Our experience through the years has been exceptional. Efficient and always available when…read moresomething comes up. They go the extra mile and are able to accommodate and handle any situation. So happy we chose Carpinello Orthodontics.

Wouldn't recommend. They have 3 offices and none are open on Friday. It's next to impossible to…read moremake appts. Forget about it if you have to reschedule. When I started I assumed I would go to the office that is close to my house but I frequently get asked to take my kid to Drexel hill in the middle of a school day.

Dr. Cook and his team have completely transformed my orthodontic experience. As someone who was…read moreinitially anxious about getting braces, I couldn't be more grateful to have found such an exceptional practice. From the moment you walk into the office, you know you're in good hands. The reception area is immaculate, equipped with comfortable seating Dr. Cook's expertise truly sets him apart. He takes the time to explain every step of the treatment process using clear, understandable language and digital imaging technology that helps you visualize the end results. What impressed me most is his attention to detail - he created a customized treatment plan that considered not just my dental alignment, but also my facial structure and long-term oral health. The staff deserves special recognition. Each team member, from the dental assistants to the billing coordinator, demonstrates remarkable professionalism and genuine care for patients. The dental assistants are particularly skilled, making adjustments with a gentle touch that minimizes discomfort. The office is equipped with the latest orthodontic technology, including digital X-rays and 3D scanning, eliminating the need for those uncomfortable traditional molds. Their sterilization protocols are impeccable, and they've implemented excellent safety measures throughout the practice. my smile is on its way to being completely transformed, and the improvement in my confidence is remarkable. Dr. Cook's perfectionism ensured that every tooth is perfectly aligned, and his attention to my bite functionality means I'm not just going to look better, but my dental health has improved significantly. I highly recommend Dr. Cook to anyone seeking orthodontic treatment. Whether you're considering traditional braces, clear aligners, or other orthodontic solutions, you'll be in excellent hands with this practice. Five stars doesn't seem enough to rate this exceptional orthodontic experience.

I've been going to Dr. Cook since 1991- I had a MASSIVE overbite, and impacted eye tooth and four…read moreimpacted wisdom teeth. I was an orthodontists dream- my mouth is probably worth upwards of $20,000 at this point for braces and surgeries combined. In '91Dr. Cook had a small practice with four chairs and one or two hygienist assistants but came highly recommended in the neighborhood. Now, almost twenty years later, the office has expanded to eight regular appointment chairs, he's brought in another Doctor and two or three main assistants (I know Laura is one- she's been there at LEAST as long as I have) as well as about ten other assistants. There are two things I can mention about Dr. Cook (fondly, of course) First, he calls everyone "Dear" (he's become known as Dr. Dear in my family). More importantly, however, patients will quickly discover the pride he takes in his work- I recently went back after a seven year hiatus because my permanent lower retainer was causing me gum problems and instead of removing it like I wanted, he encouraged me to do it the right way, preserve the work he did ten years back and got me three sets of invisalign retainers (only charging me for the lab fees) to move those suckers back into place, removed the retainer and put a new model in. He's just good- and takes pride in his work. I was reading one of the articles from Best of Philly hanging in his office (he's been named best ortho for countless years) and this year I noticed he'll turn 60- so I'm curious what his plans for retirement are. I hope that after many years of bring the right people in to work with him the practice will move on in the spirit of his work (especially since my kids will more than likely inherit the snaggle teeth that both me and my husband seem to have...)!

My son's braces for his teeth was an awesome experience. A special THANK YOU to Hailey always…read morekeeping his braces nice, neat looking, cool and colorful. She was very encouraging, supportive and pleasant for close 2 years. His teeth are straight which brings out his handsome smile. Thank you Dr Ian Thomas and the office staff.

I went in to have a consultation for my son. At the visit they did explain to me, my insurance may…read morenot cover the work because of his age. They sent me an estimate in case it doesn't so I can pay out of pocket. They told me they'll get back to me and let me know if he's covered. No one has called or emailed me back. I've called several times only to be bounced around or told they'll get back to me. It's been months. Very unprofessional, made me feel unwelcome and will be taking my business elsewhere.

Both of my children, ages 12 and 5, have been going to this dental office since their first teeth…read more My 12-year-old now also visits their orthodontic office, which is conveniently located right next door, and they also have a separate site for oral surgery. They have always been amazing. Although they can get busy at times, they still do their best to fit us in whenever possible. The staff is incredibly kind, patient, and always honest and straightforward. The office is clean, and while the waiting area is small, it has never been an issue. Occasionally, other patients may be rude, but that is completely beyond the staff's control. Once you're brought to the back, the treatment rooms are spacious, which is especially helpful when accompanying my youngest child. The team has an immense amount of patience, something I truly appreciate firsthand. My son was not the easiest patient for several years, and they always made me feel comfortable--never embarrassed. I could say so many wonderful things about this office. We've been coming here for 12 years, and even though I live an hour away now, I've never even considered going anywhere else--that truly speaks volumes.

When my toddler daughter got hurt and had a dental emergency they were not understanding at all and…read moretreated us like a normal last-minute appointment making us wait 3 hours to get in for an actual appointment and then made us wait 30+ minutes to get in to see the doctor while my daughter was very injured. The waiting room is not clean and is very tight so you're sitting very close to other patients of all ages. Even the outside area and parking lot are dirty and very tight spaces to navigate - really not ideal for children and just a germ zest pool. The office management is poor, it's literally like pulling teeth (pun intended) to get them to answer the phone. Their registration & sign-in process is disorganized. There are plenty of other fine children's dentistries in the nearby area. Call one of them instead.

