Rich was very kind and knowledgeable. He fixed our sump pump in under an hour & explained the entire process.

I needed to replace two frost free hose bibs that were easily accessible. Two other companies required a sales person come out to give the quote and both quoted over $700 PER hose bib. I was able to send Legacy some pictures and they quoted just under $600 for the whole job. The technician arrived on time, he was professional and efficient. He got the job done quickly and the work looks great. read more

Nicest people! From sales to service they were all great! We moved into our house last September and didn't need air until this summer. Even though the air conditioner passed inspection it probably did not work when they sold the house. Since the HVAC was almost 20 years old, we opted to replace all of it. The price was $3k less than another company and it was done in just a few hours. We were fortunate to get it done within two days as well, just before the heat wave! Highly recommend!!!! read more

I called on 6/2/25 to schedule an appointment and informed the receptionist that a 40 ft snake would be necessary for the issue, as we had dealt with this same problem before. She called a plumber and assured me that they indeed have a 40 ft snake and someone would be out the next day at 2 PM. However, no one showed up or contacted me. When I called to follow up, the receptionist claimed she had called me at 8 AM--which never happened--and then proceeded to say, "It's not my problem," and informed me that they don't even have a 40 ft snake available. Truly disappointing customer service. This company is unprofessional, unreliable, and unapologetically rude. Save yourself the frustration and go elsewhere. read more

Great experience and reasonable pricing! Excellent crew showed up. All was excellent!

Great technicians. Great work, very friendly and knowledgeable. I have used them for HVAC and for fixing a leaking, sewage pipe that was under the concrete floor. They are on time as well. I definitely recommend this company. read more

I Needed a plumber and called Legacy. The receptionist/dispatcher was very helpful letting me know when someone would be available and giving me a heads up when they were on the way. This was very much appreciated. The technician Richard and his young assistant (who I did not get his name) both were very knowledgeable and courteous! Richard explained everything step-by-step from what needed to be done what was done, Also explanation on the billing as well! Thank you Richard! I will not hesitate to call legacy for plumbing in the future! read more

i was without heat for a couple of days but the furnace would start in the day for awhile then shut down in the afternoon. i called them after 1st changing the thermostat myself but the furnace then had no reaction and shut down for good . i called legacy and they came out in a few hrs. .he fixed it in a few minutes , checked out the unit and i was good to go . i have several businesses around me that i could have called but tried legacy due to their yelp rating . i am glad i did . read more

The repairman showed up exactly on time and the problems were resolved extremely well and in less than two hours. I will be using Legacy again! read more

Long story short, we called a plumber we had used before. He showed up on time but the repair was out of his depth. He left very quickly leaving a mess and leaving us holding the bag. We called Legacy which was the best decision we made! They showed up on time, repaired the problem with no issues and even offered to clean up the mess. We will definitely be recommending them to others!! read more

I wasn't able to get serviced through this company, but I thought I'd leave a review because the owner was really kind and willing to direct me to another business that would be able to service for what I needed! (We have a geothermal unit) Much thanks! Not many businesses offer recommendations to another company. Five star customer support! read more

I had 3 companies give us an evaluation and a quote on a new HVAC system. Legacy was very professional and non-pushy. They saved us thousands compared to one company and over a thousand dollars over the second company. They installed a Bryant 2 stage heater and a Rheem A.C. unit (high quality equipment) at a reasonable price with very professional & pleasant installers. I will be using them for all my HVAC and plumbing needs in the future. I would highly recommend them. Kevin R. 06/28/23 read more

My mother's Furnace suddenly quit running. Legacy was at my mother's house within an hour and had not only diagnosed th problem but had already helped her get he fireplace started and had positioned fans around the house to help move the heat around. We purchased a new Furnace and AT unit from Legacy and they had it installed the very next day. I will always look to Legacy beating and air for all of my beating and cooling needs. They are absolutely awesome. I will forever be thankful for their professional and courteous service. Justin Vaughn read more

I just had Jason from Legacy air come over to fix my HVAC system which was not working and the line were freezing up. I told him what was going on and the symptoms and he immediately knew what to check. He had the system tested by a machine and found the my Freon was a pound low by the system was holding pressure. He gave me the price before starting the repair and was in and out within an hour. He also answered some questions I had while he was here and he was very pleasant. They will be my HVAC contractors going forward. read more

