cs and get an up close look at the diamonds. We felt like the entire appointment was so sales pushy. We stated this visit was JUST TO LOOK and get an idea of what I'd like. But the lady really tried to get my partner to put a deposit down for a ring I was just so-so about. So disappointing considering the rings they do have are very pretty. But the negative things I've heard about BE combined with this particular interaction has left a sour taste in my mouth. We will be going elsewhere for the ring. read more

We had been to a few other jewelers to look for wedding bands, but none had customer service as good as Sam. He was very helpful and informative as he really knew his stuff about every ring. He was very honest and clear throughout the whole process and helped us find the perfect one. 10/10 experience. Couldn't recommend anyone more! read more

Brilliant Earth - Seattle University Village Showroom. Faulty clasp discovered the day after Christmas. The store acknowledged the defect and sent them out for repair -- without disclosing that doing so could affect return eligibility. A replacement pair was issued... with the same clasp defect. After multiple visits, calls, and emails, I returned both the earrings and the gift-with-purchase item. The return was accepted and later confirmed. Nearly a month later, I was told the return was "outside the return window" -- the first time that was ever mentioned. Brilliant Earth currently has the earrings in their possession and we still do not have a refund. Defective product, defective replacement, inconsistent communication, and a return accepted then retroactively denied. Extremely disappointing experience for a fine jewelry brand. read more

We walked in on a Saturday not expecting to get much service since it's a Saturday and a walk in, so we also booked an appointment the following Saturday just in case. I pretty much had an idea of what I wanted in terms of shape of the diamond and setting, but wanted to see for myself what it might look like in person. Even though we just walked in, to our surprised, the staff were amazing! We had the pleasure to speak with Caleb, and he was so knowledgable, provided us with so much information on what to look for, answered all of our questions, and just generally vibed with us. He scheduled us an appointment the following day too to look at actual diamonds! Unfortunately, he wasn't the person to lead the appointment, but he did train the person that helped us in that appointment! Sam was wonderful. So sweet and patient with us! In the second appointment we were able to see the actual diamonds in the shape and carat size I was envisioning. Sam explained more about settings and helped me understand what I was looking for. There's loads of review, especially on Reddit, about BE's reputation, and I was really hesitant on service as well as my ring. My ring is beautiful and my experience was great. No issues with my ring and it looks and feels well made. read more

My husband so generously decided to upgrade my engagement ring with Brilliant Earth. Great quality and such a welcoming team! read more

Brilliant Earth - Jewelry Near Me - Seattle, Washington

I was visiting from out of town and was unaware of the hours. Despite being close to closing, Sam Altman was willing to serve me and link me with one of his coworkers when his wait-listed customer came in. The experience was wonderful and while I didn't catch the name of the associate, I ended up walking out with 2 items + a free pair of earrings. Overall a great experience and I wish them both the best in their future endeavors! read more

I'm giving Brilliant Earth in Seattle one star. I bought an engagement ring, and after a month or two, a side diamond fell out. We sent it for repair, after about a month of waiting they basically just popped it back in and it fell out again immediately when we got it. We asked to change the ring style, paying extra, and after all the trouble, they still charged us that difference (which was $100) no courtesy at all. Then we waited again and after 2 months we finally got the ring back, and got a "sorry" gift that was just insulting. I can't recommend them quality and service were both disappointing. Honestly it ruined the beginning of our engagement experience. The ring was in repair or with them longer then it was on my fiance finger. These people are pushing out defective products please dont get fooled by the marketing. read more

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Sam Altman is the best-- can't recommend him enough if you are ring shopping in Seattle. We walked in a little overwhelmed and left feeling totally confident and excited, all thanks to Sam's calm energy and deep knowledge. He never made us feel rushed or upsold--just super supported throughout the whole process. He asked great questions, really listened to what we wanted (even when we didn't know how to describe it), and helped us land on a ring that we're absolutely obsessed with. The whole vibe was fun, stress-free, and way easier than we expected. Couldn't recommend Sam more--he made what could have been a high-pressure moment feel chill, special, and totally us. read more

I sent my ring to Brilliant Earth to be resized just half a size and to have a diamond tightened--routine work after only six months of wear. After they pushed the delivery date back by three weeks, I'm now over six weeks past the original return date and just found out they're re-making the entire ring. After only six months, why does a $10,000 ring need to be completely remade? What's worse is the complete lack of real customer service. You never get to speak with anyone who can actually help--only call center reps who are clearly limited in what they can do. For a company that markets itself as premium and ethical, the customer experience has been deeply frustrating and disappointing. If I could leave zero stars, I would. Buyers beware: you're paying top dollar, but the post-purchase support is nowhere near what it should be. read more

Thank you so much to Sam Altman for helping me and my fiancé find our wedding bands. He took the time to explain everything to us and made the whole experience feel easy and special. We really appreciated his patience, knowledge, and genuine care throughout the process!" read more

Got my wife's engagement ring here. It was the smoothest process ever. The team and service was great!

