Came in today looking for my first "professional" suit and had the pleasure of being helped by John. He not only made the experience seamless and comfortable, but also offered confidence-boosting, knowledgeable advice and recommendations tailored to the preferences I mentioned upon walking in. As someone who has never particularly appreciated formal wear, I left the store feeling incredibly confident and eager to wear the suit. Thank you, John. I will be returning based on the service alone! read more

Came here for fiancé to get a wedding suit and a work suit. Consultant was very helpful during the process and very knowledgeable. We're very excited to see how his suits turn out after tailoring. read more

I live in Palm Springs. I ordered a suit and dress shirt from the Beverly Center (Los Angeles) Brooks Brothers over the phone from Isaac and I got excellent service with a promise for delivery in 3-5 days. Couldn't have asked for more. read more

My husband and I went to 3 other stores to find a good quality suite. As we walked from 1 store in the Beverly Center which had overly priced suites, we saw the Brooks Brothers. 3rd store that night. Walked in and Jenny (hope I got that right) looked at my husband and said, your a 43 jacket but that might be a tad too big. She was exactly right. We had found our store! My husband bought 2 suites for what he would have paid for 1 at the previous store we were ate. The tailor was not available as we went late, but Jenny gave us the name of the tailor they use. It was up the street and stayed open for us because we were Brooms Brother customers. My husband saw several other items he liked and we will return to get those, location is easy, the suites beautifully made, and sales help was excellent. read more

Their product is decent but the online process is terrible. You pay for shipping and return shipping so you lose all that money if you choose to return a product. I lost $19 because the shirt I bought didn't fit. I'm not sure how they expect people to patronize them with this risk in every purchase. read more

Brooks Brothers is America's most iconic heritage brand. It's been around since 1818, and is older than Hermes or Louis Vuitton. They have dressed almost every President - Lincoln was shot while wearing a Brooks Brothers overcoat. If you're looking for "slow fashion", buy-it-for-life items, look no further. They have incredible deals on made-to-measure suits and shirts. You pick every detail, from the fabric to the buttons to the lapel style, and your name is written inside your clothes. The folks who work here know and understand fashion and what looks good. I work with Isaac here, he's great. read more

Brooks Brothers - Men's Clothing Near Me - Los Angeles, California

could not get to location. review is for BB online. Found multiple items and they were delivered. Since then, 9 months ago, I have been continually blasted with endless emails and text messages. BB does not honor unsubscribe requests. Very dishonest. Not sure why they want to run their customers off. read more

We had a greatly great experience shopping with François. He helped us out so personalized, and really took the time to make sure that we were satisfied with our selections. Best staff member ever!!! read more

This is the only remaining Brooks Brother store in Los Angeles. While the Beverly Center isn't my favorite location I do love me some Brooks Brothers for classic tailoring and suits. My wife and I love love love Jeannie Aviles. We have worked with her when she was at the Beverly Hills location. She is so friendly, knowledgeable, and gives great feedback and suggestions. I was at Brooks Brothers to get a few shirts when they ran a sale and fell in love with an 1818 suit I saw. While this store is not as big as the Beverly Hills store it is bigger than the former DTLA store and Century City store. read more

Brooks Brothers - Men's Clothing Near Me - Los Angeles, California

I love Brooks Brothers, have been shopping them for the better part of 30 years, I'm a traditionalist like that ;) I just bought a gorgeous dress and can't wait to wear it, it's modern with a 1950s flair, I love that it has pockets! Some of my most gorgeous sweaters are from BB, I never tell anybody where I get them, but they are gorgeous! read more

Brooks Brothers - Dress I bought, so simple, elegant, pretty and functional! - Men's Clothing Near Me - Los Angeles, California

Sincere sales associates, but lacking in knowledge. I asked Anthony if I could see some of Brooks Brothers' new line of American made OCBD shirts. He asked in a soft voice "what's OCBD?" If you are at all familiar with Brooks Brothers, you are probably shedding a tear. The store stocks plenty of imported shirts and other goodies, but you might consider ordering your haul online. Always a sale, so make your purchases accordingly. read more

What kind of shit store is this ?? I had a return and there were 3 associates available and no one in the store but a guy getting a fitting. So get this... the lady who is doing the fitting is the one who can do the return so I have to sit here 20 mins to wait on her. Imagine that. They can keep their clothes together with their horrible service read more

Classy and amazing peices. They are top notch and the men that work here really know how to make a suit fit to perfection.

We went to the store today to have my husband's suits exchanged since they were a little smaller than normal. We were assured by Francoise who was extremely helpful and knowledgeable when it came to finding a new suit for my husband. He helped my husband find the perfect suit, shirt, and matching tie combo to attend my sister's wedding. We have been to practically all of the Brooks Brothers locations in California and in Vegas, and I must say Francoise was the best customer service we have ever had. read more

While it is unfortunate that the Rodeo Drive location closed, the customer service at this location makes up for it. The store has quite a good selection of polos, shorts, pants, and suits. While the selection is not quite as large as the old store, the sales associate was more than willing to order clothing and have it delivered to my home. Looking forward to shopping here again. read more

Brooks Brothers - Polo selection - Men's Clothing Near Me - Los Angeles, California