They specialize in Invisalign and do great work! Lots of perks to keep kids engaged. We had our…read moreolder son go through with Invisalign and it worked out great. Our younger son is getting them now.

My orthodontist experience with Dr.Faust and his staff has been exceptional from start to finish! I…read moream a 50+ patient who chose Invisalign to perfect her smile and I am so glad I did! If you have been contemplating doing this for yourself, do it! My 3 children also had braces by Faust Orthodontists (2 metal, 1 Invisalign) and they were all very happy with their results.

The staff are not friendly at all, the tv is literally blasting, and appointment times are a…read morecomplete joke. Expect to wait in a completely packed waiting room.

IF YOU WANT THE BEST TEAM DUO...SEE DR E, AND SHAWN!!! They are efficient, fast and thorough. I…read morevisit the Upper Darby and Media location...primarily, Upper Darby. The young ladies at the front desk and office manager are just as nice and pleasant as well.

He ruined my smile. I had to go to another orthodontist to try and fix it, but he did irreparable…read moredamage to my smile. He's extremely unprofessional and inexperienced. Imagine trusting an orthodontist and they convince your family to pull just one tooth and make your smile so horrifically lopsided and mess up your bite so bad, that you have to go through braces again. One side of my mouth is much wider than the other side and higher than the other side, because he pulled one tooth. My midline is shifted and I have a cross bite, because the arch of my top teeth is lopsided. With my lips closed, my lips even look lopsided. I was told by three different orthodontists that they would have recommended jaw surgery, not have removed just one healthy tooth. Every time I look in the mirror, I'm reminded that I will forever have a lopsided smile, thanks to him. As a woman of color, I felt unheard, taken advantage of and manipulated.

From the owner: Springfield Orthodontics serving Delaware County for over 35 years. Free consultation &…read moreexamination. Braces for children and adults. Most insurance plans accepted and payment plans are available. Members of American Association of Orthodontics. Metal, clear & ceramic braces and Invisalign system. Early treatment programs that can help. Prevent the extraction of permanent teeth. Fast comfortable tooth movement for permanent results. Donald B. Grosser, DDS-MS, James A Tillie, DMD, and Ian S. Thomas, DMD.

We are getting our braces off! We are getting our braces off! Less than two years and by baby's…read moreteeth are the BOMB! I like Dr. Solow (the son); you may get a smile out of him here and there but he is not here for that! He is tightening those teeth. If you need sweet bedside manner, look for the hygienists for that. Dr. Solow is not going to sweet talk you or your kids, so cut it out. If you want to get the process done quick with maximum results, I highly recommend him. In addition, we have been for general dentistry at this location and at 6th and Chestnut location. Highly recommend!

It's ok. The waiting…read moreroom is nice and clean. Plenty of games for the kids to be entertained while waiting. The staff is very nice and helpful. We are able to get early appointments so we can go before school. We haven't needed anything more then a checkup so not sure how the other procedures rate. The doctors are ok. Feels like they are kind of going thru the motions with patients. They give the kids prizes such as wall climbers which my son loves. I was a bit sad that the son doctor took care of my son this time and told him "Don't throw them on the wall or ceiling because they will stain". I told my son to stop but I probably should have said "Why give them to kids then".

I had a dental emergency and went to another dentist who reccommended an extensive and expensive…read moretreatment plan. I went to Dr. Freilich for a second opnion. He felt the treatment plan was excessive and corrected the problem iin one visit. I have not had a problem since. The office was spotless and the staff was courteous and efficient. Dr. Freilich was personable and gentle and put me entirely at ease. This will be my dental office of choice from now on. Thank you so much, Dr. Freilich and your wonderful staff!

This office doesn't look like much from the outside but the inside is huge and everything is…read moretastefully decorated. The receptionist was very friendly and I didn't have to wait long to be seen. The hygienist did a thorough job with my cleaning. The dentist, Dr. Freilich, wasn't as personable as I would hope from a doctor, but he wasn't unfriendly. He just said "How are you?...Open...Fabulous teeth....Any issues?...OK, see you next time." I really liked how my little dental kit was placed in a fancy zip up pouch. Though this made me realize how much money this place has, but hopefully the quality of service stays just as good. By the way, parking is a bit of a nightmare: only 4 spaces in front and you can't park in the nearby neighborhood.

This place has the worst communication process. The staff in office are great. But the constant…read moremoving and closing of office is a nightmare. My son has had his braces on for 7 years because of this. He finally got them taken off in January and now we are trying to get his retainer. This has been going on the last 3months. We call ask them about picking it up and they telling us that someone from upper management will give us a call, but they never do. They were paid for. I can't stand this place. Poor customer service.

Artisan Smiles is worse business. They have canceled 6 months of orthodontist adjustments in a row…read moreclaiming their new office is not up and running. Why would you close one office without the other ready to go??? Artisan has left their patients without treatments for 6 months! Traveling to York PA from Delco is not an option for many. I was able to get my child in the care of a new doctor, but now Artisan will not release her records (yes the form was completed, it was also emailed, snail mail and faxed back). And we are paid in full! Artisan Smiles has broken their contact by failing to provide treatment for their patients. Dr. John McIntyre has abandoned his patients. If you are in this same situation contact your insurance provider, my insurance provider has credit me back their portion to use with another provider.