We lived at an apartment complex for 4 years and let me say we couldn't wait to leave our…read moreapartment. We applied at a property with Access and let me just say it has been the best experience we've ever had! The process was seamless and they were very responsive. We had our first maintenance request and the urgency it got taken care of was just impressive. We are very happy with our home and every single associate we've interacted with has been very professional and communicative. Thank you again for everything!

(0 Star)** My…read moreexperience with Access Asset Management began on a positive note, but it steadily declined due to what I believe was a lack of professionalism, poor communication, and repeated failures to handle time-sensitive matters appropriately. Several issues that required prompt attention were delayed or mishandled, creating unnecessary stress and putting my housing situation at risk. The most concerning part of my experience involved the handling of our Servicemembers Civil Relief Act (SCRA) lease termination request. My brother, an active-duty U.S. Marine, received military orders requiring relocation. Access Asset Management received his official military orders, a letter from the U.S. Marine Corps, and documentation supporting my status as his dependent. Adam spoke directly with his Staff Sergeant, he openly admitted to the staff Sergeant that they believed I was a liar. It just goes to show the level of professionalism these people carry. Despite receiving this information, our request was denied. Throughout the process, I felt that the matter was not reviewed with the level of care, objectivity, or understanding that an SCRA request deserves. Instead of relying on the documentation provided, decisions appeared to be made without fully evaluating the facts. After he admittedly stated he was not qualified to make said decision or a "forensic analyst" to properly assess the documents. He still continued to make that choice anyway. Mind you I have a degree in finance and work under a CFO for a nonprofit foundation where my day-to-day tasks include budgeting expenses, as well as internal audits...This forced us into a lengthy dispute that could have been avoided with proper diligence. I made every effort to resolve the matter professionally and without legal action. I organized the documentation, provided detailed explanations, and attempted to work collaboratively toward a resolution. Unfortunately, I consistently felt dismissed rather than heard. Another disappointing aspect was the level of professionalism displayed during communications. Adam is definitely a business owner that thrives and functions off of ego and emotion rather than logic; there is no real sense of humanity, compassion, empathy, and or justice unfortunately. Rather than focusing on resolving legitimate concerns, there were comments that I found dismissive and unprofessional, including assumptions that my communications were simply generated by ChatGPT instead of addressing the substance of the issues I raised. In the end, it is completely okay because life goes around and I pray and hope that his children or family never have to experience the level of treatment he expressed onto me and my family. But you also cannot go through life harming others, taking advantage of any one's pure intentions, profiting off of others misfortune or simply being a distasteful person and expect to go unscathed in this life. Another important thing to note is their office manager and coordinator renewal agent, are for lack of better word, lazy. They often drop the ball on time sensitive matters & don't fact check before responding to any email. I apologize for the words that make come off harshly, but simply it seems that they're a bunch of low-level intelligence people in that office including the administrative assistant but enjoy to speak in condescending tones. I believe property management companies have a responsibility to understand the laws they are enforcing, particularly when those laws involve protections for active-duty military members and their families. If a company is unsure how to process an SCRA request, it should seek appropriate legal guidance rather than making decisions that could adversely affect military families. Based on my personal experience, I cannot recommend Access Asset Management--especially to active-duty military members or their families. I hope the company improves its training, communication, and understanding of federal protections so future tenants do not have to go through the same experience.

Ana Barajas! If you are looking for a compassionate agent who will go the extra mile I believe Ana…read moreBarajas is a great choice. We had an ordeal with a property "after" the sale and contacted her. She listened, provided options to assist and "followed through". That speaks volumes "after" a sale is done and shows that she has compassion and integrity. Thank you Ana, the world needs more people like you.

I requested to see a property using "Team Metcalf's" auto link. I filled out all the appropriate…read moreboxes and left all my personal information. I never received an email or phone call confirming the appointment that was made on-line. In my opinion if you are going to use technology to "sell" yourself and your "brand" then use it. If you don't use it you look as if you don't care about potential clients. Lastly if you have the opportunity to double end a one million dollar property it might be worth it to check your system and return peoples inquiries. I will not use Century 21 Premier on the basis of the appearance that they don't return calls or keep up with the technology that they themselves have implemented as a way to communicate with potential buyers.

I have to express my frustration with (Rudy) and how this transaction has been handled. We were…read moreactively engaged in negotiations regarding this property, and then all communication suddenly stopped. Common courtesy and professional communication are essential in this business. It is unfair to both the buyer and the buyer's agent to invest time and effort in a transaction only to be met with complete silence. Even if circumstances have changed or the property is no longer available, a simple response would be appreciated. No communication is not an acceptable way to conduct business. We would have appreciated an update on the status of this property and the negotiations.

