Kenneth & Kayla!!!!! I am a first-time customer. For me, the initial experience with any company…read moreprovides a face for it. So, it's important to me out of the gate. It determines whether I proceed. Kenneth (wildlife expert) was the 1st person I interacted with. Kayla (ofc mgr) was the 2nd... I can't say enough about these 2 employees! They both went above & beyond. They made me feel like they understood what I was going through, and it didn't seem like it was just a job for them. I feel they actually cared about my concerns. I called because I saw a gray rat snake on my porch after baby birds. I was terrified. Like REALLY petrified!!! Kenneth explained in detail where it possibly came from, and he calmed my fears by explaining a solution. He was calm. I like a a lot of information so that I can make an informed decision. He was patient with me, answered all my questions, and was polite & kind. Because of his customer service, I canceled my ongoing account with Orkin, and switched to this company 100%. They provide the same service as Orkin, but the additional service of wildlife protection, for basically the same price. My next encounter was with the office manager Kayla. She also was kind, helpful and patient. She walked me through how to sign up for the online account. And even though I called back several times she was kind and patient each time, and walked me through the process step by step until I completed sign-up. Her instructions were perfect. When I told her I don't give out credit card information over the phone, she figured out a way for me to do it myself online. I am happy to be a new customer because of these 2. Because of these 2, I have also recommended this company to several others in my neighborhood who are experiencing the same snakes (Kenneth explained they are most likely coming from nearby land being cleared in our subdivision for new lots). I also recommended this company to friends and family who live elsewhere in the city that I think could benefit from their expertise. Give them a try!

I called to inquire about pest control services. It was apparent that an AI bot "answered" my…read morecall. After a few questions, the AI bot did not understand what I wanted so I asked to speak to a live person. As soon as I did that, I was hung up on. I would have waited on hold or left a message if those options had been available. Regardless of how "busy" this company is, their use of an AI bot lost my business. Erik N. Louisville, KY

Professional guys that know how to get rid of all your nuisance problems! When you call us you will…read moreget a return call the same day! Licensed, insured and certified!

From the owner: We are highly trained professionals to help you exclude any and all critters from your dwelling. We…read moreeven can give a 1 year warranty that they won't be back! any nuisance that is causing you a problem, we can remove that animal and relocate to it's natural environment. We will treat the area with special chemical to remove biohazard material and make it smell good again. Call the Pros at Nuisance Wildlife Control! Specializing in: - Trapping Equipment & Supplies - Animal Removal Services - Pest Control Services - Wildlife Damage Control - Animal Removal Services - Dead Animal Removal Services

Billy, the owner, called me a fool. After trying to reason…read morewith him on a service call fee of $299. I was informed that this call covered. Roof inspection. Attic inspection. Basement inspection. NONE OF THESE SERVICES WERE COMPLETED !

Spoke with the owner Billy regarding my concern of another mole returning to our yard and he…read morepromptly sent Marshall to address the issue the next day. Prompt, efficient and courteous service.

Top notch. Like anyone good these guys are busy. But they go above and beyond. Thank you!read more

We reached out to Mark for a raccoon issue in our attic. Horrible service would be an…read moreunderstatement. Mark will not honor the agreed quote. He will not honor your time. Keeps delaying the project. Absolutely unethical, arrogant and difficult person to work with. I do NOT recommend.

Oh, how much I hate having to need a pest control company but how thankful I am that we found Perks…read moreWorX to help us! The tenant in the duplex I own saw evidence of rodents, and after my husband I couldn't get a handle on it, I sought out an exterminator. Perks WorX responded to my Request a Quote via Yelp, and we were able to schedule a time for them to come out within the following days. Come to find out, we weren't dealing with mice but with Norwegian rats (viking rats!!!!), and the exterminator also pointed us to a raccoon living in the attic (ew!!!). I hate that I know way more about both of these creatures than I did before, but I'm thankful that Perks WorX had such information to impart. Their prices were the best I found, and they were able to get our rat situation (again, ew!) under control, and we have a plan for the raccoon. I was also able to text them questions throughout the process. While I hope I don't have to call an exterminator again when another pest situation arises ... I'm glad I know of a great company to reach out to.

If you want an uncomplicated service, this is the company to use. They are doing a bat removal…read morefrom our attic. The inspection happened very fast. His explanation was very clear. Lots of pictures from the attic and roof was shown to us. Invoices arrived via email very fast. Easy to pay deposit online. What impressed me most was their communication!