First off: special shout out to Sam Altman of the University Village location in Seattle, WA. He took the time to educate me on what to look for in diamonds and settings, explained all the options, and even helped me pick a few different combinations of stone and settings. I loved the fact that I could see each individual diamond online at high magnification and 360 degree view. It really helped me pick the perfect stone. I also loved that I could see how various shapes would look on every single setting available. My only qualm is that FedEx is a terrible courier and delivered my package a week later than scheduled on 2nd Day shipping due to a myriad of problems. I wish Brilliant Earth would use a different courier. read more

Brilliant Earth - Jewelry Near Me - Seattle, Washington

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Another BE update. I cannot stress enough to not shop at this store. My wedding band is a delicate band with stones around the top half, and a prong holding the stones in place. When we originally went in to buy a band I had wanted one that was more delicate but they told me that one wasn't suitable to be an everyday wear and you'd have issues with the stones falling out-- they suggested instead the size band that we ended up purchasing and that we wouldn't have those issues. Since my wedding in early September 2024 I have worn the ring seldomly because we got pregnant and then I had my kiddo. We have taken the ring in twice to be cleaned and both times multiple stones were loose, so loose that they wouldn't clean it. BE told us that we didn't need to do anything to send it in other than to file the warranty but once we went to file the warranty the warranty company said we needed to provide a video of the loose stones (just another example of BE being unable to communicate properly to their customers) to BE credit, they finally did the bare minimum, and made this wrong right by fixing the stones for free without the warranty needing to be used. The next time that we went in (less than a year later) and were told more stones were loose after minimal wear, we asked to speak to a manager to understand why a ring, that BE recommended we get and had been barely warn, continues to have issues. The manager said that before she could help us we'd have to send it in for inspection. We spoke with that team today who said stones were loose, prongs needed to be fixed and my favorite part: they emphasized that the ring had more damage than you'd expect to see in the time since the last time it was fixed as if implying it was not only warn often but mistreated. She then said something along the lines that the type of ring isn't meant to be a daily wear ring. I cannot stress enough how little I've warn this ring because of pregnancy and postpartum and again this is the ring that BE suggested we purchase as our wedding band. I can't help but think this was done on purpose to try to take any blame away from BE and why the manager wouldn't help us until it was sent in for repair. If in the 20 times I've worn that ring in the 8 months caused that much damage it says a lot about their quality of rings. I cry whenever I have to deal with this ring and this symbol from my wedding day that should be nothing but happy memories is instead overshadowed by this terrible company. read more

I was pleasantly surprised by the exceptional customer service given to me by Sam Altman. I thought I would end up having a neutral/bad experience due to past interactions at other jewelry stores. Sam was friendly, authentic, and gave me options across a few different price points. He never badgered me or pressured me to buy. I will definitely buy my ring here, but only if Sam helps me with the purchase. read more

Tried to purchase engagement ring. Spent days going between customer reps and management to assist because of website issues. Locked in order, payed for diamond and waited 10 days to get an email saying the diamond that was chosen is no longer available. Then they tried to offer lower quality diamond at same cost......... I will not be going back to this website JUST because of the amount of issues I had. Quality is important. It's unfortunate because of the time I spent trying to find the perfect one. read more

