We had a wonderful experience with Granite and Marble Depot from start to finish. Sally was our customer service contact and she did an amazing job keeping us informed throughout the entire process. Her communication was excellent and she was always pleasant, patient, and helpful whenever we had questions. She truly made the whole experience smooth and stress free. Ivan and Nato came to our home to install our countertops and they were fantastic to work with. They were very professional, friendly, and extremely organized. You could tell right away that they take pride in their work. They worked efficiently, kept everything neat, and made the installation process look easy. The whole transition from start to finish was handled so well and the results look beautiful. It was such a positive experience working with this company. I would absolutely work with Granite and Marble Depot again and I would happily recommend them to anyone looking for quality work and great service. read more

Ivan and Pedro did a fantastic job of repairing my quartz countertop chip. I purchased new quartz countertops from this company about two or three years ago very pleased with the installation also read more

Our quartz countertop was ordered through Lowes. We were contacted right away with steps on what to do when we were ready for the install. When we were ready, we contacted Granite & Marble Depot. The measurements were taken and we were contacted with the final price. When you order you get an estimate on the cost. We made some minor changes that increased the size of our countertops, but the price difference wasn't astronomical, and after seeing them installed they added so much more value to the kitchen overall. Within 2 weeks after the measurements were taken, our countertops were ready to be installed. The two gentleman who completed the installation were professional and courteous and had them installed in no time. Our quartz countertops are beautiful, perfect in measurement, and installation. We have received so many compliments on them. I would highly recommend them for your countertop needs. They made the whole process one of the easiest steps on our kitchen remodel. read more

Run. Just run. Beyond disappointed with how this company handled our project and really wish I would've listened to the other 1 star reviews that shared my horrible experience. Everything they say I also experienced. Delay after delay. Poor communication. Was never sent any final anything to approve. Tried to use 3 seams in places we will sit everyday and told me it was structural. I've since had 2 other providers since confirm this is not accurate and that they likely just used remnant pieces hoping we wouldn't notice. Somehow we let them proceed w the install and while they're trying to get a piece in, they damaged my brand new cabinets making 2 decent gauges on the exterior cabinet door. They try to act like we don't notice, get the piece down, and then the sink hole isn't even cut correctly. At this point we asked them to take the product out of our home and leave. I asked for a refund, which was agreed upon, but have still yet to receive anything. I know I'll never get anything for these gauges in my cabinets I've had for 3 days. Hoping to save someone else this headache. Also, Flora, RUN girl. read more

I wanted to send a quick note on the fantastic job Granite & Marble Depot did on the install of our new kitchen counters! Anthony Rios and the team did a great job dealing with a very high maintenance customer (me ) with changes and adds throughout the project. The install crew was prompt, courteous and detailed. At the end of the day we have beautifully installed and fitted quartz counters and we're super happy! 5 Star Service throughout the project!! I've attached a few pics of the kitchen. Thanks again. read more

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The Granite & Marble Depot has a great selection of quality products. Sally our project leader was very helpful showing us the selections and organized the entire project for us. We were able to picked out exactly what we wanted. The speed of measure, fabrication to installation was very quick. Our installers Manuel and Ziggy came on time, were super professional and the finished product looks stunning! We highly recommend The Granite & Marble Depot Inc! read more

I'm so happy with my new countertop. Ed came to measure, he was polite and knowledgeable. The staff, Barb Lejia & Maria were so helpful with my questions and requests. I planned this around my work schedule, and they worked with my availability and days off. The installers did a lovely job, even did some on site modifications that the office explained may happen with my splashes to make them fit perfect around my door trim and window sill. I would recommend them to anyone! My kitchen went from 1980s to beautiful in the matter of hours thanks to the granite and marble depot team. Thank you again, for all your help, patience and attention to detail. I love my countertops. I will be contacting them for my bathroom project soon. read more

The Granite & Marble Depot - I love this color. Blue flower granite. Made my cabinets look new replacing my laminate with stone. - Countertop Installation Near Me - Aurora, Illinois

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GMD just completed my second project remodeling my master bathroom and they did a fantastic job & i absolutely love it. I appreciate all the hard work & due diligence during the tough covid-19 times. Can't wait to start my third project. Thanks a million GMD :) read more