TL;DR - Scam company, please avoid. I wish I had seen all these negative reviews before I hired…read morethem. EDIT: Interesting, after nearly a year the owner of the company ("Beau") finally responded when I called out his scam. Yes, I was a customer, invoice attached. I'll reiterate that the company DID NOT complete their job and I never once said the raccoon activity ceased. As explained below in the original review many calls were made, explaining that none of the raccoons were being trapped and asking for someone to relocate the trap. Each time, despite being promised that someone would come out and move the trap, my request was ignored over several months. The trap was taken, not because the raccoon activity stopped but because I asked for a refund, at which they sent someone over to take the trap. To anyone reading this, it will probably be obvious by the many negative reviews (on Yelp, on Google, on the BBB website) that this company should be avoided. 12/30/24 - We hired "Critter Ridder" in Louisville to catch/relocate raccoons that were getting into our attic. A technician immediately came out that evening and set up a trap with bait and a gps camera in the backyard for a fee of $697. He told me if no raccoons were trapped, he would move the trap elsewhere until there was no more activity. As weeks passed, the bait was eaten up but no raccoons were trapped, even though they were still active around our house. 1/31/25 - A month later I called Critter Ridder to let them know the bait was long gone and despite raccoon activity none had been trapped. The rep said someone would come out soon to move the trap and add more bait. A month passed and no one came to deal with the trap as promised. 3/3/25 - I called the office again and politely reiterated that there was no bait and that the trap/camera needed to be moved to an area with more raccoon traffic. I received the same promise, that they would send someone out immediately. Once again, no one showed up. 4/28/25 - Nearly two months had passed and again no one from the company showed up. By now, the trap had been without bait for 5 months and weeds had overtaken it, plus we still had lots of raccoon activity at the front of the house and on a tree in the backyard. I reached out to the office yet again and got the exact same spiel from the same rep. I told her they hadn't kept their side of the bargain (adding bait and moving the trap to a new spot) so I wanted a refund. I explained this with the utmost politeness and respect but she became curt with me and said someone would come by and remove the trap and a manager would be calling me about a refund. I never heard back... 5/6/25 - Someone came by and retrieved the trap at some point, but I NEVER heard from a manager. I called once again. The rep didn't apologize and said they were busy and she'd ask a manager to call me back. I asked if I could speak to someone there in the office, but she said she works remotely and doesn't have physical contact with anyone. Very robotically, she repeated the same thing and said a manager would be calling me soon. Since then, I have sent emails to the company address but have received no response. I also discovered an overwhelmingly negative viewpoint of the company on Yelp. There were multiple negative reviews that explained the exact same thing I was going through: Critter Ridder collected money, set up a trap and was never heard from again. As you'll see in the reviews, the owner of Critter Ridder responded to each of these negative reviews with very belittling responses and in some cases gaslighting the customers. Yet, the man is too cowardly to return a customer's call and explain why he won't issue a refund for reneging on the contract (they never once returned to add bait and move the trap). Last I checked, this company is still in operation and is still taking money from unsuspecting people. The local news station (WAVE 3) even did a report of this scam back in June of 2024, yet they are still operating. I don't expect I'll ever see the money they stole again, but this business needs to be investigated and shut down before it scams more people. Thank you for your time.

On the positive, they were upfront about pricing ($300 just to come take a look), and they showed…read moreup the next day. The rest is disappointing. The technician inspected my house for about 15 minutes. He looked up my attic stairs, couldn't see the area that the pests are located, and called it a day. I told him the scratches come mostly at night, so he made the assumption that it must be mice. He didn't actually confirm anything, identified some very obvious entry points, and offered to charge me another $100 to put out some rat poison. Nothing was mitigated. Like many here, I wish I would have seen the reviews prior to hiring them. I think that there is a reason that you can't leave a google review. My suggestion is to call a different pest company as they will come out for an initial inspection for free or a smaller fee...... Wanted to follow up. I called Critter control to voice my concerns . First, I want to say that the customer service was helpful. They understood my concerns and addressed them. They re-sent out an associate to review my house. The employee came out in a timely fashion (and on time), took the time to investigate, and identified some of the issues that I had in my original post. It was nice that they didn't just write me off. I wanted to add to the post because I believe in being complimentary and critical when appropriate. I updated my star rating to reflect my experience. My guess is that this company is more appropriate for larger animals like squirrels, racoons, etc.

Two Rat Snakes managed to find their way into my house! Animal Ridders answered the call. Bo, a…read morewell trained and knowledgeable professional, showed up in about an hour. He explained that as a breeding pair, one of the snakes managed to find its way in through a dryer vent hole, and the other one followed. He was able to remove them unharmed, with no problem.

Very very unprofessional business!! Had them come out to take care of a mole problem. Well the…read moremole Problem never got better only worse. When I called to tell them after I had paid them; they informed me of a 30 day guarantee that NOBODY told me about. They came back out to fix problem and DOUBLE CHARGED me FOR THEIR mess-up!! They will NEVER get another dime from me nor a recommendation!! This company is a joke! UPDATE- 2-15-2020 After the owner tried to send me to collections, I appealed as stated previously. I won the appeal & the owner has been a confirmed LIAR!! DO NOT DO BUSINESS HERE. YOU'VE BEEN WARNED!

Premier Pest Solutions was very easy to work with and quick to communicate. Very professional and…read morehelpful.

Andy, the owner, contacted me immediately. He was very polite and helpful. I would highly recommend…read morehim and his company for any future pest control needs. I know he will be my go to pest control authority!