I had a backed up septic system and called them when they opened. They were very responsive and the…read moreguys that came out to pump out the tank were courtious, professional, and took care of the problem. They had me test it to make sure. Great guys! My wife would have paid anything, but they charged a normal rate despite the fact I needed service immediately.

they had on auction championship sports rings, you never, ever, see the collection they offered!!!…read morei ended up winning 14 different championship sports rings from their auction!!! the 1st weekday after the auction ended, terri took my 14 rings to a local ups store to have them packed up and shipped to me as soon as i let the ups store know how i wanted them shipped to me!!! i've bid on alot of different auctions in my life but that was the 1st time someone offered that service to me!!! i contacted the ups store- had them sent next day air to me, they arrived the next day beautifully packaged up and delivered on time!!! very, very impressed with the auction house as well as the ups store!!!

Miss Terri was gem to work with for my auction purchase. I live in Tennessee and the entire process…read morefrom purchasing to shipping was supreme. I look forward to buying from Terri and her associates again in the near future.

This year was our first time visiting the Ice Farm. We were welcomed with open arms! Given a…read morepersonal Tour of the operation by one of the owners. Very interesting to say the least. All of the Staff were courteous and polite. We purchased a beautiful Wreath and Table Pot. Prices were right in line with other stores and farms we have visited. Free Hot Chocolate and Popcorn were a Super Hit! We will be back next year!

Our well pump failed in the midst of the "cold snap" of 2026. We had been advised during an earlier…read moreappointment that we should not prematurely change the pump. When it failed, they would respond right away. Today, a few minutes after detecting the failure, we called Shutes. Within an hour the technicians were on their way, and the replacement was completed in a few hours. They were polite, loved our dog, and prepared a legible, clear invoice. We highly recommend them. Very pleased.

Our well pump gave up this week and we called Shutes. They were on site in a matter of hours…read more Gavin Warren did a fantastic job of troubleshooting, pump removal/replacement, and most importantly VERIFIED proper operation before leaving. This meant more work/time for him and extra adjustments to get it working right but he stayed with it to the end. Wish all contractors and trades had the level of professionalism Gavin displayed!

We've waited 6 weeks for GE parts that should have arrived quickly, now they had to reschedule so…read moreit'll be close to 7. I would rather go face to face with a rattlesnake than their receptionist that has absolutely no people skills.

My oven wasn't lighting. Called for service and Jason came for the repair. He was pleasant and…read morefixed the problem, however, when he told me the charges he said there is a travel fee. I don't understand why because the website says it services my area and no where on the website does it have a disclaimer that a travel fee will be charged. Kinda feeling a little scammed by that.

Amazing service. Called and that day they were out to deliver water for our well and pool. Thank…read moreyou to the nice gentleman who delivered and was very kind. Definitely will be using them when I need them. Highly recommend them

We had a major flood under our house and Kirk and his team (who were recommended to us) resolved it…read moreall quickly and fairly. The level of communication and attention to detail has been top notch So grateful for the time and attention and highly recommend!!!

I am just posting in the event that anyone is local to me so they can beware.. Review of TPM…read moreGeneral Contractors - Liverpool, NY I am sharing my experience so other homeowners will research carefully before hiring TPM General Contractors in Liverpool, NY. After a fire at my home, I hired TPM General Contractors to perform the rebuilding work and paid most of the contract amount expecting the work to be completed properly. Unfortunately, my experience involved what I believe to be shoddy and incomplete work. There were also concerning issues related to electrical work, heating vents that appeared to have been covered rather than properly installed, some items that appeared to be lower quality than what was originally expected, and a proper crawl space/attic access was never installed, along with many other concerns. Less than one year after moving back into my home, the brand new siding already needs to be replaced. Because these issues were never resolved, the remaining balance has now become part of a legal dispute. Since then, I have met with multiple homeowners who have dealt with TPM General Contractors in Liverpool, NY and reported similar experiences, including concerns about work quality, being overcharged, or being billed for items that were never completed. I am posting this in hopes that other homeowners who may have had work performed by TPM General Contractors in Liverpool, NY will share their experiences so people can better understand the full picture before hiring them. If you have had work done by this company and experienced similar issues, please feel free to reach out to me. Homeowners considering any major repair or rebuild project should strongly consider independent inspections and closely monitor the work being performed throughout the process. Based on my experience, I personally would not recommend this contractor.

Mr vac has worked on my vacuums for a long time very good quality and reasonable prices.read more

My experience with this business has not been satisfactory. My vacuum, still under warranty as…read moreproven by a letter from the manufacturer authorizing work, was repaired due to poor workmanship performed at another warranty center. Upon pickup, I was met with a bill because the business was not going to eat the cost of poor workmanship on a prior service repair. I understand this logic, but not the expectation that the customer owes you for the repair. Once the manufacturer was contacted, a resolution was made and a credit was due to be issued to Mr. Vac. I was instructed to pickup my item from Mr. Vac. When I went retrieve my item, I was asked if I had payment; after it was explained that I did not and that the business was being issued a credit, I was told I my vacuum would be relinquished once payment was received. The manufacturer assured the business that a credit was being issued, but I was still denied my vacuum until the actual payment was "in hand." I was persistent in my attempts to get payment issued so that I may have my vacuum. After several contacts to the manufacturer, they opted to replace my unit (and apparently not to credit the business for the repair). I received a call from Mr. Vac guilting me into paying for the repair. I refused payment since Mr. Vac was still in possession of my vacuum (and after all had refused to relinquish in the first place, which prompted the manufacturer's decision to replace my unit). It is unfortunate how situation transpired, but with my vacuum now as Mr. Vac's property, the business is welcome to do what it pleases with my vacuum , including sell it as a used unit. As a certified warranty center, I find it unethical and bad business to demand payment of the customer for service performed for an item still under warranty. I cannot speak to the quality of repair, as the item is still in possession of the business. I am also appalled that I was being guilted to pay for the service, and once payment was declined I was rudely hung up on...I can assure you that I will not be doing business with this company in the future.