I am extremely frustrated with the care I have received at this branch…read more It is very concerning to me that this location would hire staff who do not appear to have a proper understanding of human anatomy. I say this because there is a nurse with shoulder-length blonde hair who, based on my experience, does not seem adequately trained. I receive weekly bladder instillations, and when I saw her a few months ago, she appeared very nervous and unsure of what she was doing. It seemed as though she had not been properly trained to perform her job. She had significant difficulty inserting the catheter and repeatedly placed it incorrectly, including inserting it into my vagina multiple times instead of the urethra. At one point, she also had her finger in my rectum while still attempting to locate the urethra. I had to stop her and ask what she was doing. She continued making the same mistakes and did not seem to understand that the urethra is located at the top and is a very small opening. After that experience, I told the front desk that I never wanted to see her again. Recently, a nurse from the Powell location transferred here, and I had been seeing her. She was great. However, on April 7th, she was not there, and I was again assigned to the same nurse I had previously requested not to see. Once again, she tried multiple times and could not properly insert even a size 10 catheter into my urethra, which is the size I personally bring with me, while the clinic typically uses a size 14 catheter. She had another staff member come in to help hold me open so she could try to access the urethra, but she still could not get the catheter in. She then asked Rachael Vann to come perform the procedure, but Rachael would not come assist. As a result, I made an hour drive there and an hour drive back for nothing, which was a complete waste of my time and gas. When I came out, the waiting room was completely full. I have also noticed that appointments at this location are rarely on time, and patients should plan to be there at least an hour due to consistent delays. The only positive thing I can say is that the front desk staff is very kind. Due to these ongoing issues, I have moved all of my appointments to the Powell location, where they are consistently on time and properly staffed. I also want to mention that Tennessee Urology has a policy requiring that if you have surgery, the person who brings you must stay in the waiting room the entire time and then remain with you for 24 hours afterward. I find this excessive. I have had a hysterectomy in the past and did not have that requirement. For a hydrodistention procedure, which involves saline being placed in the bladder to break up scar tissue, requiring someone to stay with you for 24 hours seems unreasonable. However, I was told this is required, and without it, surgery will not be performed. Overall, I believe this location needs to ensure staff are properly trained and competent in basic anatomy and procedures, as my experience was unacceptable.

The staff was very professional and friendly. I recommend them. I would use them again.read more

They were able to get me in without an appointment. Dr. Ann Hortsmann was very accommodating and…read morevery professional. Great service provided. Thank you!

I am on vacation and needed an emergency adjustment after I woke up with a stiff neck. They were…read moresuper accommodating and friendly.

First of all, what a patient takes is no one's business but their own. I have been to methadone…read moreclinics who try to up my dosage, just bc I was sick with the flu. This clinic has changed my life. Yes, I am an addict, yes I have back problems but I am able to cope with my addiction to where I am not spending 100 dollars a on pills. Yes, doctors have nice houses, they are doctors. I have nothing but gratitude for them helping me change my life. There are people who can take pain meds responsibly. Unfortunately I'm not there yet but one day at a time. Thank you.

This Suboxone Center is an absolute joke. To protect my sources, let just say, a close friend works…read morewith them and another is a patient and I personally have gotten to know both the "director" and her husband, the "doctor", inside and outside the clinic. The doctor overseeing the program has routinely prescribed drugs as strong and addictive as fentanyl and oxycodone to patients who have had no CT or MRI and no proof of any pain what-so-ever. He verbally tells patients to take more than prescribed and that they can always come back for more and stronger prescriptions when they run out. His reports often say migraine with aura and muscle spasms (two pain conditions that are more or less unprovable) whether the patient complains of these symptoms or not. He is operating a pill mill while also running a treatment center. He is creating/enabling addicts in one office and treating them for substances abuse issues in another. Further more, his female patients have complained about comments that make them uncomfortable and his insistence on "hands-on" techniques and extreme attentiveness to female patients while barely speaking to male patients. In the height of absolute hypocrisy, the "director" herself wears fentanyl patches and takes oxycodone for migraines. This is a treatment that no serious physician would approve as fentanyl patches are meant for chronic pain, not intermittent headaches and migraines are actually a side effect of both medications. The effects of these drugs or lack of them at times have made her unable to do her job. That's right, she has been too high or jones-ing to complete her duties as a drug abuse counselor. This whole ordeal seems more like something from a bad medical drama than reality and if I hadn't seen it with my own eyes, I wouldn't believe it. How she can, with the strongest painkillers known to man coursing through her veins, look a patient in the eye and say that she understands their struggles with addiction and how they have to push through any pain they have that led to their addiction with breathing exercises and coping techniques is beyond me. I suppose that even though this program is quite possibly the worst I've ever seen, there are so few programs out there that this one may be helping some people. The last thing I want to do with this review is dissuade anyone from finding help which is hard enough to obtain. I guess my advice to people seeking treatment is that like in any other program, personal responsibility is the key. You can't always trust the "professionals" that are there to help you. After all, they are there for the pay checks. And if you have seen their home, you'd know that they are some pretty nice pay checks... I would suggest that instead of or in addition to a program like this, you find a Narcotics Anonymous Meeting where you can meet people that really do understand your problem, have actually struggled to overcome it, and have no motivation other than helping you out of true empathy and compassion.

Great local owned business. Employees go the extra mile to make sure all of their patients are well…read moretaken care of. They are involved in the community and host the local support group for amputees.

My experience over many years can be described as simply Excellent service- - always -read more

Nice hometown pharmacy and walk-in clinic. Not too busy. There is adequate seating and the wait is…read morenot very long to see a physician. You can see a doctor and get your prescriptions filled all in the same place. Convenient. Pricing is reasonable to see the doctor and the drug costs are the same. Products/stock is a little pricy on some things, but for the most part average. I recommend and would visit again.

Incredibly rude front staff. She applied policies not enforced on recent visits and crucial appt…read morewas moved for the doctors vacation. When she didn't get a confirmation as fast as she wanted the day before she brought up my recent passed grandmother

I've been going to Dr. Soni for 3 years now and he's always taken good care of me. I really…read moreappreciate having a dentist who can keep my teeth healthy. The receptionists are so nice and diligent. They always brighten my day and seem to genuinely care about me and what I have going on. I look forward to seeing them again for my routine cleaning next month.

The service i received from Dr Stewart Kayla and Maureen was excellent. i felt confident i was…read morein good hands. all of them were patient. Answered my questions and laughed at my jokes.

Elderberry is a great place to work and the quality of care is very good. They care about there…read morepatients and employees.

My wife recently worked here and departed for a way better job (considering Elderberrys pays 13$ a…read morehour) and her old boss messaged her and cussed her out for finding a new job. So unless you want hostility for bettering yourself and your life I don't recommend working here.