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    Brotherly Technology

    2.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Brotherly Technology

    Internet service providers

    Security monitoring services

    Security system installation

    2 More Services

    Security system repair

    Television service providers

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    3 years ago

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    Spectrum

    Spectrum

    (19 reviews)

    Switched from AT&T for our mobile service as their rates have skyrocketed. Ruschell, the customer…read moreservice rep, was very knowledgeable, efficient and polite. We also have Spectrum as our internet provider and cable television. Whenever I do have to contact their customer service department I am always greeted by a pleasant and helpful rep.

    WARNING: Sneaky "Bill Cramming" Tactics under "Free" Promotions!…read moreI am writing this review to warn my neighbors to inspect every single line item on their monthly statements. Spectrum is engaging in deceptive billing practices, specifically a tactic known as "bill cramming"--adding paid services to your account without your permission. A few months ago, I called to set up Internet and TV services. The sales representative told me I qualified for a promotion for a "free mobile service line for one year." I accepted the free line. What they CONVENIENTLY failed to mention, and what I never authorized or gave permission for, was that the agent snuck a paid monthly "Mobile Insurance/Device Protection Plan" onto that supposedly free account. Because I was told the mobile plan was 100% free, I didn't notice the hidden, unauthorized insurance surcharge for six months. When I finally caught the charge and called customer service to voice my concerns, things got even worse. Even after escalating the call to a supervisor, Spectrum flat-out refused to issue a full refund for the charges their own agent fraudulently placed on my account. They would only credit back a single month. Essentially, they got caught adding unauthorized fees to my bill and told me I could only have a fraction of my money back. Since Spectrum refuses to take accountability for their deceptive trade practices, I have officially filed formal corporate billing complaints with the FCC and my State Attorney General. If you are signing up for their "free" promotions, check your bill immediately. They will sneak unapproved charges onto your bank draft and then hide behind their "corporate policy" to keep your money when they get caught. Absolute scam behavior.

    Verizon Fios

    Verizon Fios

    (8 reviews)

    So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

    Be prepared to be available all day and then stood up without notice. This happened to me more than…read moretwice without warning or call back from the company. Then you will have to call them back and wait 30 minutes then explain to the rep only to be transferred to support with a grand total of 2 hrs on the phone. As if it wasn't frustrating enough to be stood up!! 1 star only because the fios service.

    Brotherly Technology - securitysystems - Updated May 2026

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