Thank you owner Isaac for following up after the customer service communication drop off glitch and arranging to send me a new kayak to replace the one that had the connection come loose under the water line. It seems to have been a freak occurrence, so fingers crossed that the new kayak will stay watertight for a lifetime, as Isaac has promised. read more

Fantastic customer service!!! They have been super responsive to any questions or concerns that I have had, and I love my kayak. I would 10/10 buy another kayak from Brooklyn Kayaks. If you're thinking about it.. do it. You're going to love your purchase and the customer service that comes with it. read more

CS really helped me out. Shipment was lost and they replaced it with no hassle. I will definitely buy from this company again! I love that they help customers out when there's a issue read more

I recently contacted them about issues with my pedal system and they quickly resolved the problem to my satisfaction. I have 3 of their kayaks and have enjoyed using them over the last several years. The owner has taken a serious approach to improving their business and customer service, so hats off to him! read more

Brooklyn Kayak Company is the best. We purchased our new kayak this year, after researching several brands. Our kayak was delivered to us after traveling across the US. It was personal service at its finest. The support was just as good. I had an issue with seats. Without any hesitation, they shipped out replacements, to fix the issue. If you are looking for a great company with outstanding customer service. Look no further than Brooklyn. read more

Excellent communication, friendly and unloaded kayak and left where i wanted it. Kayak looks very stable, can't wait to get it out on the water. read more

Had an issue with the pedal drive on new kayak. They were quick to resolve issue and sent me a new pedal drive for kayak, great customer service. Good to see companies that stand behind their products are still out there! Thanks Issac read more

Do not buy there kayaks ! My brand new kayak is leaking in hull . I called 8 times and emailed 9 times for a replacement and nobody will help . They say they will call back and dont . They respond saying they cant help unless they speak to me BUT WILL NOT CALL BACK. Am writing better business and will contact credit card company. read more

I bought the BKC UH-RA220 11.5 ft fishing kayak back in April 2025. I took it out twice. The second which was the first week in May I was out on a lake the seat failed (screws holding the strap broke) I fell backwards and the kayak rolled. Sent me and most of my fishing gear into the water (lost my gear) I came home, took pictures and sent in an email asking if it was covered under warranty. I was told they send out the parts and I just had to cover shipping, I thought great. These parts took almost 2 months to get to me. I open up the package today (6/11) and it's two straps and no hardware. Beyond the seat failure I also had both handle straps pull out from the kayak when I was picking it up to put in a rack since I wasn't able to use it without the seat. I have got nothing but the run around with all these problems. Terrible customer service and honestly I am just going to write this $1000 kayak off as a loss and try to sell it "as is" and get one from Old Town. Don't waste your time or money on this company. I've never experienced anything like this. read more

The modular kayak has allowed me the ability to kayak regularly without a good storage option in my apartment. I just load everything inside my small SUV and I'm on my way. No cartopping required. I've had questions and small pieces that need replacing and BKC is always quick to respond and send out what I need. I recently had a part break that was covered by warranty and they shipped out a new one immediately. The best! read more

Great kayaks and customer service! Light weight and super tough. The dry storages are absolutely the best!!!

Every time I am wanting to make a new purchase, Isaac is there ready to help, I appreciate your service and will make sure I let my friends and family know of BKC!! Thank you! Ill be back soon! read more

Warning if your AFFRAID OF drowning, this shouldn't be your choice! Water enters the cover where the trolling motor goes, foot pedal which needs adjustments to the locks, all the time. They also break frequently. So be prepared to order some in advance. 5.00 each. And they take up to 6 weeks to get because they come from China of course. Just like the kayak does!! The weight carrying abilities are false. Im very serious about almost capsized several times. My wife and kids begs me not to use it. If a boat goes by you be prepared to have a kayak bilge before any trips. It takes on massive water from the sides and cover. Water even gets through the scub holes. I wish they'd send me a new cover, and foot pedals. The 36 thrust trolling motor is a joke. I been replaced that. Until i have the money to purchase another kayak, and it wont be a Brooklyn Kayak. Their customer service is a joke. You'll be on your own soon a after the get your money!! Not worth the money or migraines. Sadly read more

Great kayaks overall. Some issues with pedal system and locking system made of plastic popping off. Service has been overall quick and great on replacement read more

