Went for my annual eye checkup last week. There's a new doctor (Dr Moshin) and he's good. No…read morecomplaints. The staff on my way out were nice too. I think mych friendlier and personable than the ones that were on the desk when I came in.

Family eye physicians, Oak Lawn, Il Very poor billing…read morecommunication. I received a bill with charges I did not understand and tried calling the billing department several times, but no one answered. I left multiple voicemails and never received a call back. I also mailed a letter with a copy of the bill requesting the explanation, but received no response. Instead, I was sent a final notice threatening collections. It is very frustrating to be threatened over the bill when my attempt to resolve the issue were ignored. If I could I will give them 0 stars.

They don't prioritize keeping appointments in time. We had a 10:30 appointment and were called…read moreback only to wait for over 30 minutes before being seen. After getting dilated we waited OVER an hour before the Dr came back. This place just seems like a factory to badger money...not a patient centered eye care practice. Dr also has terrible bedside manner and was very short and fairly rude. We would never come to this Dr again for eye care.

I don't usually leave reviews, but I feel like people need to know how horrible this doctor and…read moreoffice is. I live kind of far from this office text me about 30 minutes to get there . My son's Appointment was at 12:30pm. We ended up leaving this office around 2:45 Pm today.My last straw with this doctor was today on 7/10/25. Three weeks prior I called them to put an order in for contact lenses for my 10-year-old son, Which costed me almost $300 , mind you they're just try out contacts . They have you order the real ones after two weeks, which will probably cost another $300. So he ordered them, but when he started going through my son's file, he has no Notes or regulation of ordering these contacts. Okay fine You're a busy man mistakes are made . Now My son has ADHD and he's on autistic, Spectrum. He was only going to be using these Monday ,Wednesday and Friday while he was in MMA training which I was gonna assist, putting them in for the hour he's in training which was a problem for the doctor. He insisted that he learns how to put them in/ take them out himself okay I could teach him how to do this myself. Not the strange lady in the office that had a hard time putting them in my son's eyes in the beginning Not to mention, she's a complete stranger him . Noo he insisted that the lady in the office teaches him as well. Moving forward, this lady is trying to teach my son how to put the contacts in and my son has a mental breakdown. He's crying he saying he can't do it etc. now at this point, I'm leaving. I tell the lady take the throw them away. I'm done.. She insisted that I come back . Like I have time to keep coming back to this office for her to teach my child how to do this . No ma'am, I have a job too. Besides that the contact lens prescription was slightly off which the doctor also insisted was OK. Now he's done this before go with my son's glasses, and I put a lot of trust into his doctor, which I shouldn't have . My son had eye surgery a slight change in prescription can mess with his eye sight even more . No, the other thing about this doctor is he rush his appointments and rushes the eye exams. Which is probably why he's always off by a little with the prescriptions. At this point I'm done with this office. Such a scam for you to pay $300 for something that you're not even gonna be able to bring home. Now I go to the front desk I asked for a copy of my son's records, which the lady didn't even give she gave me a copy of the Contact lenses notes with a copy of the prescription that you can barely see. Then I proceed to ask her to cancel his next appointment and she looks at me and goes who? Now I have an attitude which she has the nerve to get upset about. OK, I'll calm down not my problem. You weren't paying attention in the first place. Now I go to my car realize she gave me the wrong paper. I go back in Ask her clearly for a copy of my son's records. She asked me to go have a seat which I did for 15 more minutes Just for her to call me up and tell me oh we can't give you your records. The printer is broken so you can come back for them. How convenient for them. Luckily, his other doctor has copies of his eyes surgery and I have a copy of his old prescription and new doctors usually do give thorough eye exam

I always tell myself that I need to leave reviews more often and this was definitely one of those…read morecases where it absolutely NEEDED to be done. I have worn glasses most of my life, and never have I had a more thorough and thoughtful eye exam than I did yesterday at Visionary Eye Care. Dr. Ciszek and his team were so friendly and helpful, they not only explained everything that was happening, but also everything that was going to happen with a new prescription, why I needed it and the reasons behind the change. I will never go anywhere else again unless one day I'm forced to. Thanks, Visionary!

I really want to thank the staff at Visionary Eye Care Professionals for taking me on at the end of…read morewhat was probably a long day. I was treated with the utmost care and concern. Everyone went above and beyond. I really appreciated the attention to detail and the explanation of the optical event I experienced. Thank you!!!

I have no reason to dock this eye care facility. They're taking all the necessary precautions…read moreregarding COVID-19: appointment entry only, hand sanitizer upon entry and exit, 6-ft separations, cleaning of glasses etc. They allowed my mother to use a prescription procured from another establishment-- even allowed me to email it to them. They take a good variety of insurances, including state funded, and are clear on pricing and coverage every step of the way. I will say, the doctor on site was a bit curt, but I will chalk it up to COVID stressors and ensuring timely care. All things considered, I would recommend this place.

Overall had a good experience here. Prices were fair and reasonable and the customer service was…read morenice too. They did a very detailed family history which I found very insightful and the optometrist seemed very knowledgeable and considerate.

