We had a surprise birthday party for our 70 year old mother. We had family from many different…read morestates gather in KY. We tried for 2 days to make reservations for a lunch cruise. We were finally able to book a lunch cruise for August 9th.
We had 2 elderly adults with disabilities and called, while on our way there, to let you know that we were running a little late. We were told we would need to be there by 12 pm in order to go. NEVER ONCE WERE WE TOLD TO GO SOMEWHERE OTHER THAN THE ADDRESS ORIGINALLY GIVEN:
2001 Hwy 90
Corbin, KY 40701.
No, we are not from here, are not used to driving in the mountains, and we had our two family members with disabilities, so it took longer than expected. However, we still arrived at 11:58 am.
One of the women at the counter was absolutely rude, wouldn't even look at us. The other one was nicer. We were told when we made the reservations to go to the address:
2001 Hwy 90
Corbin, KY 40701 and that is where we went.
However, when we arrived, we were told that we were 20 mins away from where we needed to be. WE HAD PASSED THE AREA on our way to 2001 HWY 90. The one woman then stated that there was a link on a confirmation email that would have taken us to the right place. When we click on the links, one link is to confirm the reservation and that has the address as 2001 HWY 90, the other link shows us going from 2001 HWY 90 and then to the boat, which led us to believe that we had to go there and check in first. It wasn't stated anywhere in the email, or on the phone, that the gift store and the place to catch the boat were two different locations.
This not only destroyed our plans to celebrate our mother, our entire day was planned around the river boat, zip lining, rafting and spending an entire day having a great time.
And not to forget the $288 we paid for an absolute disappointment! and we're told there would be no refund!