Customer service is a joke!!! Ordered a tandem kayak for my son Got a shipping date but the kayak arrived two weeks early. Great right. No we were out of town No one was home. We let the shipping company know and they agreed to reschedule delivery but to our surprise they said they delivered our kayak and they even had a signature. No one was home!!!! Brooklyn refused to look into it because they had a signature and a picture of the outside of our house so the kayak was delivered!! Now I'm out $2,000 no kayak and no one wants to take responsibility. What a joke!!! In response to Brooklyn Kayak the picture you have is the outside of my house and that is not my signature!!! We were in Philadelphia at my son's wedding. I have receipts and pictures. I have correspondence with shipping company letting them know not to deliver and they responded ok. How did they deliver?? Where did they put it??? My house and garage were locked. But I'm the one being dishonest. read more

My wife & I agreed to purchase 2 kayaks for our birthday presents to one another so we could spend more time together. We took our vacation funds to do so. My wife wanted the flipper drive kayak since she had a shoulder surgery that limits her ability to paddle. We ordered the tandem motorized kayak for my self since am a disabled veteran. We ordered them and paid $2,766 on 8/16/2024. We recieded the kayaks and aren't able to use them without the trolling motor and the other one didn't come with a paddle. We have called & left over 50 vms & emails with no response. Issac the owner knew we were missing the paddle & trolling motor. he said that the motor was on back order & would be shipped in 2 weeks. He did tell us that he would personally ship out the paddle that same day. We have yet to receive our items. We filed a complaint with the BBB and fraud department with our bank. They are both currently under investigation. Issac did reply to the BBB stating that he has tried to reach out to us and would be working with us to get us our items. This is totally untrue! He had evaded us and possibly blocked our number. Our calls go right to his V and never get returned. I looked at other BBB and Google reviews and see that his rating is a 1 star rating and there are several others who are having or had similar experiences. We would not recommend working with Brooklyn Kayak company given our experience! We are out a lot of hard earned money & literally up the creek without a paddle. Gary & Toni K read more

Awesome company, awesome kayak. Cannot say enough good things about my experience with Brooklyn kayak company and my tk22 tandem fishing kayak. I have had it for over a year and it's great. The shipping process was seamless and organized. In fact 3 times I had to change the delivery and there was no issue. My heavy friend used the seat to help him get out and a strap broke. No problem. BKC replaced, no questions asked. BKC os a great company to do business with. Their customer service is attentive and responsive. In fact, a lot of times when you interact with customer service, you are interacting with the actual owner. You won't be disappointed in your kayak purchased with Brooklyn kayak company. Get out there and get on the water! read more

Given the reviews I'm not anticipating a good outcome once I get a chance to actually use the kayak I purchased and paid for over a month ago, but BUYER BEWARE. I spent over $2K purchasing a tandem kayak and contacted customer service when I realized all of the parts I needed to assemble the kayak weren't included in the delivery. It took over a week to get customer service to respond to me and the another week+ to receive the parts which were supposed to be included in the first place, EXCEPT they didn't actually include all the parts I told them were missing as well as the photos I included to show exactly what was missing. I notified customer service a week ago that the makeup delivery was not complete and I got a message from customer service today asking me to confirm the screws were once again NOT INCLUDED!!! Mercy this is ridiculous. How many times and ways and weeks do I have to wait before they can get me the essential components of their product. It's ridiculous that the only person you can talk too is the receptionist who is quick to tell you she can't do anything but pass along a message. I'll provide another update if I ever get the kayak in the water. read more

We bought at the height of the supply chain crisis. The customer service rep kept telling us our delivery was just around the corner - for weeks. They should have been honest with us. When we got the kayaks, the seat on one was trash. The fabric was completely rotted. How did that pass QA\QC? The kayaks are very good but I can't recommend this company based on customer service and apparent lack of attention to detail on the product they ship to customers. read more

