After being a loyal Brinks customer for greater then 7 years, I needed to cancel my service due to unforeseen life challenges. I canceled service before next billing cycle, and was then charged for the following month. After speaking with 3 different customer service agents, the charge is not able to be returned to me. I am extraordinarily disappointed in Brinks Home Security. When I am able to get back on my feet financially and am looking for home security, I will absolutely not call Brinks. Very disappointed and quite frankly saddened by the poor customer service in a company I thought I could trust. read more

I've had the app to control my system for 13 years now they want to charge me to control it. I'm canceling!!

RUN!!! We purchased cameras and security system - in just SIX WEEKS I REPEAT SIX WEEKS one camera already malfunctioned and we have to pay for the service fee to have the camera fixed??? Customer service is great when you are getting the system - thereafter totally rude all they care about is getting their money for their substandard products....I mean really a camera that cost me hundreds should last more than a mere 6 weeks.... read more

Been a customer a while and moved home and got a deal to stay with them. All good til the video doorbell stopped working - didn't know if someone was at the door and had no video for security either. Made an appointment for their tech to come out - $75 charge to me and couldn't get a booking until 3 weeks, so I took the day off work as I travel out of state ... they changed the appointment to the afternoon the day before he was coming, no big deal I moved my appointments around. But the 2hrs before the time window ended I was told he couldn't come ... asked if anyone else, how Donn I could get someone as a security risk that the system isn't working...... next available date nearly 3 weeks out ... so nearly 7 weeks to get someone out that I'm paying for to make the crappy thing work!!! So I'm looking for a new supplier because no one at Brinks gives a shot if you're home alone without any security read more

I would like to leave 0 stars, unfortunately that's not an option. They quoted a reasonable 3 year locked in rate, however, they add on hidden monthly fees which jacked the rate up. Their technical support team is horrible - they are never able to resolve anything whenever I call. I've been anxiously awaiting the end of my contract with them so that I could switch to a competent alarm company. I gave them the mandatory 30 day notice so that I would not be billed for an additional month, but SURPRISE!!!, they went ahead and billed me for a 'disconnection fee', which they claim would take up to 30 days to perform. They claim that they have to contact the police department, insurance company, etc. to let them know that I am dropping service with them. My question...couldn't that be done during the last month of service by giving the impacted parties the date that the service is being disconnected??? Oh hell no, why do that when you can screw the customer into paying additional money even after they fulfilled the stipulations of the contract. The representative that I spoke to said that this was 'standard business procedure'. My question is, why wasn't this written on the contract? I will be contacting the Attorned General about this fee and see what they have to say about that practice. My advice...run away, run away, run far away!!!! read more

Skyline security came out to our home and addressed all of our questions. They are an installer for brinks home security and did a wonderful job. Mark was our technician and went above and beyond for us. Even my husband who is an electrician was impressed by his work. read more

Brink's Home Security - Brochure from the company - Security Systems Near Me - Litchfield Park, Arizona

Shout out to Casey and Travis for a great job installing my equipment! Thank you, made it easy for me. If you want a Security System ask for these two! Jill K read more

My contract was $14.00 a month. Within 6 months it was back up to $25.00. Trying to end the contract, you have to call, then they send you an email ( after a few days), then after filling those forms out, you then email them back. By that time you get charged for another month plus whatever else they feel like adding on. Ended up being three months worth of charges. I would not recommend this company. read more

This service continues to be an unethical, incompetent abomination. Irrsponsible service. Alarm broke, tried to call them, on hold for 45 minutes (this is supposed to be a read more

Probably the worst customer service experience I've ever had with any business for that matter. I cancelled my system in December; spoke with a representative and of course got the hard sell to stick with them. I had already made a change to a new system which looking back I should not have disclosed that. I was told my system was cancelled and would only be charged one more month as that was what the contract had stated even though we were no longer under contract. After 5 more months of charge I finally spoked with a supervisor of some kind and he said I needed to send in a letter via email and that there was no record at all of my call in December.. ironic that this is a security company and they don't have secure records of their calls? Anyway, still not sure if it's canceled or not but if you are wanting an alarm system, this is not the one. Shady shady shady. I learned my lesson. I'll read the reviews before I do something like this again. Hey Brinks... you guys suck. read more

The service is fine, it's the customer service that is TERRIBLE. Cancelling service is a nightmare. I had their alarm system in central Phoenix but when I moved to a gated, patrolled retirement community, I no longer needed it. I called to cancel and kept getting transferred to customer service reps who kept hard-selling me to keep the system. When I finally convinced them that I was serious, they said they would send me documents to sign via email. I received it several days later at 1 am in the morning on Saturday, and by Sunday night the request was auto-voided for not responding in time. I had to call to cancel again! Only to be hard-sold again. Not an easy or convenient process. read more

Brinks has great technology and monitoring. This succeeds my previous review when I couldn't get service when I was in the hospital. I would have been better off if I had realized that apparently people should realize that generally some high profile companies are for sales and not very prompt at providing service. A local alarm company was called and I will call them when I need a technician. Meanwhile I am back with Brinks. read more

