Doctor himself was professional and to the point. Visit with doctor was very brief however,…read moreassistants do most of the work. Chief assistant who did my autorefractor and prescription review--she was professional and helpful and the only one who I'd call "friendly." The office staff however, were not friendly, competent, or responsive. Two key unresponsive times. I was calling around asking for the cost for an eye exam around a specific medical issue, and the office manager, Shellie Cutler, ho-hummed on the phone and said she had no idea and that I'd have to contact my insurance. My insurance company, of course, said I'd have to contact the office. Shellie seemed shocked I was even pressing the question. Is the North Shore is so un-used to questions about cost? Weeks later she finally provided partial information (not what I asked for but enough) and I scheduled and completed my visit. The doctor recommended follow-up visits with an "HRT" screening. I asked her in person on that but she didn't know. I followed up with email to Shellie for the cost for that. She didn't return. I had to hound her. Eventually she emailed me back and said she never checked, but would. Never received a follow-up. A year later was trying to order glasses and didn't have the script. Emailed Dr Wu's office asking about how to get the prescription. No answer. I sent another email. Finally a reply from a "Stephanie Dalinis" who said they had no record of my prescription. I sent them their own paperwork with Dr Wu's name and my name and asked for a reply. That email, and a subsequent email was ignored. Unacceptable. Will not return.

Great doctor but his desk staff acts like all they care about is being paid. My…read more brddaughterr left very upset They wouldn't even let her keep her appointment because of an unpaid balance, which they made the mistake of billing the wrong insurance. Very snotty treatment.change to granddaughter--- spelled it wrong whoops!

I needed to find an eye doctor in Chicago and having just moved here this year, I was not sure…read morewhere to go. I found Dr. Goldstick through the web when he was recommended by a retiring eye doctor. I couldn't be more pleased with the choice. I have a history of wearing contacts since I was 14, glasses since I was 4 and have a complicated prescription. My contacts and my eye sight need more than the average eye exam and I usually need to get either new glasses or new contacts every year or 2 years. I wanted a doctor who understood my background and could continue to advise me moving forward. First of all.. Dr. Goldstick is so down to earth, gentle, funny and very kind. He takes his time with every patient and makes sure that all of your questions are answered. My exam lasted less than an hour, he was on time and his staff was super sweet. He was very thorough and made sure that we talked about everything.. from reading glasses (ah-hem.. age) to the possibilities for eye surgery. But he was never pushy and in fact suggested strongly that I do not consider eye surgery until he sees more advancement for the type of lens replacement surgery that I would need. (I'm not a LASIK candidate). On top of it all, he didn't even suggest that I get new glasses or contacts.. rather he gave me a special cleaner for my contacts to try for now instead of pushing me to buy new lenses. The bottom line is that he is very practical, he listens to you and will be honest with his advice and he is not pushing you into purchasing anything. He really cares about his patients and he is just a joy to see. I highly recommend him to anyone.

I had been referred to Dr Goldstick by another doctor, and he far surpassed the recommendation. I…read morehad to have a somewhat complicated cataract surgery earlier this summer and thankfully Dr Goldstick was in my insurance network. He was very patient, honest, and kind. I felt in very good hands with him, and can never thank him enough for doing such am incredible job restoring vision in my left eye. He comes with the highest possible recommendation from me. He took all the worry and stress out of what could be a very anxiety ridden experience.

Dr. Gerstein, staff, and facilities are superlative! The result of my surgery has been astounding…read more There is no greater recommendation and compliment I may pay.

Everything went well. From my first appointment, I was impressed with Dr. Gerstein. I needed to…read morehave cataract surgery. He explained everything clearly and answered all my questions. His head of surgery, who scheduled me, got me through this process efficiently. Every question I had was answered. The day of surgery at the surgery center was perfect. All staff was efficient and helpful. The procedure took about 15 minutes. My follow up appts with Dr. Gerstein have been excellent. And i couldn't believe how well I'm seeing. I'm going back for the surgery on my second eye in about 2 weeks. I know I will continue to receive this A+ service of Dr. Gerstein and his staff, as well as the surgical center.

Being new to Chicago, I spent time researching optometrists in the area, and I'm really glad I…read morefound Dr. Shira. My experience with her was excellent, she was knowledgeable, efficient, helpful, and very thorough during the exam. I ended up getting a new glasses prescription since my vision had changed slightly. Dr. Shira was incredibly kind throughout the visit, and I felt well taken care of. Highly recommend!

I haven't had my eye check in longer than I care to mention. I was up front about this…read more From the moment I walked in here, I felt very taken care of! Their paperwork explained very thoroughly what to expect during my visit, what my insurance would, and would not cover, and what other diagnostic test they offer to better know the health of my eyes. There was a lot of up and down sitting, and going from room to room, but it was all kind of necessary. I didn't feel "cattle herded" though. Dr. Tran was so personal, professional, and pleasant! She made the testing seem so effortless, talking with me in between the exams she was performing. Compared to other eye exams I have went to in the past, this place stands out for impeccable customer service they offer. Will recommend to anyone I get the chance to

I had a great experience here! I didn't look at yelp before I went and I probably would not have…read moregone if I did. That's sad because I got amazing service here. The front desk staff is reserved, but not unfriendly. This is a medical office, not a retail environment. I work in the medical field and I found them to be very professional. Both of the doctors I saw were very kind (amazing bedside manner), professional and helpful. I went for an emergency visit for a scratched cornia. The diagnosed me quickly and accurately, Dr. Greenberg described the exact angle I had gotten scratched at. I was in an out in about 30 mins (that included filing out paperwork as a new patient.) I called at least 6 doctors to ask for an emergency visit before Eye Surgeons agreed to see me immediately. If you've never had the pleasure, corneal scratches are PAINFUL and being seen quickly is important. I am grateful for their help in this situation and I HIGHLY recommend their services! Thank you Dr's Greenberg and Goldberg! * I also want to add a comment regarding people who commented on the staff speaking "another" language. When I visited the office, many of the patients were speaking "another" language. It is an ABSOLUTE ASSET in healthcare to be able to communicate with patients in their native language or the language they are most fluent in. This means that the healthcare provider can get more accurate information regarding a patient's health concerns. I commend Eye Surgeons for being aware of the needs of their patients and having people working there who can communicate effectively. Everyone there also speaks perfect English, so I don't see why anyone would have a problem.