Kayaks are great for the price, even at a higher price. The parts dept is very lacking. I had some damaged clips and a bolt with bad threads on a new purchase. I didn't even ask for the items for free. I just asked to order them. The tech support person told me it wasn't a bolt, it's an oring or some other nonsense. I paid and they sent them. I'm a mechanical contractor with various professional licenses. it's certainly a bolt (or more correct a hex head capscrew) and not an o ring but I didn't feel like arguing with someone who doesn't have a clue. So i got the parts, that one was wrong. Resent another picture 24 hours ago and awaiting a response. If they would hire a go getter to manage the support and parts side, and tweak the design on their retainer clips and some other minor things, they'd be unstoppable. Mainly just offering feedback from one business owner to another so maybe they'll see how they can improve. Seems like 99% of their bad reviews are parts and support. That's such an easy fix. For instance, the seat bar was cut too short so it can fall out of the plastic channel on the yak if it moves all the way to one side. Such an easy fix. Have the factory leave 1/2" more metal. Now i've got to go buy a solid bar and insert in through the pipe to lengthen it. read more

COMPLETELY UNSAFE KAYAKS BUYERS BEWARE I purchased a PK 12 last year. The kayak takes on water from underneath the cup holder/pedal drive tray which I came to find out is a huge safety issue when using a trolling motor. I purchased the TM-316 trolling motor mount that is advertised to fit on all BKC model kayaks. However, with the cupholder tray defect and the momentum of the trolling motor the kayak quickly flooded with water. I almost sank and had to call the local harbor patrol to assist me. I am an experienced kayaker, fisherman and boater and i can wholeheartedly tell you that these kayaks have a major design flaw that makes them extremely unsafe with a high risk of sinking. Moreover, there are multiple reviews and complaints about the water entering the kayak from the cupholder tray area and they are clearly not addressing the issues. After contacting BKC about the issues they assure me they would look into it and make things right. The have since completely ignored me when attempting to follow up on this issue, continue to deny that there is a safety issue with the design of these . I have since filed complaints with the BBB and US Coast Guard. They do not care about customer service or making these major issues right. STAY AWAY FROM BKC. read more

This company says free shipping and not bad pricing but there service is terrible and they only respond to emails and the response are as of fifth grade level response and than they only ship out so far and want you to drive hours away to meet shipper and there's literally a ton of trucking company all over that can do the job and refund times are a joke to other companies can do refunds in a day or two this company is a joke read more

HONEST REVIEW I wanted to give Brooklyn Kayak a 5 stars, I really did. But when I looked at my whole experience from start to finish, I was a little upset at the end. I ordered a single pro kayak on 6/2. When I ordered it, the website said the color I ordered is on backorder and will be available 5/31 (two days before I ordered). So I thought that it may be in stock and they haven't updated the page yet. Or I didn't mind waiting a week or so until it's back in stock. After about a week of waiting with no update, I noticed the backorder estimation changed to 6/5 but I still passed this date. So I emailed customer support. They answered within 48 hours and said the updated date only applies to new kayaks and that I was going to be among the next few people to get this color. After the estimated 14 business days of waiting, I messaged support again and they assured me I was moved to the top of the list. A week later and still no update. Following that, the support rep I was speaking to just stopped answering. For 9 days I heard nothing. I asked to upgrade to the next model up kayak but still had no answer. I feared this new model would become out of stock so I ordered it and asked for a refund on my first kayak. I messaged customer support again and a new rep told me they will cancel my old order and refund me. And give me a 100 gift card for my trouble. A couple days after ordering the more expensive upgraded model, it shipped. I was very happy but confused as to why the first one took so long. My kayak just got here on 7/8 and it is great. Great quality. I haven't used it yet but am excited too. It definitely is worth the money. I gave the 3 star review because of customer support. The phone lines aren't used whatsoever. You can't call and speak to anyone, they only operate on a ticket based email system which a lot of companies are switching to. It ruins the customer experience and makes customers angry. I understand there are backorder issues. But please communicate that with the customer. I understand that it is not realistic to answer every day but 9 days of waiting for a response is completely unacceptable. The hundred dollar credit is nice but it would be more effective to be honest with your customers. I firmly believe if you had someone answering phones, your overall yelp score wouldn't be 2 stars. Again, bravo on the kayak. It's beautiful. But you need to improve your customer relations. read more

Don't buy from Brooklyn kayak company. I paid $1887.30 in April and I have not received my kayak yet. They refuse to answer phone or emails. I had to file a claim with my bank. read more

My husband did a lot of research to find the best kayak for salmon fishing. He was excited to order just the right kayak from Brooklyn kayak company. His concern was the bad reviews about shipping. But they promised the kayak would be delivered between September 16 and 24. We took a leap of faith, made payment in full and waited for delivery. Well the kayak has not been delivered. They are not returning any of our calls. Their emails have not been responsive. And we will not have the kayak in time for the fishing trip, if we ever get it at all. Such a major disappointment. Do yourself a favor and buy your kayak at Dick's. read more

