We needed our bathroom tub to be recaulked and also needed some grout repaired…read more Called for an estimate and Dennis (St. Charles, Illinois location ) was able to come to our home within a couple of days. He was very knowledgeable and kind. He provided us with an estimate that was a good price. He called us the following day and scheduled the work to be completed a few days later. The work was completed by his son, Mark. Like father, like son, he was also very knowledgeable and kind. He got to work immediately and worked constantly and stopped only if we interrupted him to ask questions. The work was done promptly and neatly. He respected our home and was very tidy. Our bathroom tub now looks like new and I smile each time I go in the room as it looks so nice!

We had Grout Doctor come out for a shower leak. Dennis was prompt in coming out to diagnose the…read moreproblem and schedule the repair time. The person actually doing the repair was late, but communicated well and did good work. However, during the repair, the man shattered one of our tempered glass shower shelves. He went to a store and had to order a custom one that he promised to come back and install in a couple of days. After weeks of promising "tomorrow", he never showed and blocked me. I called Dennis directly, and he promised to send the guy out twice.... and the man never showed. Then Dennis promised to come and repair it himself... and also never showed nor communicated. I have given this company every benefit of the doubt and they've constantly failed to uphold their own promises. At this point, I'm done. We will repair our own shelf, but I would absolutely NOT recommend Grout Doctor from St. Charles to anyone.

Alan was prompt, friendly and appears to enjoy his work. My stone showers look completely new even…read moreafter no resealing for many years with inconsistent cleaning. The black mold on the silicone and discoloration on the grout is thankfully gone. I highly recommend and should have done this sooner.

Alan is terrific! He worked on our main bathroom tub which looks terrific and then hired him again…read moreto work on our downstairs stand-up shower and results are same- terrific. His appointment follow-up on time and his work completed was as promised. He truly loves work he does and results show. If you need work done for your bathroom, definitely give him a call.

When it comes to grout or caulking, I definitely recommend Jeff and the team at Grout Doctor…read more They were able to patch up the cracking grout in my kitchen tile, clean the tile to make it beautiful again and then sealed it so it's like new. Next they re-caulked my tub and around my bathroom window. Very professional work, and they sealed my bath faucet and the bath water knob. What was great is that Jeff went above and beyond to put back a tile that had fallen in the bathtub without charging me extra. It wasn't his fault that the previous grout work was so shoddy, he was only there to caulk and clean up a bit. Jeff gave me the heads up that I will need to do a full makeover in a few years but at least this will get me by for now, which I appreciate.

Our grout was originally white but with high traffic, parties and pets it always looked dirty and…read moregray. We called Grout Doctor and they cleaned and colored the grout. The first application lasted a long time and we just had the company return to clean and touch up the color. The floor looks brand new and is so much less maintenance then scrubbing that white grout clean!! Always professional and great job!!

1: They didn't fix what they said they would 2: Missed…read moreappointments 3: Didn't return phone calls 4: Hung up once we got them on the phone

Dennis Baran, the business owner, had a seemingly restrained temperament when I first reached out…read moreto him to schedule an estimate, but it then surfaced when I had to reach back out to him about inconsistent results following job completion (within 24 hours). As soon as I explained that their top layer product (color coating) was peeling, I became a "problem customer" and was rudely told that they would come out to look at it once. He was very rude without even knowing what the root cause was. As it turns out, the problem was due to not allowing new grout, put down by their crew, to properly dry before applying their color (top) coating. Bottom line: This review reflects on the business owner, not his crew. As a result, his business will not be contracted for additional work I have planned that is 3-4 times larger.

We had an outstanding experience with Sir Grout Chicago, and I can't recommend them highly enough!…read moreFrom the very beginning, Julian was fantastic to work with. He came to our home, provided a detailed quote, and took the time to explain the Sir Grout process. His knowledge gave us complete confidence in moving forward. Jonathan G. completed the work, and he was absolutely exceptional. He arrived on time, reviewed the work order with me, and clearly explained what he would be doing. He was courteous, professional, and respectful of our home throughout the entire process. Jonathan repaired the caulking and grout in our shower, bathroom floor, and around our double sinks, and the results are amazing. Everything looks like new! He completed the work within the timeframe he promised, thoroughly cleaned the work area before leaving, and paid close attention to every detail. I was genuinely overjoyed with both the quality of the work and the entire customer experience. Julian and Jonathan make an outstanding team, and their commitment to customer service and craftsmanship is evident. I wouldn't use anyone else and highly recommend Sir Grout Chicago to anyone looking to restore their tile and grout. You won't be disappointed!

Update: The team followed up with us after the service and adjusted the price based on the work…read moredone. We appreciated the customer service and response. The scope of work was poorly assessed from the start. A FaceTime call was used to provide the initial quote-- an approach I would not recommend for this type of work. Once on-site, it became clear that not all of the quoted services were necessary, yet Sir Grout refused to adjust the price, insisting we were bound to the original agreement regardless. Most reputable companies would reassess the work order upon arrival and charge fairly for what was actually completed. We ended up paying for work we did not need. Disappointing experience, and I will not be using Sir Grout again or recommending them.