This is one of the worst stores. Brooks Brothers used to stand for customer service and quality, now all of that is gone. I am literally standing here and no one wants to help, I have asked for assistance from anyone. Long time customer, this store is tiny and limited stock. Probably need to find a new store to shop at. read more

I went into the store with my 14 year old son who loves suits and ties. We were getting a tie for his father. Jonathan helped us and complimented my son on his outfit. He helped my son with his tie, showed him how to do a Prince Albert knot. He then showed my son how to tie a bow tie. Jonathan was great and my son was really impressed and he felt really great when we left. We'll definitely come back for more clothes. Thank you Jonathan!! read more

March 2019 -- Very favorable customer service experiences with Sam over the last couple months. Same is one of the leads/managers, and he specifically has been my go-to for multiple trips and helped to find items that were not in store. Sam appears to work both this location and the Los Angeles storefront. Pekka helped me receive a few items quickly. When I needed alterations, she advised that the BB tailoring service is the official recommendation. She could refer a local tailoring service provider if a quick turnaround was needed, but as BB provides complimentary tailoring on things like pants and suit jacket buttons, she'd recommend it unless time critical. For awareness, Brooks sends items back to NY for company tailors to make alterations, and there is no tailor on site. Jeanie has been helpful and friendly as well, typically working when I've stopped in. All three have worked at BB for multiple years, with 2 of the 3 being employees for 10y+. That's a positive thing in my eyes. read more

Hate giving establishments 1 star reviews but this store deserves it. I wandered in hoping to find 2 tuxedos for my upcoming wedding and figured.. why not give Brooks Brother's a look? I frequented their store in NYC several times and figured their LA location would be similar. Boy was I wrong... I walk in with my fiancee. We walk right through the store to the back. We were not greeted but figured it was because the sales associates were busy. No biggie. We begin browsing through their stock when a sales associate approaches us and asks if he could help us. We tell him we're looking for tuxedos and he brings their only tuxedo and I try it on. It wasn't exactly what I was looking for. I ask if he had any others and he very quickly says "no". I ask if they had anymore at their other stores and he responds "no". I ask about their suits online and he says they cannot get them and to go online. Normally I wouldn't care and would move on but we kept getting the feeling he was trying to tell us that we didn't belong there... The gentleman was very short and was a bit dismissive of anything and everything I said. Before I could finish speaking, he walked away and was not seen again... I left the tux and we walked right out. We walked right into a competitor's shop and spent a boat load of cash because their staff knew how to treat people. This place is not worth the time. Go anywhere else. read more

I contacted this location by phone. I have a suit jacket that finally got a hole after 10 years(!) of wear, and wanted to get a new one. The person on the other end, Rafi, immediately addressed my issue and separated 'outlet' from 'retail', advising me to go after the outlet location to save money. Thanks to him, I'm going to get a well-fitted jacket at a fraction of retail price! I don't know anything about the store, but the people that work there, they're good people. read more

I love Brooks Brothers , so sad to see the Iconic one on Beverly closed , the one in the Beverly Center is not remotely the same although I was told that there is a new one coming on Cannon . If you have not been to BB , well , it's traditional / classy , nothing really hip and happening here . read more

Very grateful to the Priscilla and Rafi at this location. They were very helpful in finding the perfect fit, and very patient when I had to make an exchange. Would recommend this store if you are looking for quality, lasting shirts with many styles and fits to choose from. read more

I worked with Priscilla and she is wonderful. She is extremely professional, knows seemingly everything and helped me as a first time Brooks Brothers customer in buying a suit. I will surely go back and be a regular BB's customer due, in large part, to Princilla's service. read more

My husband and I received absolutely terrible customer service at this location yesterday. He received two polo shirts as a gift recently. Although the tags were still on the shirts and they were still in the Brooks Brothers gift box with tissue paper, we did not have a gift receipt. I really didn't think it mattered in this case... I could see the exact shirts we were trying exchange sitting for sale on a shelf. Apparently our shirts had been purchased from a Brooks Brothers outlet. Again, I could see THE EXACT same shirts sitting for sale in this location. We didn't want money back, we simply wanted to exchange the ones we had for different colors. Simple enough request, right? Nope. The man helping us has such a condescending attitude and was not helpful at all in creating a solution. He just said our shirts were from an outlet, that's it, he couldn't help us. My husband has quite a few Brooks Brothers dress shirts and sweaters, the clothes are nice and last however this recent experience makes us never want to return, we'll take our business elsewhere. read more

I purchased the standard blue blazer at the Beverly Center shop on September 6, and finally got it December 14, 2021. It was not in stock when I placed the order at the store, but to save me a trip when it came in, Fransois Joseph measured what needed to be altered, my sleeve lengths. I had to continuously call the store to check the status. When it came in (and was altered?) I had to remind the store that they had promised to send it to me. The arm lengths were too long. Because of the time this all had taken, I asked it I could just have the arm lengths corrected, locally. They said that they would pay $25 for the arm length alteration. So I took the coat in, they measured me in it, and had it re-altered. I had to call to see if that had been done. They said yes, did I want to pick it up. I had to convince them to send it to me (again). Poor service, I really "don't care" attitude (they had their money already). Last time for me as a Brooks Brothers customer. Too bad, I used to look forward to the experience...but no mas! read more