Angelo and Libby were great! 3:00 in the morning delivery, but that's ok with me. Kayak was packaged well. Can't wait to unpack and go fishin! read more

Customer service with Brooklyn Kayak Company was first class. I spoke with Isacc and after hearing his deep knowledge of the family company's product it left me with confidence to buy and customize my BKC Tandum 14.0 with 1 flipper drive, 1 propeller drive, and 1 trolling motor. Heart disease kept me inside too long. I needed to safely get out of the house and improve my mobility and strength and spend time with my 13 year old son. Customizing the tandum fishing kayak with different drives allows for different ways to use my muscles. On the days I can't exercise, the trolling motor option still allows me to drive the kayak and enjoy watching my son fish. Thanks BKC for making a quality design and product that encourages me to improve my health and quality of life with my family. read more

I love my new kayak. I purchased the PK-13 with both propeller drive and a motor, giving me flexibility on both small and larger bodies of water. There's scads of room on board for all my "stuff" and me. The boat is wide, stable, and yet light enough that a 79 year old man can easily handle loading and unloading in to my truck. It's a fun fishing experience. Working with BKC has been positive as well. They communicate quickly and are very helpful. It's been a great purchase for me. read more

This person, Isaac Ashkenazie, reached out to me and asked me to take down my review. This is unacceptable, and no company should be contacting customers to remove honest reviews. DO NOT BUY KAYAK FROM THIS COMPANY.... My kayak got delivered 2 months after placing order. First they said we have no color that you want on stock and they forced me to get different color. One month later they excuse said the truck that delivery is broken we can't delivery. It is not my problem. Your problem. I asked for the whole refund because I can't wait anymore. No one reached out!!! This company is not worth to buy kayak. All the sudden they just throw the kayak in the middle of the night and no contact no call. I'm not home and they just left it out side and leave read more

Athony did an excelllent job communicatin! Great service! Found out difficult to find driveway and quickly unloaded with care.

Not worth the money. I received my tandem 13.5' kayak scuffed but was excited to have it so I brushed it off. (So did customer service) I have only used my kayak 3 times since having it in a month time frame. Two of the three times something broke with the pedal drive system. One part was the lock to keep it secured in the hull the other was the screw holding the flipper broke in half. I emailed the company upon the first failure and they sent parts to fix, I have not yet received after two weeks. After the second failure I emailed explaining what happened and that I want my money back because stuff keeps breaking. Isaac D in the customer support just shared that's why they have "such a friendly parts warranty". I responded restating I want them to pickup the kayak and I want my money back and have yet to get a response!! SAVE YOUR MONEY AND BUY SOMETHING ACTUALLY GOOD!! read more

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Used my kayak less than 10 times. The seat and the pedal drive broke. Entered a serial number and my information to start a warranty claim. Nobody has bothered to respond to me. It's been at least 2 weeks. I managed to fix the problems by myself after the long wait. I certainly won't buy another BKC product or recommend them to anyone else. Wish I had looked at Yelp reviews before placing my order. The BKC site says that they screen all reviews before publishing. How clever..... read more

I received my kayak order on time, though it was delivered in an odd manner--unpackaged and dropped off by someone towing another vehicle. The shipment included no assembly instructions, and when I searched online, there were none available for the rudder. After reading other reviews, it seems I'm not the only one who ran into this problem. To figure it out, I went to a competitor's website (Reel Yaks) and used their information to install the rudder--only to discover it was broken. I contacted Brooklyn Kayak and it took several days before anyone responded. I sent a video of the issue, and the customer service rep said he'd show it to an engineer. A week passed with no update. When I followed up, there was still no reply. After posting a Google review, I finally got a call. I was told a replacement rudder would be sent and was asked to revise my review, which I did in good faith. That was six weeks ago, and I still haven't received the replacement or any further communication despite multiple follow-ups. At this point, I have a new kayak--delivered on August 6th--that I still can't use. I'll be filing a complaint with the Better Business Bureau, and I cannot recommend this company. Their lack of communication and failure to follow through show a serious disregard for both their product and their customers. read more

Great people. Great Product. Super simple delivery all the way to SC. Totally appreciated. Thanks!

After even more time with the Kayak I have to lower the rating even further. The kayaks issue are endless with the PK10. My Kayak pedal drive locks broke again and now after my last trip I noticed one of my steering lines is almost all the way chaffed through about to break. I recommend spending your money on the more expensive but worthwhile kayaks that Hobie has to offer. read more

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They are quick to respond and have great value and products. Work with them on your next adventure, you won't regret it.

