My 2 1/2 year-old iPhone 14 Pro battery is showing 78%. I have AppleCare warranty, which covers the…read morereplacement of 100% of the cost to replace the battery and Apple care recommended Best Buy Brookfield and the app showed that there would be zero cost to me! I set up the appointment at Best Buy and they told me there would be no cost for me for replacing the battery under my warranty. I get there in naturally their geek squad has a bunch of people that just sit down with you and try to upsell you services and what not. I didn't agree to anything and told her I just wanted the battery replaced under warranty. The geek representative told me it would be $29. I calmly told her that Apple told me there'd be no charge and when I set up the appointment, you guys told me there'd be no cost for battery replacement. She said that's how they get paid which I know it is a lie. I proceeded to tell her that I would no longer do business with Best Buy ever and took my phone and walk out of the store and called AppleCare. AppleCare was all apologetic and told me that they would send me a box to ship my phone into them however take at least a week before I get it back with a new battery in it at NO cost to me! Moral of the story he is, don't do business with Best Buy as they are nothing but dishonest and crooked. Waiting for Best buy to respond to their shady practices!

Don't get to Best Buy that often anymore. I needed to upgrade my TV to better connect with my other…read moreentertainment components, specifically HDMI ARC for a sound bar. It wasn't too busy when I arrived on a Thursday afternoon. There were a few associates available around the store, but I didn't need any help. I found a small selection of 50 inch TVs that met my requirements. The checkout process was straightforward, and I was able to split the purchase between a prepaid debit card with a small remaining balance and my regular credit card. A pretty uneventful, but successful visit.

AppleWatch issue.... Geek Squad was able to help but the saga continued as I still needed to get…read morehelp via Apple directly. Tech I worked with was friendly and offered good customer service. The fix got me help but the issue was bigger and only Apple could help. If you need help with your technology try the Geek Squad at Best Buy... knowledgeable, patient and friendly.

Had an awful experience at this store and was treated very rudely by their customer service member…read moreMeshach. After he was unable to process my online order, he took my phone and cancelled my order against my well, saying it would allow him to just sell the item... well that didn't work, and now no one can get me my item. He wouldn't do anything to resolve this issue, and was even rude to my mother who was also in the store. Was very brazen he WOULD NOT help with this issue, tried to kick me out of the store, but the manager came and diffused the situation and gave me a gift card. Still, the amount of hours, and disrespect suffered from this employee makes me want to avoid this place as much as possible. This was the absolute worst retail experience I have had in years.

Terrible customer service. My tv died and I went to Best Buy to purchase a replacement. I stood in…read morethe Samsung TV area for 30 minutes. There was one employee. I understood he was busy and waited my turn. After he finished helping the person he ignored me and walked away. I saw him just standing apparently waiting for another customer to walk in. It was like I was invisible. I walked over and asked why he ignored me and told him I would be going to a different store to purchase my tv. I also told the woman at the doors what happened. They just lost a sale. I would highly recommend that you do not go to the Wauwatosa store.

Return of a coffee maker which didn't work out of the box. Customer service was rude asking how…read moremany cups of coffee I made because there was residue in the filter. I responded with "none because it doesn't work!" No apology for my defective item and wasting time and not having a working unit on a the holiday. Won't go back to that location ever!

Unaffiliated with Best Buy. A BETTER alternative for service…read more Accurate Appliance & Electronic Services (414) 777-0072 Milwaukee, Wis. 53219 Since 1991 Https://AAESinc.com AAESincSC@Gmail.com FREE Repair Estimates with completed Repairs. Guesswork is expensive. Save Time and money by Texting us at least five photos of your appliance and problem area. Text them pictures of your appliance and your model number tag to save money. Also include two clear pics of your model number tag. For Fastest service, Text us Pictures of your model number to (414) 777-0072 Our job is to make your life easier. We Love solving problems No job too big or too small. Factory trained Technicians with over 50 years combined experience.

I purchased a 4 drawer LG Instaview in April 2018. No problems until today. I have a thermostat in…read morethe freezer and refrigerator section. The fridge is running at 50 degrees and the freezer is 20. There's a weird chemical smell. I luckily purchased the 3 year protection plan. I have been on hold for a total of 40 minutes. finally got connected to the geek squad. Earliest repair appt is Friday. Today is Tuesday. Like I have a choice.