Brilliant Earth - The product - Jewelry Near Me - Seattle, Washington

Visited Brilliant Earth Seattle on August 21, 2021 to have my engagement ring resized. Another couple was there picking up a ring. Place is nice and clean, small in space. The woman I dropped off my ring to stated my ring was a 4.25 based on her resizing tool. Informed her it should be a size 4.5 per invoice from Brilliant Earth. The woman there was able to locate the order my fiancé purchased with a phone number search using his phone number. Was informed 2-4 weeks for resizing. Informed her I would suggest Brilliant Earth call me instead of my fiancé as he lives in Texas and I live here in Washington. Provided her with my phone number, ID for verification of drop off and left. Later my fiancé informed me Brilliant Earth called and wanted $135 for resizing and they failed to grab payment. I am not sure why I did not receive that phone call. I then receive a separate call on August 23rd that 'my husband's' billing address for his credit card provided does not match the one on file. I am not sure why they called me this time. Today, I come home to a FedEx package sitting on my doorstep from Brilliant Earth with my ring inside. I received no phone call and am fortunate my package did not get swiped. I am not sure why they shipped this package when I had not authorized any shipping or provided them with an ok to ship to this address. I have a separate address for mailing due to high package theft in the area. Overall, I am disappointed with the lack of attention to details (calling my fiancé versus me, despite being provided with my phone number at the counter, shipping versus pick up, missing the payment needed, not verifying the address prior to shipping, lack of follow-up phone call, need of verifying billing address, etc.) I cannot recommend Brilliant Earth at this time. read more

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Sam Altman is the absolute best consultant we could have asked for in the entire process! He always made us feel comfortable and never pressured us to purchase. My fiance and I picked out my DREAM engagement ring and just purchased our wedding bands with Sam as well. Could not recommend him enough and we will be loyal customers for life due to his services!! read more

A wonderful and ethically sourced place to buy your jewelry! I love the customer service, jewelry pieces, and vibe at this place. Definitely book an appointment with Kendall W, he is the BEST and will take care of you and get you everything you're looking for. I've had great experiences here and will be back! The prices are very reasonable and you're bound to find something you're looking for in terms of selection and various different prices ranges read more

We bought our wedding bands here and we were very lucky to meet Nathaniel. He's very personable, friendly, professional and just made the whole experience enjoyable for us. He never made us feel pressured to buy anything and was always very patient. One of the reasons why we ended up buying our rings here, rather than somewhere else, was because of how much we enjoyed talking with Nathaniel. Thanks so much for all your help!! read more

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Horrible experience. Purchased a ring there, and was told it would be ready the following week by a person named Sam (Not Sam Altman, he was great) which it wasn't. Came in anyways to process a refund since I was on a time crunch to have the ring tried on, and was told by Sam that the ring had arrived, and then a few minutes later, it wasn't. Sam then said she could process my refund, then realized she couldn't. Seemed like she had no idea what she was doing, which left a bad impression on Brilliant Earths reputation. If you're not good at your job, try something else. Also, if you're going to promise to call back a customer to issue your refund, call them. read more

I would recommend Brilliant Earth to all those who are searching for rings. I believe in their mission and the work they are doing. Their rings are gorgeous - so sooooo shiny when you look at them in the store under the lights. They have 45 min. appointments if you want to look at the products and they have 15 mins. appointments for pick up. I've done both - once to look at potential wedding bands and the next to pick it up. Each one, I felt like I was treated so well - the customer service is really top notch. During the 45 min. appointment, I got to see all the rings that I wanted. The employee gave me advice and was really nice about answering all my questions and everything. She took down notes of what I liked and afterwards, sent me an email with links and notes of what I had chosen during the appointment. I ended up buying a wedding band later on and the pick up was quick and easy and the ring came in a beautiful wooden ring box and a really cute baggy. The customer service here is always top notch and I feel very secure and taken care of whenever I come. read more

We visited Brilliant Earth looking for an engagement ring with no prior experience and little idea of what we were looking for. Sam Masters was incredibly knowledgeable and easygoing, which made for an exciting selection process. We found an engagement ring that was perfect for us without feeling pressured to make a decision on the spot. Thanks Sam and BE for helping make our engagement special! read more

Sara from Brilliant Earth reached out to me to ask me what she could to get me to remove my review. She quickly promised that Brilliant Earth would cover the cost of this repair and offer an extended warranty free of charge, assuming I removed my review. This sounded like a great resolution to me, until I tried to get it in writing. In the end, they declined to provide anything about the extended warranty in writing and when I pressed the issue further, Sara's manager called me to let me know that I should disregard any promises given by Sara. It was a really strange experience and one that makes me lose a lot of trust in all the other reviews here. In the end, they covered this repair cost but maintained that the reason the diamond fell out was due to wear and tear on the ring, not a manufacturing error. It's insane to me that they would think it's normal wear and tear for a diamond to fall out of ring after less than a year. So TLDR- pretty rings, but very fragile and don't believe anything they say unless you get it in writing. read more