The driver was running behind schedule. I told Anthony it could wait until tomorrow if necessary. He said it was ok but he would be late so I might not see him. He asked where me where I wanted him to leave the kayak. Anthony left it right where I asked him to. He went out his way to deliver even though it was late. read more

Brooklyn Kayak - Driver left kayak where I asked him to - Hunting & Fishing Supplies Near Me - Middlesex, New Jersey

Terrible customer service. Was supposed to get an update on shipping December 23. Never hear back and no update online.ordered December 10.

Great kayak hasn't failed me yet ! , for the price you won't get a better one believe me still running like a champ . Customer service has always been lots of help with fast replies and has gotten me everything that I need . I have the 8 foot foldable kayak and it's just the most convenient kayak ever that doesn't take up much space . read more

I have purchased two Brooklyn kayaks and have had a great experience. Any issues I have had, they responded promptly and helped me resolve. The price is right too. Happy customer. read more

Was delivered much faster than expected although very late at night. Everything was packaged beautifully and kayak arrived without any problems that I can observe as of one hour ago. read more

Brooklyn Kayak - How kayak was packaged and how it looks after unpackaging - Hunting & Fishing Supplies Near Me - Middlesex, New Jersey

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AMAZING! The delivery was more than on time and excited to open it all up when we get up in the morning! MORE than pleased! Thank you Angelo! read more

The kayak itself is pretty solid I have a Hobie lynx I got to tell you this one's from a girlfriend but I'm really liking it I set it up in about 20 minutes the guys that delivered were really nice and courteous read more

Delivery service was above and beyond the usual. There was a mixup that we were not aware of until they contacted up to let up know they would be a bit later than expected. They warked late into the night to deliver our kayak. I was touched by your honesty and dedication. Once we unpack and assemble the kayak we will reach out to you if theres a problem. If the product is as great as the delivery service, we will very pleased. So Happy Trails. Hope you enjoy the holiday season. read more

I love my Brooklyn Kayak company fishing Kayak. It is a lot of fun. I am saving up to buy my next one. A friend carelessly broke a part and the BKC got me a replacement part quickly and at a fair price. I am eager to buy another one just like the one I have so I can take along my friends. read more

Great delivery service. He was kind enough to leave it in the backyard so it would be out of site to any potential wrongdoers.

So after allot of consideration and a decent amount of thought I decided to purchase the 10.0 single pedal kayak from Brooklyn kayaks. Now mind you this is my first pdl kayak I've purchased so I was skeptical as to if I was even going to like it. After receiving my kayak though I can say I'm not disappointed. The quality of the kayak is outstanding. It's stability, maneuverability, storage, and even speed are outstanding for the money. But better than the kayaks themselves is the customer support I received from them, second to none they were always timely and very helpful with getting any order issues fixed and or helping me with resolving any problems. If you're thinking about going with these kayaks, based on my experience I definitely recommend them. read more

I'm so happy with my BKC PC14 , we customized a cooling canopy system for cool cruising read more

Brooklyn Kayak - New Pass , Lolly beach, Bonita Springs, Fla - Hunting & Fishing Supplies Near Me - Middlesex, New Jersey

Thank you owner Isaac for following up after the customer service communication drop off glitch and arranging to send me a new kayak to replace the one that had the connection come loose under the water line. It seems to have been a freak occurrence, so fingers crossed that the new kayak will stay watertight for a lifetime, as Isaac has promised. read more

Fantastic customer service!!! They have been super responsive to any questions or concerns that I have had, and I love my kayak. I would 10/10 buy another kayak from Brooklyn Kayaks. If you're thinking about it.. do it. You're going to love your purchase and the customer service that comes with it. read more

good communication and quick and on time shipping. Friendly customer service. very satisfie.

CS really helped me out. Shipment was lost and they replaced it with no hassle. I will definitely buy from this company again! I love that they help customers out when there's a issue read more

I recently contacted them about issues with my pedal system and they quickly resolved the problem to my satisfaction. I have 3 of their kayaks and have enjoyed using them over the last several years. The owner has taken a serious approach to improving their business and customer service, so hats off to him! read more

Brooklyn Kayak Company is the best. We purchased our new kayak this year, after researching several brands. Our kayak was delivered to us after traveling across the US. It was personal service at its finest. The support was just as good. I had an issue with seats. Without any hesitation, they shipped out replacements, to fix the issue. If you are looking for a great company with outstanding customer service. Look no further than Brooklyn. read more

Excellent communication, friendly and unloaded kayak and left where i wanted it. Kayak looks very stable, can't wait to get it out on the water. read more