We purchased our countertops through LOWES and this company installed them. They were all great to work with and patient with our changes. The installers were awesome and personable and our countertops look GORGEOUS! Thanks to Gina and all the talent at GMD. read more

winter 2021: I visited The Granite & Marble Depot in Aurora IL to shop for a new countertop and backsplash for my condo in Chicago. After a pleasant and informative tour with Elizabeth, we identified a few granite slabs that looked great. I requested a quote that was sent to me in a few days. I responded and asked if Elizabeth and I could talk on a phone call since I had a few more questions followed by moving forward. She agreed & sent me her schedule. Elizabeth was not available both times I called. I left messages. She never returned my calls. Had to start from scratch with another company. Would not recommend working with this company! read more

Worst experience ever! DO NOT GO HERE. They drilled the faucet hole in my bathroom vanity to far back and now my faucet won't turn all the way without hitting the backsplash. Then, after trying to get ahold of Lesha, she deliberately avoids my calls and STILL months later has not once called me back. I'm literally stuck with a faulty bathroom faucet. read more

Do not use this company!! We used them 7 years prior had a wonderful experience so we returned hoping for the same, could go on and on but summary they countertops are cracked and wrong edge and now they wont return our calls, some guy comes out and states ya we can fix that, now we never hear from them. now we are stuck with 2 cracks!!! Horrible experience!! read more

I have had a terrible experience with the Granite and Marble depot. My custom quartz countertops came scratched and the company has done nothing to help. I've called daily, sent photos, and after following up repeatedly was finally able to get a service appointment that turned out to be a complete waste of time (the 5 minutes they were there and did nothing to actually try and fix the problem). They do not do their own work, and once something goes wrong with someone they hire to do the installation they have no timely way to help get it fixed. I'm very unhappy with my decision to go with this company and would not hire them again or recommend them. 4 weeks after my project was supposed to be done I'm still waiting for them to fix the scratch.... read more

The Granite & Marble Depot - Pointing to the scratch - Countertop Installation Near Me - Aurora, Illinois

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Very happy customer. I needed a fairly large remnant to fabricate a bathroom counter. I had chosen several possible types of quartz, but could not find a fabricator that would help me locate a remnant. At the suggestion of Joan, GM Depot's terrific sales rep at Studio 41 on Pulaski in the city, I drove out to Aurora. Several people there went out of their way to help me find the perfect remnant. Measuring, fabrication, and install were all perfect. I can't get over how beautiful my vanity is! read more

Unbelievable selection, you will want to stop in one of their showrooms!! Everything from traditional granite countertops to high end luxury marble, travertine and more! Workmanship is excellent and staff professional and friendly. Recommended from my interior designer as well as several friends that have used this company for their kitchen granite countertops! read more

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Highly recommend!!!!!best granite is AMAZING!!!!!!First there is the price, I challenge you to find a better price anywhere for the quality of the product and work offered here. They were very helpful I'm glad I made a great choice. They were on time with my installation, I got a great price. Would highly recommend to family and friends. read more

The Granite & Marble Depot - I was amazed....looks great in my kitchen. - Countertop Installation Near Me - Aurora, Illinois

I was very upset with this company. The final product was ok. The communication with the company is a zero. Wrong dates were given. Initially, I had an issue that was not their fault, but after that the service was terrible. I had to contact them many times to ask for an appointment. Then I asked to speak to the owner who contacted me at a bad time, and he never returned my calls!!! eventhough I tried contacting him numerous times. It took over 3 weeks to get my order finished. I would not use this company. read more

I like to do my "due diligence" when making major purchases. After reviewing 5 different granite companies I found the Granite Depot the most reasonable in cost and so I decided to make my purchase through them. I certainly was not disappointed. Tarek and Jessica were a delight to work with. My wife and I knew what granite we wanted and were able to choose it from the various supply warehouses in the Chicago area. The Granite Depot then worked very closely with us as we changed our minds regarding new cabinets and delaying the time we would install the counter tops. To accommodate us, they measured 3 different times as we changed cabinet configurations and even kept an extra slab of the granite from the warehouse that we may have needed to use just in case we would need it in the end. When we did get out cabinets in place and asked to have the granite installed before Christmas, they managed to get that accomplished as well. Measure on Monday, cut on Wednesday, and install on Friday - the day before Christmas eve. You don't get better than that. I really cannot fault them for any aspect of the business relationship that we had and I appreciated their sensitivity toward me as a customer. I heartily recommend them for your granite and marble needs. read more