If you are looking for a company that provides customer service equitable to the amount of money you will spend, I'd encourage you to look elsewhere for jewlery shopping. The level of customer service provided by this company clearly exhibited a lack of care or motivation company wide. While we may not be high spenders, my expectation and the company's desire should be to provide the same level of customer service to everyone. But they failed at almost every step along the way and it was clear this company is not as customer oriented as I think you would want a jewelry store to be. read more

We had such a great experience shopping for an engagement ring with Brilliant Earth! Setting up the appointment was super easy on the website, as was requesting a reschedule. I also appreciated that they were proactive in asking about particular stones or settings that we might want to see at the appointment. Hannah was super knowledgeable and patient with us as we looked at ALL THE SETTINGS and re-re-re-evaluated different stones. At no time did we feel rushed or pressured, and she was able to help us find the right stone at the perfect price point. Added bonus: we know all the stones are ethically sourced, and Hannah gave us a great education on everything that we looked at. We had a great experience, and we're looking forward to going back to pick out wedding bands. :) read more

I stopped by the Brilliant Earth store in University Village for a pickup and Bradley W was my consulant. He was very eager to answer questions and assist in any way he could. He presented the Engagement Ring and Bonus gift to me and both turned out to be ABSOLUTELY STUNNING! I am truly blown away with the color & shape of the sapphire gemstone paired with the rose gold band. This was my first experience with a purchase like this and I am very thankful for the confidence and knowlege Bradley was able to provide about this ring and jewelry aftercare & in house cleaning. We will be happily visiting this store again for another purchase in the near future! Thank you Bradley and Brilliant Earth! read more

Unfortunately, I would not recommend this company to anyone. I'm on my 4th piece of jewelry from them, which happens to be my most important/treasured (my engagement ring). I had decent experiences with the company until this nightmare of an experience. From the start of the initial engagement ring order, delivery was delayed causing my fiancé to not be able to propose on our trip. Fine, whatever, it happens. He orders the ring too big so we make an appointment to have them resize it. They say it will take 3-4 weeks. Our wedding was 5.5 weeks away at this point. They said they'd be sure to include that info so we'd have it back in time. They spend the first 2 weeks after we ship it to them sending us the same email and calling asking over and over again to verify the size we want it. We remind them of the date we need it back by. When asking why they hadn't started it yet they blame it on delays with extend (the warranty company) even though extend tells us they've already approved it. They then tell us all is good and will be delivered no later than the 23rd. That comes and goes. We call on 26th they say it's been delayed for unknown reasons and will be delivered on 28th. We still have no FedEx email so we call and they say oh it's been delayed again for unknown reasons and will be delivered on the 29th. Our wedding is now 4 days away and our 8k ring is in limbo somewhere with no one able to tell us why or when it will definitively come. Just random customer service agents that hardly speak English reading a generic excuse from a computer. I have asked to be escalated to management multiple times with no success. I now have to go through my wedding and pictures without this ring that means so much to me. I am heartbroken. I wish I never ordered through them and would never wish this experience on anyone!! read more

Made an appointment to look for engagement rings. The staff were friendly and courteous. We were able to start on our appointment time which appreciated. We emailed a list of settings and diamonds wanted to look and of course the budget because it is only 45 minutes appointment. All the settings which I emailed were there to try. Then diamonds, three of them are presented, they were all lab created diamonds, even I asked for natural diamonds too. We were waiting to look for natural diamonds, but never presented. Associate started to talk about protection plans, which is 3yrs, 10yrs and lifetime? ( additional cost, of course the center stone won't be covered which I know) And return policy and such. We felt rushed, and while we were sitting on a room, another associate came and out multiple times which door opens and closes was not pleasant. With the finance issues with this company, the ring I picked was less than 3% of our combined income, I wonder if they missed "0"? we were puzzled and decided not getting from Brilliant Earth. Later, we stopped at Tiffany and we picked a beautiful Tiffany engagement ring and his and her Wedding bands. The engagement ring is "Tiffany setting" and the center stone is excellent cut, it stunning on my finger. And of course we were able to get 0% finance from Tiffany. I'm sure it happened for a reason. I'm looking forwarded pass my Tiffany engagement ring to many generations. read more

