I've had three appointments in the Brooklyn office with Dr. Englebert within the last three months…read more He took over for my prior doctor there, Dr. Cooney. My first visit was for a follow up from a cellulitis eye condition treated at NYU hospital. While Dr. Cooney had been direct and down to earth, Dr. Englebert was astonishingly arrogant. Second visit was for a swollen eye and chalazion. Dr. Englebert was again quite self-impressed, gave me two antibiotics, no biggie. No follow up appointment was suggested. Few weeks passed and my eye got worse, I called the Manhattan office. They said Brooklyn should have scheduled a follow up. I made a new appointment. I get an on-line form asking me to agree to pay for a pending procedure not covered by my insurance. The procedure was never offered to me and I was told by staff they don't do that procedure. Billing - they had me pay my full Medicare and co- insurance deductibles directly to them. I'm sure there was something wrong there that will be a paperwork nightmare for me to straighten out. After waiting two and a half hours I finally saw Dr Englebert who seemed to have no recollection of me as an on-going patient. He spent maybe five minutes with me and referred me to a plastic surgeon for chalazion removal telling me the recovery would be problematic. No discussion of alternatives, no discussion on anything. His nurse/assistant was helpful once he left the room. So my review - Dr Englebert may be a great doctor. He certainly seems to think so but I really don't know. I can tell you that he's quite self-impressed, not too interested in discussing anything, severely overbooked, and quick to refer out. I can't recommend him or not recommend him but decided to go elsewhere for a basic straightforward second opinion before having the plastic surgery he recommended on my eye. One minor point, when an Opthamologist recommends a plastic surgeon, he might want to actually engage in a conversation as to why, what other options may or may not be available, and provide more than a minute discussing it within a five minute visit. An astonishingly rude and nasty front desk woman who handles their billing would only accept credit cards, no cash payment, and blew me away with her inability to add or subtract. So, if you're looking for an Opthamologist with a good medical reputation, who happens to have the bedside manner of a trout, and offers a verbally aggressive mathematically inept front desk, this could be the place for you. They do extensive comprehensive vision testing and are reputedly well received for those services. My second opinion was at Mt. Sinai Opthamologist services where they recommended a steroid treatment followed by waiting time for my eye to heal before going for the plastic surgery. Following Mt. Sinai's treatment plan my eye is now about 95 percent healed and the recommended plastic surgery unnecessary.

You'll spend two to three hours there minimum. No matter what time of day you book. I've been many…read moretimes (this one likely to be my last -- a colleague recommended another place nearby) and tried booking first thing, midday, end of day... same thing regardless. Basically you check in and then wait about 40 minutes, then get called by a technician. Spend five minutes getting a test then back to the waiting room. Another 15 or 30 minutes and another technician calls you. And so on. Then you wait for the doctor. The staff all seem capable and professional and most are pleasant. (However there is one woman who deserves special mention for being so rude. I think even she suspected she crossed the line and tried to mumble something at the end of my two minute test.) Try as they might to be fine on the individual basis, it's a factory assembly line and you will feel like you're a process not a person. I also don't appreciate that after all that and all that time I don't have a prescription, just a check on the bigger issues. So... good capable people and a big practice and I guess the sense that if it takes 2-3 hours for a regular non-emergency eye check they're on schedule.

Dr Ronald Gentile…read more  My 94-year-old mom had visited a series of ophthalmologists' in a frustrating and unsuccessful attempt to restore her vision and prevent possible blindness.  Finally, we were referred to Dr Gentile who not only restored her vision to 20/20 but her self-confidence as well.  She now watches TV and read books as if she were many years younger.  Dr Gentile's skill, professionalism and dedication made all the difference in both our lives and our family and we will be eternally grateful to him.