I took my father there for eye test, he have hearing issues, the lady was watching reels on…read moreinstagram or ticktok while doing the test and frustrated with my dad for not hearing her. Very unprofessional. The doctor was nice but didn't spend enough time with my dad to explain things.

Friendly, attentive, and responsive service. Helpful and patient when my son was trying on glasses…read more Great communication!

My appointment was April 21st. It is May 30th. I still do not have either prescription issued at…read morethat visit, and I still do not have my PD values. The glasses Rx: I told every person I encountered, front desk, the doctor, sales staff, that I was paying out of pocket and ordering frames online. I explicitly and repeatedly requested my PD values for exactly that reason. It took a full week after my appointment to receive my lens prescription at all. When I followed up about the missing PD values I was told they never measured them because I wasn't buying frames in-office, and that I would need to come back for a separate appointment. I made my intentions clear at the only appointment I had. That information was ignored. The eye drop Rx: Specialty compound, originally sourced from an apothecary. I was told the doctor would call when ready. She never called. More voicemails. More unanswered emails. When I finally reached someone, I was told it would now route through CVS like any standard prescription. I waited two more weeks. CVS called me, not the office, to say the doctor had never sent pre-authorization. FIVE WEEKS AFTER MY ONE AND ONLY APPOINTMENT. This is not a bad day or an off week. This is a practice that does not follow through on calls, on emails, on prescriptions, on its own commitments. Every failure here is administrative, entirely preventable, and the cumulative effect has impacted my health. Screenshots attached. The timeline speaks for itself. If you have the time, persistence, and stamina to chase a medical office for five weeks across eight unreturned contacts, you might eventually get what you're owed. Most people don't. Find somewhere that treats your care like it matters.

I really want to thank the staff at Visionary Eye Care Professionals for taking me on at the end of…read morewhat was probably a long day. I was treated with the utmost care and concern. Everyone went above and beyond. I really appreciated the attention to detail and the explanation of the optical event I experienced. Thank you!!!

I always tell myself that I need to leave reviews more often and this was definitely one of those…read morecases where it absolutely NEEDED to be done. I have worn glasses most of my life, and never have I had a more thorough and thoughtful eye exam than I did yesterday at Visionary Eye Care. Dr. Ciszek and his team were so friendly and helpful, they not only explained everything that was happening, but also everything that was going to happen with a new prescription, why I needed it and the reasons behind the change. I will never go anywhere else again unless one day I'm forced to. Thanks, Visionary!

Dr. Gutmann is honestly one of the best ophthalmologist in Chicago and surrounding area. Also the…read morewoman at the front desk is also very sweet and has a great relationship and attitude with all her patients, as I noticed that day. Here's my experience: After struggling with an ongoing eye issue and visiting several different ophthalmologists who unfortunately were unable to treat or properly diagnose my problem, I went to dr. Gutmann for another opinion. I am so relieved and grateful I went to him. First of all, his demeanor is very sweet and patient. He is a very intelligent and very well educated man and yet he does not treat his patients any differently. I witnessed the way he approached several other patients that day from different backgrounds and he is truly an upstanding guy, very respectful and kind. A genuine man who has a passion for what he does. He took the time to listen to my concerns and explained what he thought was going on. He then used a different eye drop to diagnose my condition, and sure enough he found the problem. At least now I have answers and will proceed accordingly. I am very happy I went to him and I encourage anyone to get a second opinion from him when in doubt. I will never go to any other eye doctor again.

Dr. Gutmann was amazing. I went in for what I thought was pinkeye. When I called and talked about…read morethe seriousness of the situation (I was crying non-stop without sleep for two days at one point) he found time for me after office hours. A stand up guy. He diagnosed it as a rare eye problem (iritis), asked about other medical symptoms not related to my eyes and helped diagnose a rare genetic back condition. He was great about followup and really friendly as well. Everything is still old school--reservations by phone, pay by cash or check--but totally worth it for the quality of the experience.

Great experience here! Friendly employees, top notch service and technology. I was impressed with…read moreall aspects of my appointment. I spent a few extra $$ to get a retina scan and it was worth it- I got to see the inside of my eye ball (scans) and the Dr explained my eye health what we were looking at. Dr.Tran was friendly, down to earth, efficient and knowledgeable. I'd definitely recommend this place to anyone looking for new glasses, prescription changes, or annual exam. I was told their other location a few blocks south on Clark has a bigger selection of frames in case you can't find what you're looking for. Highly recommend

I had a good experience here. It was easy to get through on the phone to schedule an appointment…read moreand the doctor was very friendly during the exam. Loses one star because it's very expensive (I have no vision insurance) and they don't have any budget-friendly frames that I saw (everything was $300 or more). Instead they push a warranty to get them fixed or replaced for cheap. However, I will never again go back to big corporate chains like Lenscrafters or Warby Parker, so I understand the price difference to some extent. I might return here for my next pair of glasses, but there are other local options I might pursue.