All the associates here are wonderful and welcoming. However, my experiences with engagement ring shopping here were not great and deterred me from ultimately purchasing a ring--disappointing as I always thought I wanted a ring from Brilliant Earth. I love their designs and ethical sourcing, although I don't agree with their sales tactics . I had two appointments at BE with my partner. Each appointment is limited to one hour. I went into the 1st appointment not knowing what type of ring, sizing, details, etc I wanted. The associate who led my appointments was wonderful and very informative, and requested for additional inventory to see in person for my 2nd appointment. Personally, I wish they'd have all the models of the settings available to see in person, rather than only having some models available and asking their clients to 'pretend' the size and color is different when trying the dupe settings on. Especially for being a large, reputable brand with more than one showroom. The purpose of ring shopping is to visualize the rings in person. Then my 2nd appointment: for the first 30 minutes I got to narrow down the settings I liked and visualize some diamonds that were requested, but I still was unsure about some details and had questions. Still unsure, I was told to step outside of the room, then my partner was given a lengthy 30 minute discussion about purchasing, finance options, ring insurance--a sales pitch we weren't ready for when we still had questions. I wish I could've spent the remaining half of this appointment to look at the settings and diamonds I narrowed it down to, but it felt like I had a few minutes to look at each one. Perhaps BE is a good option if you know exactly what you're looking for. But if you need time to ask questions, try on different settings, band width, size, color, etc, I don't recommend coming here. read more

A big shout out to Sam Altman that took the time the explain the different diamonds and settings. I love my ring! Very professional young man! read more

Needed help buying an engagement ring and the process was super smooth! Shout out to Sam Altman for being super patient explaining the differences between all the options to a jewelry newbie like me! read more

Did a walk in since the appointments were booking out pretty far. Liv graciously spent much time with us figuring out what it is we were looking for. She was kind and patient. Really went the extra mile and searched for my dream ring with the best deal. We ended up ordering a ring right there. A wonderful experience overall. read more

Girl who helped us wasn't incredibly rude, like some other employees mentioned in reviews. Technically, she assisted us when asked. However, I would still describe her as unfriendly, condescending, and awkward. There was always a slight edge or tone to her voice, her expressions were judgmental, and she didn't know how to guide the conversation, ask questions, or offer depth of information. Both my partner and I felt the same way walking out of the store. Made it seem like consultations are the only model of business they're interested in. Ben Bridge associates at U Vill were much more informative, professional, and friendly, reminding me that I wasn't bothering them at all when asking to try things on and letting them know a consultation wouldn't be binding, if/when I choose. This experience actively deterred me away from Brilliant Earth. read more

Brilliant Earth was a pleasure to work with in store. I worked with Shy and they really made my girlfriend and I feel special. I highly recommend the seattle location. Go see Shy and you won't be disappointed. They were very patient, informative,and went the extra mile. read more

We didn't have an appointment but we walked in and Alysa greeted us! She spent over 30 minutes finding what we were looking for. We both walked out of it feeling like she explained we needed to know! super helpful! read more

I walked into Brilliant Earth with some trepidation because I've experienced the high pressure sales pitch at other jewelry stores. However, working with Kaylee was nothing like that. She had a selection of beautiful rings ready for us to look at and made thoughtful comments and recommendations when we asked for it, and space when we needed it. It really was a fun experience that ended with a beautiful ring. read more

My boyfriend and I had such a great experience working with Jennifer! I already knew which ring I liked, but we wanted to come in for sizing and to ask a bunch of other questions (about the stone, size, color, etc.) so that he could purchase at a *later* date. She was super friendly and very informative about the stone and band we'd inquired about. We truly learned so much. Jewelry shopping can be an intimidating experience (especially when inquiring and not buying), but Jennifer was so welcoming, patient, completely unpretentious, and even shared her own stories (e.g: "my sister has a similar stone and she loves it!"), which immediately put us at ease and further confirmed our choices. I definitely recommend coming to this location and seeing Jennifer! :) read more

After losing my wedding band to the sands of Alki beach, I stopped into Brilliant Earth to see what kinds of simple bands were available. I was helped by Natalie and got everything I needed within a few minutes! She knew exactly what I was asking for, had my order logged and ready to ship within two weeks. She told me about how the gold band I ordered is an ethical choice as it's made from recycled metals, love that! Fair prices, friendly faces, convenient location, well worth a visit for all your fine jewelry needs :) read more