Marc came out to do our semi-annual A/C maintenance. Very friendly, professional and did a very…read morethorough job. Very pleased. He provided detailed explanations as the work was being done and gave tips/insights on self-maintenance of the system. He is definitely the one to call for maintenance or unit replacement. He has personally replaced our mini-split on the porch and our whole-house unit. Definitely recommend him! Henry

Marc Anthony - made an appointment - showed up on time - fixed my AC - charge a fair price - I…read morerecommend them to anyone needing HVAC repair or replacement

Our outside Air conditioner was getting very loud when running in 91 degree Florida temperatures,…read morewe called at 10:45 on a Wednesday and they responded within an hour by sending a technician named Marc. Marc was professional and promptly diagnosed the problem of a bad fan motor and capacitor. Fixed within an hour and a half and resolved the issues and now we feel so much more airflow in the house. Definitely recommend this company and have called upon them a few times over the years and always reliable service! I was able to use my charge card for the repairs which was also a plus! All good ratings!

Prompt, courteous service at a time where the AC wasn't working and it's been very hot outside…read more Wesley arrived as scheduled and serviced the unit precisely and efficiently.... Less than 30 mins. Kudos to Wesley and the staff at Chuck Farrell. They are the best in town.

I just had yet another terrific experience with this company! Their representative, Armani came out…read moreto perform my first yearly inspection of my mini-split. He was very personable and professional, and took the time to clearly answer all my questions (which I'm sure was a challenge, as I am not very good at understanding things like this). M&S has such wonderful customer service and great service technicians. I highly recommend this company to anyone who is considering installing a mini-split.

One of the most unprofessional experiences I've had with a company in a long time…read more First of all, be warned, this company uses a mix or AI (robots), international customer service, and local people, to handle their inbound calls. So you never know if you're speaking to someone local, someone over seas, or a robot. I called and scheduled an appointment to have my kitchen sink snaked, using their $93 or free promotion. The tech was supposed to arrive between 1-5 pm. (I later figured out that I was talking to AI, to schedule this). So the following morning, I get a call, from a human in their office, saying no, I need to be home at 11 AM, because the plumber will arrive earlier. So I had to leave my job at 10:45 AM to meet this plumber. By 12:30 he had not arrived, so I called the office. The office informs me, we never said at 11, we said AFTER 11 (this is absolutely NOT what they had said to me). They proceed to inform me that the plumber only has one stop before me, and should arrive early afternoon. By 3:30 pm he STILL had not arrived, and I had missed almost an entire day of work. I called the office again, and got an over-seas customer service person who had no idea what was gong on. This so-called plumber shows up at 5:15 pm! He brings in a hand snake, that looks like a child's preschool toy, and performs one of the most half-assed, half-hearted attempts to clear a drain that I've ever seen. He says he can't clear it without a power auger. (Anyone with half a brain would have brought a power auger with them initially). He says he can do it tomorrow, with a power auger, for $500!! At this point I told him to leave. There was no charge for service since he was unable to clear the drain. BUT, this is a BAIT AND SWITCH sales tactic. Advertise one price and service, and then BAM, hit you with a higher price. This waste of time cost me nearly an entire day of work. I was able to get a different company to come out and clear the drain that same evening. The other company arrived on time, and cleared the drain for only $200, less that half the price that M & S wanted to charge me.

Good guys. Very honest. Super helpful with all things computers, home theater, home security,…read moreeven TV hearing aid streaming integration. Very reasonable prices. Highly recommend.

Fast and reliable service. Very reasonable and honest. Will go back if/when needed. Highly…read morerecommend!

Prompt, polite and professional and at a fair price. I would…read morestrongly recommend this company and we feel so lucky to have found them!!!

Very impressed! I had bought a new hot tub and CSS Electric had it hooked up same day, and it's so…read morewell done. Seamlessly blends in with my home. The prices were lower than two other companies I got quotes from too.

on monday, dec 4, 2023 i emailed brown's arctic air this message:…read moremy a/c minisplit is clean. i cleaned everything, both indoor and outdoor units. however, it doesn't blow cool air. after a while, it shuts off with the display showing (see attachment) i need to schedule an appointment for someone to come out and check it / recharge the coolant thank you =================================================== they just had to read the error code and come out with a leak detector and find the leak. instead they came out without knowing what the problem was, attempted to troubleshoot what ? you have the error code. what did you come out for ? did you not have a leak detector ? what happened how in the span of 2 1/2 years did you go from five stars to one ? how was this even a slightly difficult problem to troubleshoot ? then you charged me $200 for what ? why is my a/c not working

The office staff was very personable and got an appointment set up for me right away. Philip Croup…read morewas there on the dot. He assessed the problems and got to work correcting them quickly. He was very polite, professional, and had a very nice demeanor. I appreciated that he explained the problems and solutions. He even gave me a quote for system replacement as ours is quite old. 100% I will use Brown's Arctic Air for all future HVAC work.

If you're looking for a heating and air conditioner service company that really cares look no…read morefurther. Jeff is not only an excellent repairer and installer his prices are very competitive. He owns the business so he really cares if you are satisfied. Everything he's done has been excellent and he stands by his work.

This company was 100% on time very neat very tidy very informative. Best jet best price three…read moreestimates we could not be happier. Thank you so much.

Highly recommend! Jose installed security cameras and flood lights at my niece's property and did…read morean excellent job. He responded quickly to our request, was professional and completed the work efficiently. Jose's recommendations for equipment placement were especially helpful and ensured that we have excellent coverage. Everything was installed neatly and works perfectly. Great service from start to finish!

Jose was a true professional with extensive knowledge in tech. He did our whole house camera system…read moreand integrated into our current configuration. Highly recommend this company service offerings.