I had a close relative pass away very suddenly and his car was passed down to me, I didn't know…read morewhat all the car needed done and I genuinely can't stress enough how kind and helpful HP Automotive was. Not only did they replace the brakes that needed replacing but their full inspection told me what the car will need in the future and when. Fairly priced services and incredible customer service, as well as reliable work. I'm really happy with my experience and I'll absolutely be returning.

These guys are awesome! Any services I've scheduled were completed when promised!!!…read more I highly recommend HP AUTOMOTIVE in Lakewood!!!!

Staff was quick, honest and kind! I really appreciated their service. My battery needed to be…read morereplaced and they got it done same day!

Staff is super friendly. It was a mostly good experience, the only thing I didn't like was how they…read moretried to push other 'recommendations' on me. I get that most shops do this, but I told them I knew about a few other things and when I picked up my car they had compiled a list of things in addition to those things that they recommended. Only I already had those things done recently, so it made me question what and how much they recommend. Likely will not go back because of how pressured I felt to get other things done that my car did not need.

I have been a customer for some time now. On this visit I brought in my son's car for some much…read moreneeded maintenance. Ez called to let me know that they found a worn part while working through the repair and I authorized that addition to the fix. I was contacted promptly when it was completed. We were unable to pick it up until Monday morning, which was not a problem. My son and I popped in and I was walked through all that was repaired. I appreciate there is no upsell, just what is needed. My son commented that his car is driving so much more smoothly now and the sounds he had been experiencing are now gone. Highly recommend!

Got an oil change here because I didn't feel like going to a dealership like I normally do. I…read morediscovered Quality Auto Service on Yelp, noticed the high ratings, then called to make an appointment. Communication is a bit abrasive and sometimes sarcastic, but most importantly they DO provide quality service and seem honest, based on my limited experience and other reviews. It was fun sitting in the waiting area and watching all the regulars come through. Would consider coming back for more serious car issues, which hopefully never happens!

I had taken my car to another local mechanic to diagnose a problem with the air conditioner. They…read moremechanic said that a house needed to be replaced, but they were not able to do it because they do not have the equipment needed to evacuate the existing refrigerant 1234yf. They referred us to the Kia dealer, which I knew would be very expensive. So I did some research online and found Franklynn Automotive. I called and described the situation to Steve. He said they likely can handle it, but would start with a complimentary second opinion. After their inspection, they determined that the hose does not need to be replaced and we only needed to refresh the refrigerant, which they do have the equipment for. In addition, the reason the other shop might have suggested the hose replacement was because of a leak related to the axel. All in, the repairs would be substantially less than the dealer quote for work that may not have been needed in the first place. Overall, great experience with Franklynn.

Went here to get suspension work done on my Tesla. Overall the vibe was friendly and the mechanic…read morethey had look at my car seemed to be top notch. He was the reason I wanted to get the suspension serviced here as his explanation of what I needed done showed his mastery of his craft. However after taking the car to Tesla to get a 2nd opinion I discovered that this shop (not the tech) was trying to charge me literally a 200% markup on the parts to do the repair. Crazy right!!! The genuine Tesla parts for the repair were $209 and these guys quoted those same parts out to $614 (I sent him the estimate from Tesla with the exact cost of the parts). Unfortunately for me Tesla wouldn't work on the car because of an aftermarket body kit the previous owner had installed. I really liked the mechanic at this shop, so I went back to this shop with the intention to move forward even though their cost was literally 56% more ($1,635 vs $2,555) then Tesla for the same work (because of the price gouging on the parts). Then when I asked about it before my approval to move forward the manager got snarky and said how would you expect us to stay in business if we don't markup the parts. I said and I quote "I get a markup on the parts and your high hourly rate for the labor on the work but not a 200% markup on the parts." The guy gave an excuse about the software they use but was unwilling to budge on the price gouging. I literally said why don't you let me buy the parts directly from Tesla and you can still mark them up 25% and he still said no. I was completely professional throughout the conversation, but obviously would not pay a 200% markup on parts on top of the already top of market labor they charge. After the conversation he texted me back and we agreed to not move forward. I only leave this review to warn others. It's a bad business practice to over charge people like that and so I just wanted to give people my story warning them to watch out and be careful before doing any work here. Update: this slime ball's disclosure of all the information I gave his manager, Steve, in good faith is abhorrent. Everything he mentioned on the car was told to them right up front as I told it to the manager, Steve, in person and this clown is repeating word for word what I told his manager. I was cool with this at first but this guy is a complete scum bag now using my own words and lying about it. Anyways besides being a scum bag, no effort at all was made regarding the parts and this shops 200% markup. I literally told the guy running the shop I would buy the parts myself and let them mark it up 25% and still the answer was a quick no. Everything I said was honest and accurate and don't appreciate this guy claiming transparency when his long shpeel was essentially just a my own words complaining about the car I bought and his shops poor excuse for price gauging. They could have done the job without gauging me on the price given I had the option to buy the parts myself. Not cool at all the response from this guy and his piss poor excuse for attempting to rip me off.

UPDATE: 2 months after repair the Check Engine Light came on for same issue. I reached out to the…read moreguys and they told me to swing on by when I can. I stopped in and they quickly confirmed the issue and the following day they had the new part in and replaced the part that was faulty - all covered by them - no charge to me. 5 Star! Original Review (April 6th) Was super pleased! Brought my Cherokee in and they gave me a free diagnostics on the spot - I set an appointment for two days after. They got me in, completed the repair, made recommendations and I was on my way. Super competitive pricing. Highly recommend.

Amazing group of people super understanding and very professional may I add super talented!!!!!…read more10/10 recommend.

Do not recommend. They did not recognize a vehicle and work they did previously and attempted to…read morecharge for the same issue. They misquoted me as saying "just get the car running" instead of getting it drivable. The. They contrived a bogus recall story and passed us off to a dealership when there was no recall just cause they didn't want to own up to their bs.

Josh at Applewood responded promptly during the evening hours, was able to look at my vehicle the…read morenext morning, and quickly diagnosed that what I feared might be a larger problem, was a relatively easy fix. He provided a full inspection with photos and explanations but never tried to upsell me. Josh's communication, honesty and thorough explanations will make me a return customer. Highly recommend for your vehicle repair needs.

These guys treat their customers like family. They are…read morehonest, they communicate, and they get your car back on the road and don't charge half of what the dealership wanted. Won't take my car anywhere else.

I just moved to the area and needed a new car shop. This is one of the few places that is open on…read moreSaturday. I called and they answered the phone right away, able to make an appointment for that week! I have a Toyota Rav 4. I just needed a basic servicing, and they gave made me feel very comfortable and gave me a great price. They have a place you can sit inside with some TVs and water if you are waiting for your car. Women who are looking for a good car shop, trust me that they are honest and will not take advantage. The communication while they had my car was great, kept me updated. My overall servicing was around $120, and that included the price of a new oil cap. There is a reason they have great reviews! Hard workers, communicative, clean and friendly. Can't beat it! Very happy that I found them, I am now a long-time customer. Thank you for the great service! Overall, 5/5 experience.

Great attention to customers and very good repair quality. The issue was fixed quickly, and I…read moreappreciated the honest recommendations from the mechanics.

Great service from start to finish. The mechanics were friendly. The repair was done quickly and…read moregood.