Ordered a kayak, gave them money, never heard from them again. Canceled my order with my credit card company thank heavens

Look up their Better Business Bureau rating and you'll find out what kind of company this is. I now have a boat that's utterly useless to me. First issue was the shipping. The shipping company is horrible and I had to drive 3 hours one way to pick it up from their warehouse so I didn't have to chance waiting several more weeks. When I picked it up the seats were missing. It is impossible to get anyone at Brooklyn Kayak's customer service on the phone and they definitely won't respond to your emails other than auto reply. I got lucky and the owner's phone number was on the bill of lading. Not as the shipper but as the "bill to" contact. I got him on the phone and by the end of the day he sent the seats through UPS which was awesome for him to do. I offered to pay for the expedited shipping but he said no, that he covered it. MAIN ISSUE: When I got it home and unwrapped it was missing the serial number. Some have a sticker somewhere have a plate, this one has nothing. I texted the owner and told him I received the tracking number for the seats, thanked him, and told him of the new issue. He asked for pictures of the boat which I sent. He then told me that yes it was missing and that customer service would take care of it and if not to let him know. I sent several emails and placed countless phone calls to customer service. Finally they called me back after trying to reach them for two days. The person I spoke to said they would issue a serial number for it, mail me the certificate of origin, and email me a copy by the end of the day. Didn't happen. I've called customer service repeatedly with no answer. I've called and texted the owner with no response. All I need is an emailed copy of the certificate of origin with a serial number and I can get it registered. Problem solved. Without it, it's useless. I bought the boat, motor, and motor mount all at the same time. They know that I have to have that paperwork to get it registered. If you read their BBB complaints and reviews outside of Amazon you'll see that the issues I've had are common. I thought I could trust Amazon to better vet their third party vendors. read more

Besides the shipping issues, i love my kayak. The PK13 with trolling motor is super wide and stable, i am a heavy guy with balance problems but have been using it for over a year now with no issues. i would recommend a good kayak cart/dolly because it is heavy. read more

We purchased the BKC PK11 Angler 10.5-foot Sit On Top Solo Fishing Kayak w/ Instant Reverse Pedal Drive on 2/1/22 (BKC246812). On 2/16 we were notified that the 10.5 ft Kayak was out of stock and they provided the option to upgrade to the 13 ft at no additional charge to which we agreed. After a month (3/15) of no updates to delivery we contacted BKC to which a gentleman named "Walter" indicated that he also noticed a delay and would make contact with management. Several weeks went by with the item not being moved at all. It was finally delivered on 3/16 to which it arrived with very loose cables that attach to the rudder wheel, rendering the steering completely useless. The product also came without any instructions for installation so now we are stuck with a broken kayak that defeats the entire purpose of purchasing the pedal drive. We have sent countless emails, one on 3/31 with photos showing the damaged item and to this day we have not received any correspondence from BKC. We sent an additional email following up on 4/11 asking for at least instructions to try to fix it ourselves but have been constantly ignored. If you call them, they don't answer, instead they insist that you send an email (which they will not respond to) I would warn anyone considering a purchase from BKC to use caution. They do not communicate effectively at all and it appears that the infrastructure of their business says they do not want to be contacted and do what they can to prevent this. As a business owner myself, I would never ignore my customers issues. It's just not a good way to stay in business. read more

Paid for a kayak 35 days ago. It currently is sitting, collecting dust, in a trucking consolidation center in Jersey. BKC customer service is the absolute worst. All they have to say is here is your shipping info. Which just says it's sitting in a center. I am already over it, and have no excitement to even recieve it now. I already bought a good kayak out of florida and it showed up in 2 weeks. I know they're cheap kayaks, but damn. I don't see how anyone can have a lasting business with such horrible service. read more

I bought a tandem Kayak from Brooklyn kayak Co. Although it took a Lil while to receive everything. I am very happy now! Can't wait to get my new yak out on the water! Fun fun read more