(This experience is from 2025. For some reason I was unable to post it at all by the…read moresystem/company, until now) I was searching for a new eye doctor in January (2025), and so I saw that this place was near my house and had strong reviews. My appointment in January was generally fine. Dr. Patel is considerably more personable, professional, and kind than the staff working in the front. I liked Dr. Patel, she gave me a new prescription, explained that now I need transition lenses and gave me options for getting contact lenses for distance vision and using readers for up close, which is what I opted for. The ladies at the desks upfront are clearly there to insist that customers purchase contacts and glasses through Eye Wellness. I learned a couple years ago- GET YOUR CONTACTS ONLINE!!! They are literally 50% cheaper or more. Same was true for this most recent prescription. They quoted me $250+ for a 6 month supply of monthly lenses. I got them online for $130. And opted to purchase my glasses thru Zeelool, and both of the ladies tried hard to discourage me from doing that. I declined. Fast forward to April, I'm getting migraines. I haven't gotten migraines in quite a while and began the process of elimination to try and figure out what was causing them. When I eliminated my contacts and went back to my old prescription glasses, no more migraines. As I was experimenting I also went back to Eye Wellness to request a follow up for Dr. Patel to double check my prescription because it just didn't feel quite right. My near and distant vision was never as sharp as it should be (as it has been) and this inability to see close unless I have on readers seems strange to me because without any contacts or glasses I see just fine up close. So one of the ladies took the glasses I had with the new prescription, verified the lens was my new prescription (despite them saying Zeelool may mess up my prescription) and proceeded to tell me it takes a couple of weeks to adjust to the new prescription from the "Alice in wonderland" effect. I replied yes but it's been months, and I'm getting migraines. I also explained I do not use my glasses much, I really wear my contacts everyday and use readers. So she made the next available appt which was a week away. I confirmed I wouldn't be charged for this follow up appointment and was given no other instruction. I showed up for my appointment expecting that I would be receiving another eye exam to verify that my original prescription was correct. That was not the case. I was informed by one of the front desk ladies who also does some of the diagnostic tests, that Dr. Patel will need to see me with my glasses to evaluate whether there's an issue with the glasses. I explained (again) that I don't typically wear glasses, I prefer wearing contacts, which are the prescription they wrote for me, so I assumed they were going to reevaluate my eyes and ensure the prescription was correct and that no one told me I needed to bring in my new contact prescription AND my new prescription glasses (that I don't wear). I live literally a 5 minute drive from the place and Dr. Patel was in with another patient so I said I can run and go get both and come back, and she said no we'll have to schedule you on another day, I asked why I couldn't be examined at least then since I waited a week to come in, and haven't been wearing my new prescription to avoid getting migraines, and no one told me I needed to bring them with me to be evaluated. So she went to consult Dr Patel and then said "yea you need to have your glasses with you so she can check the prescription on you". Again completely not getting the fact that I said numerous times I wear contacts normally. I don't even know whether she accurately explained the situation to Dr. Patel, so I can't even fault her in this situation because it was her staff that is responsible for the poor communication and inflexibility that occurred related to this follow up exam. So this front desk woman said the next available appointment is next Wednesday and that's when she could schedule me to come back. I won't be returning to this place as a result of the abrasive attitudes of all of the front of the house ladies working there. I hate to leave a review like this because I really liked Dr Patel, and I do not enjoy giving negative reviews to any women owned business. However, when the attitudes are not welcoming, and there is clearly an effort to suck customers dry by upselling glasses and contacts and discouraging tactics that actually save us money in the current economic conditions, I have to say it.

Great place - friendly and helpful people. Came in for a nose piece for glasses from another place…read moreand they accommodated me completely.

My eye care provider left the Chicago area late in 2022, shortly after my last exam. Of course, I…read moredid what people do in this situation: procrastinated until I was in a 'spend it or lose it!' situation with my FSA account. In truth, I'd been walking past Eye See almost daily since moving into the neighborhood and liked the idea of supporting a small business. They accepted my insurance, so I made an appointment. It was a wonderful experience right from the start. I sent the exam information my last eye doctor provided along with my insurance info. On appointment day, they were not only ready but extremely understanding when I was a little late. (I don't make a habit of being late, but am grateful that they understood!) The entire exam was extremely thorough, and opting for the retinal image (instead of pupil dilation) is definitely worth it: I returned to my home office and immediately resumed work with no blurred vision - hurray! Dr. Becherer took time to carefully examine my eyes and my current glasses/contacts, reviewed my eye history thoroughly, and made good suggestions for my specific eye situation. I picked glasses (super cute selection!), and with Marina's assistance got those ordered and got reconnected with the contact lens manufacturer, so great continuity of care. I have not yet received glasses or contacts, but based on today's experience, don't foresee any issues. Finally, I must mention the great tote bag I received - photo below. I am happy with today's results and recommend Eye See Ravenswood without hesitation.

Friendly staff and great eye doctors. Returned to this location with the new owners and pleased…read more Highly recommend

I'm updating my review because these negative reviews are year's old and should be disregarded…read more I've gone to Dr. Palmer for almost 40 years (he was young when I started!), and he's given excellent care all of these years. I've had laser surgery on a hole in my retina and two cataract surgeries. Highly recommended!

My doc referred me to Dr. Palmer about an ongoing dry eye condition…read more The appointment started badly from the beginning. First, Dr. Palmer was running an hour behind on appointments, and the front desk didn't even have the courtesy to tell me when I checked in, only when I asked 45 minutes past my appointment time. Next I met with members of Dr. Palmer's staff. All of whom were very friendly and informative. They are the ones that get the 2 stars. They conveyed my situation to Dr. Palmer who told me it wasn't as bad as it could be (true but it still sucks when your eyes feel constantly irritated) and then offered to write me a prescription. Several other doctors had specifically advised against the drug because of side effects so I asked Dr. Palmer why he thought it was a good idea. His only response, I like it and think it works. This is how Dr. Palmer was with most of the questions I asked that were a little more specific. I know doctors are busy, and I know patients can be annoying, but I didn't like that I felt badly for asking questions.

Great services, doctors are very kind and the office is so comfortable. I had the best experience…read morewith them for my eyes care.

Love this place! They're always so nice and do a wonderful job with scheduling my appointments and…read moregetting most out of my insurance.