When Brinks bought our former security company everything went down hill fast. I am counting down the days until I can cancel. Zero technical support and zero sales support. I waited on hold 4 hours today just to get a new door sensor read more

DO NOT USE BRINKS. I was forced into being a customer since they bought out Monitronics. Horrible customer service.. wait times over an hour. Even longer on the texting chat messaging. You have to jump through long hoops to cancel. Had a tech coming out to install new equipment and they confirmed via text the day prior. However they were a no call- no show. I took the day off for that. I called the next day and they said their tech called out. Would've been nice to know. I am not sure how they run a business but this is not it. If you are searching for an alarm system. RUN far from Brinks ! read more

Horrible customer service and predatory service. Attempted to cancel services after company never installed equipment. I'm under contract for 2 years without any monitoring actually occurring. read more

Horrible. ....No---really!---they offer no customer service, no one responds to emails, calls or texts. All they seem to be competent only in monthly billing (for no value in return). DO NOT USE this awful company. The only possible reason they could still be in biz is their brand name. read more

Their Customer Service is the worst possible: 1. It takes about 1 to 2 hours to answer a phone call 2. You are forced to hear for hours their "commercial" that says "They were elected the best costumer service by...." 3. Like many other companies that are using the Covid-19 background to not hiring people. 4. After waiting for almost 2 hours just to ask them to add one more exterior door alarm device for my building. 5. They said that their next appointment for their technician to come will be on month from now. So shameful to force a customer to deal with that! read more

Brink's home security is super suck. Please do not use this company. My contract with Brinks has been expired long time, when I called to cancel brinks service my line was on hold for more than 2 hours and disconnected. Brinks home customer service is suck ass. I still receiving bill statements from brinks monthly...it charges my accouny a bunch of $$$$ but I refused to pay it. It is a horrible security company. Once again, I advise you people out there "DO NOT USE Brinks" read more

Ever since Brinks bought out my alarm co, I have been very unhappy. First the old co (Arco Lock and Security...with their new parent, Entern... who I will also be reviewing) said the cell unit had to be changed due to 5g, and therefore thre panel would have to be changed out too. It would cost over $600, or I could sign a new contract for 3 years. I had been with them for 10 years, but was not happy about a contract. They promised there would be no increase in monthly monitoring.  New contract arrived via docu-sign, (which I disapprove of for security and hard to read reasons), from Entern and Arco with correct monthly amt. This was the first time I knew of Entern's involvement, too.  New install went well. Then  I began getting emails and calls from Brinks wanting to be sure I knew that they were my new alarm co, and that I would be paying them and not the old co... and did I agree... on a recorded line. I did not. Several calls were exchanged... thought it was resolved. Then I receive my auto- paid bill... from Brinks... for over the contracted amt. Several more calls and a couple of guesses by Arco ensued. Bottom line, Brinks says they are allowed by law to charge back the customer for money they pay for infrastructure and Gov fees they are charged. Above customers contacted amts. Allowed...not required, and according to them that amt is entirely up to them and does not require customer knowledge or approval. Now that I've been tricked into a contract by them, I am apparently stuck. read more

If I could give 0 stars I would. I am currently on hold again... I have been on and off hold for 4 hours this morning. I am just trying to cancel my account at this point but they want to charge me $3000 for the remainder of a contract I didn't even sign. Why do I want to cancel? 3 of my 4 door sensors don't work and they keep sending the wrong replacements and charging me for them. Then sending the return labels to an email I have told them again and again I don't have access to. On top of that, my security panel (2 weeks ago) changed to the French language. No one in technical support can help me fix it. This is all on top of the wait time to even speak to someone which is 1-2 hours and that is if you don't get disconnected which you often do. The number they give you to text also has 1-2 hour wait times for someone to text you back. Everyone is clueless and undertrained. Horrible. This company needs to be sued and shut down! read more

I am appalled by Brink's TERRIBLE CUSTOMER SERVICE! I have needed a new sensor installed for over a month. They have canceled both appointments (each made one week prior) saying they don't have a tech that can arrive. Notice this... Any rave reviews are only relating to installation. Translation: Brink's is all about getting you contracted and a paying customer. All the bad reviews are for contract servicing. Translation: Brink's doesn't give a damn about how you are treated after you sign a contract. I consider them in default of our agreement. STAY AWAY FROM BRINK'S!!! read more

Always read the fine print if you decide to use this service. Now stuck in a contract I don't remember signing

horrible service!! and even talked to a supervisor which was no help either!! how are they going to charge us for service we don't even have or agreed to!! we called to think about it and to get a quote!!!! so angry!!!!!! they don't have any customer service!!!!! read more

Very difficult to deal with. Had a three year contract with Envision who sold out to Brinks who now says it was a five year contract. The automation equipment does not work and for them to replace it they want to add 36 more months to the contract. So I can pay for equipment that does not work for 18 more months or I can get it fixed and pay for 54 more months. The last equipment didn't last three years so why would I think the new stuff would? I spent over an hour on the phone with them and got nowhere. Not to mention that for them to come repair/replace equipment they are scheduling 3 to 4 weeks out. Avoid this company. read more