I ordered this (July 30th. 2021) and was giving a delivery date of August 23rd), when that date came and went I reached out only to be told that it hadn't shipped because they were unable to ship to my zip code and asked if I had family or friends I could have it shipped to instead. They should have reached out once I placed the order and not waited over a month and after the initial delivery date to tell me they couldn't ship this to me. If they can't ship across the county they shouldn't be selling on Amazon. Response time and communication from company is horrendous. read more

We bought two kayaks as presents for our daughter and her husband in November of 2021 as Christmas gifts, trusting the claims on the website of quick free delivery. The first one for our daughter came within two weeks. The second for our son-in-law came from the opposite coast using AM trucking, who is featured in complaints here repeatedly. His kayak took over a month to get delivered, arriving Christmas. My daughter and her husband finally got around to using the kayaks this weekend. My daughter's was fine but her husband's kayak quickly filled with water. Of course, since Brooklyn Kayak isn't open on weekends, and since they showed no concern about the late delivery I don't expect any satisfaction or a refund for the over $1,000 wasted on their piece of junk. Do not buy anything from this company. Their non-existant customer service and poor product quality is the only thing you can count on. read more

Sir, while your customer service did send the missing pieces, the promised replacement seat was never sent and after 7 months, I doubt I'll ever see it. See, it's not only the missing pieces, the swap between what my wife ordered and what I received, or the shoddy build of the seat that led to the buckles breaking, it's also being told a replacement is being sent and never receiving said replacement. When a person or business makes a promise then fails to deliver, I'm sorry but that's it. I'll find a replacement on my own thanks. read more

I placed an order for 2 kayak paddles; I patiently wait the 2-3 weeks for delivery. 3+ weeks later, I checked the status of my order; they still hadn't even been picked up by the courier! So, I tried calling, held for a long while, then told to email...OK, I did and they sent me the exact same email I received when I first placed my over 3+ weeks ago!! I replied please cancel my order (since it hadn't even left the building) and I receive for the 3rd time the initial email. GRRR. Product MAY be awesome, I don't know, but NOT WORTH THE WAIT!!! read more

New Yorkers beware. I purchased a pk 13 with trolling motor in september 2022 it did not come with the original manufacturers certificate of origin. The copy that you can print on their website is not accepted at the Dmv. It is now june 2023 and i still don't have the original Mco and can't register the boat. After multiple attempt to get one, the last communication with Brooklyn kayak they told me their printer ran out of ink! I filed a complaint with the NJ attorney general and the BBB. read more

Buyer beware. Still waiting for a refund on an order that should have shipped about 4 weeks ago which was the timeline set by company with 4-6 week expected delay. I am at about 10+ weeks with no kayak and out over a thousand dollars. The email is unhelpful and unresponsive. I am suspicious they are dropshipping cheap kayaks which is why they are unable to get their inventory to ship in a timeline manner. They also always seem to be selling them at steep discounts. For instance, I purchased mine at about a 40% discount from "retail ". In my opinion you should not be offering such steep "discounts" if you are not prepared to fulfill your orders. Please give me my money back read more

I ordered a kayak AND PAID for it on August 10. It has been 30 days and I still DON'T have it! The seller won't contract with a shipper to send it directly to me instead wants me to drive an hour away to meet the shipper at a Walmart parking lot! WTF!? The shipper contacted me and said they could meet me between 8 am and 1:00 pm. So I'm supposed to sit in the Walmart parking lot for FIVE HOURS!? I don't think so. Now the seller is refusing to make this right! Their customer service sucks. Either I'm emailing a bot or they don't speak English and no matter how many times I call NO ONE ANSWERS THE PHONE! read more

"Due to high demand, please allow between 4-6 weeks for shipment confirmation" Between my order date (July 28) and today (Oct 17) is 11 weeks 4 days.  That's only a day away from double your high estimate for shipment confirmation.  I understand that there are delays, but it seems disingenuous to your customers to continue to advertise this as the projected shipment window. I know this is an awesome kayak, or at least I'm pretty certain from the other reviews and information that I've seen. But I'm very disappointed I won't be able to get to kayak this fall, and the only reason I'm posting this review is that I'm starting to doubt I'll be able to kayak in the spring. read more

Terrible experience start to finish. The order never arrived, we cancelled it, then it arrived and we were told we had to pay for shipping it back or be charged the full amount. Terrible customer service - would say something and take it back, unkind. Not reflective of the kayaking community or spirit. Do not recommend under any circumstances, too many other great companies to chose. read more