No matter how much Dr. Ronald Gentile is praised and admired, it will not be enough, he is simply…read morethe best of the best! I consider myself very lucky to have met him, indeed, I am sure that each of his patients is lucky - whether they realize it or not, each of them is in reliable, professional hands. Yes, this is high professionalism, knowledge, attentiveness, thoroughness in the examination, and at the same time simplicity, warmth and accessibility - what more can you want from a doctor who has the patient's vision in his hands? Thank you doctor for being you! You are a star!

I was recommended to go to NYC Retina , I called and asked to make an appointment with one of the…read moreophthalmologists , the person answering the phone did not know that retinal specialists ARE dr's of ophthalmology.... HE WAS A COMPLETE IDIOT . I tried to just make an appointment , this idiot who did not know anything wanted to know about my condition . Very bad . which I will relate to referring doctor.

Amazing experience! I was referred to Dr. Jonathan Feistmann by Dr. Michelle Penshorn - to get a…read moresecond opinion on if I need lattice degeneration surgery. Turns out I do/did for both eyes. That was on 2/27. My first appointment (right eye) was two days later on 2/29, and my next appointment (left eye) is tomorrow, 3/5. Talk about fitting me into the schedule in such a timely manner, not to mention the procedure itself was straight-forward, fast, and pain-free. No recovery time at all. Dr. Feistmann is friendly, easy to talk to, and engaged. He is clearly a professional who knows what he's doing, and I would highly recommend him for your retina needs. Thanks very much!

I had retinal detachment while away from home on a business trip but had the great fortune of being…read morereferred to Dr. Khadem who saw me as soon as I returned to New York. Now, after 17 months of his care in several procedures, my sight has returned completely. Through this entire journey, he was kind and patient, explaining what needed to be done, and what to expect during recovery. It was because of this and his very competent skills that I can see again. I couldn't be more grateful for what he has given me. To those who have complained about wait times I would say that to provide such detailed and comprehensive care, it takes time, time that you would be grateful for when your turn comes.

Overbooked understaffed. Does not give you copies of your results. Too many young people running…read morearound , too few seats and the drs onl have 5 minutes if that to help you.

Oh wow, when I was there for doctor's visit, everyone seem nice and things went smoothly. After the…read moredoctor's visit, I went to the receptionist desk to request the clinical notes for the visit, and told it can't be done, because it was not ready, and to call back and request it over the phone. It is August, the receptionist did not identify who she was. I told her the request to be sent via mail or email my clinical notes and test records, since it was not ready then. She was the most rudest person with such an abrasive combative attitude. Talk about winning the trophy for having ZERO etiquette and professionalism in customer service. Even the manner in which was said, she don't know who the receptionist was. I immediately sense this was going to be a combative zone talking with her. She told me in the most aggressive tone, the waiver release was not signed to obtain the notes to be sent. I told her, I was there and given all the paperwork needed for the visit and release forms. She told me, "no you didn't". Just asking a question felt like an unnecessary confrontational. I kept my cool and monotone in my voice. But, you can feel the negative vibe brewing with her. I'm from New York and don't tolerate this. On the phone or online, acting tough just shows your insecurities, power-trip desire ego, and sadness in life. I told her, when I was there that day, I requested the clinical notes and records, the receptionist told me it wasn't ready to be printed, and she was the one who gave me all the paperwork to sign. If I didn't sign it, she would have inform me that I needed to sign another in order to release the notes and records to me, for when I call over the phone. At the end, after dealing with her nasty azz attitude, she told me, she need to ask the doctor later this week, if he can give permission to release the clinical notes to be sent to me. In person, the staff were professional and ran the place smoothly with no issue. I assumed they gave all the paperwork to sign to release the records. On the phone, it felt like a slugfest boxing match with words. In other words, they lied giving song and dance with a punch to not send the clinical notes when requested, since they don't give it right away, saying you have to call at a later time. Only to deal with this wackjob. Doctors are competent, office staff for in-person were adequate. But this woman, she needs to be replaced for someone who knows the decorum for customer service, to talk to patients over the phone.