Had an issue with the pedal drive on new kayak. They were quick to resolve issue and sent me a new pedal drive for kayak, great customer service. Good to see companies that stand behind their products are still out there! Thanks Issac read more

Do not buy there kayaks ! My brand new kayak is leaking in hull . I called 8 times and emailed 9 times for a replacement and nobody will help . They say they will call back and dont . They respond saying they cant help unless they speak to me BUT WILL NOT CALL BACK. Am writing better business and will contact credit card company. read more

I bought the BKC UH-RA220 11.5 ft fishing kayak back in April 2025. I took it out twice. The second which was the first week in May I was out on a lake the seat failed (screws holding the strap broke) I fell backwards and the kayak rolled. Sent me and most of my fishing gear into the water (lost my gear) I came home, took pictures and sent in an email asking if it was covered under warranty. I was told they send out the parts and I just had to cover shipping, I thought great. These parts took almost 2 months to get to me. I open up the package today (6/11) and it's two straps and no hardware. Beyond the seat failure I also had both handle straps pull out from the kayak when I was picking it up to put in a rack since I wasn't able to use it without the seat. I have got nothing but the run around with all these problems. Terrible customer service and honestly I am just going to write this $1000 kayak off as a loss and try to sell it "as is" and get one from Old Town. Don't waste your time or money on this company. I've never experienced anything like this. read more

The modular kayak has allowed me the ability to kayak regularly without a good storage option in my apartment. I just load everything inside my small SUV and I'm on my way. No cartopping required. I've had questions and small pieces that need replacing and BKC is always quick to respond and send out what I need. I recently had a part break that was covered by warranty and they shipped out a new one immediately. The best! read more

Great kayaks and customer service! Light weight and super tough. The dry storages are absolutely the best!!!

Every time I am wanting to make a new purchase, Isaac is there ready to help, I appreciate your service and will make sure I let my friends and family know of BKC!! Thank you! Ill be back soon! read more

Warning if your AFFRAID OF drowning, this shouldn't be your choice! Water enters the cover where the trolling motor goes, foot pedal which needs adjustments to the locks, all the time. They also break frequently. So be prepared to order some in advance. 5.00 each. And they take up to 6 weeks to get because they come from China of course. Just like the kayak does!! The weight carrying abilities are false. Im very serious about almost capsized several times. My wife and kids begs me not to use it. If a boat goes by you be prepared to have a kayak bilge before any trips. It takes on massive water from the sides and cover. Water even gets through the scub holes. I wish they'd send me a new cover, and foot pedals. The 36 thrust trolling motor is a joke. I been replaced that. Until i have the money to purchase another kayak, and it wont be a Brooklyn Kayak. Their customer service is a joke. You'll be on your own soon a after the get your money!! Not worth the money or migraines. Sadly read more

Great kayaks overall. Some issues with pedal system and locking system made of plastic popping off. Service has been overall quick and great on replacement read more

My wife & I agreed to purchase 2 kayaks for our birthday presents to one another so we could spend more time together. We took our vacation funds to do so. My wife wanted the flipper drive kayak since she had a shoulder surgery that limits her ability to paddle. We ordered the tandem motorized kayak for my self since am a disabled veteran. We ordered them and paid $2,766 on 8/16/2024. We recieded the kayaks and aren't able to use them without the trolling motor and the other one didn't come with a paddle. We have called & left over 50 vms & emails with no response. Issac the owner knew we were missing the paddle & trolling motor. he said that the motor was on back order & would be shipped in 2 weeks. He did tell us that he would personally ship out the paddle that same day. We have yet to receive our items. We filed a complaint with the BBB and fraud department with our bank. They are both currently under investigation. Issac did reply to the BBB stating that he has tried to reach out to us and would be working with us to get us our items. This is totally untrue! He had evaded us and possibly blocked our number. Our calls go right to his V and never get returned. I looked at other BBB and Google reviews and see that his rating is a 1 star rating and there are several others who are having or had similar experiences. We would not recommend working with Brooklyn Kayak company given our experience! We are out a lot of hard earned money & literally up the creek without a paddle. Gary & Toni K read more

Awesome company, awesome kayak. Cannot say enough good things about my experience with Brooklyn kayak company and my tk22 tandem fishing kayak. I have had it for over a year and it's great. The shipping process was seamless and organized. In fact 3 times I had to change the delivery and there was no issue. My heavy friend used the seat to help him get out and a strap broke. No problem. BKC replaced, no questions asked. BKC os a great company to do business with. Their customer service is attentive and responsive. In fact, a lot of times when you interact with customer service, you are interacting with the actual owner. You won't be disappointed in your kayak purchased with Brooklyn kayak company. Get out there and get on the water! read more