I had kyle from the Naperville grout medic come out and do a lot of work for me. He regrouted and…read morerecaulked my shower and also my kids bath tub. He did a fantastic job everything looks brand new. He also cleaned and color sealed all of the grout in both bathrooms which also looks brand new. I had him recaulk my kitchen sink and also replace a few cracked tiles in my kitchen. I then had him give me a quote for cleaning and color sealing my kitchen floor. He was able to come back later in the week and complete that job as well, and it to looks brand new. I would definitely recommend this company for any grout cleaning or caulking that you might be in need of. I did previously have the grout doctor come out and the guy did not seem like he cared for his job or his company, kyle definitely cared and took pride in his work! Thank you the grout medic!

Jeff from Grout Medic regrouted and resealed our slate tile shower. We are very happy with the…read moreresults and the scheduling process was very easy and fast.

For those who are curious about this companies turnaround time…read more Today is April 27. Their next available appointment is May 18th.

This particular franchisee didn't have a Yelp entry, but virtually every other Oxi Fresh had great…read morereviews, so we felt pretty confident that this location would also be good. We couldn't have been more wrong. We had two main issues with our carpets: one room had pet odors from a new puppy's accidents, and in the other, you could see where shoes had tracked dirt in from outdoors. The ad clearly stated "pet odor & stain removal experts," so of all the ads, this place seemed to have what we needed. Now, I've personally cleaned our carpets several times with a rented Rug Doctor machine. It's about 50 pounds, and simultaneously sprays and vacuums detergent or water as you drag it over the carpet. The harder you press down, the less liquid gets left behind, thus the carpet dries faster. So, after four hours of cleaning, I would be drenched in sweat and my arms would ache the next day from lugging the unit across the carpets multiple times (once with detergent & twice with water). I was immediately skeptical when I came home to find the person just finishing up. The person was using a 10-pound, glorified electric floor sweeper. It didn't even put down or pick up any liquid! The person misted some liquid from waist height and then leisurely rolled the sweeper around the room. My wife and I exchanged worried looks. If this device was going to make our carpets cleaner, it was going to do it using magic. Bottom line: the pet odors were back as soon as the floral aroma faded after a few days & the carpet where the tracked-in dirt had gotten a little brighter during the cleaning, was dirtier than before within four weeks. Clearly this was because the mist that was applied and never picked up, acted as shoe-cleaning soap. We didn't bother to call the guy back to work his magic trick again as it would have been a waste of another hour. By the time the carpet was noticeably dirtier, it was a few weeks & it would be difficult to claim they did a poor job. It has now been 7 months and the carpets are twice as dirty as before we had them cleaned. Maybe each franchisee uses different equipment, but this particular one is certainly a scam. If they all use the same equipment, I'm certain they all are.

Hi I requested for a 3 rooms and 1 hallway deep clean carpet steam cleaning. Brian did a FANTASTIC…read morejob. Those dark spots even on the side of the walls, that is hard to reach he sprayed it dark spot solution and shampooed it. All the 3 rooms and hallway were never been cleaned and smell good and refreshing like this before. Brian exceed my expectations! He was very professional and very thorough and friendly. I highly recommend him, i promise you, you won't regret. He's the guy who has patience to do his job very well, not in a rush, like some in the past that I have experienced. I'll definitely use him again! Brian thank you so much for the job well done. I would have given you 10 stars.

Brian is the best you can find! He has the best prices and uses professional cleaning products and…read moremachinery. Great communication. He cleaned our 8x10 rug that had some urine stains and he got them out. The rug is like new! He cleaned our runner which was very very dirty and again looks like new. Our sectional had many stains from children and i didn't expect it to look new but he spent time on the stains and did an amazing job. He cleaned our family room carpet and i could not believe the difference! He has always taken great care of me and there's no one else I'll call to Do my furniture and rugs.

The owner came to make an estimate, and scheduled me for…read moreJune 10. I confirmed by text on June 9. He never responded and was a No Show on June 10! I waited 1 1/2 hours and texted him that I will find an alternative unless he comes. He texted me back "thank you". No apologies, no explanation, just a No Show. I want to support our local businesses but this is bad!!! Be careful about Grout Doctor, because they are franchises, and the service you get is based on local franchisee. You cannot depend on the general reviews! L. Sta Romana

From the owner: The Grout Doctor® is in the business of renewing existing grout and tile to its original beauty. We…read morefulfill our vision - to help homeowners and business owners enjoy the beauty of their grout, tile and stone - while minimizing maintenance and cost. The Grout Doctor® is the most respected and recognized brand in the business!

Carpet cleaning... Wonderful job. Very friendly and…read morepersonable. Erick knew the job and the equipment. Equipment never entered the house except for the hose and the wand. Amazing job. I'd use them again.

Craig was so helpful in taking care of our annual pest needs. He came on time, was very through,…read moreand gave me a very fair price. Service was top-notch. I highly recommend Amazing Pest Control.