Worst customer service imaginable. Ignoring your clients is the lowest level of service a business…read morecan provide. They don't return phone calls or emails (I'm talking in July- not in April. That would at least be understandable.) When trusting someone with your finances, we expect someone who cares....which is why we chose a smaller Manayunk firm instead of one of the big Philly firms. Somehow, there seems to be no regard for customer care or personalized service...or any service for that matter. Since it seems clear the JEM&Assoc and our "accountant" Brian seem not to value our business in the slightest, we will be taking our business elsewhere. I don't have time to chase people who I am paying to do a service for myself and my family. If you need further clarification of the situation, it's been almost a month since my first email, a week since my follow up email asking if he had an alternative preferred method of communication, and three days since I called his office and left a message. We had to file an extension, so we are-in fact-working under a deadline. This isn't the first time we've been disappointed with their professionalism...but it will be the last.

I was recommended to John McGovern over 10 years ago and have been extremely impressed by he and…read morehis staff's up to date knowledge of accounting and tax preparation. I have also recommended them to friends and family members, and have heard that they were equally pleased.

While I initialy had positive experiences here, my tax returns over the last two (2022/2023) years…read morecontained significant (and basic) errors, leading to thousands of dollars in back taxes, interest and penalty fees. It's been very disappointing and expensive and I wasn't offered a refund and had to follow up several times to even get it resolved. There's definitely been a change here and my advice if you're looking for peace of mind when completing your taxes, is either to do them yourself or look elsewhere.

After two years of terrific service, the 2023 tax filing season was a very different, and…read moreunpleasant, experience. We returned all of our documents well ahead of their early-March deadline and, after I prodded them for confirmation of receipt, we heard nothing else. Several days before tax deadline, they sent a mass email to all clients suggesting that if we hadn't heard from them yet, they would file an extension. I reached out by email and phone--several times--the weeks before and following April 15, with no response or even confirmation of receipt of my communications. At that point, we had no confirmation that our tax documents were actually in their queue or that an extension had definitely been filed on our behalf. Frankford responded (via email) many days later and, while they acknowledged that this was a difficult year for them, they provided little to no proactive explanation of our taxes, nor did they review any of the returns with us. A week ago, we received a letter from the IRS that our taxes had been filed incorrectly. We understand that accountants make errors, however, despite reaching out to Frankford about the error, we have yet to hear back to understand what happened. It seems their lack of communication is not limited to the weeks around tax filing deadline. We will be looking for another tax professional next year, and would encourage others to approach Frankford with caution.

I used Macalpine Carll's services for five years. I would not recommend anyone use them for tax…read moreprep. They failed to file my tax returns on time on several occasions, and ended up costing me thousands of dollars in penalties. In the most recent incident, after failing to file my business taxes, the accountant simply would not set aside two hours to finish my returns. I ended up calling him several times a week for months-28 calls in total. By the time he actually did the returns, I had thousands of dollars in penalties. To top it all off, today, I learned from the IRS that Macalpine never filed my 2020 personal taxes.

Jim Wilson completed my 2017 taxes, and the work I paid for was superb. He was extremely efficient…read moreand timely, which is what one is looking for from a tax preparer. He also helped me get ready for 2018 with the new law changes in Washington. I am happy to use him again and I am not sure why the first reviewer offered such a negative response to MacAlpine Carll & Co, but I believe it to be fake news.

They get you on a conference call and talk about all the things they are going to do as a team and…read morefamily but actual execution fell short and overcharged from their projections. As soon as you are not a customer they turned their back. Defintely can find better in the area

So thankful for this incredible business who has seen my Accounting needs every step of the way…read moresince moving to the United States. Such a professional and exceptional group of people who run this business. I'm so grateful.

I'm writing an update to the previous review. Since posting the review, a representative from Kim…read moreYeung Ling PC has reached out to me and provided a follow up service from a senior accountant. Mr. Chow was very helpful and knowledgeable, he answered and addressed my pervious tax questions and concerns. I don't think the first accountant was very experienced, but I'm happy with the service Mr. Chow provided and would return again.

Used them for over 10 years. They get the job done, and have professional & courteous employees…read more Usually have decent turn around time even during busy seasons. Handles more complicated matters like real estate depreciation and such as well. Recommended.

I'm so relieved to have found a firm that I can trust with preparing my taxes. This firm prepared…read moreall of my personal and business taxes last year at a reasonable price. They brought to my attention errors that were made on my previous filings and corrected them with ease. This firm was professional and knowledgeable of all the applicable tax laws to my taxes. I will be returning to them again next year!

Edgar is an amazing CPA. He works with your goals in mind and both he and his staff are very…read morefriendly and knowledgeable. We have used this firm without a hiccup for at least 10 years (and my husband has used him for 20).

I have been using Delaney Roe & Company for the last few years. They are always courteous and quick…read morein getting my taxes done. They will answer any questions that you have and make it easy to file and pay anything you might owe. They have convenient parking in front of their office and night appointments available. Highly recommend them for all your tax needs!!

Smoke and mirrors. They are there to help but to a certain degree. When things get challenging or…read morebusy you'll never get a call back or help from the person you need to talk to. I had major issues with my balance owed and had added interest from IRS penalties. I called for guidance and assistance, and they practically blew me off. "Upload your IRS notice to the portal and We'll get you a rebate, we'll look into it and call you back" no call backs, two weeks go by and I have to call many times. $600 for the service and I owe over $3000 dollars to IRS with accrued penalties that could've been prevented or explained with some guidance from "tax professionals". I am truly disappointed. I was patient and respectful, they did a poor job at helping when I needed it the most. I DO NOT RECOMMEND. YOU CAN FIND SOMEONE OR SOMEWHERE ELSE CHEAPER TO PUT YOU IN FINANCIAL RUIN.

John Clark My company has used their services for over 12+…read moreyears. They handle my bookkeeping, accounting and tax returns for both business and personal. They are excellent. Layton & Stacey and the team have continued to do a great job for me and my company. I would highly recommend them.