So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios. However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic. read more

Be prepared to be available all day and then stood up without notice. This happened to me more than twice without warning or call back from the company. Then you will have to call them back and wait 30 minutes then explain to the rep only to be transferred to support with a grand total of 2 hrs on the phone. As if it wasn't frustrating enough to be stood up!! 1 star only because the fios service. read more

John came in to install my new service today (100/100 Internet only). He did a great job. Very very quick, ran new cables, and walked me through the install end to end. The fifth star comes from a great job of running the cable in a discreet and professional manner and tacking them down well. He stuck around for a speed test and the service looks like it's running over 100/100 in the middle of the day. I've had a bunch of bad experiences with cable companies. This was by far the best experience to date. read more

Whoops,! almost fell in for the call of Bright House hook up. My grand kids and and daughter said that is the way to go. "Not so fast----," said my long time DSL supplier, Verizon. Check us out; give a little leeway to Verizon, after you, have been with us for a long, long. ...And so we have FIOS and gee!, are we joyful! The Verizon Area Tech, came right at 8:00AM and Pete, did not play around, he was sent to deliver, hardware, sight and sound and that he did! Customers however, need to be advised, that a fabulous crew of linemen precede the FIOS installation operation to bury line for the set-up. Other than this ---things are stupendous! FIOS fiber optics is the only way to go. Pete, set up a command center that really works and now I can communicate with friends, family and constituents as never before. Without a doubt my 99 year old mom comes right on through. You might say that in her 100th year, mom is enjoying FIOS technology. Thank you Verizon FIOS, life seems just a bit happier. Oh, by way, those music tunes that you are sending, keep them coming to drive the roar of negativity that attempts to drown the great positives of life. read more

I have been with Fios Frontier for a number of months now. I've had no end of problems! I'm constantly losing my internet signal every day and at all hours of the day! If I'm lucky, I get a steady signal for maybe 20 to 30 minutes! I can't even check my email without losing signal! I call Tech support and get a recording; "You're call will be answered in about one hour" !!!!!!! I call Billing Dept when I receive my bill to give them a BIG piece of my mind about their lousy, non-existent service. The rep tells me to just pay $20. of the bill. Then I get another billstating my service will be cut off if I don't pay the bill in full. I call again... same answer: just send in $15.00. Billing rep's do this so they don't have to listen to your complaints... Then you're threatened with a collection agency in your next bill l!!! DO NOT CONTRACT WITH FIOS FRONTIER! YOU WILL REGRET IT!!! Sean O. St. Petersburg, FL read more

Had trouble with pixalated picture and audio dropping out. Tech arrived and got the problem fixed, tho I had to deal with the problem for 4 days. A month later cable, internet both dropped out completely on a Thursday, customer service could not figure out the problem on the phone. Had to wait until Monday for a tech, he arrived and found problem to be at the hub or something. He had to call for a "construction crew" to fix the problem. Never heard from anyone form the "construction crew" and problem was not resolved on Monday after numerous calls for an update. First tech was contacted and he just said it was a splice problem. Cable and internet came back Tuesday sometime. Poor customer service! I will be looking to change providers. read more

I have to say that this is the worst cable/sat company I've ever dealt with due to the lack of customer service alone. Expect long wait times (30-45 min), rude and flat out unhelpful reps and throw in the fact that they add $10 to the regular price of ppv sporting events. FIOS is more of a hassle than it's worth. Cancelling my contract and switching providers ASAP. I'd rather spend the extra few $$ to not have to deal with them and the high blood pressure that comes with it. The issue this time is that we ordered the UFC 193 fights earlier and 45 min into it they have yet to show up. Now sitting on hold for 30 minutes so that I can try to get them to cancel the order...totally not worth it. God help the poor bastard that finally picks up on the other line. read more

We just had Fios TV installed for the first time and I couldn't be happier! The best, cleanest installation I've ever had and the service is just incredible. The picture is amazing! Almost everything comes in at 1080p. If you have Fios in your area, no question, call them and get it! The Internet service rocks too, but the TV picture is why I wrote this. read more