While their installation went well, their customer service is awful. Almost 1 year later, I get a bill for a service charge even though their tech said it will be waive by buying the central air conditioner. I had to call 2 separate times arguing with them to get it corrected. The VP Steve was not as helpful as you think he would be. I would not recommend to anyone. read more

Company has a great quality of service. From the office to the field crew they do a great job. Office was responsive to my call and got all my information clearly. Asked some questions about our facility and setup our appointment just a few days later. They called the day before to verify and when the service was on their way. The rep arrived and was very professional and nice. Spent the time to get everything handled and set us up for our yearly service. These people do great work and I highly recommend them. read more

I can't believe I haven't written a review yet as I have been using this company for about 10 years. I find them to be efficient, courteous and well educated in their field. They have repaired, replaced and serviced my A/C, furnace, water heater and a broken pipe in the kitchen (yes, they do plumbing now) The guys are always kind and respectful even though out of curiosity I look over their shoulder at times. I recommend this company to everyone. read more

Needed maintenance done--they were quick with scheduling. Phone contact was pleasant & easy to work with. Service man showed up on time, was friendly and professional. He also answered my questions and took the time to explain things. I appreciate great customer service! read more

Thank you for traveling to my home in Auburn, Indiana and giving us a quote! Great friendly staff! Very Kind! Highly recommended! I am a returning customer, I used Legacy many years ago, they do excellent work! A+++ read more

Came out for estimate and came 30 minutes early. Was impressed. Gave me a quote on the spot and came out the next day! Needed a whole new AC unit. Was able to me a down payment and the next week pay it off. Best service! My parents needed the same work done and my dad was mad because my quote was 500$ cheaper than his. Thankful to have AC on to finish off the last month of summer! read more

Everyone at Legacy was top-notch! The technician was on time, thorough, professional and friendly! We called them to remove a bird's nest in our dryer vent, and we are very satisfied with the job well done. The price was fair and affordable, and I would HIGHLY recommend them to anyone! read more

Showed up on time and professional! Our a/c quit working and Able was very through in finding the problem, took pictures to show us (because I'm not climbing up in the attic!) Needed to replace the indoor unit, which was 22 years old. Chris and Sam, the techs that did the install, were great, also. Very pleased with Legacy. read more

Showed up on time, professional and extremely knowledgable within his profession. This guy was a straight shooter, which is such a relief these days. I've had dealing with two other companies and I always felt like I was being ripped off. Not this time. I would highly recommend this company to others that feel like they are being jerked around by other heating and air conditioning vendors. He also cleaned up after himself and went the extra mile to make sure the furnace was completely cleaned out and ready for winter. read more

Again with these people. Had Legacy come out in the winter last year for the heater. Which was a simple fix and only cost the service fee. I call them the Monday after July 4th for my ac, not expecting much in the way of appointments because of the heat wave. Got an appt for 2 days later in the evening. They call the day before. Repairman is running ABOVE schedule and can he come out the next morning? Yes, please. Super nice guy. Fixed the problem, walked me through everything. And STILL the labor and parts was almost the same as the service call. I will ONLY call this company for HVAC and I will only recommend this company from now on. read more

Had A furnace for 1 year 3 months. The fan would not come on. After talking with another service tech from a competitor, was told that the Goodman furnaces have a habit of air locking. This can be fixed by removing top access panel and removing the two rubber hoses and blowing through them. Today I had legacy come out to do maintenance and told him that the fan was not coming on. before I could tell him I will blow through the tube, he scoffed and said that's a repair and would charge me $99 to fix. I felt that was rude and told him to take a hike. There are other companies out there who do not try to rip you off on service, go with them. The service tech from there competitor helped me for free. read more

Excellent Customer Service! Very nice crew working at Legacy Heating & Air conditioning. read more

I just got out of the hospital and when we got home it was 66 degrees in the house. We had a service contract through AEP, so we called Homeserve they sent out somebody from Legacy. The service man was nice. He needed to order a part and it wouldn't be available until the next day. So he jerry rigged a fuse in the furnace and ran the furnace until we told him to stop because it smelled like something was going to catch fire. So we were without heat for the night. He came out the next day and installed the new part. It ran good for 2 days, then another service man from Legacy came out. He said we needed a larger fan motor. So he installed a bigger motor, he went from 1/3 hp to 1/2 hp. The furnace ran for several days then it broke down again. We finally called Rolf Griffin and they were out in less than an hour and installed a new furnace the very next day.(December 30 a holiday weekend) Will never do business with Legacy again! read more