Elena Flores is an awesome real estate agent with a lot of experience. She is friendly, kind, and…read moremost importantly, she is knowledgeable about real estate. If she didn't have the answer to a question, she would tell us and get back to us promptly. She made herself available to answer questions morning or night. Elena made the transaction go smoothly for us. Another neighbor recommended her and we are so glad that we chose Elena to represent us.

Raj and Josephine are truly the best team you could ask for, especially for first-time homebuyers…read more Being new to the process, we learned so much working with Raj. During every single house tour, he took the time to guide us, showing us exactly what to look for, from minor red flags to major selling points. His deep knowledge of the Lake Elsinore area was invaluable in helping us narrow down our choices and find the perfect home. ​Josephine was equally amazing with all the documentation. She kept everything organized, up to date, and easy to follow, which took away so much of the usual stress. No matter how small our questions were, Raj was always available and quick to help. Big thanks to both of them--we highly recommend Legacy Homes Realty to anyone looking to buy a home! Lake Elsinore, CA

After owning my duplex rental property for many years, deciding to sell wasn't easy, but it was…read moretime. There were a lot of ups and downs along the way, and honestly, I was pretty stressed about the whole process. I'm very glad I chose Josephine & Raj Sharma to help me sell my property. They were patient with me from day one and took the time to explain everything in plain English. No pressure, no fancy talk just honest advice. Since it was a duplex with tenants, I was worried about how complicated things could get, but they handled it with care and kept everyone informed and comfortable throughout the sale. We hit a few bumps during negotiations, but Raj and Josephine really stepped up. They worked hard, went back and forth with buyers, and ended up getting me more money than I expected. I truly felt like they were protecting my interests the whole time. What meant the most to me was their communication. They always called, checked in, and made sure I understood what was happening. That kind of service is rare these days. If you want agents who are trustworthy, hardworking, and treat you with respect, I highly recommend them.

We had the pleasure of working with Guillermo Altamirano (Memo) for both selling our home and…read morepurchasing our new home. We can't say enough great things about him- from his professionalism to his total great communication he was absolutely AWESOME!! Any question or concern we had was answered promptly- he stayed on top of EVERYTHING and with 2 houses- I selling and one buying- we closed on both exactly on time!!! We would highly recommend this group and Memo!!

Great resources, good communication and great knowledge of the market. I made the right choiceread more

My experience and service was Great. The service and quality of service and professional work was…read moreexceptionally great.

Our service call was handled very professionally by the contractor assigned to complete the small…read morerepairs. They did a good job, explained what they were doing and expected outcomes. The repairs were handled quickly, no mess was left behind. It was a good experience.

One of the estate sells we've been to in the area where the people running the sale were so helpful…read moreto us. The value and quality of the items we bought were great. We would definitely go to future estate sales handled by 'It Sells Estate Sales'. A+ service, they even helped us load our truck.

I have known the owner for years from attending estate sales. She and her team are professional and…read moreprovides exceptional customer service. "It Sells" is very organized, displays and price items to sell.

Dealt with this company a bit back. As a tenant, THEY are the poster child for "Rental managers…read moresuck"! Found a house in Elsinore and jumped through hoops to get into with my family. Everything was fine until 4 months into the lease. All of a sudden we were getting calls from the company over trash cans being left out or backyard was a mess. Then the "we need to drop by for some inspection". Seems like we were harassed monthly. Needless to say we started looking for another place. We found out later that we beat another "prospective" tenant who was willing to pay a lot more for the place. There are other place who know how to work with people. Ocean West only works towards where the money is, no matter who they hurt.

I am a property owner and worked with this team for a few years. I have nothing but good things…read moreto say about them from an organizational, ethical and customer service standpoint. They respect the tenants AND the landlord. They have sound judgment. Are very knowlegable about the rental and general real estate market. They handle money as carefully as if it were their own. The team at Ocean West was great to work with. The monthly statements are on time and thorough. Any time an issue arouse they were quick to have a fix. They make owning an investment property extremely easy. I highly recommend them to anyone who is looking for a property management team.

Jonathan Ybarra came highly recommended by a respected Northern California (Gilroy) real estate…read moreagent and he truly saved the day. My parents needed to sell their Southern California (Banning)rental property, but because they cannot travel, we were completely dependent on finding an agent we could trust. Jonathan took full control of the project on June 26. His expertise and reliability are reflected in his work and his contacts. The house sold to a known investor before it was listed with a 14-21 day escrow guarantee. This sale could not have happened had it not been for Jonathan's patience, dedication and commitment to serve. On behalf of the Rodriguez Family Thank you and God bless. Ángela

Jonathan and his team were awesome!!! He sold our home. He…read moreis very patient and helpful.