It's been frustrating trying to get in touch with Eloff Perez and the Las Vegas Realty Black &…read moreCherry team. It's been two weeks across email, three calls, AND even a contact attempt through Yelp, but no response. I'm just looking for information and to learn more. I understand if they can't take on any more business or if they look at my home and decide they don't want to work with me. To just ignore repeated attempts at contacts seems like a ridiculous way to run a business. I see they have quite a few positive reviews, and I was hoping to add to this roster, but it seems I can't even get in touch with anyone there. For those who may be frustrated, there are other companies and options for you. It's just a shame someone would spend so much time building their business only to then have a complete lack of responsiveness to potential customers. It honestly makes no sense to me at all...

Eloff Perez refused to rent my luxury home put even though he promoted himself as a property…read moremanager. Somehow he took my advice previous review down. Don't believe all the five star reviews. He said NO! When I asked him to rent out our home for $2,500 a month. He harassed me via phone calls even after I blocked his phone number. Beware!

As the account manager of Northwest Landscape and maintenance , I've worked with dozens of property…read moremanagers, and Lori Smith is easily one of the best. From a vendor's perspective, they make our job effortless by providing clear, detailed work orders and ensuring we have the access we need to get the job done right the first time. They understand the value of proactive maintenance, which allows us to keep the property looking its best without the constant 'emergency' fire drills. If you're a property owner, you want someone like Lori Smith overseeing your investment--they treat the grounds with as much care as we do

We live out of state and own a rental home in N. LV. A few years ago, I went on the hunt for a new…read morePM. I spoke with Lori back them, but I went a different direction, so I didn't hire her. Once again, I'm in need of a PM and Lori Smith was the first and only person I contacted. Just like the last time, I found her to be super responsive (VERY easy to get in touch with and always returns my calls) - to me, she's a real "go-getter" and that's exactly what I want and need in a PM.

They fixed the situation after some back and forth. Thank you for your understanding on the matter.read more

Worst property management company I've ever dealt with. They took over a lease I had been living in…read morefor 8+ years. I was renting directly from the homeowner and we had a phenomenal relationship before this awful company took over. Once they took over. Nothing got done regarding any repairs. I had a whole in my wall for 6 months after a plumbing repair in the master. They also raised the rent $400 the first time and another few hundred upon the second year (directly after the pandemic in which I paid all the way through the pandemic without missing once). I decided to move out because of how horrible key property management was. We went our separate ways and all of a sudden I'm being contacted by a collection agency saying I owe $6k on top of the fact they never returned my security deposit. I never received ANYTHING from key stating what the charges were or what it was for or how I could dispute it. BEWARE!!! Very very poorly run and clearly they operate in a shady manner. Rather than a phone call or something to reach me to discuss any charges, they just stay silent then send you to collections. The house was left in better condition that I originally rented it in and I just found all my pictures/texts and documents proving all of it. I'm pretty excited now. I take that back, I am VERY excited for the future. DO NOT USE KEY PROPERTY MISMANAGEMENT!!! Unless you want to have minor repairs take 6+ months, poor communication from the office and to be charged a bunch of charges and never be told until you see a collection agency calling to tell me that I not only don't get my security deposit but that I owe $6k for a house that was a forclosure with nothing done to it, when I moved in...... BBB will be contacted and my attorney and I will talk to you soon KPM

I had been managing our home for many years and was hesitant bringing on a property manager. Now…read morethat I have done so, I'm so glad to be working with Five Star Property Management and the Blue Team. Matthew and Randy from Five Star Property Management mentioned they have a philosophy of treating customers' homes like their own, and it really feels this way. I experienced some unforeseen problems with an existing tenant. The Five Star Property Management team has really taken it upon themselves to work with me through these problems which I appreciate. They were even able to surface problems with this tenant that weren't caught before. In terms of the Blue Team that I work with, Dominique and Trinity have been amazing. They are currently helping turn the home over after a challenging move out situation, and I appreciate how proactive they have been with communications and getting the home ready. I also appreciate the sense of urgency they are working with as it is not easy as a home owner to have a home sit empty. If you're even thinking about a property management company, do yourself a favor and at least have a conversation with Five Star Property Management.

Vonda was absolutely wonderful to work with! She was professional, responsive, and genuinely cared…read moreabout helping me throughout the entire process. She took the time to explain everything, answered all of my questions, and worked hard to help resolve my move-out concerns. I truly appreciate her patience, kindness, and dedication. It's rare to find someone who goes the extra mile for their clients, and Vonda definitely did. Thank you for making a stressful situation much easier. I highly recommend Vonda and Five Star Property Management!

Outstanding Service and Unmatched Dedication!…read more Our experience with Havenhurst Realty and Property Management was nothing short of amazing. From the very beginning, Kelly's commitment to customer service stood out. Every interaction was personal, thoughtful, and focused on our needs--not just making a sale. He made time for us even on short notice, listened to our ever-changing wants and ultimately found our dream home. What we appreciated most was the time and effort Kelly put into helping us find the perfect home. He is incredibly patient and truly took the time to understand what we were looking for - which is how he found our home - he scheduled a showing, just suggesting we go see it. He was right, we immediately fell in love with the home. He answered questions on questions with detailed and thoughtful responses. He showed us a variety of options, offered insights based on years of knowledge in this specific area, Summerlin, though he knows all of Las Vegas well and truly keeps up with his market research and the ever evolving RE landscape. During the time we bought, time was a huge factor in securing a property and Kelly took that seriously both in showings and communicating with us once an offer was submitted. His attention to detail and deep knowledge of the market gave us total confidence. Thanks to Kelly, we found a home that checked all the boxes--and then some! Two years later and we're even happier with our home now than we were then. I can wholeheartedly recommend Kelly Hurst with Havenhurst Realty for all of your real estate and property management needs!!

