Solid 3.5. It's older hotel which is undergoing some renovations. The fitness room is not useable…read morecurrently (which is a deduction because we always stay where we can either get a workout or pool time in) The rooms are nice. Shower head is kind of low... nipple height for a 6 foot person. I liked the breakfast bar. Staff was extremely friendly. The Casino was a blast. Despite losing, we felt the slots let you play and we could've left up earlier but we were having fun. We visit a lot of Casinos and this was definitely a good one

3.5 Stars - We stayed here June 23,2023 on a long trip to our new home in Virginia. The first hotel…read moreroom we were given did not have adequate air conditioning, so they booked us in another room. The free breakfast was on a limited time frame so we missed breakfast. The casino was so so. It was still a nice stop, yet we didn't have one of the best casino & hotel experiences.

This was by far the dirtiest hotel we stayed at during our 2-week cross-country road trip…read more The first room we were given had hair on the toilet seat, and the inside of the toilet bowl looked like it had not been cleaned at all after the previous guest. When I called the front desk, I was told there was nobody available to re-clean the room, so they moved us to another suite. The second room had a clean toilet, but there was a paper-thin connecting door to the neighborings suite and we could hear absolutely everything the neighbors were saying. It felt like they were in the same room with us. The carpet looked like it had never been properly cleaned -- it was sticky and visibly dirty, with candy wrappers, hair, food debris, stains, and even what looked like someone's cut toenails on the floor. The doors and surfaces were sticky and oily with visible fingerprints and grime everywhere. The bathroom mirror clearly had not been cleaned either, with visible toothpaste splatter and stains from previous guests. The only thing that appeared reasonably clean was the bedding, but even the bed frame/base had multiple stains, and the chair in the room was so heavily stained it looked disgusting. To make things worse, at 5 AM the upstairs neighbor turned on their bathtub, and the plumbing noise sounded like it was happening directly inside our bedroom. Very disappointing experience, especially for an Embassy Suites.

Nice place. Very friendly staff. The area is walkable. There's not much to do in West Virginia, but…read moreI got great recs from the staff. I appreciated the 2 complimentary cocktails per guest each day. I attended a wedding so the bar was slammed but they were pumping out those drinks. The room was a little dated but it was nothing to cry about truthfully. The wedding turned out beautiful. The food wasn't very appetizing but I didn't expect much to begin with. The elevator was slow as molasses but it just became the running joke. I can't say I'll ever return, but I enjoyed my time there!

We stayed here while on a work trip in the area. The hotel is definitely off the beaten path. There…read moreis not much around it. Currently (July 2018), there is construction going on in a lot beside the hotel. I assume that more businesses will be built so that the hotel will not be the only business up on this hill. We were only in the area for one night, so I cannot speak to the evening social. I'm sure it was some kind of fabulous for someone that partook in it. Anyway, my hotel room was decent and clean. I have no complaints. I've stayed in crappier establishments. My room was a one bedroom that included a kitchen. The next morning, my coworker and I decided to eat breakfast at the hotel. It saves time when you have a 5 hour drive ahead of you. That morning, they were serving scrambled eggs, pork and turkey sausage, and all of the other usuals (pastries, oatmeal, waffles, bagels and bread). I ate oatmeal, a small pastry and had some eggs. It wasn't the best, only fuel for the morning. You cannot expect much from a hotel buffet. If we had to work in the area again, we may choose this hotel. It was decent and we experienced no issues during our short stay.

Called 'Sonesta' now…read more Easy to miss the turn, but you'll see more deer if you go past it and make a u turn and come back. Very dirty. They don't change the mattress covers!!!!! So all the hairs and crap that fall off when they pull the sheets, fall onto it and can be seen through the sheets as a hundred little black hairs and dots and crap!!! The lobby and halls and elevators are extremely smelly. I like hotels that have unique layouts, even if they're older... and it's great how it's off the beaten path, and has a nice view of the city... but not at the cost of disgusting smells, and not cleaning the room sufficiently. Ew.

Hotel was great. Its kind if out in the middle of no where which surprised me because it has a…read moreCharleston address. They had free cookies and popcorn in the lobby. The only things I didn't like are the glass steam shower door opens inward and even though it had a rubber stopper it somehow still leaked all over the floor. Also there are no towel hooks to hang your wet towel. Lastly the DBL rooms have full beds not queens. Everything was nice, clean and updated. Id definitely stay here again.