The doctors are fine but the wait is about 4 hours. I went here because they were recommended by my…read moreoptometrist but the wait does not warrant anyone going there. My appointment was at 9:15am and it is now 12:30pm with no end in sight. They told me to expect a 2-3 hour wait but when the appointment verges into 4 hours, it is not worth a New Yorker's time. The waiting room was full of retired older people so they may have the time to wait but for people who have jobs and kids, give this a skip!

The New York Times is finally coming out with a story on negligent surgeons in New York, and Dr…read more Angioletti is named as one of them. He caused loss of sight in my left eye and when I dared to post a review of my experience, he "sicked" two lawyers on me, one from NYC, one from Long Island, both of whom threatened me with legal action if I posted anything further. I am devastated by this entire experience, and have to live with this every single day.

The doctors in this practice are friendly and very knowledgeable. The care I have received from…read morethem has been top-notch. The office staff is lovely as well and the facility is always beautifully maintained.

After waiting for 2 hours and 15 minutes and being told the doctor is with another patient and…read morethere is still someone else before me , I walked out. no one should have to wait 2 plus hours to see a doctor . when I told the manager they are booking too many appointments and not leaving enough time per patient she just said the doctor needs to give everyone time . So as I said booking tooo many appointments. I'm 60 years old but most patients were elderly and were sleeping in what waiting room chairs. I would call keeping them waiting elder abuse . this was the Quentin road office . Reize R. april 20222

Very satisfying first visit. Staff helpful and pleasant. Office is clean and comfortable. The level…read moreof care and the interaction with the doctor was positive. He listens, he reassures, he explains. I will come back to Dr. Cooney when needed.

Very professional and helpful best DR office staff so caring overall best experience Highly…read morerecommend

From the owner: The Downtown ophthalmologists and retina specialists at Vitreous Retina Macula Consultants of New…read moreYork are internationally known leaders in diagnosing and treating retinal diseases. The VRMNY retina doctors in the Lower Manhattan are world-recognized retina experts in difficult-to-diagnose and rare conditions. They offer the latest treatments for retinal diseases, focusing on treating macular degeneration, diabetic retinopathy, and retinal tears and detachments. This exceptional and unique expertise, joined with their attentive, empathetic concern and careful approach means that even expert Manhattan ophthalmologists turn to Downtown Manhattan retina doctors first when they or their families need care. VRMNY retina doctors have trained and taught at some of the world's finest and most respected academic institutions. The physicians who comprise the best retina specialists in New York are experts in vitrectomy surgery and hold academic appointments at Lenox Hill Hospital, New York University, and the New York Eye and Ear Infirmary. Our ophthalmologists in Downtown specialize in treating all medical and surgical retinal conditions, emphasizing macular degeneration and diabetic retinopathy, the two leading causes of retinal vision loss. With state-of-the-art New York ophthalmology center in Downtown , Manhattan, VRMNY is the largest retina vitreous center in the New York Metropolitan area...

Dr Parikh is a wonderful diagnostician and a caring physician. He takes the time to explain and…read moreshow details of all the tests and answer any questions without rushing you. He truly cares about his patients!

From the owner: We are an ophthalmology practice that specializes in treating diseases of the retina, some of the…read moremost common being macular degeneration, diabetic retinopathy, and vein occlusions amongst other things. Our physicians are ready to help you with all of your retinal needs!

Thank you Dr Wisnicki for fixing my lazy eye and making it a comfortable easy process throughout…read more I regret not doing the procedure sooner. Definitely recommended.

This is a growing practice of excellent doctors. I came to USEC because my doctor recently joined…read morethe practice. Her quality of care remains exceptional. The office experience is dismal at best. Making appointments on the website is not the easiest, updated records don't seem to be recorded to the database that the practice uses (mostly powered by 3rd party, Athena), no one answered the phone on two separate occasions during office hours, averaging 7 minutes on hold listening to a pitch about the practice. I will go back to USEC because Dr Arthur is an excellent doctor and consummate professional, thorough and cares about patient well-being. The overall process needs to be evaluated because it is not befitting of professional organization.