The person that came out to get a new system from our old ADT system said he would cancel with ADT and had me write a letter to them to end our service. The letter was sent back to me as undeliverable. Then we were told that we would be reimbursed for the extra month we paid with ADT. Never received the reimbursement. I texted him on November 14th and was told "the check is in the mail". It is now Dec 3rd and still no check. I wish I would have just stayed with ADT. Now we are stuck in a contract. read more

Only one star, it could be negative 10. Worst alarm company on the plant. Won't call you back, won't respond to alarm going off. Keep changing you after you have canceled service. Took me three attempts and 8 phone calls to cancel them. Then they have to send you an email to sign and send back to them, never received the email, called 4 more times. This place is a joke!! Never use Brinks Home, they are a joke. If you use them, you will regret it. Today had to pay them for 2 months that were already canceled. For the final bill. Terrible company. I hope they go broke!! read more

I've never experienced such awful customer service in my life. Zero integrity, zero interest in customer success. Pick any other home security company other than this one and you'll be happy. read more

do not go with brinks. had them for 3 years, fulfilled my contract and they are still taking money out of my account. they are crooks!!!!!!! read more

Worst customers service EVER. 90% of the time I can't get my front door video to start which makes this service useless.. I should have stayed with ADT read more

their customer service sucks!!!! they never answer the phone!!! did they all quit? catherine cat52simi@gmail.com read more

I bought my first house in January, and this guy came to my door selling a security system to me saying that someone down the street had an intruder on Christmas day. They convinced me to do a 3 year contract with them. I do not use this system at all. The Arlo cameras that were included 2 have stopped working and I have contacted Arlo support they have failed to replace these cameras. I pay 60$ a month for a system that has been untouched and there is no way out of my contract other than paying them +$2000. This guy saw a girl who was in over her head and took advantage of it. I would not recommend Brinks home security at all. Thanks for nothing Brinks home security. read more

I would give them zero stars if I could. I don't understand how I can call to cancel service because we sold our house and it takes over 40 days to cancel service. What a scam to get additional 1+ months payment from me for a house that we don't even live in or need service for anymore. read more

I don't mind that Envision sold our contract to brinks. I do mind the system not working and when I edited on phone for 45 minutes and eventually getting someone on the line to help with tech support. They transferred me to someone else. 20 minutes no answer. I just gave up. My time is valuable too. On second thought. I do mind Envision selling my contract. Once my contract is over. I'm creating my own web based security system. read more

I have had Brink's for several years and I was actually looking to upgrade my service to include some outdoor cameras-- then I tried to contact them. So far I have been trying to contact them for a couple of weeks. Hold times have been over an hour to get someone, then when you do get someone they tell you that you are at the wrong department and put you on hold again. This repeats indefinitely until the business closes for the day, at which time you will remain in the hold queue indefinitely. Seriously, I have never encountered such bad customer service. read more

If there were no stars option, that would be our choice for brinks. Worst company with no accountability! No one to contact! They use texting and offshore operators that have no idea what you are saying no matter how simple! Arrogant and incompetent! Filing a complaint with Better Business Bureau to resolve our challenges! Buyer Beware! read more

Possibly the most incompetent business I have ever had to deal with. After 100 or so various phone calls for various issues,I have disconnected service. Hook up with ANYONE else. read more

What a scam! This is the a warning. They will sign you up but when you are ready to cancel even years later.It takes forever. It took me over a month to cancel. They say you have to cancel with the cancelation department. With this being said you are hold for over 60 minutes. No one I know has time for that. Personally I think they just pass me around to different departments. Meanwhile they are still taking your money. read more

The worst service ever. Service keeps getting disconnected and trying to reach anyone on the phone is impossible. They get you into a contact but don't fulfill their end with supplying the services they promise but will not help resolve any concerns or let you out of the contract. Throwing money away every month for nothing. Do not use this company!! Call BBB first. read more

Continues to charge/bill me for service I am not receiving on a home I sold back in March. After years of automatic withdrawals, never missing a payment. I have requested cancellation twice but they insist I must sign their form in order for them to cancel my account. However they have not emailed or mailed me the form. Not to mention their account managers are very rude and refuse to be of any assistance. They actually seem to enjoy not helping you. STAY AWAY FROM BRINKS HOME SECURITY read more

I don't understand how you can stay in business your customer service is the worse your agents lie to get your business and when I called into get a issue resolved the laughed at me and told me to call another company to fix YOUR FRACKING ISSUE. I had to call your customer service back as the 3rd party company you told me to call wanted to charge me to just come out to look at it and YOUR issue When I called your company back the agent started laughing at me and put me on hold for 45 minutes and NEVER took care of the issue. I pray you go out of business and I will let everyone I know and all social media know just how you treat your customers read more