I actually feel a bit guilty about writing an average review on this property, but the room was…read morereally a problem that cannot be overlooked. I elected to provide a 2.5, rounding up. Our family arrived after 10 PM and was very tired from an afternoon and evening on the road. Staff was exceptional on getting us quickly checked in so we could get to the room and bed down in preparation for a 545 AM departure. My son needed a tooth brush and they accommodated at the front desk during check in. The room key opened without a hitch. An immediate odor struck us all upon entering. It was not foul, but WOW! The odor was a thick musty smell. With it now pushing 1030 we dealt with it. The room was adequate, but dated and was commiserate with the price range of the room. Everything was clean in our double including sheets. The mattress and pillows passable. The plumbing worked fine, but the air seems to struggle during our mid August visit. They offered a FREE breakfast however we left prior to it being available. Our van was loaded loaded with everything for moving my son into college and there was no issue with security thankfully. This was huge! So the final score as previously stated is a 2.5 and I'm rounding up with super friendly desk staff and secure parking lot. The big negative is the musty room. It's impossible for me to know if this issue runs throughout the hotel. I would not return.

The room was clean. The chair for the dest was worn to the point it had a hole in the side of it…read more The beds were way too hard. Limited tv channels. The wallpaper in the hallway was rippled. Part of the ceiling of the canopy you drive up under was missing. The pool was nice. Free breakfast was ok. I really hated having to pay to park. Its ridiculous to pay for a room, only to find out you have to pay $10 a night just to park in their parking lot. Overall a pretty disappointing stay. Probably will look elsewhere for our next stay in Charleston.

When we arrived, we saw multiple large boxes on wooden pallets lining in the lobby and breakfast…read moredining area. I've been to Hiltons that were renovating before, but usually there's some kind of warning or notice when I make the reservation. At first I thought maybe they just got things in. Now I'm thinking they are trying to fix the broken state of this hotel. The woman at the front desk greeted us with a terse "Name? Have you ever stayed at this hotel before?" Nola gave me my room cards with a terse "WiFi code is Name and room number." After seeing the damage in the hallway and the fixture issues in the room, we ate our dinner downstairs. The lights in most of the lounge area were off. When I asked if the lights could be turned on, I was told "the lights don't work". We sat at the bench by the front window where the lights were working, and most of the tables had napkins folded under a foot to keep them stable. Staff made excuses and then blew us off. Stay elsewhere until renovation and staff overhaul.

We were so happy to get off the interstate after the construction and with a severe storm…read moreapproaching. As we pulled in, we had the choice between this hotel and the Holiday Inn Express. This one claimed to have a restaurant, so we chose it. What a mistake!! First off...they DON'T have a restaurant. The room was filthy. No one had attempted to remove whatever this was on the curtains. It took us awhile to get the TV working. Don't know if it was the TV or the outlet it was plugged into, but we eventually got it to turn on. The QR code provided listed the wrong channels. The bathroom floor had not been cleaned...there was a random pen laying in plain view under the sink. There were ZERO supplies: no soap, shampoo, lotion. Nothing. Only two towels. No bath mat. The shower floor was slick and hazardous. We had seen a cleaning cart shoved down the hall when we arrived, so went there to grab some soap...none in sight. Due to the severe weather, we had no choice but to remain overnight. The next morning, we skipped the breakfast after seeing the nastiness in the room, but I grabbed a cup of coffee as we departed. It was cold.

Our room had no refrigerator, and the tv wouldn't work. My fiance went down to ask about the tv,…read moreand the guy at the front desk told us to unplug it and plug it back in. Tv still didn't work. He went down again and he said there was nothing they could do, and that they didn't have any other rooms available to move us. I went to Expedia where I booked the room, and it said there were still rooms available. I went down and asked the front desk if we could move rooms and he again told me there were none available. After I told him about them being available online, he gave me keys to a suite. I went up to check that room and the tv would not turn on, and the room smelled like sweat and B.O. Let him know we gave up, and would be staying in our original room. A lady in the lobby was asking for Lysol to clean her bathroom that was dirty upon checkin, and also told the front desk attendant that there was no bathroom door in her room that she was sharing with her grown son. He also told them there were no other available rooms. This should be priced like a motel 6, because that's what you're getting for the price of a holiday inn. You guys are crazy understaffed, and I felt bad for the front desk attendant who was clearly overwhelmed and being bombarded with unhappy guests.

Really accommodating staff! We moved cross-country recently and had a shaky arrival time. We ended…read moreup needing to push back our check-in time quite a ways and they took care of us. Pet friendly hotel, too. :)

Great property, extremely clean and a pretty cool vibe in the lobby and lounge area. Was in town…read morefor an emergency medical procedure for a family member. We were exhausted from a tough couple days. Meena was accommodating, friendly, professional and showed genuine compassion for us. The room was spotless and nice and very comfortable. Had one of the most restful nights in quite a while. Much appreciated