Several employees working not doing anything but talking to their coworkers. Store was dirty and…read moreunorganized and the bathroom was filthy. I do not recommend.

Amazing place that gives you that early 2000s feeling blockbuster movie night used to. Great place…read moreto buy and sell video games and electronics as well

Awesome Team! My friend found her stove, micorwave, washer,dryer and Fridge! she got it super fast…read moretoo!

I purchased a recliner and extended warranty it broke they fixed it 2 time said they all make noise…read moremechanism broke 3 time within a year needed lot of work dealt with colders and new leaf for 6 months finally said they wont repair and gave me store credi but i had to bring chair to them didn't want anothr chair so i bought 2 dressers and mirror told me they had in stock after paper work said a week to arrive took longer when I picked up unboxed in warehouse and dresser were nicke up glue all over and marker on it so disappointed put hold on remol house to get these in could what any longer acceptable these junk pieces will put in guest room and look elsewhere for better quality will never buy anything from colders again

They gave me a great price on a speed queen washer. No charge for delivery. Comes with free new…read morehoses. . No charge to haul old washer away. They delivered to Menomonee Falls even though they are in Hales Corners. I me er stepped foot in the store. Whole thing was done on phone. Pay when delivered! Unfortunately there was some confusion regarding the hoses. I wanted the old hoses so i took them off the washer and set them nearby. My wife was home when it was delivered and told tnem i wanted the hoses so they reinstalled the old hoses on tbe new washer. But i will take responsibility for that. I should have hid the old hoses. I highly recommend Ritzman appliance and if uou want a washer to last for many years buy a speed queen. Its the only washer designed to last 25 years. And its made in Ripon Wisconsin

I highly recommend Ritzman Appliance! We were interested in Speed Queen after a third set of…read morewasher/dryers failed (in my opinion) way too early. Jack was able to answer a lot of detailed questions, and I like how they have the innards on display so you can see the differences among brands. Prices are competitive and all-inclusive (hoses, cables, delivery, haul away). We were blown away by the service. Delivery was within a few days (!!!) Of course, it happened to be when we had a houseful of guests. The service technicians were timely, speedy, and very competent. They even managed to haul away the old and install the new appliances without any disruption to our card games -- our guests couldn't believe how quiet they were! Everyone was taking note of the Ritzman name on the delivery truck. Do yourself a favor, if you are in the market for a new appliance -- go to Ritzman.

WIFI has been very laggy for my house these days and I don't know why. it started happening on…read more2/16/26

If I could give this location and Manager Alex less I would. Perfect example of customer: "no…read moresurface. My husband and I recently signed up for T-Mobile at a different location but had trouble figuring something out on getting a $200 per line refund. We went in to ask for help to which Alex said just go to this website and fill in your information. That required a T-Mobile ID I asked for help in setting that up to which he replied it's pretty straightforward. Just follow the directions. There was absolutely no attempt to help us complete these forms, and to be honest, my husband and I are both in our 70s and have had very little experience in life with computers and cell phones. It's a shame that this young man treated us so poorly because he too will need help one day and will encounter somebody as inept as himself. That being said, we had an absolute fabulous experience at the Bayshore location with manager, Michael Barkstrom who is the reason we chose to switch to T-Mobile. It is amazing to me that a company can Employ to such very different people and give them both the same title of manager. I am ashamed to say that I am wondering if we made the right decision signing up for T-Mobile when I resource is a New Berlin where we live and that is where Alex the manager has the attitude that he does. Reconsidering this whole situation. Thanks to Alex.

Very clean, friendly staff, nice Starbucks, and well stocked. Finally found some bubler flavors i…read moreliked!

Out of tall fake plants happened on 11/1/25 so hello target put more tall fake plants in stockread more

Customer service lacking. When you need someone for help it's like pulling teeth…read moreGood selection of products App is well organized

Only 1 actual lane for checking out opened. I counted approximately 35 people and everyone is upset…read morethat we really only have self check out. I don't know what's going on the more I stood and watched the longer the line got. Great job in this. I think I'll just go for ordering ahead and doing a mobile pickup.