Thank you to Granite and Marble Depot for the vast selection of countertops they have on display, we found the one that we absolutely love for our kitchen!! Special shoutout to Barb and the rest of the staff who patiently assured me and helped me through the process. When I learned about the inevitability of a seam going on our countertop, Barb, assisted me in taping the parts/layout of the slab I want to go in our kitchen, absolutely loved how it turned out! From the time of shopping, deciding, asking for quotation, buying and installation, everything went smooth and we felt that our business was appreciated. Highly recommend!! read more

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If I could give 0 stars I would. I ordered countertops through studio 41 and this company was the installer. I wish I would have known and read a review prior because I would worked with any other company thay exists. The company changed the measurement appointment date without telling me and the guy showed up at 7 pm on a friday, 4 hours late. This should have been a red flag because he clearly rushed thru the job. When the countertop was ready to be installed, workers just showed up, no phone call in advance to set up the appointment. Upon bringing the double vanity piece up I noticed it was cut incorrectly. The installers hinted this was a common occurance for the worker who measured it. I had to call the company and sort it out which took weeks. The owner didn't seem to care that his worker made a mistake and in the end I had to pay for the replacement. This theif justified it by saying I received a discount despite an unexplainable increase in the price per sq ft. When the second counter top was ready, I received a call to confirm the appointment time but was never asked if it worked. When they arrived, they forgot to being one of the trim pieces from the first trip so had to come out a third time. Do not work with this company if you have a choice. read more

It's been a month since my quartz counter was put in and my heart still sinks when I look at it. Maybe the idea of an almost seamless appearance was hyped up too much for the install but I can stand a nickel up in the one seam of our kitchen project....and the color doesn't really blend well. The installer said that was the best it was going to get. I mentioned it to Barb and she sent out another person to try and correct it. After 45 minutes of playing with epoxy and topping off with another color (supposedly) he too said that was the best he could due and wanted me to sign off on the job. I did with a note above the receipt saying since I had no choice I would try to live with its obvious show. No call or follow up to my comment. I have a bathroom I want to do. If it needs a seam in the counter ... We didn't "shop around" for this counter but we will for the future. read more

Many of the people I interacted with at Granite and Marble were great, starting with Joan in sales, as well as the installers Adolfo and Manuel. Unfortunately, that's where any positive experience ended. If you are looking for a smooth experience, DO NOT BUY FROM THEM!!! I was told less than 24 hours before my install that they had ordered the wrong granite. No real apology or conciliatory gesture made either. Instead, I was told how the error was going to cost them money too!!! On the rescheduled day, the installers were two hours late. I had to call them to find out what was going on. Again, if you are lining up various contractors and need your job to proceed in a timely manner so you can plan, and/or you appreciate good customer service, you will be sorry if you use Granite and Marble Depot. read more

Stay away from this place and I had the same experience as the other review. Came here to get a simple piece of remnant granite for a small job in the basement so I took measurements myself along with drawings and photos so it should have been simple. There were delays on the day of pick up due to their machine not working, so they say, and then they called back 30 minutes later to tell me my granite was cracked and I needed to pick a new one. Finally got through that, picked it up and went to install it only to find out they cut it wrong and put the finished edge on the wrong side. It completely destroyed my new walls and while they said it was their fault, they would not only not fix the walls but that I would have to haul the piece back so they could recut it. I understand if I messed up that they don't need to take responsibility but they admitted it in email. No apologies and no concessions from them so needless to say they will not be getting my next big project kitchen project or referrals to friends. Taking care of the customer goes along way but this is not a place that seems to care and it's going to cost them tons in lost business based on bad word of mouth. read more

No better place for customer service and selection. I have been using them since 2014 for all our renovations. Tarek is a true professional that absolutely guarantees your satisfaction. He's a down to earth, knowledgeable and friendly person that I cannot speak more highly of. Barbara, our specialist went above and beyond to ensure our happiness. Specifically, we called Barbara on a Monday to ask about some quartz options for a master bath. Instead of getting the "come in and take a look" response, she actually inspected the warehouse and found a remnant in the exact color we were hoping for. She tagged it, had someone come out for measurements and scheduled an install date. All of this was accomplished by Saturday, the earliest I was able to come in and approve. The price was FANTASTIC, the experience was better. Do yourself a favor and visit them. You will not be disappointed. Tarek and Barbara - thank you for making this so easy. We'll be back as the renovations never end. read more