I recently worked with C. Kelly Hurst from Havenhurst Realty and Property Management on rehabbing a…read morerental property where the tenant had lived for over 10 years. The home needed extensive work, including new carpet and vinyl flooring, interior paint, garage door opener replacement, landscaping, trash removal, minor plumbing repairs, sliding glass door adjustments, and a full home cleaning. Since I live in California, Kelly handled everything for me as he coordinated with contractors, gathered quotes, and managed the entire rehab schedule. What impressed me most was the speed and efficiency. The property was completely rehabbed and rent-ready in under three weeks. Even more, Kelly secured and placed a qualified tenant before the home was listed on the MLS. I was expecting at least three months of vacancy, but thanks to Kelly's hard work, it was only one month. As a real estate investor for over 25 years, I can confidently say this was the best property management experience I've ever had. Kelly truly went above and beyond, and I highly recommend him to any property owner looking for reliable, hands-on property management or real estate services. Hard to find trustful people like Kelly in Las Vegas.

Listed my condo for rent and sale with LayReese. She returned my calls right away and was able to…read moreget it rented within a month. Americana's website is user friendly and I received my portion of the 1st month's rent within a couple of days via direct deposit.

I hired Americana Property managers. I felt there was a lock of communication. Noe Avila which was…read moremy representative hardly never answered the phone. you either have to email him or wait for him to call you. it's almost like you have to manage your property yourself.

They clearly work for the owners; so if you are looking for services as an owner - probably good…read more As a tenant who lived in a crappy house managed by them; I'd say avoid or risk losing deposit under the guise of multiple different "cleaning fees". Just my opinion; like it/don't like it who cares.

I stumbled upon LVR while inquiring for property management services in the Las Vegas area. Carina…read morereached out to me and I really admired her professionalism. I walked her through my situation and she took the time to listen, research, and provide guidance. Her passion for real estate and helping others was palpable, and it really struck a chord with me. If you're ever in need of real estate services, I do not doubt that it's something LVR can take care of.

I surprisingly saw many negative reviews here and feel sorry some people had bad experiences here…read more I bought one property here a few months ago because the owner was selling at a very reasonable price. Since then, I have felt very good about this place. The HOA administrator (I heard she is new) and security staff are both nice and friendly. I barely speak with my neighbor, but I can tell everyone tries to be polite.

Living here almost feels like living on Alcatraz. The pool JUST opened last week mid June. But you…read morecan't go swimming with your whole family. I can only invite myself and a plus one. I don't understand why it's such strict rules on an amenity we barely get to use. The pool closes before the sun even completely goes down. The trash is constantly overflowing. There's nobody that goes around cleaning the building. The security guards don't actually secure anything. All they worry about is where you're parking, despite the fact many residents here have had their cars stolen, and/or broken into. They do not care about your safety at all. Someone was throwing rocks at my window, i asked a security guard to call the police, he stood there and watched until he eventually walked away. They're so strict on kids just riding their bikes or scooters around. Doing regular child things. The office is never open, they just have some random woman that lives here handling everything. I pray nobody ever has to interact with her because she's very condescending and rude. Apparently if you live here long enough you'll be able to be an "authority" figure so maybe i'll get that chance soon. My roof leaks when it rains and it's been happening for years now, I have yet to get an actual fix. The walls are paper thin, you can hear your neighbors entire conversation or what they're watching. There's no handicap parking, at all. There's barely any guest parking as well. So think twice before inviting someone over, they can't park anywhere and they just might get towed. The cops are always in here. There's so many stray animals, specifically cats. You can't have a camera set up in certain ways because it's an "eyesore". They'll tell you how you can and can't decorate the outside of your house. If you can, please avoid this mouse trap that's disguised as an apartment building. Nothing really makes it worth living here except the fact that it's shelter for you.

I have worked with FCCMI group for several years and they have always been a pleasure to work with…read more I have mainly worked with Jose and James and they are a dream team. They are on top of their game. Jose has been in the industry from a young age and presents himself in a very professional manner. He is also very knowledgeable about this industry and you can always learn something from him. I recommend this company if you are looking a good HOA property management company. Thank you Jose, James, and the rest of the FCCMI team for all that you do for our community.

One of the worst HOA management companies I have ever worked with. The people who answer the phone…read moreknow nothing and provide ZERO customer service and an attitude for bothering them. There is an emergency - put it in writing, with pictures and someone will get back to you within 48 hours (maybe)..... still waiting and it's been over a week. Crappy painting job by the company they hired. - Deal with it, it's not our problem, we think they did a great job. They painted my gate shut, so no one can open it. The broke my light fixture and painted the deadbolt so it no longer works. (Painting company took no responsibility either, probably a friend of Jason Kelly the CEO). Avoid this company at all costs.